InMoment Overview
InMoment's integrated CX solution leverages award-winning AI to transform customer feedback into actionable insights, driving impactful ROI. By capturing and connecting diverse customer experience signals, businesses can identify the richest insights and unlock the smartest actions. This approach not only enhances understanding of customer needs but also accelerates ROI, reportedly achieving results in half the time compared to traditional methods. As a leader in the Gartner Magic Quadrant, InMoment empowers organizations to refine their customer experience strategies, ensuring they remain competitive in a rapidly evolving market.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using InMoment.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using InMoment.
InMoment Use-Cases and Business Priorities: Customer Satisfaction Data
InMoment works with different mediums / channels such as Phone Calls. and Social Media.
InMoment's features include Embedded Survey Forms, Dashboard, Personalization, etc. and InMoment support capabilities include Email Support, 24/7 Support, Phone Support, etc. also InMoment analytics capabilities include Analytics, and Custom Reports.
Reviews
"TTI has seen several early CX wins surface in the last six months alone. The business has expanded the closed-loop team, and has seen CX engagement across the business." - Abby Singh
Peer review evidence (same sources as the product rating summary)
"...Since we start counting the NPS, this actions has helped us to improve more, and our NPS keeps going up...." Peer review by Vinicius A., Designer, Computer Software
"...We ve been successful at building a healthy and engaged social following...." Peer review by Lisa Riley, Public Relations Manager, Orange Leaf Frozen Yogurt
"...These Sky role handle or test in the call center, then they are encouraged to models, who are active on site as team leads and are trained try them (e.g. a different farewell formula, different type of extensively in the new working method, are important communication, offering recalls, etc.) and to observe how the multipliers and contacts for onsite roll-outs...." Case Study Sky
InMoment, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
Popular Business Setting
for InMoment
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
InMoment is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
InMoment Customer wins, Customer success stories, Case studies
What benefits does InMoment offer for Collecting Feedback?
How does InMoment facilitate Engaging Conversational Surveys?
How does InMoment facilitate Helpdesk Management?
How efficiently Does InMoment manage your Contact List Management?
58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
TTI has seen several early CX wins surface in the last six months alone. The business has expanded the closed-loop team, and has seen CX engagement across the business. Testimonial By Abby Singh |
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Chasing survey scores and lagging indicators is not our idea of a modern approach to improving experiences. Instead, we partner with InMoment to identify key moments that matter in our customers' journey's and drive change in those areas. This approach gives our executives better metrics to run the... business and elevates our results. |
|
Before [InMoment], we were often overloaded with survey data that ultimately told us little about what our customers were experiencing on our website. Today, we're armed with insightful, qualitative data backed by meaningful performance metrics to help us prioritize maintenance and improvements. Testimonial By Michelle Cullinan |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Abby Singh VOC Lead TTI Inc |
TTI has seen several early CX wins surface in the last six months alone. The business has expanded the closed-loop team, and has seen CX engagement across the business. Testimonial By Abby Singh |
|
Tyler Saxey Director Customer Experience Foot Locker |
Chasing survey scores and lagging indicators is not our idea of a modern approach to improving experiences. Instead, we partner with InMoment to identify key moments that matter in our customers' journey's and drive change in those areas. This approach gives our executives better metrics to run the... business and elevates our results. |
|
Michelle Cullinan Digital Marketing Strategist Juniper Networks |
Before [InMoment], we were often overloaded with survey data that ultimately told us little about what our customers were experiencing on our website. Today, we're armed with insightful, qualitative data backed by meaningful performance metrics to help us prioritize maintenance and improvements. Testimonial By Michelle Cullinan |
Your Experience Framework in 5 Simple Steps - InMoment
Frequently Asked Questions (FAQ)
What buyers ask before choosing InMoment
What is InMoment?
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.
InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.
Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.
(Inmoment acquires Wootric)
What is InMoment used for?
What are the top features of InMoment?
Who uses InMoment?
What are InMoment alternatives?
Where is InMoment located?
Peers used InMoment for Collecting feedback and Engaging conversational surveys
InMoment Competitors
InMoment Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
InMoment Integrations
InMoment integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for InMoment
Software Failure Risk Guidance
?for InMoment
Overall Risk Meter
Top Failure Risks for InMoment
InMoment, Inc News
US software company InMoment acquires local consulting firm brandXP
InMoment, a US customer intelligence software company, has acquired brandXP, a customer experience digital consulting firm, to expand its presence in the Asia Pacific region. This acquisition will lead to the establishment of offices in Melbourne and New Zealand, enhancing InMoment's investment in Australia.
Press Ganey Forsta acquires InMoment to drive AI innovation in customer ...
Press Ganey Forsta has acquired InMoment to enhance AI innovation in customer experience and expand expertise across industries such as retail and hospitality. The merger will strengthen omni-channel listening capabilities and create a combined entity recognized as a leader in the Gartner Magic Quadrant for Voice of the Customer Platforms.
InMoment Releases 2025 Reputation Industry Benchmark Report: Automotive Leads, Hospitality Struggles, and Visual Content Emerges as Key Growth Driver InMoment
InMoment released its 2025 Reputation Industry Benchmark Report, analyzing 31 million reviews across 226,500+ locations. The report highlights the importance of managing online reputation, with top brands maintaining high ratings and leveraging visual content for visibility. InMoment's reputation management clients see significant improvements in online visibility and customer engagement, demonstrating the ROI of proactive reputation strategies.
Inmoment launches AI Auto Responding in APAC to transform reputation ...
InMoment has launched AI Auto Responding in the APAC region, enhancing its Reputation Management platform. This feature uses generative AI to create personalized responses to customer reviews, reducing workload and maintaining brand consistency. It offers customizable response rules, multilingual capabilities, and in-app response flexibility, setting it apart from competitors by fully automating responses while adhering to brand guidelines.
InMoment, Inc Profile
HQ Location
Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Employees
251-500
Social
Financials
PRIVATE
What benefits does InMoment offer for Social Media Management?