Groove: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Groove
Brand: Groove
Rating: 4.63 (5061 reviews)

4.63 5

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(5061)

Sales engagement software that drives efficiency at every stage of the sales process

AI Powered

App Partner

Groove Overview

Groove is the highest-rated sales engagement platform for Salesforce, ensuring consistently great sales execution. A demo can be requested today.

Use Cases

Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Groove.

Other use cases:

Lead Engagement
Meeting Management
Helpdesk Management
Collaboration
Knowledge Management
Training & Onboarding
Account Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Groove.

Other priorities:

Enhance Customer Relationships
Improve ROI
Improve Internal Communications
Improve Visibility
Launch New Products
Grow Market Share
Scale Best Practices
Improve Efficiency
Establish Thought Leadership

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Groove Use-Cases and Business Priorities: Customer Satisfaction Data

Groove works with different mediums / channels such as E-Mail. and Phone Calls.

Groove's features include Templates, Personalization, Recording, etc. and Groove support capabilities include Email Support, AI Powered, Phone Support, etc. also Groove analytics capabilities include Analytics, and Custom Reports.

Reviews

"I have been using Groove for over a year now AND LOVE IT! The 2,500 users I support love it too." - Benjamin W

Groove, GMass, Ebsta Revenue Intelligence, Autoklose, Mailshake, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Groove

Top Industries

Computer Software
Marketing and Advertising
Information Services

Popular in

Mid Market
Small Business
Enterprise

Groove is popular in Computer Software, Marketing And Advertising, and Information Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Groove Use Cases

How does Groove facilitate Engagement Management?

Groove Engagement Management provides a centralized platform for managing customer interactions. It enables users to create and manage multi-step campaigns, schedule follow-up emails, track email engagement, and gain insights into customer behavior. Groove currently lacks the ability to filter out responded contacts for focused engagement with primary prospects.

"...It allows for us to see when prospects interact with our emails and then we can follow up accordingly...." Peer review by Employee in Sales

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How efficiently Does Groove manage your Communication Management?

Groove provides email tracking, templating, and scheduling capabilities, enabling users to monitor email engagement, streamline outreach, and automate communication. Groove also offers a predictive dialer and event calendar. However, Groove is less suitable for organizations with existing email tracking and templating capabilities.

"...Email Tracking, SFDC integrations (Emails, Calls, Meetings), and Flows or sequences for prospecting...." Peer review by Cliff R, Senior Manager Sales Operations, Computer Software

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What makes Groove ideal for Workflow Management?

Groove simplifies workflow management by integrating with email and Salesforce, allowing users to consolidate tasks and track engagement. It provides intuitive tools for setting up workflows, managing campaigns, and analyzing performance. Groove's customization options for customer success workflows are limited.

"...We've tried a couple of workflow efficiency tools like this, and I definitely prefer Groove above the rest. ...." Peer review by Oliver B., Account Executive, Computer Software

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What solutions does Groove provide for Lead Engagement?

What makes Groove ideal for Meeting Management?

Groove offers a robust meeting management system. It allows users to schedule meetings efficiently by integrating with various calendars and providing a "Schedule a meeting with me" feature. Groove also enables logging conversations in SalesForce and provides follow-up reminders. A limitation of the tool is the lack of support for scheduling meetings with more than two participants.

"...Automate Meeting Scheduling...." Sales Engagement Solutions for Education

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47+ more Business Use Cases

15 buyers and buying teams have used Cuspera to assess how well Groove solved their Sales Engagement needs. Cuspera uses 5061 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Benjamin W VP - Retail Group BBVA	I have been using Groove for over a year now AND LOVE IT! The 2,500 users I support love it too. Testimonial By Benjamin W
Robert Israch CMO Tipalti	Groove enables all of our revenue teams to use consistent messaging that is driven from the top down by Marketing. It is an invaluable tool for aligning workflows throughout the customer lifecycle. Testimonial By Robert Israch
Josh Garman Senior Systems Administrator Zego	It was taking 5 to 6 hours a month of my time to try and resolve our Salesforce sync issues with Outreach. Testimonial By Josh Garman

