Zuora Overview

Zuora offers industry-leading subscription and monetization solutions. Businesses benefit from tailored models, including subscriptions, consumption, or hybrid approaches.

Use Cases

Customers recommend Subscription Management, Sales Document Management, Billing And Invoice Management, as the business use cases that they have been most satisfied with while using Zuora.

Other use cases:

  • Engagement Management
  • Workflow Management
  • Products & Pricelist Management
  • Communication Management
  • Revenue Cycle Management
  • Helpdesk Management
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Zuora.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Launch New Products
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve ROI
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Internal Communications
See all business priorities See less business priorities

Zuora Use-Cases and Business Priorities: Customer Satisfaction Data

Zuora's features include Recording, Calculator, Dashboard, etc. and Zuora support capabilities include Phone Support, Chat Support, Email Support, etc. also Zuora analytics capabilities include Analytics, and Custom Reports.

Reviews

"We are thrilled to see Zuora’s pace of innovation to support our non-recurring Consumable and Field Service offerings. Unified Monetization will provide the flexibility to seamlessly bill for all our products, subscriptions and services on a single ...platform, and if desired, a single invoice. This will eliminate tedious back-end integration and data reconciliation efforts present today – providing the immediate agility to monetize our water-as-a-service on a single platform." - Trevor Owens

Zuora, Chargebee Subscription Management, Mews, ChargeOver, Workiva, etc., all belong to a category of solutions that help Revenue Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zuora

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Zuora is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Small Business.

Zuora Customer wins, Customer success stories, Case studies

How can Zuora enhance your Subscription Management process?

Why is Zuora the best choice for Sales Document Management?

How can Zuora enhance your Billing And Invoice Management process?

How efficiently Does Zuora manage your Engagement Management?

What Are the key features of Zuora for Workflow Management?

10 buyers and buying teams have used Cuspera to assess how well Zuora solved their Revenue Management needs. Cuspera uses 4133 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Revenue Management needs.

CUSTOMERS TESTIMONIALS
Zuora testimonial

Trevor Owens

VP of Architecture

Quench

We are thrilled to see Zuora’s pace of innovation to support our non-recurring Consumable and Field Service offerings. Unified Monetization will provide the flexibility to seamlessly bill for all our products, subscriptions and services on a single platform, and if desired, a single invoice. This w...ill eliminate tedious back-end integration and data reconciliation efforts present today – providing the immediate agility to monetize our water-as-a-service on a single platform.

Testimonial By Trevor Owens
Zuora testimonial

Devin Schroeder

Revenue Operations

Hudl

Hudl uses Zuora to automate changes to customer accounts, which has saved our IT, billing, and engineering teams over 100 hours per month. The more we use it, the more value it brings to our company. Since partnering with Zuora in 2017, our business has doubled. Testimonial By Devin Schroeder
Zuora testimonial

Ken Cornick

President and Co-founder

CLEAR

We were really challenged before cutting over to Zuora because we had a very inflexible system. We didn't have the ability to test pricing or even let our customers update credit cards online, which was a terrible customer experience Testimonial By Ken Cornick
CUSTOMERS TESTIMONIALS
Zuora testimonial

Trevor Owens

VP of Architecture

Quench

We are thrilled to see Zuora’s pace of innovation to support our non-recurring Consumable and Field Service offerings. Unified Monetization will provide the flexibility to seamlessly bill for all our products, subscriptions and services on a single platform, and if desired, a single invoice. This w...ill eliminate tedious back-end integration and data reconciliation efforts present today – providing the immediate agility to monetize our water-as-a-service on a single platform.

Testimonial By Trevor Owens
Zuora testimonial

Devin Schroeder

Revenue Operations

Hudl

Hudl uses Zuora to automate changes to customer accounts, which has saved our IT, billing, and engineering teams over 100 hours per month. The more we use it, the more value it brings to our company. Since partnering with Zuora in 2017, our business has doubled. Testimonial By Devin Schroeder
Zuora testimonial

Ken Cornick

President and Co-founder

CLEAR

We were really challenged before cutting over to Zuora because we had a very inflexible system. We didn't have the ability to test pricing or even let our customers update credit cards online, which was a terrible customer experience Testimonial By Ken Cornick

Box - Computer Software

Box needed to scale from a consumer product to an enterprise application in 2008. Their legacy billing system couldn't handle enterprise needs. Zuora's subscription management solutions helped Box gr...ow into the enterprise market. Box scaled from $3 million to over $500 million in revenue without changing its IT architecture. Zuora enabled Box to test over 125 offerings and manage over 100,000 subscriptions.

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Gainsight - Computer Software

Gainsight faced challenges with manual revenue management, leading to errors and time-consuming audits. They needed an automated solution for accurate revenue reporting. Gainsight implemented Zuora R...evenue, which automated key processes and improved data accuracy. This reduced the time to close books by 30% and halved audit time. The automation allowed the team to focus on strategic projects, enhancing growth scalability.

Read more →

Guardian News and Media - Media Production

Guardian News and Media (GNM) wanted to launch a new membership program but faced limitations with their existing systems. They partnered with Zuora to manage subscriptions, billing, and financial re...porting. This allowed GNM to offer flexible pricing and membership options. As a result, GNM signed over 100,000 members and is migrating its subscriptions to Zuora for better management.

