Freshdesk Customer Success Overview

Freshdesk Customer Success Software helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships.

It helps to gain more visibility into the customers, identifies risks and opportunities, standardizes workflows, automates tasks, and establishes best practices for the customer success team. It also helps to uncover valuable customer insights like churn, expansion, product adoption, and customer health.

Some of its key features include automatically capture user behavior and sync customer information, Know when customers are thriving or struggling, ensures success to the customers by helping them achieve their goals with the product or service and provide clear visibility into product adoption, customer engagement, and the customer success processes.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Freshdesk Customer Success solved their Customer Success Platform needs. Cuspera uses 962 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Freshdesk Customer Success.

Other priorities:

  • Increase Customer Life Time Value
  • Increase Sales & Revenue
  • Manage Risk
  • Scale Best Practices
  • Improve Consistency
  • Improve Efficiency
  • Improve ROI
  • Launch New Products
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Improve Navigation
See all business priorities See less business priorities

Use Cases

Peers recommend Workflow Management , Engagement Management , Lead Analytics , as the business use cases that they have been most satisfied while using Freshdesk Customer Success.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Workflow Management

4.77/5

Read Reviews (83)

"...Individually designed custom account dashboards and workflows makes choosing Natero a true game changer and allows us to implement repeatable success...."
Engagement Management

4.98/5

Read Reviews (66)

"...I'm a visual person and it was important to be able to quickly see where we need to follow up with someone...."
engaging and following up

4.96/5

Read Reviews (42)

"...We are identifying customers who have bought our software's licenses and not utilized, so we can engage with them to avoid downgrade/churn...."
Lead Analytics

4.94/5

Read Reviews (29)

"...With Freshsuccess integration, businesses will be able to leverage actionable data across the entire suite of products including Freshmarketer, Freshsales and Freshdesk for predictive analytics, customer intelligence and workflow...." Facebook Chatbot Marketing: 6 Ways to Do It Right
PEER EXPERIENCES
Workflow Management

4.77/5

Read Reviews (83)

"...Individually designed custom account dashboards and workflows makes choosing Natero a true game changer and allows us to implement repeatable success...." Peer review by Administrator
Engagement Management

4.98/5

Read Reviews (66)

"...I'm a visual person and it was important to be able to quickly see where we need to follow up with someone...." Peer review by Jackie S, Customer Success Manager, Computer Software
engaging and following up

4.98/5

Read Reviews (42)

Lead Analytics

4.94/5

Read Reviews (29)

"...With Freshsuccess integration, businesses will be able to leverage actionable data across the entire suite of products including Freshmarketer, Freshsales and Freshdesk for predictive analytics, customer intelligence and workflow...." Facebook Chatbot Marketing: 6 Ways to Do It Right

27+ more Business Use Cases

Our AI advisor, Wyz, harnessed 962 insights from peers and experts to help you assess how these Freshdesk Customer Success use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

AdStage

Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities. Testimonial By AdStage

7Geese

Freshsuccess keeps us on track. In the past, we were often scrambling to get a handle on our customer base, and Freshsuccess helped us reduce that chaos. Testimonial By 7Geese

Joran Hofman

Customer Success Lead

Leadfeeder

In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers. Testimonial By Joran Hofman
CUSTOMERS TESTIMONIALS

AdStage

Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities. Testimonial By AdStage

7Geese

Freshsuccess keeps us on track. In the past, we were often scrambling to get a handle on our customer base, and Freshsuccess helped us reduce that chaos. Testimonial By 7Geese

Joran Hofman

Customer Success Lead

Leadfeeder

In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers. Testimonial By Joran Hofman

Case Studies

COMPANY CASE STUDIES
Case Study Appcues

Appcues fuels Customer Success using data-driven insights

Read More
Case Study AdStage

AdStage uses behavioral data to drive proactive Customer Success

Read More
Case Study 7Geese

7Geese uses customer data to proactively reduce churn

Read More

Frequently Asked Questions(FAQ)

for Freshdesk Customer Success

What is Freshdesk Customer Success?

Freshdesk Customer Success Software helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships.

What is Freshdesk Customer Success used for?

Freshdesk Customer Success is a Customer Success Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Workflow Management, Engagement Management and Lead Analytics .

What are the top features of Freshdesk Customer Success?

Alerts: popups & Notifications, Dashboard and Predictive analytics are some of the top features of Freshdesk Customer Success.

Who uses Freshdesk Customer Success?

Freshdesk Customer Success is used by Computer Software, Marketing And Advertising and Education among other industries.

What are Freshdesk Customer Success alternatives?

SuccessCOACHING, ChurnZero, Totango and Gainsight Platform are popular alternatives for Freshdesk Customer Success.

Where is Freshdesk Customer Success located?

Freshdesk Customer Success is headquartered at 2950 S. Delaware Street, Suite 201, San Mateo CA 94403.

Popular Business Setting

for Freshdesk Customer Success

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Freshdesk Customer Success to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Freshdesk Customer Success

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.68/5

Read Reviews (52)
Dashboard

3.83/5

Read Reviews (35)
Predictive analytics

4.93/5

Read Reviews (27)
Ticketing

4.71/5

Read Reviews (15)
Personalization

3.00/5

Read Reviews (8)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.68/5

Read Reviews (52)
Dashboard

3.83/5

Read Reviews (35)
Predictive analytics

4.93/5

Read Reviews (27)
Ticketing

4.71/5

Read Reviews (15)
Personalization

3.00/5

Read Reviews (8)

IT and Other Capabilities

for Freshdesk Customer Success

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.74/5

Read Reviews (62)
Data Export

3.32/5

Read Reviews (43)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.74/5

Read Reviews (62)
Data Export

3.32/5

Read Reviews (43)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.63/5

Read Reviews (119)
Phone Support

4.46/5

Read Reviews (5)
Email Support

4.34/5

Read Reviews (4)
Chat Support

4.16/5

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.63/5

Read Reviews (119)
Phone Support

4.46/5

Read Reviews (5)
Email Support

4.34/5

Read Reviews (4)
Chat Support

4.16/5

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.94/5

Read Reviews (32)
Analytics

4.81/5

Read Reviews (88)
Custom Reports

4.10/5

Read Reviews (123)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.94/5

Read Reviews (32)
Analytics

4.81/5

Read Reviews (88)
Custom Reports

4.10/5

Read Reviews (123)

Software Failure Risk Guidance

?

for Freshdesk Customer Success

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshdesk Customer Success

Vendor Profile Details

Company Name

Freshworks

Company Website

https://www.freshworks.com/

Year Founded

2010

HQ Location

2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Employees

1001-5000

Social

Financials

Series G