ComputerTalk Overview

ComputerTalk's ice Contact Center transforms communication within organizations by integrating seamlessly with business applications, AI, and analytics across multiple channels. This all-in-one solution enhances customer interactions through personalized experiences and supports a range of deployment scenarios, ensuring feature parity and a consistent user experience. Unique in its native integration with Microsoft Teams and Skype for Business, ice Contact Center empowers businesses to leverage existing investments in communication platforms. It offers a powerful, scalable solution tailored to meet evolving organizational needs, making it a strategic choice for modernizing contact centers globally.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using ComputerTalk.

Other use cases:

  • Communication Management
  • Customer Feedback Management
  • Workflow Management
  • Lead Qualification: Technographic
  • Call Recording
  • Collaboration
  • Competitive Intelligence
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ComputerTalk.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Improve Efficiency
  • Improve Stakeholder Relations
  • Launch New Products
  • Grow Market Share
  • Improve Internal Communications
See all business priorities See less business priorities

ComputerTalk Use-Cases and Business Priorities: Customer Satisfaction Data

ComputerTalk works with different mediums / channels such as Phone Calls.

ComputerTalk's features include Recording, Personalization, Feedback Surveys, etc. and ComputerTalk support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also ComputerTalk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...ComputerTalk's ice_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance...." Peer review

ComputerTalk, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Omnichannel Contact Center Solutions by ComputerTalk modernizes organizations with business application integrations, AI, and analytics. All communication channels are efficiently managed.

Popular Business Setting

for ComputerTalk

Top Industries

  • Computer Software
  • Education
  • Retail

Popular in

  • Mid Market
  • Small Business

ComputerTalk is popular in Computer Software, Education, and Retail and is widely used by Mid Market, and Small Business,

ComputerTalk Customer wins, Customer success stories, Case studies

What solutions does ComputerTalk provide for Helpdesk Management?

What makes ComputerTalk ideal for Engagement Management?

How can ComputerTalk enhance your Contact List Management process?

What Are the key features of ComputerTalk for Communication Management?

What Are the key features of ComputerTalk for Customer Feedback Management?

31 buyers and buying teams have used Cuspera to assess how well ComputerTalk solved their Contact Center Software needs. Cuspera uses 1545 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

WCLC - Entertainment - Medium

ice Contact Center helped WCLC move from an outdated on-premises system to a secure, scalable cloud contact center. WCLC improved operational responsiveness with proactive alerts and gained deeper in...sights using custom reports. Automated monitoring reduced delays and enhanced real-time awareness. Personalized reporting unlocked better decision-making and strengthened data security.

Read on →

Sunshine Coast Credit Union - Banking - Medium

ice Contact Center helped Sunshine Coast Credit Union cut response times with skills-based routing. The team moved from manual call handling and Excel reports to real-time dashboards and cloud flexib...ility. Supervisors gained better control and insight into daily operations. Staff now work remotely and deliver more consistent service. Member satisfaction and operational resilience improved.

Read on →

BC Children’s Hospital Foundation - Non Profit Organization Management

ice Contact Center helped BC Children’s Hospital Foundation run their annual RISE for BC’s Kids broadcast remotely during the COVID-19 pandemic. The foundation needed a safe, reliable way for 80 staf...f and volunteers to take donor calls from home. ice Contact Center enabled remote operations with no special equipment or downloads. The solution reduced workload, improved staff satisfaction, and allowed over 600 donations during the event. Staff found the system easy to use and praised its impact on their work.

Read on →

QuadReal Property Group - Real Estate

ice Contact Center for Microsoft Teams helped QuadReal Property Group move to remote work. QuadReal used ice to manage tenant calls and service requests. The solution let staff work from anywhere, wh...ich was key during the COVID-19 pandemic. After moving from Skype for Business to Teams, QuadReal saw better voice quality and fewer support calls. Advanced routing and reporting tools improved call handling and service levels. QuadReal plans to expand its use of ice Contact Center in the future.

Read on →

Sunshine Coast Credit Union (SCCU) - Banking

ComputerTalk’s ice Contact Center helped Sunshine Coast Credit Union (SCCU) fix slow call handling and manual reporting. SCCU used to have long wait times and agents could not work remotely. With ice... Contact Center, SCCU now routes calls to the right agent and lets staff work from anywhere. 90% of work is now remote. SCCU tracks calls and agent performance better. Member satisfaction and staff retention improved. SCCU praised ComputerTalk’s customer service as exceptional.

Read on →

Western Canada Lottery Corporation - Non Profit Organization Management

ComputerTalk’s ice Contact Center helped Western Canada Lottery Corporation move to a cloud-based contact center. WCLC faced problems with manual monitoring, hard-to-find information, and high costs ...from their old on-premises system. With ice, supervisors now get real-time alerts and can act fast. Custom reports make it easy to track calls and agent performance. Security and scalability improved, letting WCLC handle more calls and add staff quickly. The team finds the new system easy to use and reliable.

Read on →

Enhance your customer experience with ComputerTalk

Video Thumbnail

Frequently Asked Questions(FAQ)

for ComputerTalk

What is ComputerTalk used for?

ComputerTalk is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Contact List Management .

What are the top features of ComputerTalk?

Recording, Personalization and Feedback surveys are some of the top features of ComputerTalk.

Who uses ComputerTalk?

ComputerTalk is used by Computer Software, Education and Retail among other industries.

What are ComputerTalk alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for ComputerTalk.

Where is ComputerTalk located?

ComputerTalk is headquartered at 150 Commerce Valley Drive West, Suite 800, Markham, Ontario L3T 7Z3, CA.
lightning

Peers used ComputerTalk for helpdesk management and engagement management

ComputerTalk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.76/5 ★

Read Reviews (8)
Analytics

4.18/5 ★

Read Reviews (24)
Custom Reports

4.09/5 ★

Read Reviews (169)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.76/5 ★

Read Reviews (8)
Analytics

4.18/5 ★

Read Reviews (24)
Custom Reports

4.09/5 ★

Read Reviews (169)

Software Failure Risk Guidance

?

for ComputerTalk

Overall Risk Meter

Low Medium High

Top Failure Risks for ComputerTalk

Computer Talk Technology Inc. Profile

Company Name

Computer Talk Technology Inc.

Company Website

https://www.computer-talk.com

HQ Location

150 Commerce Valley Drive West, Suite 800, Markham, Ontario L3T 7Z3, CA

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE