About Wootric

Wootric is a customer experience management that drives retention, engagement, and advocacy. It gathers feedback throughout the customer journey, analyze at scale, and take action to drive growth and protect revenue. It helps to increase sales and revenue, improve efficiency and enhance customer relationships.

Wootric uses machine learning to analyze the feedback in one place, regardless of source. It offers a flexible, rigorous alternative to resource-intensive market research solutions that collect feedback at the moments that matter, drive improvement across your organization and work with a partner focused on success.

Some of its features include power the CX vision with a full-cycle approach, survey a sample of the customers every day with the trusted settings, real-time analytics, unlock insights from customer comments in the feedback command center and more.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Wootric solves your Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Wootric.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Employee Experience
  • Manage Risk
  • Improve Product Experience
  • Improve Stakeholder Relations
  • Improve Navigation
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Training & Onboarding , as the business use cases that they have been most satisfied while using Wootric.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Promotions

4.67/5

Read Reviews (871)

"...We've integrated with Slack, Intercom and Segment, so we can monitor our NPS in all of our customer journey...." Peer review by Ricardo C, Co-Founder
measuring net promoter score

4.66/5

Read Reviews (500)

Measuring CSAT

4.76/5

Read Reviews (163)

Engaging Conversational Surveys

4.74/5

Read Reviews (103)

"...Analyse how many detractors, passives and promoters you have and send follow-up ASAP...." Peer review by Ruben L, Marketing Manager, Marketing and Advertising
engaging and following up

4.70/5

Read Reviews (84)

engaging with scheduling & cadence

4.14/5

Read Reviews (2)

Training & Onboarding

4.81/5

Read Reviews (36)

"...For MindTouch, three of the most impactful interactions are self-service help documentation, support cases, and onboarding...." Case Study MindTouch
PEER EXPERIENCES
Collecting Feedback with Promotions

4.67/5

Read Reviews (871)

"...We've integrated with Slack, Intercom and Segment, so we can monitor our NPS in all of our customer journey...." Peer review by Ricardo C, Co-Founder
measuring net promoter score

4.67/5

Read Reviews (500)

Measuring CSAT

4.67/5

Read Reviews (163)

Engaging Conversational Surveys

4.74/5

Read Reviews (103)

"...Analyse how many detractors, passives and promoters you have and send follow-up ASAP...." Peer review by Ruben L, Marketing Manager, Marketing and Advertising
engaging and following up

4.74/5

Read Reviews (84)

engaging with scheduling & cadence

4.74/5

Read Reviews (2)

Training & Onboarding

4.81/5

Read Reviews (36)

"...For MindTouch, three of the most impactful interactions are self-service help documentation, support cases, and onboarding...." Case Study MindTouch

41+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3893 insights from peers and experts to help you assess how these Wootric use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Sterling Anderson

Customer Insights

Hootsuite

40% response rate is achievable! Since using Wootric we’ve been able to 3x our Net Promoter Score. Testimonial By Sterling Anderson

Ziga Borsic

Customer Experience

Resultados Digitais

Wootric gets our data into Gainsight, our system of record, and we’ve increased customer loyalty. NPS is up +16 points! Testimonial By Ziga Borsic
CUSTOMERS TESTIMONIALS

Sterling Anderson

Customer Insights

Hootsuite

40% response rate is achievable! Since using Wootric we’ve been able to 3x our Net Promoter Score. Testimonial By Sterling Anderson

Ziga Borsic

Customer Experience

Resultados Digitais

Wootric gets our data into Gainsight, our system of record, and we’ve increased customer loyalty. NPS is up +16 points! Testimonial By Ziga Borsic

Case Studies

COMPANY CASE STUDIES
Case Study Hootsuite

How Hootsuite tripled its Net Promoter Score with in-app survey feedback

Read More
Case Study 15Five

How 15Five uses in-app NPS to build an army of brand promoters

Read More
Case Study Close.io

How Close.io Uses Net Promoter Score to Improve Stakeholder Loyalty

Read More

Popular Business Setting

for Wootric

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Wootric to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Wootric

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.36/5

Read Reviews (624)
Dashboard

4.44/5

Read Reviews (123)
Recording

4.38/5

Read Reviews (39)
Personalization

4.54/5

Read Reviews (31)
Micro customer segmenting

4.79/5

Read Reviews (27)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.36/5

Read Reviews (624)
Dashboard

4.44/5

Read Reviews (123)
Recording

4.38/5

Read Reviews (39)
Personalization

4.54/5

Read Reviews (31)
Micro customer segmenting

4.79/5

Read Reviews (27)

IT and Other Capabilities

for Wootric

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.23/5

Read Reviews (202)
Data Export

4.13/5

Read Reviews (186)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.23/5

Read Reviews (202)
Data Export

4.13/5

Read Reviews (186)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.85/5

Read Reviews (34)
Chat Support

4.80/5

Read Reviews (31)
Phone Support

4.77/5

Read Reviews (30)
24/7 Support

4.65/5

Read Reviews (278)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.85/5

Read Reviews (34)
Chat Support

4.80/5

Read Reviews (31)
Phone Support

4.77/5

Read Reviews (30)
24/7 Support

4.65/5

Read Reviews (278)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.28/5

Read Reviews (48)
Analytics

4.57/5

Read Reviews (325)
Custom Reports

4.19/5

Read Reviews (355)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.28/5

Read Reviews (48)
Analytics

4.57/5

Read Reviews (325)
Custom Reports

4.19/5

Read Reviews (355)

Failure Risk Guidance Security Report

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for Wootric

Overall Risk Meter

Low Medium High

Top Failure Risks for Wootric

Vendor Profile Details

Company Name

Wootric

Company Website

https://www.wootric.com/

Year Founded

2013

HQ Location

San Francisco, California

Employees

11-50

Social

Financials

Private