Gainsight Platform Overview

Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.

It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.

Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.

Cuspera Reviews

15 buyers and buying teams have used Cuspera to assess how well Gainsight Platform solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Improve Customer Visibility and Reduce Chrun are the most popular business priorities peers achieved using Gainsight Platform.

Other priorities:

  • Improve Product Adoption
  • Uncover Expansion Opportunities
  • Enhance Customer Relationships
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Training & Onboarding , Automated Playbooks , as the business use cases that they have been most satisfied while using Gainsight Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management

4.74/5

Read Reviews (451)

"...Through their NPS Program, Yext increased their base of referenceable customers by 1,000% over the course of six months...." Case Study Yext
measuring net promoter score

4.76/5

Read Reviews (270)

"...It is also great for sending out surveys to customers, for NPS, CSAT, or getting feedback in that sense...."
measuring customer satisfaction

4.89/5

Read Reviews (112)

"...However, it will only get harder to maintain the same level of commitment and customer satisfaction as we grow...."
Training & Onboarding

4.19/5

Read Reviews (242)

"...Not well suited for customers who want to onboard themselves using nothing but online resources...."
Automated Playbooks

3.94/5

Read Reviews (179)

"...It allows me to navigate my day with customers with the insights and playbooks they provide...."
talk track creation

1.92/5

Read Reviews (1)

"Higher Logic Enables Predictable, Data-Driven Renewal Forecasting to Scale With the Long Tail Using Renewal Center from Gainsight"
PEER EXPERIENCES
Customer Feedback Management

4.74/5

Read Reviews (451)

"...Through their NPS Program, Yext increased their base of referenceable customers by 1,000% over the course of six months...." Case Study Yext
measuring net promoter score

4.74/5

Read Reviews (270)

measuring customer satisfaction

4.74/5

Read Reviews (112)

Training & Onboarding

4.19/5

Read Reviews (242)

"...Not well suited for customers who want to onboard themselves using nothing but online resources...." Peer review by Verified User, Vice-President in Professional Services, Computer Software
Automated Playbooks

3.94/5

Read Reviews (179)

"...It allows me to navigate my day with customers with the insights and playbooks they provide...." Peer review from Information Technology and Services
talk track creation

3.94/5

Read Reviews (1)

68+ more Business Use Cases

Our AI advisor, Wyz, harnessed 12912 insights from peers and experts to help you assess how these Gainsight Platform use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Ed Daly

Sr Director, Global Customer Success

Cisco

We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco. Testimonial By Ed Daly

Tom Wix

Director of Customer Success Operations

Alfresco

The Gainsight features I’m most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. Testimonial By Tom Wix

BEN MICHAEL

SR.MANAGER, CUSTOMER SUCCESS

Jamf

Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process. Testimonial By BEN MICHAEL
CUSTOMERS TESTIMONIALS

Ed Daly

Sr Director, Global Customer Success

Cisco

We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco. Testimonial By Ed Daly

Tom Wix

Director of Customer Success Operations

Alfresco

The Gainsight features I’m most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. Testimonial By Tom Wix

BEN MICHAEL

SR.MANAGER, CUSTOMER SUCCESS

Jamf

Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process. Testimonial By BEN MICHAEL

Case Studies

COMPANY CASE STUDIES
Case Study Dell Boomi

Dell Boomi Engages Long-Tail Customers with a Human Touch

Read More
Case Study Anaplan

Anaplan Uses Gainsight to Stand Up and Evolve to a True SaaS Customer Success Model for Connected Planning

Read More
Case Study Serraview

Serraview Boosts Upsell Opportunities by 10% and Handles Nearly 60% More Clients Per CSM with Gainsight

Read More

Frequently Asked Questions(FAQ)

for Gainsight Platform

What is Gainsight Platform?

Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.

What is Gainsight Platform used for?

Gainsight Platform is a Customer Success Platform Software mainly used by its customers to Improve Customer Visibility and Reduce Chrun by Customer Feedback Management, Training & Onboarding and Automated Playbooks .

What are the top features of Gainsight Platform?

Dashboard, Feedback surveys and Alert on key customer events are some of the top features of Gainsight Platform.

Who uses Gainsight Platform?

Gainsight Platform is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Gainsight Platform alternatives?

Totango, ChurnZero, Gainsight CS and Freshdesk Customer Success are popular alternatives for Gainsight Platform.

Where is Gainsight Platform located?

Gainsight Platform is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .

Popular Business Setting

for Gainsight Platform

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Peers used Gainsight Platform to Improve customer visibility and Reduce chrun

Peer and Expert Opinion on Features

for Gainsight Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

3.31/5

Read Reviews (430)
Feedback surveys

4.36/5

Read Reviews (353)
Alert on key customer events

3.92/5

Read Reviews (163)
Personalization

4.18/5

Read Reviews (112)
Recording

4.29/5

Read Reviews (106)
FEATURES RATINGS AND REVIEWS
Dashboard

3.31/5

Read Reviews (430)
Feedback surveys

4.36/5

Read Reviews (353)
Alert on key customer events

3.92/5

Read Reviews (163)
Personalization

4.18/5

Read Reviews (112)
Recording

4.29/5

Read Reviews (106)

IT and Other Capabilities

for Gainsight Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.40/5

Read Reviews (629)
Data Import

2.89/5

Read Reviews (1198)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.40/5

Read Reviews (629)
Data Import

2.89/5

Read Reviews (1198)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.89/5

Read Reviews (827)
Chat Support

4.88/5

Read Reviews (622)
Phone Support

4.88/5

Read Reviews (506)
24/7 Support

4.65/5

Read Reviews (3273)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.89/5

Read Reviews (827)
Chat Support

4.88/5

Read Reviews (622)
Phone Support

4.88/5

Read Reviews (506)
24/7 Support

4.65/5

Read Reviews (3273)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.57/5

Read Reviews (4)
Analytics

4.39/5

Read Reviews (593)
Custom Reports

2.88/5

Read Reviews (1377)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.57/5

Read Reviews (4)
Analytics

4.39/5

Read Reviews (593)
Custom Reports

2.88/5

Read Reviews (1377)

Software Failure Risk Guidance

?

for Gainsight Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Gainsight Platform

Vendor Profile Details

Company Name

Gainsight

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

Series E