InMoment Overview

InMoment's integrated CX solution leverages award-winning AI to transform customer feedback into actionable insights, driving impactful ROI. By capturing and connecting diverse customer experience signals, businesses can identify the richest insights and unlock the smartest actions. This approach not only enhances understanding of customer needs but also accelerates ROI, reportedly achieving results in half the time compared to traditional methods. As a leader in the Gartner Magic Quadrant, InMoment empowers organizations to refine their customer experience strategies, ensuring they remain competitive in a rapidly evolving market.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using InMoment.

Other use cases:

  • Social Media Management
  • Contact List Management
  • Competitive Intelligence
  • Customer Experience Management
  • Loyalty Management
  • Lifetime Value Management
  • Training & Onboarding
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using InMoment.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Product Experience
  • Improve Efficiency
  • Improve Employee Experience
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve ROI
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InMoment Use-Cases and Business Priorities: Customer Satisfaction Data

InMoment works with different mediums / channels such as Phone Calls. and Social Media.

InMoment's features include Embedded Survey Forms, Dashboard, Personalization, etc. and InMoment support capabilities include Email Support, 24/7 Support, Phone Support, etc. also InMoment analytics capabilities include Analytics, and Custom Reports.

Reviews

"In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [...NPS], ease of working with Thomson Reuters, and emotional valence." - Benjamin Easaw

InMoment, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

Popular Business Setting

for InMoment

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

InMoment is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on InMoment Use Cases

How can InMoment enhance your Collecting Feedback process?

How does InMoment address your Engaging Conversational Surveys Challenges?

How does InMoment facilitate Helpdesk Management?

Why is InMoment the best choice for Social Media Management?

What makes InMoment ideal for Contact List Management?

42+ more Business Use Cases

58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
InMoment testimonial

Benjamin Easaw

Senior Director, Customer Experience Research

Thomson Reuters
In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and em...otional valence.

Testimonial By Benjamin Easaw
InMoment testimonial

Roe Baluyut

Manager of Customer Experience

nib New Zealand
nib New Zealand recognises that its CX program is constantly changing and evolving, but the program has already had significant impact. Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction. Testimonial By Roe Baluyut
InMoment testimonial

Annica Kreider

VP of Brand Development

Mellow Mushroom
InMoment is part of the conversation at every level of our organization, from brand development to marketing to operations to restaurant valuation You can't put a price tag on that sort of business-steering intelligence. Testimonial By Annica Kreider
CUSTOMERS TESTIMONIALS
InMoment testimonial

Benjamin Easaw

Senior Director, Customer Experience Research

Thomson Reuters
In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and em...otional valence.

Testimonial By Benjamin Easaw
InMoment testimonial

Roe Baluyut

Manager of Customer Experience

nib New Zealand
nib New Zealand recognises that its CX program is constantly changing and evolving, but the program has already had significant impact. Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction. Testimonial By Roe Baluyut
InMoment testimonial

Annica Kreider

VP of Brand Development

Mellow Mushroom
InMoment is part of the conversation at every level of our organization, from brand development to marketing to operations to restaurant valuation You can't put a price tag on that sort of business-steering intelligence. Testimonial By Annica Kreider

Case Studies

Restaurants

CASE STUDY Jack in the Box

Jack in the Box used InMoment's advanced AI and digital listening tools to improve customer experience across all channels. They wanted to gather feedback from in-store, website, and mobile app users... quickly and accurately. InMoment helped them automate feedback collection and spot trends for faster business decisions. The solution enabled instant omnichannel feedback and quick analysis across stores and regions. As a result, Jack in the Box saw a +1.8% systemwide sales growth.

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Automotive

CASE STUDY Large Fortune 500 auto manufacturer

InMoment helped a large Fortune 500 auto manufacturer improve customer experience and increase revenue. The company used InMoment to analyze service and sales survey data. They linked customer record...s using mobile numbers for over 95% accuracy. Perfect ServiceKPI scores led to a $30.1M revenue increase and a 97% boost in customer retention. Improved FRFT rates resulted in a $23.6M revenue increase.

