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Compare Freshdesk Customer Success vs Front

Failure Risk Guidance Security Report ?

Failure Risk for Freshdesk Customer Success medium Failure Risk for Front medium
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Comparison Summary

This comparison report of Freshdesk Customer Success vs. Front is based on a specific set of business needs and context. The comparison uses 4359 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshdesk Customer Success and Front

Freshdesk Customer Success, Front, SuccessCOACHING, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshdesk Customer Success covers Workflow Management, Engagement Management, Lead Analytics, Training & Onboarding, etc.

Front focuses on Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.

"Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities. " - AdStage

"You're always limited by the information that comes up on the screen. Front gives you the information you need to continue and improve that customer experience. " - Zach Smith

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshdesk Customer Success

Focus area

Freshdesk Customer Success is better than Front for

Software Failure Risk

  • medium

logo Front

Focus area

Front is better than Freshdesk Customer Success for

Software Failure Risk

  • medium

About

Customer Success Software to strengthen customer relationships

Customer Communication hub connecting all communication channels

Age

2010

2013

Financials

SERIES H

SERIES D

Business Need

Total Processes
(we found evidences for)

39

68

Total Goals
(we found evidences for)

13

12

Top Processes

Evidences indicate better relative satisfaction

workflow management

Read Reviews (83)

Read Reviews (123)

engagement management

Read Reviews (66)

Read Reviews (85)

engaging and following up

Read Reviews (42)

Read Reviews (57)

lead analytics

Read Reviews (29)

Read Reviews (0)

training & onboarding

Read Reviews (19)

Read Reviews (58)

lifetime value management

Read Reviews (11)

Read Reviews (0)

customer feedback management

Read Reviews (9)

Read Reviews (33)

measuring net promoter score

Read Reviews (7)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (20)

communication management

Read Reviews (7)

Read Reviews (147)

sending & publishing communications

Read Reviews (7)

Read Reviews (64)

helpdesk management

Read Reviews (5)

Read Reviews (48)

contact list management

Read Reviews (5)

Read Reviews (19)

sales document management

Read Reviews (4)

Read Reviews (44)

contract management

Read Reviews (4)

Read Reviews (4)

social media management

Read Reviews (3)

Read Reviews (43)

social media analytics

Read Reviews (3)

Read Reviews (23)

competitive intelligence

Read Reviews (2)

Read Reviews (1)

products & pricelist management

Read Reviews (2)

Read Reviews (2)

customer case management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (3)

campaign management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (1)

sales call management

Read Reviews (2)

Read Reviews (3)

renewal management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (1)

Read Reviews (10)

content management

Read Reviews (0)

Read Reviews (5)

knowledge management

Read Reviews (0)

Read Reviews (5)

lead qualification: technographic

Read Reviews (0)

Read Reviews (3)

lead qualification

Read Reviews (0)

Read Reviews (3)

lead qualification: technographic

Read Reviews (0)

Read Reviews (3)

revenue cycle management

Read Reviews (0)

Read Reviews (2)

sales review & feedback

Read Reviews (0)

Read Reviews (2)

pipeline management

Read Reviews (0)

Read Reviews (2)

channel management

Read Reviews (0)

Read Reviews (2)

touchpoint management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase customer life time value

  • Increase sales & revenue

  • Manage risk

  • Scale best practices

  • Improve consistency

  • Improve efficiency

  • Improve ROI

  • Launch new products

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Improve navigation

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Improve visibility

  • Improve stakeholder relations

  • Improve consistency

  • See 9 more

Top Channels

Channels Used

  • e-mail

  • chat

  • social media

  • text SMS

  • phone calls

  • Facebook

  • user generated content

  • website

  • blogs

  • Twitter

  • Slack

  • video

  • promotions

  • omnichannel

  • offline

  • on premises

  • mobile

  • mobile app

  • mass media

  • television

  • movies

  • print media

  • magazine

  • point of sale

  • See 21 more

  • e-mail

  • chat

  • social media

  • text SMS

  • phone calls

  • Facebook

  • user generated content

  • website

  • blogs

  • Twitter

  • Slack

  • video

  • promotions

  • omnichannel

  • offline

  • on premises

  • mobile

  • mobile app

  • mass media

  • television

  • movies

  • print media

  • magazine

  • point of sale

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting