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Gainsight CS: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Gainsight CS
Brand: Gainsight CS
Rating: 4.39 (12912 reviews)

4.39 5

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(12912)

SaaS Platform Built for Customer Success

App Partner

Gainsight CS Overview

Gainsight is the platform for Customer Success and Product teams. It turns disparate customer data into actionable insights for measurable business outcomes.

Use Cases

Customers recommend Customer Feedback Management, Onboarding, Automated Playbooks, as the business use cases that they have been most satisfied with while using Gainsight CS.

Other use cases:

Workflow Management
Customer Success Management
Contact List Management
Collaboration
Sales Call Management
Lifetime Value Management
Social Media Analytics

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Business Priorities

Improve Customer Visibility and Reduce Chrun are the most popular business priorities that customers and associates have achieved using Gainsight CS.

Other priorities:

Improve Product Adoption
Uncover Expansion Opportunities
Enhance Customer Relationships
Increase Customer Life Time Value

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Gainsight CS Use-Cases and Business Priorities: Customer Satisfaction Data

Gainsight CS's features include Dashboard, Feedback Surveys, Alert On Key Customer Events, etc. and Gainsight CS support capabilities include Email Support, Chat Support, Phone Support, etc. also Gainsight CS analytics capabilities include Analytics, and Custom Reports.

Reviews

"We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams." - Adrian Beni

Gainsight CS, ChurnZero, Sinch, TalkToTheManager, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Gainsight CS

Top Industries

Computer Software
Internet
Information Technology and Services

Popular in

Mid Market
Enterprise
Large Enterprise

Gainsight CS is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Large Enterprise.

Gainsight CS Customer wins, Customer success stories, Case studies

What makes Gainsight CS ideal for Customer Feedback Management?

Gainsight Platform facilitates customer feedback management through features such as NPS surveys, customer feedback collection, and analysis. The platform also enables customer relationship management and journey orchestration. The platform's ability to segment and analyze NPS data is limited.

"...My favorite part was setting up our regular NPS survey emails to go out automatically on a regular basis...." Peer review by Andrea G., Transportation/Trucking/Railroad

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What benefits does Gainsight CS offer for Onboarding?

Gainsight offers comprehensive onboarding and training, including dedicated support, regular meetings, and hands-on assistance. The platform provides playbooks, CTAs, and dashboards for monitoring onboarding progress. Gainsight is not well-suited for customers seeking to onboard themselves solely using online resources.

"...They also have their onboarding dialed in and know how to get you up and running for success...." Peer review by Anonymous Reviewer, Computer Software

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What makes Gainsight CS ideal for Automated Playbooks?

The Gainsight Platform's Automated Playbooks capability enables users to standardize and automate customer success processes, improving team efficiency and providing valuable insights into customer health. These playbooks, driven by data analytics and triggered by predefined KPIs, help to streamline tasks, generate alerts, and ensure consistent customer interactions. However, the platform has limitations in its ability to seamlessly connect all features, such as the Cockpit and Playbook functionalities.

"...As I am scaling my team, I can ensure they are doing all of the right activities by deploying playbooks through various CTAs, we have also standardized reporting and have a better holistic view of our customers...." Peer review by Kristi F, VP of Customer Success

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What benefits does Gainsight CS offer for Workflow Management?

Gainsight Platform Workflow Management provides automated workflow and activity creation. The platform offers a centralized dashboard for Customer Success Managers (CSMs) to manage their work, allowing them to focus on more valuable tasks. Gainsight's workflow capabilities are limited by its dependence on Salesforce.com.

"...Workflow: Calls to actions and their rules engine allows us to build a lot of repeatable workflows...." Peer review by Director in Customer Service

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What benefits does Gainsight CS offer for Customer Success Management?

11 buyers and buying teams have used Cuspera to assess how well Gainsight CS solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

CUSTOMERS	TESTIMONIALS
Adrian Beni VP Product Infobip	We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams. Testimonial By Adrian Beni
Roelf Kuitse Manager, Customer Success Organization Imprivata	By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive. Testimonial By Roelf Kuitse
Jocelyn Brown VP of Customer Success Allocadia	Gainsight has made customer insight effortlessly accessible across our company. In a matter of minutes any member of the team can be equipped to interact with customers. Testimonial By Jocelyn Brown

CUSTOMERS	TESTIMONIALS
Adrian Beni VP Product Infobip	We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams. Testimonial By Adrian Beni
Roelf Kuitse Manager, Customer Success Organization Imprivata	By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive. Testimonial By Roelf Kuitse
Jocelyn Brown VP of Customer Success Allocadia	Gainsight has made customer insight effortlessly accessible across our company. In a matter of minutes any member of the team can be equipped to interact with customers. Testimonial By Jocelyn Brown

What It's Like to Work at Gainsight | Gainsight

Frequently Asked Questions(FAQ)

for Gainsight CS

What is Gainsight CS?

Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.

It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.

Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.

What is Gainsight CS used for?

Gainsight CS is a Customer Success Platform Software mainly used by its customers to Improve Customer Visibility and Reduce Chrun by Customer Feedback Management, Onboarding and Automated Playbooks .