InMoment Overview
InMoment's integrated CX solution leverages award-winning AI to transform customer feedback into actionable insights, driving impactful ROI. By capturing and connecting diverse customer experience signals, businesses can identify the richest insights and unlock the smartest actions. This approach not only enhances understanding of customer needs but also accelerates ROI, reportedly achieving results in half the time compared to traditional methods. As a leader in the Gartner Magic Quadrant, InMoment empowers organizations to refine their customer experience strategies, ensuring they remain competitive in a rapidly evolving market.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using InMoment.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using InMoment.
InMoment Use-Cases and Business Priorities: Customer Satisfaction Data
InMoment works with different mediums / channels such as Phone Calls. and Social Media.
InMoment's features include Embedded Survey Forms, Dashboard, Personalization, etc. and InMoment support capabilities include Email Support, 24/7 Support, Phone Support, etc. also InMoment analytics capabilities include Analytics, and Custom Reports.
Reviews
"Jemena is delighted to be partnering with inMoment to enhance our voice of the customer program. One of Jemena's core values is to consider customers in everything we do, and the capabilities of the InMoment solution will empower us to fully underst...and what matters to our customers and how to serve them best." - Kate Hawke
InMoment, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
Popular Business Setting
for InMoment
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
InMoment is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
InMoment Customer wins, Customer success stories, Case studies
How does InMoment address your Collecting Feedback Challenges?
How can InMoment enhance your Engaging Conversational Surveys process?
What benefits does InMoment offer for Helpdesk Management?
How can InMoment enhance your Contact List Management process?
58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jemena is delighted to be partnering with inMoment to enhance our voice of the customer program. One of Jemena's core values is to consider customers in everything we do, and the capabilities of the InMoment solution will empower us to fully understand what matters to our customers and how to serve... them best. |
|
In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and em...otional valence. |
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Thanks to [InMoment's] expertise and experience management platform, we have created a foundation to translate feedback data into actionable measurements that can improve our efficiency and effectiveness where it matters most to our customers. This leads to a new way of working for Sky CS. Testimonial By Tina Bruder |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kate Hawke Marketing Manager Jemena |
Jemena is delighted to be partnering with inMoment to enhance our voice of the customer program. One of Jemena's core values is to consider customers in everything we do, and the capabilities of the InMoment solution will empower us to fully understand what matters to our customers and how to serve... them best. |
|
Benjamin Easaw Senior Director, Customer Experience Research Thomson Reuters |
In parallel with our reorganization, we set about developing a new strategy for measuring the customer experience. We decided that our new approach to surveys should mirror our customer-centric structure, and measure three KPIs: net promoter score [NPS], ease of working with Thomson Reuters, and em...otional valence. |
|
Tina Bruder Manager Customer Insight SKY Germany |
Thanks to [InMoment's] expertise and experience management platform, we have created a foundation to translate feedback data into actionable measurements that can improve our efficiency and effectiveness where it matters most to our customers. This leads to a new way of working for Sky CS. Testimonial By Tina Bruder |
Foot Locker - Retail
Read more →a Fortune 100 healthcare insurer - Insurance
Read more →Betty’s Burgers - Restaurants
Read more →Specsavers - Retail
Read more →Yo-Chi - Restaurants
Read more →major quick-service restaurant chain - Restaurants
Read more →Your Experience Framework in 5 Simple Steps - InMoment
Frequently Asked Questions(FAQ)
for InMoment
What is InMoment?
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.
InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.
Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.
(Inmoment acquires Wootric)
What is InMoment used for?
What are the top features of InMoment?
Who uses InMoment?
What are InMoment alternatives?
Where is InMoment located?
Peers used InMoment for Collecting feedback and Engaging conversational surveys
InMoment Competitors
InMoment Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
InMoment Integrations
InMoment integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for InMoment
Software Failure Risk Guidance
?for InMoment
Overall Risk Meter
Top Failure Risks for InMoment
InMoment, Inc News
InMoment Releases 2025 Reputation Industry Benchmark Report: Automotive Leads, Hospitality Struggles, and Visual Content Emerges as Key Growth Driver InMoment
InMoment released its 2025 Reputation Industry Benchmark Report, analyzing 31 million reviews across 226,500+ locations. The report highlights the importance of managing online reputation, with top brands maintaining high ratings and leveraging visual content for visibility. InMoment's reputation management clients see significant improvements in online visibility and customer engagement, demonstrating the ROI of proactive reputation strategies.
Inmoment launches AI Auto Responding in APAC to transform reputation ...
InMoment has launched AI Auto Responding in the APAC region, enhancing its Reputation Management platform. This feature uses generative AI to create personalized responses to customer reviews, reducing workload and maintaining brand consistency. It offers customizable response rules, multilingual capabilities, and in-app response flexibility, setting it apart from competitors by fully automating responses while adhering to brand guidelines.
Call Center Coaching: Empowering Agents with Data and Feedback
InMoment's AI-powered conversational intelligence tool enhances call center coaching by analyzing 100% of customer interactions. This data-driven approach helps identify coaching opportunities, improve agent performance, and boost customer satisfaction. The tool supports personalized feedback, tracks performance trends, and aligns agent development with customer needs, aiming for higher CSAT and better FCR.
Ipsos strengthens its expertise in Germany with the acquisition of InMoment's Healthcare division
Ipsos has acquired InMoment's Healthcare division in Germany to enhance its expertise in the healthcare sector and expand its service offerings. This acquisition will strengthen Ipsos' presence in Germany and provide additional value to its clients in the pharmaceutical and MedTech industries.
InMoment, Inc Profile
HQ Location
Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Employees
251-500
Social
Financials
PRIVATE
How does InMoment facilitate Social Media Management?