Read more →

Nutanix - Computer Software

Nutanix faced challenges with their previous revenue management system, which required extensive customization and caused performance issues. They needed a more flexible solution to support their sub...scription business model. Zuora Billing and Zuora Revenue provided Nutanix with streamlined configurations and detailed reporting options. This allowed Nutanix to scale their business, improve revenue recognition, and save significant time. The implementation resulted in saving around 552 hours per year for the revenue team, enhancing their efficiency and work-life balance.

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PagerDuty - Software And Technology

PagerDuty needed a scalable billing solution as their homegrown system was manual and time-consuming. They chose Zuora's platform, which automates updates to revenue recognition rules and supports so...phisticated accounting reports. This automation saved time for the finance team and improved the customer experience. PagerDuty can now offer self-service options and experiment with pricing, enhancing their customer lifecycle management.

Read more →

Schneider Electric - Energy And Utilities

Schneider Electric is transitioning to a customer-centric, recurring revenue model. Zuora's billing system supports this transition by providing flexible billing solutions. This allows Schneider to f...ocus on their core business and improve process efficiencies. The system also supports Schneider's growth with features like revenue recognition policies and Salesforce integration. This helps Schneider gain predictable revenue and improve customer experiences.

Read more →

Modern Businesses Run on Zuora

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zuora

What is Zuora?

Zuora provides cloud-based software on a subscription basis that helps companies launch, manage, and transform into a subscription business. It offers a suite of SaaS applications that deliver billing, revenue recognition, collections, and quoting capabilities. It serves the IT, media, healthcare, education, and other sectors. Zuora caters to various industries comprising software, hardware, media, transportation, construction, healthcare, education, retail, Internet of Things, and others worldwide.

Zuora makes it easy to manage subscriptions and keep up with fast changing go-to-market strategies on a single platform. It offers Zuora Central platform that acts as an intelligent subscription management hub that automates the subscription order-to-cash process, including quoting, billing, collections, analytics, and revenue recognition.

Zuora products include Zuora Billing, Zuora RevPro, Zuora CPQ, and Zuora Collect. Zuora Marketplace features apps that extend Zuora to be the perfect fit for business. It browse apps and pre-built integrations that meet the unique needs for every role, geography, and industry business tackles.

What is Zuora used for?

Zuora is a Revenue Management Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Subscription Management, Sales Document Management and Billing And Invoice Management .

What are the top features of Zuora?

Recording, Calculator and Dashboard are some of the top features of Zuora.

Who uses Zuora?

Zuora is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Zuora alternatives?

Chargebee Subscription Management, Mews, ChargeOver and Workiva are popular alternatives for Zuora.

Where is Zuora located?

Zuora is headquartered at 3050 South Delaware Street, Suite 301,San Mateo, CA 94403.
lightning

Peers used Zuora for subscription management and sales document management

Zuora Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.91/5

Read Reviews (19)
Analytics

4.29/5

Read Reviews (383)
Custom Reports

3.12/5

Read Reviews (580)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.91/5

Read Reviews (19)
Analytics

4.29/5

Read Reviews (383)
Custom Reports

3.12/5

Read Reviews (580)

Software Failure Risk Guidance

?

for Zuora

Overall Risk Meter

Low Medium High

Top Failure Risks for Zuora

Zuora, INC. News

Product

Zuora Unveils New Tools to Tackle the AI Pricing Puzzle - ERP Today

Zuora has introduced new platform capabilities to help businesses monetize AI usage with AI-powered insights, enhanced customer visibility, and massive scalability. These upgrades enable finance teams to transition from reactive to predictive roles, reducing revenue leakage and billing disputes. The platform can now process up to three billion usage events per day, supporting scalable revenue models for AI services.

Awards

Zuora Recognized as a Leader in 2025 Gartner Magic Quadrant for Recurring Billing ...

Zuora has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Recurring Billing Applications. This acknowledgment highlights Zuora's strong ability to execute and its comprehensive vision in the monetization platform space. Zuora's platform supports diverse revenue models, including subscription and usage-based billing, helping companies adapt to market demands and leverage AI-driven monetization strategies.

Partnership

Zuora Expands Workday tie-up for Revenue Management - FinTech Magazine

Zuora has expanded its partnership with Workday to enhance revenue management for companies using subscription and usage-based pricing models. This collaboration integrates Zuora's order-to-cash automation platform with Workday Financial Management, offering a unified financial framework. The integration aims to simplify complex billing models and improve compliance and audit processes for consumer-facing businesses.

Partnership

B2B Innovation : Embedded Finance , AI and Partner Enablement

Zuora and Nuvei have launched an international recurring payments infrastructure aimed at enterprises expanding globally. This partnership offers a unified system to enhance authorization rates, simplify reconciliation, and adapt to market complexities without custom builds, showcasing modularity at scale.

Zuora, INC. Profile

Company Name

Zuora, INC.

Company Website

https://www.zuora.com/

Year Founded

2007

HQ Location

3050 South Delaware Street, Suite 301,San Mateo, CA 94403

Employees

501-1000

Social

Financials

IPO