Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Squelch solved their Customer Success Platform needs. Cuspera uses 406 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Squelch.

Other priorities:

  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Acquire Customers
  • Scale Best Practices
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Engagement Management , Measuring Customer Satisfaction , as the business use cases that they have been most satisfied while using Squelch.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Support Groups

2.90/5

Read Reviews (16)

"...So that s saying, if the customer can t help themselves or doesn t want to help themselves, we must provide amazing help through assisted support...." Influential Women in CX: Microsoft s Aileen Allkins on AI, Customer Centricity, and CX in the Next Decade
Engagement Management

4.77/5

Read Reviews (14)

"...Squelch instantly serves up current, relevant intelligence to customer-facing agents at the precise moment of customer interaction...." Squelch Secures $12 Million in Funding to Extend Reach of Flagship Customer Experience Optimization Solution Converting Siloed Data Into Actionable Insights
engaging and following up

4.48/5

Read Reviews (5)

"...We believe these agents are the heroes of a company, engaging in key customer interactions where speed, knowledge, and empathy go a long way to defining the customer relationship...."
Measuring Customer Satisfaction

4.53/5

Read Reviews (8)

"...Squelch has empowered thousands of customer support and success agents maximizing productivity, personalizing every interaction, and enhancing both customer and agent satisfaction, Bhat said...." Squelch raises $12 million to unify customer service software with AI
PEER EXPERIENCES
Helpdesk Management with Support Groups

2.90/5

Read Reviews (16)

"...So that s saying, if the customer can t help themselves or doesn t want to help themselves, we must provide amazing help through assisted support...." Influential Women in CX: Microsoft s Aileen Allkins on AI, Customer Centricity, and CX in the Next Decade
Engagement Management

4.77/5

Read Reviews (14)

"...Squelch instantly serves up current, relevant intelligence to customer-facing agents at the precise moment of customer interaction...." Squelch Secures $12 Million in Funding to Extend Reach of Flagship Customer Experience Optimization Solution Converting Siloed Data Into Actionable Insights
engaging and following up

4.77/5

Read Reviews (5)

Measuring Customer Satisfaction

4.53/5

Read Reviews (8)

"...Squelch has empowered thousands of customer support and success agents maximizing productivity, personalizing every interaction, and enhancing both customer and agent satisfaction, Bhat said...." Squelch raises $12 million to unify customer service software with AI

15+ more Business Use Cases

Our AI advisor, Wyz, harnessed 406 insights from peers and experts to help you assess how these Squelch use cases fit your Customer Success Platform needs.

Based on peer insights

Cuspera recommends Squelch for

Use Cases Helpdesk Management , Engagement Management , Measuring Customer Satisfaction
Medium Support Groups
Features Ticketing
Business Priorities Enhance Customer Relationships, Increase Sales & Revenue, Improve ROI
Industries Computer Software

Popular Business Setting

for Squelch

Top Industries

  • Computer Software

Popular in

  • Mid Market

Peers used Squelch to Enhance customer relationships and Increase sales & revenue

Peer and Expert Opinion on Features

for Squelch

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

2.14/5

Read Reviews (10)
FEATURES RATINGS AND REVIEWS
Ticketing

2.14/5

Read Reviews (10)

IT and Other Capabilities

for Squelch

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.17/5

Read Reviews (32)
Data Export

3.93/5

Read Reviews (6)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.17/5

Read Reviews (32)
Data Export

3.93/5

Read Reviews (6)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5

Read Reviews (104)
Chat Support

3.79/5

Read Reviews (14)
Phone Support

3.79/5

Read Reviews (14)
Email Support

3.75/5

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5

Read Reviews (104)
Chat Support

3.79/5

Read Reviews (14)
Phone Support

3.79/5

Read Reviews (14)
Email Support

3.75/5

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.62/5

Read Reviews (10)
Analytics

4.41/5

Read Reviews (25)
Custom Reports

4.15/5

Read Reviews (35)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.62/5

Read Reviews (10)
Analytics

4.41/5

Read Reviews (25)
Custom Reports

4.15/5

Read Reviews (35)

Software Failure Risk Guidance

?

for Squelch

Overall Risk Meter

Low Medium High

Top Failure Risks for Squelch

Vendor Profile Details

Company Name

Squelch

Company Website

https://www.squelch.io/

HQ Location

Redwood City, CA US

Employees

11-50

Social

Financials

Series A