InMoment Overview

This is a summary of the comprehensive capabilities and benefits of InMoment based on over 2755 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

InMoment, Thematic, GetFeedback, NICE Satmetrix, SurveySparrow Enterprise, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if InMoment is right for your needs? Our Cuspera AI engine can evaluate how InMoment fits your specific business needs, industry, and context. Get your personalized assessment report today.

InMoment supports business activities such as:

  • Collecting Feedback
  • Engaging Conversational Surveys
  • Helpdesk Management
  • Social Media Management
  • Contact List Management

InMoment can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Scale Best Practices, Improve Brand Engagement, Establish Thought Leadership, etc. It can help manage these activities if you use Phone Calls and Social Media for these needs. As a solution, InMoment's capabilities include Embedded Survey Forms, Dashboard, Personalization, etc.

InMoment was founded in 2002. Computer Software Vertical is its biggest customer base.

Reviews

"The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. " - Chris Neeson

Cuspera Reviews

58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using InMoment.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Product Experience
  • Improve Efficiency
  • Improve Employee Experience
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using InMoment.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.75/5 ★

Read Reviews (464)

"...Our Wootric page has automatic calculations of our overall NPS, and how our customers are scoring us, in a really appealing format...."
measuring net promoter score

4.72/5 ★

Read Reviews (285)

"...We've integrated with Slack, Intercom and Segment, so we can monitor our NPS in all of our customer journey...."
Measuring CSAT

4.80/5 ★

Read Reviews (48)

"...MODERN CUSTOMER LISTENING Wootric uses customizable Net Promoter Score (NPS), CSAT and Customer Effort Score (CES) microsurveys in any channel to deliver real-time customer sentiment metrics and qualitative feedback across customer journey touchpoints...."
Engaging Conversational Surveys

4.79/5 ★

Read Reviews (77)

"...So whether we are dealing with a customer that spends $10,000 a year with us or $2 million, we treat each customer interaction as if it is the most valuable call we are going to take that day...."
engaging and following up

4.78/5 ★

Read Reviews (67)

"...We ve been successful at building a healthy and engaged social following...."
Helpdesk Management with Phone Calls

4.29/5 ★

Read Reviews (24)

"...the investment and support will help us achieve our disruptive ambition. ..." MarTech Interview with Andrew Joiner, CEO at InMoment
PEER EXPERIENCES
Collecting Feedback

4.75/5 ★

Read Reviews (464)

"...Our Wootric page has automatic calculations of our overall NPS, and how our customers are scoring us, in a really appealing format...." Peer review by Tori R, Clinical Experience Manager
measuring net promoter score

4.75/5 ★

Read Reviews (285)

Measuring CSAT

4.75/5 ★

Read Reviews (48)

Engaging Conversational Surveys

4.79/5 ★

Read Reviews (77)

"...So whether we are dealing with a customer that spends $10,000 a year with us or $2 million, we treat each customer interaction as if it is the most valuable call we are going to take that day...." Peer review by Martin Gabaya, Operations Manager, Customer Support, Karl Storz Endoskope
engaging and following up

4.79/5 ★

Read Reviews (67)

Helpdesk Management with Phone Calls

4.29/5 ★

Read Reviews (24)

"...the investment and support will help us achieve our disruptive ambition. ..." MarTech Interview with Andrew Joiner, CEO at InMoment

42+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2755 insights from peers and experts to help you assess how these InMoment use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Chris Neeson

Customer Experience

Ohio Mutual

The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. Testimonial By Chris Neeson

Benjamin Easaw

Senior Director, Customer Experience Research

Thomson Reuters

In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and em...otional valence.

Testimonial By Benjamin Easaw

David Duffy

CEO

Virgin Money UK

In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ing...redients in the future of any successful bank.

Testimonial By David Duffy
CUSTOMERS TESTIMONIALS

Chris Neeson

Customer Experience

Ohio Mutual

The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. Testimonial By Chris Neeson

Benjamin Easaw

Senior Director, Customer Experience Research

Thomson Reuters

In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and em...otional valence.

Testimonial By Benjamin Easaw

David Duffy

CEO

Virgin Money UK

In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ing...redients in the future of any successful bank.

Testimonial By David Duffy

Case Studies

COMPANY CASE STUDIES
Case Study Ohio Mutual

Ohio Mutual Insurance Group Implements Experience Program to Differentiate Their Business

Read More
Case Study Element Fleet Management

Listening At Multiple Touchpoints Leads To Operational Improvements And A 38 Percent Increase In Nps For Element Fleet Management

Read More
Case Study Chevron Federal Credit Union

How Chevron Federal Credit Union Reinvigorated an 80-year Commitment to Member Service

Read More

Frequently Asked Questions(FAQ)

for InMoment

What is InMoment?

InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.

What is InMoment used for?

InMoment is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of InMoment?

Embedded survey forms, Dashboard and Personalization are some of the top features of InMoment.

Who uses InMoment?

InMoment is used by Computer Software, Information Technology And Services and Internet among other industries.

What are InMoment alternatives?

Thematic, GetFeedback, NICE Satmetrix and SurveySparrow Enterprise are popular alternatives for InMoment.

Where is InMoment located?

InMoment is headquartered at Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095.

Popular Business Setting

for InMoment

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used InMoment to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for InMoment

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.28/5 ★

Read Reviews (328)
Dashboard

4.45/5 ★

Read Reviews (85)
Personalization

4.21/5 ★

Read Reviews (48)
Alerts: popups & Notifications

3.67/5 ★

Read Reviews (20)
Micro customer segmenting

4.79/5 ★

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.28/5 ★

Read Reviews (328)
Dashboard

4.45/5 ★

Read Reviews (85)
Personalization

4.21/5 ★

Read Reviews (48)
Alerts: popups & Notifications

3.67/5 ★

Read Reviews (20)
Micro customer segmenting

4.79/5 ★

Read Reviews (11)

IT and Other Capabilities

for InMoment

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.49/5 ★

Read Reviews (187)
Data Export

3.98/5 ★

Read Reviews (111)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.49/5 ★

Read Reviews (187)
Data Export

3.98/5 ★

Read Reviews (111)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.85/5 ★

Read Reviews (20)
24/7 Support

4.71/5 ★

Read Reviews (253)
Phone Support

4.71/5 ★

Read Reviews (12)
Chat Support

4.64/5 ★

Read Reviews (21)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.85/5 ★

Read Reviews (20)
24/7 Support

4.71/5 ★

Read Reviews (253)
Phone Support

4.71/5 ★

Read Reviews (12)
Chat Support

4.64/5 ★

Read Reviews (21)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (15)
Analytics

4.74/5 ★

Read Reviews (238)
Custom Reports

4.31/5 ★

Read Reviews (297)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (15)
Analytics

4.74/5 ★

Read Reviews (238)
Custom Reports

4.31/5 ★

Read Reviews (297)

Software Failure Risk Guidance

?

for InMoment

Overall Risk Meter

Low Medium High

Top Failure Risks for InMoment

Vendor Profile Details

Company Name

Inmoment

Company Website

https://inmoment.com/

Year Founded

2002

HQ Location

Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095

Employees

251-500

Social

Financials

PRIVATE