Real-World Case Studies and Customer Success Stories with ComputerTalk

NT Power used ice Contact Center to modernize its legacy phone system. The company enabled 24/7 self-service for customers, including... voice-based payments and account access. Reporting compliance improved with advanced insights and call tagging. NT Power maintained reliable service delivery and consistent vendor support for over 20 years. The new cloud-based platform helped reduce wait times and boost customer satisfaction.
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Connexus Energy improved operational efficiency with ice Contact Center. The team used easy workflow tools and automated speech analytics. Supervisors... could make workflow changes without programming skills. Speech analytics helped automate quality assurance and spot areas for improvement. Connexus praised the strong support and vendor relationship from ComputerTalk.
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NT Power upgraded its legacy phone system to the ice Contact Center. The new platform enabled 24/7 self-service for payments,... meter readings, and account inquiries. NT Power improved compliance reporting with advanced call tagging and clear separation of regulated calls. The company reduced wait times and increased customer satisfaction. Consistent vendor support helped NT Power maintain reliable service for over 20 years.
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NT Power used ComputerTalk’s ice Contact Center to replace an outdated phone system and improve customer communications. The solution enabled... better call handling, payment processing, and proactive customer outreach. NT Power benefited from strong integration, reliable support, and advanced reporting for regulatory compliance. The platform adapted to evolving needs, including a smooth migration to the cloud and new chat features. NT Power values the system’s ease of use and the long-term partnership with ComputerTalk.
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ice Contact Center helped Sunshine Coast Credit Union improve member service. SCCU replaced manual call routing and Excel tracking with... intelligent skills-based routing and real-time dashboards. This reduced wait times and enabled consistent support, even during disruptions. Supervisors gained better visibility and could make data-driven decisions. SCCU enabled remote work to keep operations running smoothly.
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ice Contact Center helped Sunshine Coast Credit Union cut wait times and reduce call transfers. The team moved from manual... call handling to intelligent skills-based routing. Real-time dashboards gave supervisors better control and insight. Staff could work remotely, keeping service consistent during disruptions. Member satisfaction and operational resilience improved.
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ComputerTalk’s ice Contact Center helped Sunshine Coast Credit Union cut call wait times and improve member satisfaction. SCCU moved to... a hybrid work model, with 90% of work now done remotely. iceReporting gave SCCU better data and accurate monitoring of call center operations. Skills-based routing and remote work options boosted agent productivity and staff retention. SCCU praised ComputerTalk for exceptional customer service and technical support.
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ComputerTalk’s ice Contact Center helped Sunshine Coast Credit Union cut wait times and improve call routing. SCCU moved to a... hybrid work model, with 90% of work now done remotely. The solution enabled accurate reporting and better agent productivity tracking. Skills-based routing reduced call transfers and boosted member satisfaction. SCCU praised ComputerTalk’s customer service and technical support.
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London Health Sciences Centre used iceAlert to automate appointment reminders and patient screening. Before, staff spent hours making manual calls,... which took time away from patient care. With automation, LHSC saved about 60 nursing hours each week. The number of missed appointments went down. Patients got timely, consistent notifications. Staff could focus more on care, improving the patient experience.
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BC Children's Hospital Foundation used ice Contact Center to run remote fundraising events. They enabled 80 agents to work from... home, handling over 600 donations during peak campaigns. The solution removed the need for physical call centers and cut down on setup and operational workload. BCCHF improved flexibility and donor engagement while reducing logistical complexity. The system required no special equipment, making it easy for agents to adopt.
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London Health Sciences Centre used ComputerTalk's iceAlert to automate appointment reminders and patient screening. The hospital reduced no-shows and saved... about 60 nursing hours per week. iceAlert delivered consistent information and automated COVID-19 screening calls. This helped staff focus more on patient care and less on manual calls. The automation improved efficiency and supported timely patient treatment.
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iceAlert helped London Health Sciences Centre automate patient appointment reminders and COVID-19 screening. The hospital used iceAlert to send automated... calls, emails, and texts to patients. This reduced no-shows and saved about 60 nursing hours per week in one department. The automated system delivered consistent information and improved patient care. LHSC expanded iceAlert to more clinics after seeing these results.
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ComputerTalk’s ice Contact Center helped Western Canada Lottery Corporation improve real-time monitoring and reporting. Supervisors now see call queues and... agent status instantly, boosting response times. Custom reports make it easy to track calls and agent performance. The cloud-based solution increased security, scalability, and adaptability. Integration with Microsoft Teams unified communications and cut costs.
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ice Contact Center helped BC Children’s Hospital Foundation run their annual RISE for BC’s Kids broadcast remotely during the COVID-19 pandemic. The foundation enabled... 80 staff and volunteers to safely take over 600 donor calls from home, reducing logistical challenges and setup time. The remote solution increased staff and volunteer satisfaction. The system required no special equipment or downloads, making it easy to use. BCCHF continued to use ice Contact Center for future events, calling it an amazing success.
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ComputerTalk’s ice Contact Center helped Western Canada Lottery Corporation improve real-time monitoring and reporting. Supervisors now see call queues and... agent status instantly, making it easier to respond to issues. Custom reports give teams the data they need to make decisions faster. Integration with Microsoft Teams cut costs and unified communications. Moving to the cloud improved security, scalability, and adaptability for WCLC’s contact center.
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