Zuora Overview

Zuora offers industry-leading subscription and monetization solutions. Businesses benefit from tailored models, including subscriptions, consumption, or hybrid approaches.

Use Cases

Customers recommend Subscription Management, Sales Document Management, Billing And Invoice Management, as the business use cases that they have been most satisfied with while using Zuora.

Other use cases:

  • Engagement Management
  • Workflow Management
  • Products & Pricelist Management
  • Communication Management
  • Revenue Cycle Management
  • Helpdesk Management
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Zuora.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Launch New Products
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve ROI
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Internal Communications
See all business priorities See less business priorities

Zuora Use-Cases and Business Priorities: Customer Satisfaction Data

Zuora's features include Recording, Calculator, Dashboard, etc. and Zuora support capabilities include Phone Support, Chat Support, Email Support, etc. also Zuora analytics capabilities include Analytics, and Custom Reports.

Reviews

"We were really challenged before cutting over to Zuora because we had a very inflexible system. We didn't have the ability to test pricing or even let our customers update credit cards online, which was a terrible customer experience" - Ken Cornick

Zuora, Chargebee Subscription Management, Mews, ChargeOver, Workiva, etc., all belong to a category of solutions that help Revenue Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zuora

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Zuora is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Zuora Use Cases

How does Zuora address your Subscription Management Challenges?

How can Zuora optimize your Sales Document Management Workflow?

How can Zuora enhance your Billing And Invoice Management process?

Why is Zuora the best choice for Engagement Management?

What solutions does Zuora provide for Workflow Management?

10 buyers and buying teams have used Cuspera to assess how well Zuora solved their Revenue Management needs. Cuspera uses 4133 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Revenue Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zuora testimonial

Ken Cornick

President and Co-founder

CLEAR

We were really challenged before cutting over to Zuora because we had a very inflexible system. We didn't have the ability to test pricing or even let our customers update credit cards online, which was a terrible customer experience Testimonial By Ken Cornick
Zuora testimonial

Daniel Wette

CEO

rankingCoach

Zuora Collect AI has helped us recover more revenue and keep more subscribers. We put an end to the rule-based payment retries, and replaced it with machine learning that adapts to every customer. Our payment success rate has already increased by 18% in just two months. Testimonial By Daniel Wette
Zuora testimonial

Trevor Owens

VP of Architecture

Quench

We are thrilled to see Zuora’s pace of innovation to support our non-recurring Consumable and Field Service offerings. Unified Monetization will provide the flexibility to seamlessly bill for all our products, subscriptions and services on a single platform, and if desired, a single invoice. This w...ill eliminate tedious back-end integration and data reconciliation efforts present today – providing the immediate agility to monetize our water-as-a-service on a single platform.

Testimonial By Trevor Owens
CUSTOMERS TESTIMONIALS
Zuora testimonial

Ken Cornick

President and Co-founder

CLEAR

We were really challenged before cutting over to Zuora because we had a very inflexible system. We didn't have the ability to test pricing or even let our customers update credit cards online, which was a terrible customer experience Testimonial By Ken Cornick
Zuora testimonial

Daniel Wette

CEO

rankingCoach

Zuora Collect AI has helped us recover more revenue and keep more subscribers. We put an end to the rule-based payment retries, and replaced it with machine learning that adapts to every customer. Our payment success rate has already increased by 18% in just two months. Testimonial By Daniel Wette
Zuora testimonial

Trevor Owens

VP of Architecture

Quench

We are thrilled to see Zuora’s pace of innovation to support our non-recurring Consumable and Field Service offerings. Unified Monetization will provide the flexibility to seamlessly bill for all our products, subscriptions and services on a single platform, and if desired, a single invoice. This w...ill eliminate tedious back-end integration and data reconciliation efforts present today – providing the immediate agility to monetize our water-as-a-service on a single platform.

Testimonial By Trevor Owens

Case Studies

Media Production

CASE STUDY The Financial Times

Zuora's AI-driven paywall helped the Financial Times boost digital subscriptions. The FT needed a faster, more flexible way to personalize offers and manage paywalls. With Zuora, they ran automated e...xperiments and tailored subscription journeys. Results included a 92% increase in conversion rate, 118% more users moving through the subscription funnel, and a 78% rise in subscriber lifetime value. The solution also reduced manual work and freed up engineering resources.

Media Production

CASE STUDY Raconteur

Raconteur wanted to increase engagement on their website. They faced challenges with data collection and understanding their audience. They used Zephr to implement customizable data capture forms. Th...is allowed them to identify users and connect data to their CRM. As a result, they increased newsletter subscribers from 6,000 to 34,000. They also registered 100 user identities each day and maintained a bounce rate of 40-60%.

Health, Wellness and Fitness

CASE STUDY 24 Hour Fitness

Zuora helped 24 Hour Fitness move from a rigid, end-of-life ERP to a flexible billing platform. The company switched from billing on six fixed days to daily billing, making operations smoother and re...ducing manual work. Zuora enabled new membership models, like annual auto-renewal, and improved customer satisfaction. The platform supported 24 Hour Fitness through the pandemic, allowing them to pause and resume billing as needed. Operational efficiency and billing flexibility increased, helping the company adapt and grow.

