Freshdesk Customer Success Overview
Freshdesk Customer Success Software helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships.
It helps to gain more visibility into the customers, identifies risks and opportunities, standardizes workflows, automates tasks, and establishes best practices for the customer success team. It also helps to uncover valuable customer insights like churn, expansion, product adoption, and customer health.
Some of its key features include automatically capture user behavior and sync customer information, Know when customers are thriving or struggling, ensures success to the customers by helping them achieve their goals with the product or service and provide clear visibility into product adoption, customer engagement, and the customer success processes.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Freshdesk Customer Success solved their Customer Success Platform needs. Cuspera uses 962 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Freshdesk Customer Success.
Use Cases
Peers recommend Workflow Management , Engagement Management , Lead Analytics , as the business use cases that they have been most satisfied while using Freshdesk Customer Success.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Workflow Management |
4.77/5 ★ |
"...Individually designed custom account dashboards and workflows makes choosing Natero a true game changer and allows us to implement repeatable success...." Peer review by Administrator |
| Engagement Management |
4.98/5 ★ |
"...I'm a visual person and it was important to be able to quickly see where we need to follow up with someone...." Peer review by Jackie S, Customer Success Manager, Computer Software |
| engaging and following up |
4.96/5 ★ |
"...We are identifying customers who have bought our software's licenses and not utilized, so we can engage with them to avoid downgrade/churn...." Peer review by Param V, Customer Success, North America, Computer Software |
| Lead Analytics |
4.94/5 ★ |
"...With Freshsuccess integration, businesses will be able to leverage actionable data across the entire suite of products including Freshmarketer, Freshsales and Freshdesk for predictive analytics, customer intelligence and workflow...." Facebook Chatbot Marketing: 6 Ways to Do It Right |
| PEER EXPERIENCES | |
|---|---|
| Workflow Management |
4.77/5 ★ |
"...Individually designed custom account dashboards and workflows makes choosing Natero a true game changer and allows us to implement repeatable success...." Peer review by Administrator |
|
| Engagement Management |
4.98/5 ★ |
"...I'm a visual person and it was important to be able to quickly see where we need to follow up with someone...." Peer review by Jackie S, Customer Success Manager, Computer Software |
|
| engaging and following up |
4.98/5 ★ |
| Lead Analytics |
4.94/5 ★ |
"...With Freshsuccess integration, businesses will be able to leverage actionable data across the entire suite of products including Freshmarketer, Freshsales and Freshdesk for predictive analytics, customer intelligence and workflow...." Facebook Chatbot Marketing: 6 Ways to Do It Right |
|
27+ more Business Use Cases
Our AI advisor, Wyz, harnessed 962 insights from peers and experts to help you assess how these Freshdesk Customer Success use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities. Testimonial By AdStage |
|
Freshsuccess keeps us on track. In the past, we were often scrambling to get a handle on our customer base, and Freshsuccess helped us reduce that chaos. Testimonial By 7Geese |
|
In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers. Testimonial By Joran Hofman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
AdStage |
Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities. Testimonial By AdStage |
|
7Geese |
Freshsuccess keeps us on track. In the past, we were often scrambling to get a handle on our customer base, and Freshsuccess helped us reduce that chaos. Testimonial By 7Geese |
|
Joran Hofman Customer Success Lead Leadfeeder |
In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers. Testimonial By Joran Hofman |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study AppcuesRead More |
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Case Study AdStageRead More |
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Case Study 7GeeseRead More |
Frequently Asked Questions(FAQ)
for Freshdesk Customer Success
What is Freshdesk Customer Success?
What is Freshdesk Customer Success used for?
What are the top features of Freshdesk Customer Success?
Who uses Freshdesk Customer Success?
What are Freshdesk Customer Success alternatives?
Where is Freshdesk Customer Success located?
Popular Business Setting
for Freshdesk Customer Success
Top Industries
- Computer Software
- Marketing and Advertising
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Freshdesk Customer Success to Enhance customer relationships and Acquire customers
Freshdesk Customer Success Alternatives
Peer and Expert Opinion on Features
for Freshdesk Customer Success
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (52) |
| Dashboard | Read Reviews (35) |
| Predictive analytics | Read Reviews (27) |
| Ticketing | Read Reviews (15) |
| Personalization | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (52) |
| Dashboard | Read Reviews (35) |
| Predictive analytics | Read Reviews (27) |
| Ticketing | Read Reviews (15) |
| Personalization | Read Reviews (8) |
IT and Other Capabilities
for Freshdesk Customer Success
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (62) |
| Data Export | Read Reviews (43) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (62) |
| Data Export | Read Reviews (43) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (119) |
| Phone Support | Read Reviews (5) |
| Email Support | Read Reviews (4) |
| Chat Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (119) |
| Phone Support | Read Reviews (5) |
| Email Support | Read Reviews (4) |
| Chat Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (88) |
| Custom Reports | Read Reviews (123) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (88) |
| Custom Reports | Read Reviews (123) |
Software Failure Risk Guidance
?for Freshdesk Customer Success
Overall Risk Meter
Top Failure Risks for Freshdesk Customer Success
Vendor Profile Details
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
Series G
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