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Compare Totango vs ChurnZero

Comparison Summary

This comparison report of Totango vs. ChurnZero is based on a specific set of business needs and context. The comparison uses 9538 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Totango and ChurnZero

Totango, ChurnZero, Gainsight Platform, Freshdesk Customer Success, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Totango covers Engagement Management, Training & Onboarding, Workflow Management, Playbook Creation, etc.

ChurnZero focuses on Engagement Management, Training & Onboarding, Customer Feedback Management with Promotions, Communication Management with E-Mail, etc.

"The biggest thing that impressed me the most is how much the Totango team engaged and partnered with us and how much that engagement and partnership drove speed to value. " - Jeff Hurst

"FreeWill works with nonprofits to help them raise the money they need to support their good work. Our partners are facing unique challenges - many, for example, have been forced to cancel large-scale fundraising events and galas, while universities ...are unable to house students on campus for the foreseeable future. ChurnZero has allowed us to identify heavily impacted nonprofit partners, so we can better monitor and manage them. We believe that our partners will remember who was there for them during this time. " - Anthony Sottile

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Totango

Focus area

Totango is better than ChurnZero for

Software Failure Risk

  • medium

logo ChurnZero

Focus area

ChurnZero is better than Totango for

Software Failure Risk

  • medium

About

Customer Success & Customer Retention Software with an all-in-one Customer OS.

Customer Success Software For Growing SaaS ...

Age

2010

Financials

SERIES D

SERIES B

Business Need

Total Processes
(we found evidences for)

88

70

Total Goals
(we found evidences for)

14

14

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


training & onboarding


workflow management



sales document management

contract management


communication management

sending & publishing communications

tracking & monitoring communications


lifetime value management


customer feedback management

measuring customer satisfaction

measuring net promoter score



contact list management


rating and review management


helpdesk management



campaign management

campaign analytics

campaign monitoring



competitive intelligence


social media management

social media analytics

monitoring social media

engaging on social media


products & pricelist management


identify target customers

customise loyalty program




account management


relationship management


touchpoint management


generation of new leads



segmentation and targeting



subscription management


lead qualification

lead qualification: technographic


opportunity management


renewal management


advocacy management




knowledge management

creating knowledge base



follower management


conversion management


revenue cycle management



content management



customer case management




sales review & feedback


referral management


sales incentive management





sales call management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Increase customer life time value

  • Improve internal communications

  • Improve ROI

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve visibility

  • Establish thought leadership

  • Improve stakeholder relations

  • Build brand awareness

  • Manage risk

  • See 11 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve efficiency

  • Increase customer life time value

  • Improve consistency

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Manage risk

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • promotions

  • mobile

  • mobile app

  • offline

  • user generated content

  • blogs

  • video

  • website

  • on premises

  • chat

  • Slack

  • games

  • social media

  • LinkedIn

  • events

  • trade shows

  • text SMS

  • See 16 more
  • e-mail

  • phone calls

  • promotions

  • mobile

  • mobile app

  • offline

  • user generated content

  • blogs

  • video

  • website

  • on premises

  • chat

  • Slack

  • games

  • social media

  • LinkedIn

  • events

  • trade shows

  • text SMS

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting