Freshdesk Customer Success Overview
Freshdesk Customer Success Software helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships.
It helps to gain more visibility into the customers, identifies risks and opportunities, standardizes workflows, automates tasks, and establishes best practices for the customer success team. It also helps to uncover valuable customer insights like churn, expansion, product adoption, and customer health.
Some of its key features include automatically capture user behavior and sync customer information, Know when customers are thriving or struggling, ensures success to the customers by helping them achieve their goals with the product or service and provide clear visibility into product adoption, customer engagement, and the customer success processes.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Freshdesk Customer Success solved their Customer Success Platform needs. Cuspera uses 962 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Freshdesk Customer Success.
Use Cases
Peers recommend Workflow Management , Engagement Management , Lead Analytics , as the business use cases that they have been most satisfied while using Freshdesk Customer Success.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Workflow Management |
4.77/5 ★ |
"...I really enjoy Natero's workflows, they make progressing through onboarding fun...." Peer review by User |
| Engagement Management |
4.98/5 ★ |
"...They needed easy access to customer engagement metrics, interactions, and important lifecycle events...." Case Study AdStage |
| engaging and following up |
4.96/5 ★ |
"...In all, Natero enables our Customer Success team to proactively engage with customers and create deeper, more value-driven relationships...." Peer review by Chris M, Sr. Director Global Customer Success |
| Lead Analytics |
4.94/5 ★ |
"...Natero offers the premier customer success solution that combines predictive analytics, customer intelligence and workflow management...." Freshworks Acquires Natero, a Leader in Customer Success Cloud Software |
| PEER EXPERIENCES | |
|---|---|
| Workflow Management |
4.77/5 ★ |
"...I really enjoy Natero's workflows, they make progressing through onboarding fun...." Peer review by User |
|
| Engagement Management |
4.98/5 ★ |
"...They needed easy access to customer engagement metrics, interactions, and important lifecycle events...." Case Study AdStage |
|
| engaging and following up |
4.98/5 ★ |
| Lead Analytics |
4.94/5 ★ |
"...Natero offers the premier customer success solution that combines predictive analytics, customer intelligence and workflow management...." Freshworks Acquires Natero, a Leader in Customer Success Cloud Software |
|
27+ more Business Use Cases
Our AI advisor, Wyz, harnessed 962 insights from peers and experts to help you assess how these Freshdesk Customer Success use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers. Testimonial By Joran Hofman |
|
We needed a tool to help us organize, track, and support our customers in a proactive manner. Testimonial By Appcues |
|
Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities. Testimonial By AdStage |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Joran Hofman Customer Success Lead Leadfeeder |
In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers. Testimonial By Joran Hofman |
|
Appcues |
We needed a tool to help us organize, track, and support our customers in a proactive manner. Testimonial By Appcues |
|
AdStage |
Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities. Testimonial By AdStage |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
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Case Study AdStageRead More |
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Case Study AppcuesRead More |
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Case Study 7GeeseRead More |
Frequently Asked Questions(FAQ)
for Freshdesk Customer Success
What is Freshdesk Customer Success?
What is Freshdesk Customer Success used for?
What are the top features of Freshdesk Customer Success?
Who uses Freshdesk Customer Success?
What are Freshdesk Customer Success alternatives?
Where is Freshdesk Customer Success located?
Popular Business Setting
for Freshdesk Customer Success
Top Industries
- Computer Software
- Marketing and Advertising
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Freshdesk Customer Success to Enhance customer relationships and Acquire customers
Freshdesk Customer Success Alternatives
Peer and Expert Opinion on Features
for Freshdesk Customer Success
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (52) |
| Dashboard | Read Reviews (35) |
| Predictive analytics | Read Reviews (27) |
| Ticketing | Read Reviews (15) |
| Personalization | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (52) |
| Dashboard | Read Reviews (35) |
| Predictive analytics | Read Reviews (27) |
| Ticketing | Read Reviews (15) |
| Personalization | Read Reviews (8) |
IT and Other Capabilities
for Freshdesk Customer Success
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (62) |
| Data Export | Read Reviews (43) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (62) |
| Data Export | Read Reviews (43) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (119) |
| Phone Support | Read Reviews (5) |
| Email Support | Read Reviews (4) |
| Chat Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (119) |
| Phone Support | Read Reviews (5) |
| Email Support | Read Reviews (4) |
| Chat Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (88) |
| Custom Reports | Read Reviews (123) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (88) |
| Custom Reports | Read Reviews (123) |
Software Failure Risk Guidance
?for Freshdesk Customer Success
Overall Risk Meter
Top Failure Risks for Freshdesk Customer Success
Vendor Profile Details
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
Series G
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