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Freshdesk Customer Success vs ChurnZero: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Freshdesk Customer Success vs. ChurnZero is based on a specific set of business needs and context. The comparison uses 4811 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshdesk Customer Success and ChurnZero

Freshdesk Customer Success, ChurnZero, SuccessCOACHING, Totango, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshdesk Customer Success covers Workflow Management, Engagement Management, Lead Analytics, Training & Onboarding, etc.

ChurnZero focuses on Engagement Management, Training & Onboarding, Customer Feedback Management with Promotions, Communication Management with E-Mail, etc.

"We needed a tool to help us organize, track, and support our customers in a proactive manner. " - Appcues

"Our customers, breweries and restaurants, were hit point blank. ChurnZero has always been one of our most important tools, but now more than ever, it has proven essential to identify the most affected, effectively service those who need us, and prov...ide workflow automation to support our over-extended customer success team. " - Jeremy Jeffers

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshdesk Customer Success

Focus area

Freshdesk Customer Success is better than ChurnZero for

Software Failure Risk

  • medium

logo ChurnZero

Focus area

ChurnZero is better than Freshdesk Customer Success for

Software Failure Risk

  • medium

About

Customer Success Software to strengthen customer relationships

Customer Success Software For Growing SaaS ...

Age

2010

Financials

SERIES H

SERIES B

Business Need

Total Processes
(we found evidences for)

39

70

Total Goals
(we found evidences for)

13

14

Top Processes

Evidences indicate better relative satisfaction


workflow management


engagement management

engaging and following up



training & onboarding


lifetime value management


customer feedback management

measuring net promoter score

measuring customer satisfaction


communication management

sending & publishing communications


helpdesk management



contact list management


sales document management

contract management




social media management

social media analytics


competitive intelligence


products & pricelist management


customer case management


rating and review management


campaign management


generation of new leads


sales call management


renewal management



follower management




segmentation and targeting




subscription management


identify target customers


loyalty management

identify target customers


creating knowledge base


knowledge management

creating knowledge base



lead qualification: firmographic


lead qualification: technographic


lead qualification

lead qualification: firmographic

lead qualification: technographic


relationship management


revenue cycle management





Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase customer life time value

  • Increase sales & revenue

  • Manage risk

  • Scale best practices

  • Improve consistency

  • Improve efficiency

  • Improve ROI

  • Launch new products

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Improve navigation

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve efficiency

  • Increase customer life time value

  • Improve consistency

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Manage risk

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • promotions

  • mobile

  • mobile app

  • offline

  • user generated content

  • blogs

  • video

  • website

  • on premises

  • chat

  • Slack

  • games

  • social media

  • LinkedIn

  • events

  • trade shows

  • text SMS

  • See 16 more
  • e-mail

  • phone calls

  • promotions

  • mobile

  • mobile app

  • offline

  • user generated content

  • blogs

  • video

  • website

  • on premises

  • chat

  • Slack

  • games

  • social media

  • LinkedIn

  • events

  • trade shows

  • text SMS

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting