Real-World Case Studies and Customer Success Stories with ComputerTalk

ice Contact Center helped BC Children’s Hospital Foundation run their annual RISE for BC’s Kids broadcast remotely during the COVID-19 pandemic. The foundation needed a safe, reliable way for 80 staf...f and volunteers to take donor calls from home. ice Contact Center enabled remote operations with no special equipment or downloads. The solution reduced workload, improved staff satisfaction, and allowed over 600 donations during the event. Staff found the system easy to use and praised its impact on their work.
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ComputerTalk’s ice Contact Center helped Western Canada Lottery Corporation move to a cloud-based contact center. WCLC faced problems with manual monitoring, hard-to-find information, and high costs ...from their old on-premises system. With ice, supervisors now get real-time alerts and can act fast. Custom reports make it easy to track calls and agent performance. Security and scalability improved, letting WCLC handle more calls and add staff quickly. The team finds the new system easy to use and reliable.
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iceAlert helped London Health Sciences Centre automate patient appointment reminders and COVID-19 screening. The hospital used iceAlert to send automated calls, emails, and texts to patients. This re...duced no-shows and saved about 60 nursing hours per week in one department. The automated system delivered consistent information and improved patient care. LHSC expanded iceAlert to more clinics after seeing these results.
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iceAlert helped London Health Sciences Centre automate patient appointment reminders and COVID-19 screening. The hospital used iceAlert to send automated calls, emails, and texts to patients. This re...duced no-shows and saved about 60 nursing hours per week in one department. The system delivered consistent information and made it easier to confirm appointments. LHSC expanded iceAlert to more clinics after seeing these results.
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ice Contact Center helped NT Power modernize its customer communication. NT Power replaced an outdated phone system with ice, improving call handling and payment processing. The company later migrate...d to the cloud, keeping all features and gaining browser-based management. ice’s reporting tools helped NT Power meet strict regulatory requirements. NT Power values ComputerTalk’s consistent team and responsive support.
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ice Contact Center for Microsoft Teams helped QuadReal Property Group move to remote work. QuadReal used ice to manage tenant calls and service requests. The solution let staff work from anywhere, wh...ich was key during the COVID-19 pandemic. After moving from Skype for Business to Teams, QuadReal saw better voice quality and fewer support calls. Advanced routing and reporting tools improved call handling and service levels. QuadReal plans to expand its use of ice Contact Center in the future.
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ComputerTalk’s ice Contact Center helped Sunshine Coast Credit Union (SCCU) fix slow call handling and manual reporting. SCCU used to have long wait times and agents could not work remotely. With ice... Contact Center, SCCU now routes calls to the right agent and lets staff work from anywhere. 90% of work is now remote. SCCU tracks calls and agent performance better. Member satisfaction and staff retention improved. SCCU praised ComputerTalk’s customer service as exceptional.
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ice Contact Center helped Bob Barker Company fix call quality and CRM integration issues. The company replaced ten on-premises servers and saved about $200,000 in one year. ice made reporting and adm...inistration easier, saving 2.5 days of work per week. Agents now use Microsoft Teams and enjoy better call routing and faster customer connections. The move improved productivity and customer experience.
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