Freshdesk Customer Success Overview
Freshdesk Customer Success helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships. It automates tasks, identifies risks, and provides visibility into customer insights and behaviors.
Use Cases
Customers recommend Workflow Management, Engagement Management, Lead Analytics, as the business use cases that they have been most satisfied with while using Freshdesk Customer Success.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Freshdesk Customer Success.
Freshdesk Customer Success Use-Cases and Business Priorities: Customer Satisfaction Data
Freshdesk Customer Success's features include Alerts: Popups & Notifications, Dashboard, Predictive Analytics, etc. and Freshdesk Customer Success support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Freshdesk Customer Success analytics capabilities include Analytics, and Custom Reports.
Reviews
"Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities." - AdStage
Freshdesk Customer Success, ChurnZero, Sinch, TalkToTheManager, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshdesk Customer Success
Top Industries
- Computer Software
- Marketing and Advertising
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
Freshdesk Customer Success is popular in Computer Software, Marketing And Advertising, and Education and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Freshdesk Customer Success Use Cases
What benefits does Freshdesk Customer Success offer for Workflow Management?
How does Freshdesk Customer Success address your Engagement Management Challenges?
What solutions does Freshdesk Customer Success provide for Lead Analytics?
How does Freshdesk Customer Success address your Onboarding Challenges?
What makes Freshdesk Customer Success ideal for Lifetime Value Management?
27+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Freshdesk Customer Success solved their Customer Success Platform needs. Cuspera uses 962 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities. Testimonial By AdStage |
|
We needed a tool to help us organize, track, and support our customers in a proactive manner. Testimonial By Appcues |
|
In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers. Testimonial By Joran Hofman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
AdStage |
Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities. Testimonial By AdStage |
|
Appcues |
We needed a tool to help us organize, track, and support our customers in a proactive manner. Testimonial By Appcues |
|
Joran Hofman Customer Success Lead Leadfeeder |
In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers. Testimonial By Joran Hofman |
Case Studies
Case Study Appcues
Case Study Appcues
Case Study 7Geese
Case Study AdStage
CASE STUDY HelloFresh
Case Study AdStage
Video
Freshworks Customer Service
Frequently Asked Questions(FAQ)
for Freshdesk Customer Success
What is Freshdesk Customer Success?
Freshdesk Customer Success Software helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships.
It helps to gain more visibility into the customers, identifies risks and opportunities, standardizes workflows, automates tasks, and establishes best practices for the customer success team. It also helps to uncover valuable customer insights like churn, expansion, product adoption, and customer health.
Some of its key features include automatically capture user behavior and sync customer information, Know when customers are thriving or struggling, ensures success to the customers by helping them achieve their goals with the product or service and provide clear visibility into product adoption, customer engagement, and the customer success processes.
What is Freshdesk Customer Success used for?
What are the top features of Freshdesk Customer Success?
Who uses Freshdesk Customer Success?
What are Freshdesk Customer Success alternatives?
Where is Freshdesk Customer Success located?
Peers used Freshdesk Customer Success for workflow management and engagement management
Freshdesk Customer Success Competitors
Freshdesk Customer Success Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (88) |
| Custom Reports | Read Reviews (123) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (88) |
| Custom Reports | Read Reviews (123) |
Freshdesk Customer Success Integrations
Freshdesk Customer Success integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Freshdesk Customer Success
Overall Risk Meter
Top Failure Risks for Freshdesk Customer Success
Freshworks Inc News
Freshworks Launches Freshservice Journeys to Make Work Life Easier by Removing Frustration from Employee Experiences - CXOToday.com
Freshworks has launched Freshservice Journeys, a new feature within its Freshservice platform, designed to streamline employee experiences by reducing workplace frustrations. The solution aims to automate and personalize service management workflows, improving efficiency and satisfaction for enterprise IT and HR teams.
Freshworks names Ian Tickle as chief of global field operations - iTWire
Freshworks appointed Ian Tickle as chief of global field operations. Tickle will oversee worldwide sales and field operations, aiming to drive growth for Freshworks' SaaS solutions in customer engagement and IT service management.
Decoding Freshworks AI-first strategy; AI boost for micro businesses
Freshworks is advancing its AI-first strategy by integrating generative AI across its customer engagement and IT service management platforms. The company aims to empower micro and small businesses with AI-driven automation, enhancing productivity and customer support. Recent updates include new AI features in Freshdesk and Freshservice, targeting faster ticket resolution and streamlined workflows for SMBs.
Freshworks appoints Ian Tickle as Chief of Global Field Operations (CGFO)
Freshworks has appointed Ian Tickle as Chief of Global Field Operations (CGFO). Tickle, previously interim CGFO and SVP/GM of International Sales, will now focus full-time on leading global field sales and driving new business and customer expansion. He brings leadership experience from Domo and Oracle, strengthening Freshworks' enterprise software sales strategy.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
