Squelch Overview
This is a summary of the comprehensive capabilities and benefits of Squelch based on over 406 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Squelch, belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Squelch is right for your needs? Our Cuspera AI engine can evaluate how Squelch fits your specific business needs, industry, and context. Get your personalized assessment report today.
Squelch supports business activities such as:
- Helpdesk Management
- Engagement Management
- Measuring Customer Satisfaction
- Forecasting
- Customer Case Management
Squelch can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Improve ROI, Enter New Markets Internationally Or Locally, Acquire Customers, etc. It can help manage these activities if you use Support Groups for these needs. As a solution, Squelch's capabilities include Ticketing.
Squelch Computer Software Vertical is its biggest customer base.
Reviews
"...So that s saying, if the customer can t help themselves or doesn t want to help themselves, we must provide amazing help through assisted support...." Influential Women in CX: Microsoft s Aileen Allkins on AI, Customer Centricity, and CX in the Next Decade
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Squelch solved their Customer Success Platform needs. Cuspera uses 406 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Squelch.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Measuring Customer Satisfaction , as the business use cases that they have been most satisfied while using Squelch.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Support Groups |
2.90/5 ★ |
"...So that s saying, if the customer can t help themselves or doesn t want to help themselves, we must provide amazing help through assisted support...." Influential Women in CX: Microsoft s Aileen Allkins on AI, Customer Centricity, and CX in the Next Decade |
| Engagement Management |
4.77/5 ★ |
"...This actionable information is delivered to customer-facing agents at the precise moment of customer interaction, allowing them to quickly and effectively address questions and resolve tickets. ..." Squelch Showcases Effective Data Stewardship with Successful SOC 2 Certification |
| engaging and following up |
4.48/5 ★ |
"...We believe these agents are the heroes of a company, engaging in key customer interactions where speed, knowledge, and empathy go a long way to defining the customer relationship...." Squelch Secures $12 Million in Funding to Extend Reach of Flagship Customer Experience Optimization Solution Converting Siloed Data Into Actionable Insights |
| Measuring Customer Satisfaction |
4.53/5 ★ |
"...Firstly, customer satisfaction and sentiment are higher on the cases where we ve taken the time to have that conversation...." Influential Women in CX: Microsoft s Aileen Allkins on AI, Customer Centricity, and CX in the Next Decade |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Support Groups |
2.90/5 ★ |
"...So that s saying, if the customer can t help themselves or doesn t want to help themselves, we must provide amazing help through assisted support...." Influential Women in CX: Microsoft s Aileen Allkins on AI, Customer Centricity, and CX in the Next Decade |
|
| Engagement Management |
4.77/5 ★ |
"...This actionable information is delivered to customer-facing agents at the precise moment of customer interaction, allowing them to quickly and effectively address questions and resolve tickets. ..." Squelch Showcases Effective Data Stewardship with Successful SOC 2 Certification |
|
| engaging and following up |
4.77/5 ★ |
| Measuring Customer Satisfaction |
4.53/5 ★ |
"...Firstly, customer satisfaction and sentiment are higher on the cases where we ve taken the time to have that conversation...." Influential Women in CX: Microsoft s Aileen Allkins on AI, Customer Centricity, and CX in the Next Decade |
|
15+ more Business Use Cases
Our AI advisor, Wyz, harnessed 406 insights from peers and experts to help you assess how these Squelch use cases fit your Customer Success Platform needs.
Popular Business Setting
for Squelch
Top Industries
- Computer Software
Popular in
- Mid Market
Peers used Squelch to Enhance customer relationships and Increase sales & revenue
Peer and Expert Opinion on Features
for Squelch
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (10) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (10) |
IT and Other Capabilities
for Squelch
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (32) |
| Data Export | Read Reviews (6) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (32) |
| Data Export | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (104) |
| Chat Support | Read Reviews (14) |
| Phone Support | Read Reviews (14) |
| Email Support | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (104) |
| Chat Support | Read Reviews (14) |
| Phone Support | Read Reviews (14) |
| Email Support | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for Squelch
Overall Risk Meter
Top Failure Risks for Squelch
Vendor Profile Details
Company Name
Squelch
Company Website
https://www.squelch.io/HQ Location
Redwood City, CA US
Employees
11-50
Social
Financials
SERIES A
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