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Influitive: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Influitive
Brand: Influitive
Rating: 4.63 (5689 reviews)

4.63 5

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(5689)

Customer Advocacy SaaS – Gamify, Engage and Reward

Influitive Overview

Influitive helps companies boost customer lifetime value and sales through customer advocacy. The platform features gamified challenges, feedback management, and community engagement to foster customer connections and loyalty.

Use Cases

Customers recommend Engagement Management, Advocacy Management, Referral Management, as the business use cases that they have been most satisfied with while using Influitive.

Other use cases:

Content Management
Social Media Management
Communication Management
Generation Of New Leads
Campaign Management
Community Building
Rating And Review Management

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Business Priorities

Improve ROI and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Influitive.

Other priorities:

Improve Digital And Social Presence
Enhance Customer Relationships
Establish Thought Leadership
Build Brand Awareness
Grow Market Share
Acquire Customers
Increase Sales & Revenue
Enter New Markets Internationally Or Locally
Launch New Products
Improve Internal Communications
Improve Stakeholder Relations
Increase Customer Life Time Value

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Influitive Use-Cases and Business Priorities: Customer Satisfaction Data

Influitive works with different mediums / channels such as User Generated Content. Blogs. and Social Media.

Influitive's features include Gamification, Alerts: Popups & Notifications, Feedback Surveys, etc. and Influitive support capabilities include Chat Support, Email Support, Phone Support, etc. also Influitive analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We have been able to leverage our advocate relationships to quickly generate new content, capture priceless feedback, and help spread the good word about important updates from our business running a hub is SO...." Peer review by Lindsay Faria, Sr. Partner Marketing Manager, Intronis

Influitive, OSI Affiliate Software, Submittable, Sociabble, MarketBeam, etc., all belong to a category of solutions that help Advocacy Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Influitive

Top Industries

Computer Software
Information Technology and Services
Marketing and Advertising

Popular in

Mid Market
Enterprise
Large Enterprise

Influitive is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Mid Market, Enterprise, and Large Enterprise.

Influitive Customer wins, Customer success stories, Case studies

How can Influitive optimize your Engagement Management Workflow?

Influitive Engagement Management capabilities allow companies to engage customers through gamification, challenges, and leaderboards. The platform offers various methods for building rapport with customers and mobilizing advocates for increased engagement. Limitations include the need for daily follow-up to provide advocates with timely feedback.

"...AdvocateHub is currently being run by our community engagement team, although the entire organization can get access to it...." Peer review by Karl Bautista, Social Media and Digital Content Producer, WORKetc

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How does Influitive address your Advocacy Management Challenges?

Influitive Advocacy Management provides a platform for managing customer advocacy programs, engaging customers, and tracking program performance. It streamlines and scales customer advocacy efforts, enabling the creation of a vibrant and engaged customer community. While Influitive is primarily designed for customer advocacy, some functionality for employee advocacy is missing.

"...As we start to fall into a routine in this new normal, the need for customer engagement and advocacy continues to grow...." Best of B2B Marketing Zone for June 29, 2020

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How does Influitive address your Referral Management Challenges?

What solutions does Influitive provide for Content Management?

Influitive Content Management enables users to engage customers as advocates, facilitating content creation, reviews, and referrals. The platform empowers companies to identify, nurture, and manage advocate relationships, thereby driving content marketing efforts and revenue. The platform lacks a reliable mechanism to guarantee completion of assigned tasks by advocates.

"...I think it will be appropriate for any business wishing to give its clientele an environment for learning, for broad sharing of content, for collecting user-generated content, for surveying, for setting up locations to meet their clients, for getting something out of events, etc...." Peer review by Tyson R, Marketing Staff, Marketing and Advertising

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How efficiently Does Influitive manage your Social Media Management?

Influitive facilitates community building by inviting customers, partners, and employees to participate in challenges, including social media posts, product reviews, and referrals. This platform empowers organizations to track and reward advocate engagement, ultimately expanding content reach and driving social media engagement. While Influitive offers a range of features for social media management, its moderation and editing capabilities lag behind those of dedicated forum solutions.

"...The ability to orchestrate social shares & announcements is amazing - plus I am able to get valuable feedback & insights on products...." Peer review by Emilia J, Social Media Manager, Internet

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11 buyers and buying teams have used Cuspera to assess how well Influitive solved their Advocacy Marketing needs. Cuspera uses 5689 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Advocacy Marketing needs.

Built - Construction

Built used Influitive to automate and improve their referral program. Before Influitive, Built managed referrals manually and struggled to scale. They switched to Influitive for its easy Salesforce i...ntegration and out-of-the-box features. The implementation was smooth and allowed Built to run gamified referral campaigns. As a result, Built achieved a 363% ROI from their automated referral program.

Adobe - Computer Software

Adobe used Influitive to relaunch its Community Experts Program. The challenge was to move from a transactional support forum to a more engaged, flexible community. Influitive helped Adobe streamline... management, track member activity, and expand engagement beyond forums. In three months, Adobe saw a 29% increase in engaged advocates and 10,877 acts of advocacy. Integrations with Khoros and a new rewards system boosted participation and made tracking easier.

Cisco - Information Technology And Services

Cisco used Influitive to build the Cisco Cert Insiders community for network engineers. The program supports IT professionals after earning their CCNA certification and encourages further learning. C...isco overhauled its certification curriculum, making it easier for members to advance. The community helps members stay engaged and grow their careers. Influitive's platform supports continuous participation and customer advocacy.

Cvent - Events Services

Cvent used Influitive to refresh its advocate community, Cvent Celebrity. They improved the platform's look, added new rewards, and changed the onboarding process. These updates focused on quality en...gagement and targeted challenges. As a result, engagement increased by 11% in 2022. Cvent also won the People’s Choice: Most Passionate Community at the 2022 BAMMIE Awards.

Devolutions - Computer Software

Devolutions used Influitive to build a strong community of customer advocates. Before Influitive, advocates shared feedback through email and social media, but there was no central platform. Influiti...ve gave Devolutions a dedicated space to engage and reward advocates. The team used features like campaigns and challenges to collect reviews, customer stories, and feedback. This made managing the community easier and saved time. The new platform also helped modernize the user experience for both advocates and employees.

Emburse - Financial Services

Influitive Managed Services helped Emburse grow and engage its customer community, the Emburse Collective. Emburse needed more resources to manage campaigns, moderate discussions, and analyze surveys.... Influitive provided a high-level managed services package, making onboarding easy and fast. The team launched an evergreen re-engagement campaign, bringing over 110 inactive members back. Emburse now runs more cohesive campaigns and connects live events to digital engagement.

Influitive Product Demo

Frequently Asked Questions(FAQ)

for Influitive

What is Influitive?

Influitive is an engagement and advocacy software used by the Product, Support, Marketing and Customer teams across organization to engage with the brands in the relevant space from anywhere. It is used to generate product feedback from detractors and give promoters opportunities to advocate.

Some of the primary features of this platform include Feedback Management, Campaign Management, Lead Management, Customer Advocacy, Referral Tracking & Management, Rewards Program, Gamification, Community Management, Reporting & Analytics and Social Engagement.

The engagement platform uses fun & interactive challenges to help the organizations connect with peers and customers alike. The online community is built by sending out the invite to the customers, partners and employees where they post reviews and complete challenges. Based on the activities, they earn points, badges, and move up the levels to redeem perks and privileges.

What is Influitive used for?

Influitive is a Advocacy Marketing Software mainly used by its customers to Improve ROI and Improve Brand Engagement by Engagement Management, Advocacy Management and Referral Management .