Zuora Overview

Zuora offers industry-leading subscription and monetization solutions. Businesses benefit from tailored models, including subscriptions, consumption, or hybrid approaches.

Use Cases

Customers recommend Subscription Management, Sales Document Management, Billing And Invoice Management, as the business use cases that they have been most satisfied with while using Zuora.

Other use cases:

  • Engagement Management
  • Workflow Management
  • Products & Pricelist Management
  • Communication Management
  • Revenue Cycle Management
  • Helpdesk Management
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Zuora.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Launch New Products
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve ROI
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Internal Communications
See all business priorities See less business priorities

Zuora Use-Cases and Business Priorities: Customer Satisfaction Data

Zuora's features include Recording, Calculator, Dashboard, etc. and Zuora support capabilities include Phone Support, Chat Support, Email Support, etc. also Zuora analytics capabilities include Analytics, and Custom Reports.

Reviews

"Zoom has experienced triple-digit YoY revenue growth over the past several years. We needed a solution that could help us scale our entire business operations and deliver a personalized experience to our valued customers. Zuora has proven to be a tr...usted partner and a true system of record for our subscription-based business." - Kelly Steckelberg

Zuora, Chargebee Subscription Management, Mews, ChargeOver, Workiva, etc., all belong to a category of solutions that help Revenue Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zuora

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Zuora is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Small Business.

Zuora Customer wins, Customer success stories, Case studies

How can Zuora optimize your Subscription Management Workflow?

How can Zuora optimize your Sales Document Management Workflow?

How does Zuora facilitate Billing And Invoice Management?

What solutions does Zuora provide for Engagement Management?

What makes Zuora ideal for Workflow Management?

10 buyers and buying teams have used Cuspera to assess how well Zuora solved their Revenue Management needs. Cuspera uses 4133 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Revenue Management needs.

CUSTOMERS TESTIMONIALS
Zuora testimonial

Kelly Steckelberg

CFO

Zoom

Zoom has experienced triple-digit YoY revenue growth over the past several years. We needed a solution that could help us scale our entire business operations and deliver a personalized experience to our valued customers. Zuora has proven to be a trusted partner and a true system of record for our ...subscription-based business.

Testimonial By Kelly Steckelberg
Zuora testimonial

Daniel Wette

CEO

rankingCoach

Zuora Collect AI has helped us recover more revenue and keep more subscribers. We put an end to the rule-based payment retries, and replaced it with machine learning that adapts to every customer. Our payment success rate has already increased by 18% in just two months. Testimonial By Daniel Wette
Zuora testimonial

Eric Johnson

Former SVP and CIO

DocuSign

The strategic importance of digital transformation to organizations of every size, industry and geography has accelerated adoption of DocuSign around the world. Testimonial By Eric Johnson
CUSTOMERS TESTIMONIALS
Zuora testimonial

Kelly Steckelberg

CFO

Zoom

Zoom has experienced triple-digit YoY revenue growth over the past several years. We needed a solution that could help us scale our entire business operations and deliver a personalized experience to our valued customers. Zuora has proven to be a trusted partner and a true system of record for our ...subscription-based business.

Testimonial By Kelly Steckelberg
Zuora testimonial

Daniel Wette

CEO

rankingCoach

Zuora Collect AI has helped us recover more revenue and keep more subscribers. We put an end to the rule-based payment retries, and replaced it with machine learning that adapts to every customer. Our payment success rate has already increased by 18% in just two months. Testimonial By Daniel Wette
Zuora testimonial

Eric Johnson

Former SVP and CIO

DocuSign

The strategic importance of digital transformation to organizations of every size, industry and geography has accelerated adoption of DocuSign around the world. Testimonial By Eric Johnson

Zoom - Computer Software

Zuora helped Zoom scale as they expanded to new products and markets. Zoom's old billing system could not handle custom pricing, reporting, or quoting. Zuora gave Zoom flexible pricing, better report...ing, and online account management. Zoom saw 215% year-over-year growth in usage in 2016. By 2017, 650,000 businesses used Zoom. Zuora let Zoom deliver faster and support global growth.

Read on →

MarketWise - Financial Services - Large

Zuora Fraud Protection helped MarketWise stop nearly 100% of card testing fraud in five months. MarketWise, a financial services platform, needed a proactive way to prevent payment fraud and reduce c...hargebacks. Zuora integrated easily with their systems and used AI to block almost 2,000 fraudulent payment attempts in 30 days. The solution improved authorization rates and reduced chargebacks, protecting both MarketWise and its subscribers.

Read on →

Hireology - Human Resources - Medium

Zuora Billing und Revenue half Hireology, den Finanzbereich zu automatisieren und zu skalieren. Nach schnellem Wachstum und einer ERP-Migration brauchte Hireology eine Lösung für komplexe Abrechnungs...modelle. Die Implementierung von Zuora Revenue und Orders + CPQ X modernisierte das Vertragsmanagement und automatisierte ASC-606-Compliance. Hireology erreichte einen reibungslosen Monatsabschluss, erhöhte Produktagilität und bereitete sich auf weiteres Wachstum vor. Die Transformation blieb im Budget und Zeitplan.

