MaestroQA Overview

MaestroQA addresses the challenge of maintaining high-quality customer service in call centers. It offers a solution for boosting Customer Satisfaction (CSAT) and improving agent retention through comprehensive quality assurance (QA) tools. By providing insights into the reasons behind performance metrics, MaestroQA enables support teams to understand and improve their service delivery. This software is adaptable across various industries, including eCommerce, financial services, and healthcare, offering tailored QA solutions to meet specific sector needs. With seamless integrations, MaestroQA ensures efficient workflows, making it easier for call centers to build a culture of quality and accountability.

Use Cases

Customers recommend Coaching, Measuring Customer Satisfaction, Sales Review & Feedback, as the business use cases that they have been most satisfied with while using MaestroQA.

Other use cases:

  • Helpdesk Management
  • Workflow Management
  • Knowledge Management
  • Measuring Net Promoter Score
  • Lead Management
  • Training & Onboarding
  • Engaging And Following Up
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using MaestroQA.

Other priorities:

  • Improve Brand Engagement
  • Improve ROI
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MaestroQA Use-Cases and Business Priorities: Customer Satisfaction Data

MaestroQA's features include Ticketing, Dashboard, and Personalization. and MaestroQA support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also MaestroQA analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Workflow automations...." Peer review

MaestroQA, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

MaestroQA enhances customer support quality with in-depth insights. The feature-rich platform is tailored for an elevated customer experience.

Popular Business Setting

for MaestroQA

Top Industries

  • Computer Software
  • Retail

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

MaestroQA is popular in Computer Software, and Retail, and is widely used by Mid Market, Large Enterprise, and Enterprise.

MaestroQA Customer wins, Customer success stories, Case studies

What Are the key features of MaestroQA for Coaching?

How does MaestroQA address your Measuring Customer Satisfaction Challenges?

What Are the key features of MaestroQA for Sales Review & Feedback?

29 buyers and buying teams have used Cuspera to assess how well MaestroQA solved their Contact Center Software needs. Cuspera uses 198 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Greenhouse - Human Resources

MaestroQA helped Greenhouse boost customer satisfaction scores by 10%. The company faced challenges supporting non-technical HR users over text channels, leading to lower CSAT. Greenhouse improved ag...ent training and launched a scalable QA program with MaestroQA. This led to more effective coaching, a 30% decrease in agent ramp time, and a 120% increase in monthly coaching sessions. The result was higher agent confidence, better customer experience, and measurable CSAT gains.

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Mercari - Internet

MaestroQA helped Mercari transform their quality assurance from a punitive process to a coaching function. Mercari changed their QA rubric to focus on exceptional customer experience, not just policy... adherence. They lowered the passing score from 96% to 80% to encourage agents to go above and beyond. This led to a 30% decrease in agent ramp time and a 120% increase in monthly coaching sessions. Mercari now uses quality assurance to drive customer loyalty and stand out in the crowded e-commerce marketplace.

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Sendle - Transportation/Trucking/Railroad

MaestroQA helped Sendle cut agent ramp time by 30% and boost monthly coaching sessions by 120%. Sendle used MaestroQA to replace manual coaching documents with automated templates. This made coaching... more consistent and reduced admin work. Team leaders now track agent progress and feedback in one place. Sendle's coaching, QA, and CSAT data are now centralized, making it easier to improve customer satisfaction.

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Betterment - Financial Services

MaestroQA helped Betterment close gaps in chatbot performance visibility. Betterment used the platform to analyze and improve their chatbot operations. The solution provided integrations, data wareho...use, API ingest, and AI-powered reporting. Betterment gained better insights into chatbot quality and performance. This led to improved chatbot outcomes and customer experience.

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ClassPass - Health, Wellness And Fitness

MaestroQA helped ClassPass improve support ticket tagging accuracy by 30%. The team used QA data to automate cancellation chats, saving 6,250 days of chat time each year. During COVID-19, ClassPass m...aintained 83% customer retention, up from an expected 61%. Their COVID-19 outreach achieved a 96% CSAT rate. MaestroQA enabled more reliable data, better agent coaching, and higher customer satisfaction.

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TaskRabbit - Internet

MaestroQA helped TaskRabbit cut agent ramp time by 30%. The platform enabled real-time monitoring and data-driven coaching. TaskRabbit saw a 120% increase in monthly coaching sessions. Safety protoco...l consistency improved across the global Tasker network. User satisfaction scores rose as incident response times dropped. MaestroQA transformed TaskRabbit's risk management from reactive to proactive.

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What does MaestroQA do?

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Peers used MaestroQA for coaching and measuring customer satisfaction

MaestroQA Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.40/5 ★

Read Reviews (20)
Analytics

3.80/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.40/5 ★

Read Reviews (20)
Analytics

3.80/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for MaestroQA

Top Failure Risks for MaestroQA

MaestroQA, Inc. Profile

Company Name

MaestroQA, Inc.

Company Website

https://www.maestroqa.com/

HQ Location

41 E 11th St, New York, US

Employees

01-10

Social

Linkedin Twitter

Financials

SEED