CASE STUDY Asana

Zuora Billing and Revenue helped Asana move from product-led growth to enterprise sales. Asana faced problems with their old billing system, which could not handle complex contracts and global paymen...ts. Zuora gave Asana a single platform for both simple and complex billing needs. Asana launched new product rate plans faster, going from 10-15 to over 30 per year. The finance team reduced audit work by 20-25%. Automation improved billing accuracy and made the team more productive. Asana can now support global clients and new pricing models quickly.

Computer Software

CASE STUDY Zoom

Zuora helped Zoom scale as they expanded to new products and markets. Zoom's old billing system could not handle custom pricing, reporting, or quoting. Zuora gave Zoom flexible pricing, better report...ing, and online account management. Zoom saw 215% year-over-year growth in usage in 2016. By 2017, 650,000 businesses used Zoom. Zuora let Zoom deliver faster and support global growth.

CASE STUDY LeadDev

LeadDev needed to quickly transform from face-to-face to digital events due to COVID-19. They used Zephr's platform to manage sign-up and access for virtual events in just days. This allowed them to ...host over a thousand paid visitors securely. They increased their subscription base by 50% in 8 months. Zephr enabled them to make instant website changes, enhancing agility and customer experience.

Video

Modern Businesses Run on Zuora

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Frequently Asked Questions(FAQ)

for Zuora

What is Zuora?

Zuora provides cloud-based software on a subscription basis that helps companies launch, manage, and transform into a subscription business. It offers a suite of SaaS applications that deliver billing, revenue recognition, collections, and quoting capabilities. It serves the IT, media, healthcare, education, and other sectors. Zuora caters to various industries comprising software, hardware, media, transportation, construction, healthcare, education, retail, Internet of Things, and others worldwide.

Zuora makes it easy to manage subscriptions and keep up with fast changing go-to-market strategies on a single platform. It offers Zuora Central platform that acts as an intelligent subscription management hub that automates the subscription order-to-cash process, including quoting, billing, collections, analytics, and revenue recognition.

Zuora products include Zuora Billing, Zuora RevPro, Zuora CPQ, and Zuora Collect. Zuora Marketplace features apps that extend Zuora to be the perfect fit for business. It browse apps and pre-built integrations that meet the unique needs for every role, geography, and industry business tackles.

What is Zuora used for?

Zuora is a Revenue Management Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Subscription Management, Sales Document Management and Billing And Invoice Management .

What are the top features of Zuora?

Recording, Calculator and Dashboard are some of the top features of Zuora.

Who uses Zuora?

Zuora is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Zuora alternatives?

Chargebee Subscription Management, Mews, ChargeOver and Workiva are popular alternatives for Zuora.

Where is Zuora located?

Zuora is headquartered at 3050 South Delaware Street, Suite 301,San Mateo, CA 94403.
lightning

Peers used Zuora for subscription management and sales document management

Zuora Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.91/5

Read Reviews (19)
Analytics

4.29/5

Read Reviews (383)
Custom Reports

3.12/5

Read Reviews (580)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.91/5

Read Reviews (19)
Analytics

4.29/5

Read Reviews (383)
Custom Reports

3.12/5

Read Reviews (580)

Software Failure Risk Guidance

?

for Zuora

Overall Risk Meter

Low Medium High

Top Failure Risks for Zuora

Zuora, INC. News

Product

Zuora Unveils New Tools to Tackle the AI Pricing Puzzle - ERP Today

Zuora has introduced new platform capabilities to help businesses monetize AI usage with AI-powered insights, enhanced customer visibility, and massive scalability. These upgrades enable finance teams to transition from reactive to predictive roles, reducing revenue leakage and billing disputes. The platform can now process up to three billion usage events per day, supporting scalable revenue models for AI services.

Awards

Zuora Recognized as a Leader in 2025 Gartner Magic Quadrant for Recurring Billing ...

Zuora has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Recurring Billing Applications. This acknowledgment highlights Zuora's strong ability to execute and its comprehensive vision in the monetization platform space. Zuora's platform supports diverse revenue models, including subscription and usage-based billing, helping companies adapt to market demands and leverage AI-driven monetization strategies.

Partnership

Zuora Expands Workday tie-up for Revenue Management - FinTech Magazine

Zuora has expanded its partnership with Workday to enhance revenue management for companies using subscription and usage-based pricing models. This collaboration integrates Zuora's order-to-cash automation platform with Workday Financial Management, offering a unified financial framework. The integration aims to simplify complex billing models and improve compliance and audit processes for consumer-facing businesses.

Partnership

B2B Innovation : Embedded Finance , AI and Partner Enablement

Zuora and Nuvei have launched an international recurring payments infrastructure aimed at enterprises expanding globally. This partnership offers a unified system to enhance authorization rates, simplify reconciliation, and adapt to market complexities without custom builds, showcasing modularity at scale.

Zuora, INC. Profile

Company Name

Zuora, INC.

Company Website

https://www.zuora.com/

Year Founded

2007

HQ Location

3050 South Delaware Street, Suite 301,San Mateo, CA 94403

Employees

501-1000

Social

Financials

IPO