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Product Business Settings
InMoment is popular in Computer Software, Information Technology And Services, and Internet industries and is widely used by Small Business, Mid Market, and Enterprise.
Integrations
InMoment Product Overview
InMoment's integrated CX solution leverages award-winning AI to transform customer feedback into actionable insights, driving impactful ROI. By capturing and connecting diverse customer experience signals, businesses can identify the richest insights and unlock the smartest actions. This approach not only enhances understanding of customer needs but also accelerates ROI, reportedly achieving results in half the time compared to traditional methods. As a leader in the Gartner Magic Quadrant, InMoment empowers organizations to refine their customer experience strategies, ensuring they remain competitive in a rapidly evolving market.
How satisfied the customers are with InMoment use-cases
Reviews
"In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [...NPS], ease of working with Thomson Reuters, and emotional valence." - Benjamin Easaw
"Success with VoC comes from a corporate culture that encourages each customer channel to feel true ownership of their customer experiences and uses VoC to problem solve in a way that makes a genuine impact to the business's bottom line." - Shalvina Govind
InMoment Customer Insights, Testimonials and Case Studies
What Are the key features of InMoment for Collecting Feedback?
How does InMoment facilitate Engaging Conversational Surveys?
What solutions does InMoment provide for Helpdesk Management?
What solutions does InMoment provide for Contact List Management?
What is InMoment?
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.
InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.
Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.
(Inmoment acquires Wootric)
What is InMoment used for?
What are the top features of InMoment?
Who uses InMoment?
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Where is InMoment located?
58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
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In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and em...otional valence. |
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Success with VoC comes from a corporate culture that encourages each customer channel to feel true ownership of their customer experiences and uses VoC to problem solve in a way that makes a genuine impact to the business's bottom line. Testimonial By Shalvina Govind |
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Jemena is delighted to be partnering with inMoment to enhance our voice of the customer program. One of Jemena's core values is to consider customers in everything we do, and the capabilities of the InMoment solution will empower us to fully understand what matters to our customers and how to serve... them best. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Benjamin Easaw Senior Director, Customer Experience Research Thomson Reuters |
In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and em...otional valence. |
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Shalvina Govind Voice of Customer Specialist Synergy |
Success with VoC comes from a corporate culture that encourages each customer channel to feel true ownership of their customer experiences and uses VoC to problem solve in a way that makes a genuine impact to the business's bottom line. Testimonial By Shalvina Govind |
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Kate Hawke Marketing Manager Jemena |
Jemena is delighted to be partnering with inMoment to enhance our voice of the customer program. One of Jemena's core values is to consider customers in everything we do, and the capabilities of the InMoment solution will empower us to fully understand what matters to our customers and how to serve... them best. |
Your Experience Framework in 5 Simple Steps - InMoment
Peers used InMoment for Collecting feedback and Engaging conversational surveys
InMoment Competitors
InMoment Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
InMoment Integrations
InMoment integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for InMoment
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?for InMoment
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Top Failure Risks for InMoment
InMoment, Inc Profile
HQ Location
Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Employees
251-500
Social
Financials
PRIVATE
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