ComputerTalk Overview
This is a summary of the comprehensive capabilities and benefits of ComputerTalk based on over 1545 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
ComputerTalk, Smiddle, Dialpad Ai Contact Center, Freshdesk Contact Center, CloudTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if ComputerTalk is right for your needs? Our Cuspera AI engine can evaluate how ComputerTalk fits your specific business needs, industry, and context. Get your personalized assessment report today.
ComputerTalk supports business activities such as:
- Helpdesk Management
- Engagement Management
- Contact List Management
- Communication Management
- Customer Feedback Management
ComputerTalk can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve ROI, Scale Best Practices, Improve Efficiency, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, ComputerTalk's capabilities include Recording, Personalization, Feedback Surveys, etc.
ComputerTalk Computer Software Vertical is its biggest customer base.
Reviews
"...ice Contact Center supports all media channels and all devices types while leveraging monitoring, reporting, and analytics to help improve your customer experiences. ..." PBX
Cuspera Reviews
31 buyers and buying teams have used Cuspera to assess how well ComputerTalk solved their Contact Center Software needs. Cuspera uses 1545 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using ComputerTalk.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Contact List Management , as the business use cases that they have been most satisfied while using ComputerTalk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.93/5 ★ |
"...ice Contact Center supports all media channels and all devices types while leveraging monitoring, reporting, and analytics to help improve your customer experiences. ..." PBX |
| Engagement Management |
4.80/5 ★ |
"...Engaging customer conversations. ..." Banking & Financial Services |
| engaging and following up |
4.70/5 ★ |
"...iceBot is ready to engage with your customers 24/7, 365 days a year...." add artificial intelligence to your contact center |
| Contact List Management with Phone Calls |
4.76/5 ★ |
"...Previous conversations are stored directly within the app, enabling customers to quickly and easily review interaction history, including date, time, and transcript. ..." Mobile Application Integration |
| contacts history |
4.60/5 ★ |
"...Regardless of how customers reach you, users will be provided with details of their previous interaction history...." ice Contact Center for Skype for Business |
| tracking contacts |
4.02/5 ★ |
"...A pharmaceutical software vendor uses ice Contact Center's monitoring tool to provide supervisors with real-time data, to reorganize staff schedules, decrease costs, and reduce wait times...." Healthcare |
| creating contact list |
3.25/5 ★ |
"...Together, we create exciting contact center experiences.. ..." Our quality professional services are at the core of every ice Contact Center deployment |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.93/5 ★ |
"...ice Contact Center supports all media channels and all devices types while leveraging monitoring, reporting, and analytics to help improve your customer experiences. ..." PBX |
|
| Engagement Management |
4.80/5 ★ |
"...Engaging customer conversations. ..." Banking & Financial Services |
|
| engaging and following up |
4.80/5 ★ |
| Contact List Management with Phone Calls |
4.76/5 ★ |
"...Previous conversations are stored directly within the app, enabling customers to quickly and easily review interaction history, including date, time, and transcript. ..." Mobile Application Integration |
|
| contacts history |
4.76/5 ★ |
| tracking contacts |
4.76/5 ★ |
| creating contact list |
4.76/5 ★ |
28+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1545 insights from peers and experts to help you assess how these ComputerTalk use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for ComputerTalk
What is ComputerTalk used for?
What are the top features of ComputerTalk?
Who uses ComputerTalk?
What are ComputerTalk alternatives?
Where is ComputerTalk located?
Popular Business Setting
for ComputerTalk
Top Industries
- Computer Software
- Education
- Retail
Popular in
- Mid Market
- Small Business
Peers used ComputerTalk to Acquire customers and Enhance customer relationships
ComputerTalk Alternatives
Peer and Expert Opinion on Features
for ComputerTalk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (49) |
| Personalization | Read Reviews (35) |
| Feedback surveys | Read Reviews (28) |
| Alerts: popups & Notifications | Read Reviews (28) |
| Ticketing | Read Reviews (21) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (49) |
| Personalization | Read Reviews (35) |
| Feedback surveys | Read Reviews (28) |
| Alerts: popups & Notifications | Read Reviews (28) |
| Ticketing | Read Reviews (21) |
IT and Other Capabilities
for ComputerTalk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (63) |
| Data Import | Read Reviews (148) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (63) |
| Data Import | Read Reviews (148) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (281) |
| Phone Support | Read Reviews (54) |
| Chat Support | Read Reviews (40) |
| Email Support | Read Reviews (35) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (281) |
| Phone Support | Read Reviews (54) |
| Chat Support | Read Reviews (40) |
| Email Support | Read Reviews (35) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (169) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (169) |
Software Failure Risk Guidance
?for ComputerTalk
Overall Risk Meter
Top Failure Risks for ComputerTalk
Vendor Profile Details
Company Name
ComputerTalk
Company Website
https://www.computer-talk.comHQ Location
150 Commerce Valley Drive West, Suite 800, Markham, Ontario L3T 7Z3, CA
Employees
51-100
Social
Financials
PRIVATE
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