Outreach: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Outreach
Brand: Outreach
Rating: 4.35 (14913 reviews)

4.35 5

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(14913)

Outreach | Sales Engagement Platform, Sales Automation Software

AI Powered

Outreach Overview

Outreach is an AI-driven sales execution platform designed to enhance sales strategies and customer engagement. Real-world applications show sales teams using Outreach to significantly boost productivity through its AI capabilities, like the AI Agents feature, which is reported to increase sales productivity tenfold. This platform supports sales representatives in replicating the performance of top sellers, thereby fostering more consistent and effective customer interactions. By focusing on relationships, revenue, and retention, Outreach provides a comprehensive solution for sales teams aiming to improve workflow efficiency and achieve measurable results.

Use Cases

Customers recommend Engagement Management, Communication Management, Lead Engagement, as the business use cases that they have been most satisfied with while using Outreach.

Other use cases:

Sales Call Management
Workflow Management
Training & Onboarding
Lead Management
Generation Of New Leads
Lead Tracking
Contact List Management

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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Outreach.

Other priorities:

Scale Best Practices
Enhance Customer Relationships
Improve ROI
Improve Efficiency
Improve Internal Communications
Enter New Markets Internationally Or Locally
Build Brand Awareness
Shorten Ramp Up Time
Establish Thought Leadership
Launch New Products
Improve Consistency
Grow Market Share
Improve Visibility
Improve Stakeholder Relations
Improve Digital And Social Presence

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Outreach Use-Cases and Business Priorities: Customer Satisfaction Data

Outreach works with different mediums / channels such as E-Mail. and Phone Calls.

Outreach's features include Personalization, Templates, Recording, etc. and Outreach support capabilities include Email Support, Phone Support, AI Powered, etc. also Outreach analytics capabilities include Analytics, and Custom Reports.

Reviews

"Outreach is at the forefront of our newly created Account-Based Sales Development platform. It is super-charging the pipeline growth of both our new business and expansion business at Cloudera." - Lars Nilssen

Outreach, GMass, Ebsta Revenue Intelligence, Autoklose, Mailshake, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Outreach offers a comprehensive sales execution platform to boost pipeline creation and closing. Rep productivity is enhanced across the entire sales cycle.

Popular Business Setting

for Outreach

Top Industries

Computer Software
Internet
Information Technology and Services

Popular in

Mid Market
Enterprise
Small Business

Outreach is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Outreach Use Cases

What makes Outreach ideal for Engagement Management?

Outreach Engagement Management automates outreach follow-ups, streamlining communication and minimizing manual effort. It allows users to manage prospects, schedule tasks, and track engagement across multiple channels, such as email, phone, and LinkedIn. However, the platform struggles with complex data filtering and sorting, particularly for team-based sales initiatives.

"...It creates daily and weekly tasks for calling, we use it to engage regularly with prospects and keep track of our connections...." Peer review by Verified User, Professional in Sales, Computer Software

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What makes Outreach ideal for Communication Management?

Outreach Communication Management facilitates organized sales outreach by enabling the scheduling and tracking of email and phone communications. It provides templates and snippets for efficient email composition and supports personalized email delivery to specific target audiences. While Outreach offers extensive functionality, its immediate message delivery capabilities are limited.

"...I am able to target prospects and send out emails and call tasks tailored to my own timeline...." Peer review by Darren C, Sales Rep

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What benefits does Outreach offer for Lead Engagement?

Outreach Lead Engagement facilitates prospect organization, automated email sequences, and engagement tracking. It also streamlines follow-up activity and generates tasks based on prospect engagement. Outreach Lead Engagement, however, is limited by its reliance on task and sequence heavy workflows, potentially leading to a lack of visibility on optimal engagement times.

"...A lot of features are included, text, prospect engagement, email tracking too...." Peer review by Verified Reviewer, Computer Software

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What Are the key features of Outreach for Sales Call Management?

Outreach Sales Call Management provides tools for managing outbound calls, including call recording, logging, and automation. Users can organize tasks, track emails, and share call feedback with their team. The system lacks the ability to search for calls by phone number, though the vendor has demonstrated a commitment to innovation by implementing scheduling tools.

"...I like the automation, the intuitive design, meeting scheduler, email open data and the reporting insights...." Peer review by Curtis D, Director of Sales, Financial Services

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Why is Outreach the best choice for Workflow Management?

Outreach Workflow Management streamlines and automates sales outreach processes. It provides a user-friendly interface for managing tasks, scheduling activities, and tracking progress. The system enhances efficiency by automating repetitive tasks and leveraging machine learning for insights. The system’s reliance on a separate platform for task management can introduce redundancy and potential for errors.