CUSTOMERS	TESTIMONIALS
Benjamin W VP - Retail Group BBVA	I have been using Groove for over a year now AND LOVE IT! The 2,500 users I support love it too. Testimonial By Benjamin W
Robert Israch CMO Tipalti	Groove enables all of our revenue teams to use consistent messaging that is driven from the top down by Marketing. It is an invaluable tool for aligning workflows throughout the customer lifecycle. Testimonial By Robert Israch
Josh Garman Senior Systems Administrator Zego	It was taking 5 to 6 hours a month of my time to try and resolve our Salesforce sync issues with Outreach. Testimonial By Josh Garman

Case Studies

CASE STUDY Singular Genomics

Clari helped Singular Genomics save hours each day by replacing manual spreadsheets for sales forecasting. Sales reps now update opportunities 10 times faster using Clari instead of Salesforce and sp...readsheets. The platform puts all sales data in one place, making it easy to manage long sales cycles and complex deals. Teams no longer need to run multiple reports or rely on sales operations for custom data pulls. Clari improved efficiency and let sales reps focus more on revenue-generating activities.

Computer Software

CASE STUDY Unity

Clari helped Unity improve sales forecasting and pipeline management. Before Clari, Unity used Salesforce and spreadsheets, which made forecasting hard and slow. With Clari, Unity saw a 29.9% increas...e in win rates and a 30.2% drop in slipped deals. The average sales price went up by 209%. The operations team saved four hours per week, and Unity needed one less headcount. Clari gave Unity better visibility into deals and helped stop revenue leak.

Marketing and Advertising

CASE STUDY Skai

Clari helped Skai transform its revenue operations. Skai needed real-time, meaningful data but found other tools required too much setup. Clari made it easy to get accurate forecasts and see all reve...nue data in one place. The whole revenue team uses Clari for business reviews and global forecast meetings. Clari became the single source of truth, making everything transparent and helping the team quickly spot and fix gaps.

Internet

CASE STUDY Webflow

Clari helped Webflow improve win rates by 19% and reduce revenue leak. Before Clari, Webflow used manual spreadsheets for forecasting, which was slow and hard to scale. Clari automated data capture a...nd improved collaboration between sales and customer success. The team gained better visibility into pipeline health and deal slippage. Leadership now uses Clari for more accurate forecasting and data hygiene.

Education

CASE STUDY Udacity

Clari helped Udacity cut deal cycle time by 15%. Udacity also reduced churn by 10% after using Clari. The platform automated forecasting and made it more accurate. Teams saved time and found the user... interface easy to use. Clari became a daily tool for sales and customer success teams. Forecast accuracy and speed to commerce improved quickly.

Manufacturing

CASE STUDY Fortune 100 Global Manufacturer

Clari helped a Fortune 100 global manufacturer fix revenue process inefficiencies and high costs. The company replaced legacy CRM tools with Clari, saving 96% in time and reducing headcount by 67%. R...eporting that once took six analysts now needs just two in 30 minutes. Renewal rates jumped from 65% to over 85%. Clari's AI unified data, improved forecasting, and enabled faster, more accurate decisions across global teams.

Frequently Asked Questions(FAQ)

for Groove

What is Groove?

Groove is a sales engagement software that drives efficiency at every stage of the sales process. The software is designed for the sales team of any business to do more productive sales.

Groove allows you to communicate with your accounts through automation tools, track results and make data- driven decisions for better productivity, more opportunities and greater revenue.

It features Email & Calendar Integration, Salesforce integration, Dialer, Custom Data collection, sales analytics, Account based sales and sales productivity tools. It also features Campaign Automation which provides insight into engagement analytics, collaboration and 100% lead coverage.

What is Groove used for?

Groove is a Sales Engagement Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Communication Management and Workflow Management .