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Retail

CASE STUDY Global Retailer

InMoment helped a global retailer find out why customers left their website before buying. The team used text analytics to review over 166,000 website abandonment surveys in three months. They found ...$2.5 million in lost revenue due to website performance issues. The analysis showed that technical problems on key pages frustrated nearly 10% of customers. InMoment gave the retailer clear steps to improve the website and recover lost sales.

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Telecommunications

CASE STUDY Large Telecom

InMoment helped a large telecom company find $6 million in at-risk revenue from digital product issues. The telecom faced high customer churn after price increases and needed to stop revenue loss. In...Moment used a Strategic Insights Review, new surveys, and social review data to find the main problem was with one streaming product. They identified 3,000 customers likely to switch providers. The telecom now has a plan to prevent churn and increase future revenue.

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Automotive

CASE STUDY Leading Mobility Company

InMoment helped a leading mobility company improve its reputation management. The company unified its survey and review programs using InMoment’s Integrated CX approach. This led to a 195% increase i...n Google reviews in 30 days. Customer acquisition rose by 8%. The company saw a potential $5.8 million increase in annual revenue. The solution was easy to implement and improved brand visibility quickly.

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Information Technology and Services

CASE STUDY Juniper Networks

Juniper Networks used InMoment’s platform to improve its digital feedback process. The company reduced survey length by 70% and made surveys mobile-friendly. This led to a 10x increase in survey resp...onses. Juniper Networks resolved customer issues 62% faster. The new system helped Juniper get better insights and improve customer satisfaction.

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Video

Your Experience Framework in 5 Simple Steps - InMoment

Video Thumbnail

Frequently Asked Questions(FAQ)

for InMoment

What is InMoment?

InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.

InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.

Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.

(Inmoment acquires Wootric)

What is InMoment used for?

InMoment is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of InMoment?

Embedded survey forms, Dashboard and Personalization are some of the top features of InMoment.

Who uses InMoment?

InMoment is used by Computer Software, Information Technology And Services and Internet among other industries.

What are InMoment alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for InMoment.

Where is InMoment located?

InMoment is headquartered at Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095.
lightning

Peers used InMoment for Collecting feedback and Engaging conversational surveys

InMoment Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (15)
Analytics

4.74/5 ★

Read Reviews (238)
Custom Reports

4.31/5 ★

Read Reviews (297)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (15)
Analytics

4.74/5 ★

Read Reviews (238)
Custom Reports

4.31/5 ★

Read Reviews (297)

Software Failure Risk Guidance

?

for InMoment

Overall Risk Meter

Low Medium High

Top Failure Risks for InMoment

InMoment, Inc News

M&A

Latham Watkins Advises Press Ganey Forsta in Acquisition of InMoment

Press Ganey Forsta has announced the acquisition of InMoment, a customer experience technology company known for its AI and natural language processing capabilities. This deal brings together two leaders in experience measurement and analytics, expanding their combined offerings in customer and employee experience solutions.

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Awards

InMoment Named a Leader in the 2025 Gartner® Magic Quadrant for Voice of the Customer Platforms

InMoment has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms. This distinction highlights InMoments strength in customer experience management solutions and its impact on enterprise feedback and analytics.

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Awards

InMoment Named to Constellation ShortList for Conversational Intelligence for Customer Service

InMoment has been named to the Constellation ShortList for Conversational Intelligence for Customer Service.

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Product

InMoment Unveils Cutting-Edge AI-Powered Competitor Intelligence for Reputation Management

InMoment introduces new AI-powered competitor intelligence tools for reputation management.

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InMoment, Inc Profile

Company Name

InMoment, Inc

Company Website

//inmoment.com

Year Founded

2002

HQ Location

Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE