Customer stories

Product Business Settings

Freshdesk Customer Success is popular in Computer Software, Marketing And Advertising, and Education industries and is widely used by Mid Market, Small Business, and Enterprise.

Integrations

Marketing Automation
E-Commerce Platform
Sales Enablement
Email Marketing

Freshdesk Customer Success Product Overview

Freshdesk Customer Success helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships. It automates tasks, identifies risks, and provides visibility into customer insights and behaviors.

How satisfied the customers are with Freshdesk Customer Success use-cases

Reviews

"In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers." - Joran Hofman
"Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities." - AdStage

Freshdesk Customer Success Customer Insights, Testimonials and Case Studies

What Are the key features of Freshdesk Customer Success for Workflow Management?

What benefits does Freshdesk Customer Success offer for Engagement Management?

How does Freshdesk Customer Success facilitate Lead Analytics?

What solutions does Freshdesk Customer Success provide for Onboarding?

What solutions does Freshdesk Customer Success provide for Lifetime Value Management?

What is Freshdesk Customer Success?

Freshdesk Customer Success Software helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships.

It helps to gain more visibility into the customers, identifies risks and opportunities, standardizes workflows, automates tasks, and establishes best practices for the customer success team. It also helps to uncover valuable customer insights like churn, expansion, product adoption, and customer health.

Some of its key features include automatically capture user behavior and sync customer information, Know when customers are thriving or struggling, ensures success to the customers by helping them achieve their goals with the product or service and provide clear visibility into product adoption, customer engagement, and the customer success processes.

What is Freshdesk Customer Success used for?

Freshdesk Customer Success is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Workflow Management, Engagement Management and Lead Analytics .

What are the top features of Freshdesk Customer Success?

Alerts: popups & Notifications, Dashboard and Predictive analytics are some of the top features of Freshdesk Customer Success.

Who uses Freshdesk Customer Success?

Freshdesk Customer Success is used by Computer Software, Marketing And Advertising and Education among other industries.

What are Freshdesk Customer Success alternatives?

ChurnZero, Sinch, TalkToTheManager and Front are popular alternatives for Freshdesk Customer Success.

Where is Freshdesk Customer Success located?

Freshdesk Customer Success is headquartered at 2950 S. Delaware Street, Suite 201, San Mateo CA 94403.

11 buyers and buying teams have used Cuspera to assess how well Freshdesk Customer Success solved their Customer Success Platform needs. Cuspera uses 962 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

CUSTOMERS TESTIMONIALS
Freshdesk Customer Success testimonial

Joran Hofman

Customer Success Lead

Leadfeeder
In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers. Testimonial By Joran Hofman
Freshdesk Customer Success testimonial

AdStage
Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities. Testimonial By AdStage
Freshdesk Customer Success testimonial

Appcues
We needed a tool to help us organize, track, and support our customers in a proactive manner. Testimonial By Appcues
CUSTOMERS TESTIMONIALS
Freshdesk Customer Success testimonial

Joran Hofman

Customer Success Lead

Leadfeeder
In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers. Testimonial By Joran Hofman
Freshdesk Customer Success testimonial

AdStage
Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities. Testimonial By AdStage
Freshdesk Customer Success testimonial

Appcues
We needed a tool to help us organize, track, and support our customers in a proactive manner. Testimonial By Appcues
 

Revenues up 18%, losses down 91% - whatever Freshworks is doing, just keep doing it

Freshworks reported an 18% increase in Q2 revenues and a 91% reduction in net losses, driven by investments in AI, Employee Experience, and Customer Experience. The Freddy Copilot AI was included in ...over 55% of large new deals, with 5,000 customers now using AI products, generating over $20 million in ARR. Notable customer wins include KAYAK, Honda Motor Europe, Nexstar Media Group, and Michaels Stores, each benefiting from Freshworks' solutions.

Read on →

University of Pennsylvania - Education - Very Large

Freshservice helped the University of Pennsylvania upgrade a 15-year-old ticketing system. The finance division launched BEN Helps, a self-service portal for financial support. In six months, agents ...processed 30,000 tickets across 30+ departments. Workflow automation and smart query assignment improved efficiency. The new hub made it easier for admins, students, and faculty to get financial help fast.