"...It allows these teams to be more strategic with their prospecting and operational workflows...." Peer review by Verified User, Employee in Sales, Education

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80+ more Business Use Cases

51 buyers and buying teams have used Cuspera to assess how well Outreach solved their Sales Engagement needs. Cuspera uses 14913 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Lars Nilssen VP, GLOBAL INSIDE SALES CLOUDERA	Outreach is at the forefront of our newly created Account-Based Sales Development platform. It is super-charging the pipeline growth of both our new business and expansion business at Cloudera. Testimonial By Lars Nilssen
Brandon Deboer Account Executive Team Glassdoor	Outreach allows us to be more efficient. It lets us spend so much less time doing manual tasks, and more time focusing on prospects. Testimonial By Brandon Deboer
Tim Cable Business Operations Showpad	At this point, our team couldn't do their job without Outreach. Testimonial By Tim Cable

CUSTOMERS	TESTIMONIALS
Lars Nilssen VP, GLOBAL INSIDE SALES CLOUDERA	Outreach is at the forefront of our newly created Account-Based Sales Development platform. It is super-charging the pipeline growth of both our new business and expansion business at Cloudera. Testimonial By Lars Nilssen
Brandon Deboer Account Executive Team Glassdoor	Outreach allows us to be more efficient. It lets us spend so much less time doing manual tasks, and more time focusing on prospects. Testimonial By Brandon Deboer
Tim Cable Business Operations Showpad	At this point, our team couldn't do their job without Outreach. Testimonial By Tim Cable

Case Studies

Computer Software

CASE STUDY Snowflake

Outreach helped Snowflake improve sales team performance. Snowflake used Outreach to automate and optimize account-based selling. The platform made it easier for reps to focus on high-value activitie...s and follow proven processes. New hires ramped up quickly and became effective sellers. As a result, 15% more sales reps met their quarterly quota. Outreach enabled a repeatable and measurable sales approach.

Computer Software

CASE STUDY Databricks

Outreach helps Databricks scale its sales development by focusing on quality over quantity. Databricks uses Outreach to enable SDRs and BDRs to engage prospects with personalized, valuable messages. ...The platform provides proven sales sequences and data-driven coaching, helping new reps ramp up quickly. Databricks reports higher response rates, better down-funnel conversion, and faster onboarding for new hires. Sales activities decrease while engagement quality and results improve.

Computer Software

CASE STUDY Sisense

Outreach Success Plans helped Sisense speed up their sales process. The sales team used Success Plans to organize deal steps and share them with customers. This made it easy to track every interactio...n and spot ways to improve. Sisense saved weeks in their deal cycles and saved hours each week by having all deal info in one place. The team built trust with customers and closed deals faster.

Financial Services

CASE STUDY Traction Complete

Outreach helped Traction Complete solve early SaaS challenges like low brand awareness and manual outreach. The team used Outreach to track performance and improve outbound messaging with A/B testing... and analytics. Outreach became the core of their sales development. Now, Outreach drives 50% of their outbound pipeline. The business development team relies on Outreach every day.

Computer Software

CASE STUDY DocuSign

Outreach helped DocuSign automate and improve their sales campaigns. The sales team saved 30 minutes per rep per day, adding up to 10 hours per month. Outreach gave better visibility into the marketi...ng and sales funnel. The tool improved alignment between marketing and sales. DocuSign used Outreach to send personalized emails and track prospect engagement. This led to more pipeline and less manual work for the team.

Events Services

CASE STUDY BrightTALK

Outreach helped BrightTALK improve sales team performance. BrightTALK switched to Outreach for better sales reporting and insights. The team booked 25% more meetings and made 28% more calls. Positive... email replies increased by 66% in three months. Sales and marketing teams now work together better. Coaching and sales process efficiency also improved.

How a Sales Executive uses Outreach

Frequently Asked Questions(FAQ)

for Outreach

What is Outreach?

Outreach is a Sales Engagement Platform usable by Marketing, Sales Development, and other Customer facing teams such as the Closing and Success teams.

Outreach enables customer engagement with measurable touchpoints. It has calendering features that enables booking of meetings, a Sales Dialer feature that provides multi-channel communications, conversational intelligence and live call coaching. The Sales Intelligence Tiles feature provides key customer insights and is customisable.

Outreach provides customer insights in real-time and can be used by itself or in conjunction with other tools. The Outreach Galaxy feature enables viewing of all the sales activities such as CRM, conversation intelligence, videos and info from other apps on a single pane of glass.

It also includes a Coaching and Analytics and Optimization with information on team performance and coaching and data analysis.

What is Outreach used for?

Outreach is a Sales Engagement Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Communication Management and Lead Engagement .