Read on →

PagerDuty - Software And Technology

PagerDuty needed a scalable billing solution as their homegrown system was manual and time-consuming. They chose Zuora's platform, which automates updates to revenue recognition rules and supports so...phisticated accounting reports. This automation saved time for the finance team and improved the customer experience. PagerDuty can now offer self-service options and experiment with pricing, enhancing their customer lifecycle management.

Read on →

MarketWise - Computer Software

MarketWise needed a new fraud protection partner to handle its expanding portfolio and reduce chargebacks. They chose Zuora Fraud Protection powered by Microsoft Dynamics 365. After five months, they... stopped nearly 100% of card-testing activities and saw a 37% reduction in disputes and chargebacks. MarketWise improved authorization rates and reduced fraudulent payment attempts, enhancing transaction quality and issuer perceptions.

Read on →

BMC Software - Computer Software - Very Large

Zuora CPQ, Billing, and Revenue unified BMC Software's quote-to-revenue process. BMC cut order booking time from 43 minutes to near real-time. The company eliminated 5 days of post-quarter booking de...lays. BMC reclaimed over $10 million in annual renewal revenue lost to contract mismatches. CPQ adoption rose by 60%, and 48 systems merged into one platform. This enabled BMC to support SaaS and hybrid pricing models with greater agility.

Read on →

Modern Businesses Run on Zuora

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Frequently Asked Questions(FAQ)

for Zuora

What is Zuora?

Zuora provides cloud-based software on a subscription basis that helps companies launch, manage, and transform into a subscription business. It offers a suite of SaaS applications that deliver billing, revenue recognition, collections, and quoting capabilities. It serves the IT, media, healthcare, education, and other sectors. Zuora caters to various industries comprising software, hardware, media, transportation, construction, healthcare, education, retail, Internet of Things, and others worldwide.

Zuora makes it easy to manage subscriptions and keep up with fast changing go-to-market strategies on a single platform. It offers Zuora Central platform that acts as an intelligent subscription management hub that automates the subscription order-to-cash process, including quoting, billing, collections, analytics, and revenue recognition.

Zuora products include Zuora Billing, Zuora RevPro, Zuora CPQ, and Zuora Collect. Zuora Marketplace features apps that extend Zuora to be the perfect fit for business. It browse apps and pre-built integrations that meet the unique needs for every role, geography, and industry business tackles.

What is Zuora used for?

Zuora is a Revenue Management Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Subscription Management, Sales Document Management and Billing And Invoice Management .

What are the top features of Zuora?

Recording, Calculator and Dashboard are some of the top features of Zuora.

Who uses Zuora?

Zuora is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Zuora alternatives?

Chargebee Subscription Management, Mews, ChargeOver and Workiva are popular alternatives for Zuora.

Where is Zuora located?

Zuora is headquartered at 3050 South Delaware Street, Suite 301,San Mateo, CA 94403.
lightning

Peers used Zuora for subscription management and sales document management

Zuora Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.91/5

Read Reviews (19)
Analytics

4.29/5

Read Reviews (383)
Custom Reports

3.12/5

Read Reviews (580)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.91/5

Read Reviews (19)
Analytics

4.29/5

Read Reviews (383)
Custom Reports

3.12/5

Read Reviews (580)

Software Failure Risk Guidance

?

for Zuora

Overall Risk Meter

Low Medium High

Top Failure Risks for Zuora

Zuora, INC. News

Product

Zuora Charts AI-Driven Future Under Private Ownership

Zuora, under private equity ownership, is set to unveil a strategic roadmap focusing on AI to enhance subscription-based business models. Key initiatives include new product bundling, innovative pricing models, and AI-driven automation in financial operations. The company plans to integrate with tax provider Anrok to automate compliance checks. Initial AI features are in testing, with further rollouts expected in Q1 2026.

Product

Zuora Launches AI-Ready Monetization Catalog to Power Any Business Model, Even Faster

Zuora has introduced an AI-ready monetization catalog designed to accelerate and support diverse business models. This new offering aims to enhance flexibility and speed in monetization strategies, leveraging AI capabilities to optimize revenue operations.

Awards

Zuora Revenue Ranked No. 1 Overall in Automated Revenue Management by MGI ...

Zuora Revenue has been ranked No. 1 in Automated Revenue Management by MGI Research, excelling in product and strategy. This recognition highlights Zuora's leadership in automating and scaling complex revenue operations.

Product

Zuora Unveils New Tools to Tackle the AI Pricing Puzzle - ERP Today

Zuora has introduced new platform capabilities to help businesses monetize AI usage with AI-powered insights, enhanced customer visibility, and massive scalability. These upgrades enable finance teams to transition from reactive to predictive roles, reducing revenue leakage and billing disputes. The platform can now process up to three billion usage events per day, supporting scalable revenue models for AI services.

Zuora, INC. Profile

Company Name

Zuora, INC.

Company Website

https://www.zuora.com/

Year Founded

2007

HQ Location

3050 South Delaware Street, Suite 301,San Mateo, CA 94403

Employees

501-1000

Social

Financials

IPO