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DPD BeLux - Transportation/Trucking/Railroad - Very Large

Freshservice helped DPD BeLux boost productivity by 10%, raise employee satisfaction by 51%, and speed up resolution time by 73%. DPD BeLux replaced fragmented workflows and an underused ticketing sy...stem with a unified ITSM platform. The new solution improved incident management, self-service, asset tracking, and analytics. Integrations with Docusign and Jira streamlined operations. Employees now collaborate better and resolve issues faster, leading to higher satisfaction.

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D'Youville University - Education - Medium

Freshservice helped D'Youville University move from a slow, on-premise ITSM to a fast, cloud-based system. The university improved SLA compliance to 91% and cut average response and resolution times ...to under 24 hours. Asset management accuracy jumped to 95%. Automations and analytics made IT support easier and faster. The IT team now spends more time on big projects and less on manual work.

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Aramex - Transportation/Trucking/Railroad - Very Large

Freshservice helped Aramex cut ticket resolution time by 35% and boost agent productivity by 50%. The company saved $56,000 after switching from a rigid in-house IT service desk. Freshservice's simpl...e interface and automation features made IT support faster and easier. Aramex now uses a multi-channel service desk and plans to expand Freshservice to more teams.

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Lalamove - Transportation/Trucking/Railroad - Large

Freshsales and Freshdesk helped Lalamove boost sales conversions by 24%. The company saw a 58% increase in customer engagement. Lalamove replaced manual CRM processes with Freshworks solutions. Unifi...ed customer records and integration with Microsoft Teams improved efficiency. The sales and support teams now work faster and connect better with customers. Freshworks made account management and customer support smoother.

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Freshworks Customer Service

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Peers used Freshdesk Customer Success for workflow management and engagement management

Freshdesk Customer Success Competitors

Freshdesk Customer Success Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.94/5 ★

Read Reviews (32)
Analytics

4.81/5 ★

Read Reviews (88)
Custom Reports

4.10/5 ★

Read Reviews (123)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.94/5 ★

Read Reviews (32)
Analytics

4.81/5 ★

Read Reviews (88)
Custom Reports

4.10/5 ★

Read Reviews (123)

Freshdesk Customer Success Integrations

Freshdesk Customer Success integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.74/5 ★

Read Reviews (62)
Data Export

3.32/5 ★

Read Reviews (43)

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Sharpspring

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

BigCommerce

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Freshdesk Customer Success

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshdesk Customer Success

Freshworks Inc News

Financial
 

Freshworks to Announce Fourth Quarter and Full Year 2025 Financial Results on February 10, 2026 - Yahoo Finance

Freshworks Inc. will announce its financial results for Q4 and full year 2025 on February 10, 2026. A live webcast will follow the announcement to discuss the results and business highlights.

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Executive
 

Freshworks Appoints Kady Srinivasan as Chief Marketing Officer - GlobeNewswire

Freshworks has appointed Kady Srinivasan as Chief Marketing Officer. With over 15 years of experience in marketing transformations at SaaS companies, Srinivasan will lead Freshworks' global marketing strategy. She aims to enhance the brand and drive growth by focusing on AI-assisted solutions. Srinivasan previously held leadership roles at You.com and Lightspeed Commerce.

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M&A
 

Freshworks to Deepen its IT Service and Operations - GlobeNewswire

Freshworks Inc. has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management software provider. This acquisition will integrate FireHydrant's IT Operations Management with Freshservice's IT Service Management, creating a unified AI-native ServiceOps solution. The deal aims to enhance IT service reliability and efficiency by simplifying operations and preventing disruptions. The acquisition is expected to close in Freshworks' first fiscal quarter of 2026.

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M&A
 

Freshworks (NASDAQ: FRSH) to acquire FireHydrant, unifying AI-native ServiceOps - Stock Titan

Freshworks has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management platform. This acquisition aims to integrate FireHydrant's IT Operations Management with Freshservice's IT Service Management, creating an AI-native ServiceOps solution. The unified platform is designed to enhance incident response and IT resilience. The acquisition is expected to close in Freshworks' first fiscal quarter of 2026.

Read more →

Freshworks Inc Profile

Company Name

Freshworks Inc

Company Website

https://www.freshworks.com/

Year Founded

2010

HQ Location

2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Employees

1001-5000

Social

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Financials

SERIES H