InMoment Overview
This is a summary of the comprehensive capabilities and benefits of InMoment based on over 2755 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
InMoment, Thematic, GetFeedback, NICE Satmetrix, SurveySparrow Enterprise, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if InMoment is right for your needs? Our Cuspera AI engine can evaluate how InMoment fits your specific business needs, industry, and context. Get your personalized assessment report today.
InMoment supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Helpdesk Management
- Social Media Management
- Contact List Management
InMoment can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Scale Best Practices, Improve Brand Engagement, Establish Thought Leadership, etc. It can help manage these activities if you use Phone Calls and Social Media for these needs. As a solution, InMoment's capabilities include Embedded Survey Forms, Dashboard, Personalization, etc.
InMoment was founded in 2002. Computer Software Vertical is its biggest customer base.
Reviews
"The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. " - Chris Neeson
Cuspera Reviews
58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using InMoment.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using InMoment.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Collecting Feedback |
4.75/5 ★ |
"...Our Wootric page has automatic calculations of our overall NPS, and how our customers are scoring us, in a really appealing format...." Peer review by Tori R, Clinical Experience Manager |
measuring net promoter score |
4.72/5 ★ |
"...We've integrated with Slack, Intercom and Segment, so we can monitor our NPS in all of our customer journey...." Peer review by Ricardo C, Co-Founder |
Measuring CSAT |
4.80/5 ★ |
"...MODERN CUSTOMER LISTENING Wootric uses customizable Net Promoter Score (NPS), CSAT and Customer Effort Score (CES) microsurveys in any channel to deliver real-time customer sentiment metrics and qualitative feedback across customer journey touchpoints...." Peer review |
Engaging Conversational Surveys |
4.79/5 ★ |
"...So whether we are dealing with a customer that spends $10,000 a year with us or $2 million, we treat each customer interaction as if it is the most valuable call we are going to take that day...." Peer review by Martin Gabaya, Operations Manager, Customer Support, Karl Storz Endoskope |
engaging and following up |
4.78/5 ★ |
"...We ve been successful at building a healthy and engaged social following...." Peer review by Lisa Riley, Public Relations Manager, Orange Leaf Frozen Yogurt |
Helpdesk Management with Phone Calls |
4.29/5 ★ |
"...the investment and support will help us achieve our disruptive ambition. ..." MarTech Interview with Andrew Joiner, CEO at InMoment |
PEER EXPERIENCES | |
---|---|
Collecting Feedback |
4.75/5 ★ |
"...Our Wootric page has automatic calculations of our overall NPS, and how our customers are scoring us, in a really appealing format...." Peer review by Tori R, Clinical Experience Manager |
|
measuring net promoter score |
4.75/5 ★ |
Measuring CSAT |
4.75/5 ★ |
Engaging Conversational Surveys |
4.79/5 ★ |
"...So whether we are dealing with a customer that spends $10,000 a year with us or $2 million, we treat each customer interaction as if it is the most valuable call we are going to take that day...." Peer review by Martin Gabaya, Operations Manager, Customer Support, Karl Storz Endoskope |
|
engaging and following up |
4.79/5 ★ |
Helpdesk Management with Phone Calls |
4.29/5 ★ |
"...the investment and support will help us achieve our disruptive ambition. ..." MarTech Interview with Andrew Joiner, CEO at InMoment |
42+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2755 insights from peers and experts to help you assess how these InMoment use cases fit your Customer Feedback Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. Testimonial By Chris Neeson |
|
In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and em...otional valence. |
|
In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ing...redients in the future of any successful bank. |
CUSTOMERS | TESTIMONIALS |
---|---|
Chris Neeson Customer Experience Ohio Mutual |
The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. Testimonial By Chris Neeson |
Benjamin Easaw Senior Director, Customer Experience Research Thomson Reuters |
In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and em...otional valence. |
David Duffy CEO Virgin Money UK |
In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ing...redients in the future of any successful bank. |
Frequently Asked Questions(FAQ)
for InMoment
What is InMoment?
What is InMoment used for?
What are the top features of InMoment?
Who uses InMoment?
What are InMoment alternatives?
Where is InMoment located?
Popular Business Setting
for InMoment
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
InMoment Alternatives
Peer and Expert Opinion on Features
for InMoment
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Embedded survey forms | Read Reviews (328) |
Dashboard | Read Reviews (85) |
Personalization | Read Reviews (48) |
Alerts: popups & Notifications | Read Reviews (20) |
Micro customer segmenting | Read Reviews (11) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Embedded survey forms | Read Reviews (328) |
Dashboard | Read Reviews (85) |
Personalization | Read Reviews (48) |
Alerts: popups & Notifications | Read Reviews (20) |
Micro customer segmenting | Read Reviews (11) |
IT and Other Capabilities
for InMoment
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (187) |
Data Export | Read Reviews (111) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (187) |
Data Export | Read Reviews (111) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (20) |
24/7 Support | Read Reviews (253) |
Phone Support | Read Reviews (12) |
Chat Support | Read Reviews (21) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (20) |
24/7 Support | Read Reviews (253) |
Phone Support | Read Reviews (12) |
Chat Support | Read Reviews (21) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (15) |
Analytics | Read Reviews (238) |
Custom Reports | Read Reviews (297) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (15) |
Analytics | Read Reviews (238) |
Custom Reports | Read Reviews (297) |
Software Failure Risk Guidance
?for InMoment
Overall Risk Meter
Top Failure Risks for InMoment
Vendor Profile Details
HQ Location
Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Employees
251-500
Social
Financials
PRIVATE