FocalScope live chat Overview
Focalscope-responsive-live-chat enhances online engagement and proactive customer support. Leads are captured more effectively, boosting online presence.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Touchpoint Management, as the business use cases that they have been most satisfied with while using FocalScope live chat.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using FocalScope live chat.
FocalScope live chat Use-Cases and Business Priorities: Customer Satisfaction Data
FocalScope live chat works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.
FocalScope live chat's features include Ticketing, and Dashboard. and FocalScope live chat support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also FocalScope live chat analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Email tickets can be easily shared by the agents and it is easy for staff to view customer interaction across the channels...." Peer review by Ismadi I., Assistant Director- Customer Retention, Telecommunications
FocalScope live chat, XCALLY, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for FocalScope live chat
Top Industries
- Telecommunications
- Internet
- Retail
Popular in
- Small Business
- Enterprise
- Mid Market
FocalScope live chat is popular in Telecommunications, Internet, and Retail and is widely used by Small Business, Enterprise, and Mid Market.
FocalScope live chat Customer wins, Customer success stories, Case studies
How efficiently Does FocalScope live chat manage your Helpdesk Management?
What makes FocalScope live chat ideal for Engagement Management?
11 buyers and buying teams have used Cuspera to assess how well FocalScope live chat solved their Help Desk needs. Cuspera uses 408 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used FocalScope live chat for helpdesk management and engagement management
FocalScope live chat Competitors
FocalScope live chat Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (3) |
Software Failure Risk Guidance
?for FocalScope live chat
Overall Risk Meter
Top Failure Risks for FocalScope live chat
FocalScope Pte Ltd. Profile
HQ Location
New York, New York, United States
Employees
1-10
Social
Financials
PRIVATE
