Freshdesk Customer Success Overview
This is a summary of the comprehensive capabilities and benefits of Freshdesk Customer Success based on over 962 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Freshdesk Customer Success, SuccessCOACHING, ChurnZero, Totango, Gainsight Platform, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Freshdesk Customer Success is right for your needs? Our Cuspera AI engine can evaluate how Freshdesk Customer Success fits your specific business needs, industry, and context. Get your personalized assessment report today.
Freshdesk Customer Success supports business activities such as:
- Workflow Management
- Engagement Management
- Lead Analytics
- Training & Onboarding
- Lifetime Value Management
Freshdesk Customer Success can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Customer Life Time Value, Increase Sales & Revenue, Manage Risk, etc. As a solution, Freshdesk Customer Success's capabilities include Alerts: Popups & Notifications, Dashboard, Predictive Analytics, etc.
Freshdesk Customer Success was founded in 2010. Computer Software Vertical is its biggest customer base.
Reviews
"We needed a tool to help us organize, track, and support our customers in a proactive manner. " - Appcues
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Freshdesk Customer Success solved their Customer Success Platform needs. Cuspera uses 962 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Freshdesk Customer Success.
Use Cases
Peers recommend Workflow Management , Engagement Management , Lead Analytics , as the business use cases that they have been most satisfied while using Freshdesk Customer Success.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Workflow Management |
4.77/5 ★ |
"...Executing step by step process to make it easier to delight our customers Ability to see exactly what our customers are using in our platform Driving proactive behavior of my CSMs through Alerts, Workflows, etc...." Peer review by Drew J, Vice President Customer Success, Education |
| Engagement Management |
4.98/5 ★ |
"...We are identifying customers who have bought our software's licenses and not utilized, so we can engage with them to avoid downgrade/churn...." Peer review by Param V, Customer Success, North America, Computer Software |
| engaging and following up |
4.96/5 ★ |
"...7Geese allows organizations to focus on engaging people, improving the visibility of goals, and enhancing company culture to achieve long-term sustainable growth...." Case Study 7Geese |
| Lead Analytics |
4.94/5 ★ |
"...Natero offers the premier customer success solution that combines predictive analytics, customer intelligence and workflow management...." Freshworks Acquires Natero, a Leader in Customer Success Cloud Software |
| PEER EXPERIENCES | |
|---|---|
| Workflow Management |
4.77/5 ★ |
"...Executing step by step process to make it easier to delight our customers Ability to see exactly what our customers are using in our platform Driving proactive behavior of my CSMs through Alerts, Workflows, etc...." Peer review by Drew J, Vice President Customer Success, Education |
|
| Engagement Management |
4.98/5 ★ |
"...We are identifying customers who have bought our software's licenses and not utilized, so we can engage with them to avoid downgrade/churn...." Peer review by Param V, Customer Success, North America, Computer Software |
|
| engaging and following up |
4.98/5 ★ |
| Lead Analytics |
4.94/5 ★ |
"...Natero offers the premier customer success solution that combines predictive analytics, customer intelligence and workflow management...." Freshworks Acquires Natero, a Leader in Customer Success Cloud Software |
|
27+ more Business Use Cases
Our AI advisor, Wyz, harnessed 962 insights from peers and experts to help you assess how these Freshdesk Customer Success use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We needed a tool to help us organize, track, and support our customers in a proactive manner. Testimonial By Appcues |
|
Freshsuccess keeps us on track. In the past, we were often scrambling to get a handle on our customer base, and Freshsuccess helped us reduce that chaos. Testimonial By 7Geese |
|
Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities. Testimonial By AdStage |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Appcues |
We needed a tool to help us organize, track, and support our customers in a proactive manner. Testimonial By Appcues |
|
7Geese |
Freshsuccess keeps us on track. In the past, we were often scrambling to get a handle on our customer base, and Freshsuccess helped us reduce that chaos. Testimonial By 7Geese |
|
AdStage |
Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities. Testimonial By AdStage |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study AdStageRead More |
|
|
Case Study 7GeeseRead More |
|
|
Case Study AppcuesRead More |
Frequently Asked Questions(FAQ)
for Freshdesk Customer Success
What is Freshdesk Customer Success?
What is Freshdesk Customer Success used for?
What are the top features of Freshdesk Customer Success?
Who uses Freshdesk Customer Success?
What are Freshdesk Customer Success alternatives?
Where is Freshdesk Customer Success located?
Popular Business Setting
for Freshdesk Customer Success
Top Industries
- Computer Software
- Marketing and Advertising
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Freshdesk Customer Success to Enhance customer relationships and Acquire customers
Freshdesk Customer Success Alternatives
Peer and Expert Opinion on Features
for Freshdesk Customer Success
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (52) |
| Dashboard | Read Reviews (35) |
| Predictive analytics | Read Reviews (27) |
| Ticketing | Read Reviews (15) |
| Personalization | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (52) |
| Dashboard | Read Reviews (35) |
| Predictive analytics | Read Reviews (27) |
| Ticketing | Read Reviews (15) |
| Personalization | Read Reviews (8) |
IT and Other Capabilities
for Freshdesk Customer Success
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (62) |
| Data Export | Read Reviews (43) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (62) |
| Data Export | Read Reviews (43) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (119) |
| Phone Support | Read Reviews (5) |
| Email Support | Read Reviews (4) |
| Chat Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (119) |
| Phone Support | Read Reviews (5) |
| Email Support | Read Reviews (4) |
| Chat Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (88) |
| Custom Reports | Read Reviews (123) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (88) |
| Custom Reports | Read Reviews (123) |
Software Failure Risk Guidance
?for Freshdesk Customer Success
Overall Risk Meter
Top Failure Risks for Freshdesk Customer Success
Vendor Profile Details
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
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