Gainsight Platform Overview

Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.

It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.

Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.

Cuspera Reviews

15 buyers and buying teams have used Cuspera to assess how well Gainsight Platform solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Improve Customer Visibility and Reduce Chrun are the most popular business priorities peers achieved using Gainsight Platform.

Other priorities:

  • Improve Product Adoption
  • Uncover Expansion Opportunities
  • Enhance Customer Relationships
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Training & Onboarding , Automated Playbooks , as the business use cases that they have been most satisfied while using Gainsight Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management

4.74/5

Read Reviews (451)

"...NPS surveys, built on lists that we choose how we segment, has been really helpful...."
measuring net promoter score

4.76/5

Read Reviews (270)

"...The ability to send out Net Promoter Score (NPS) surveys from Gainsight's application, have it tracked, and then actions built off of the results allow us to promptly reach out to detractors and, in turn, resolve concerns and objectives that may exist...."
measuring customer satisfaction

4.89/5

Read Reviews (112)

"...This has allow our teams to fully automate certain customer communications and NPS/CSAT surveys and our responses to the customer...."
Training & Onboarding

4.19/5

Read Reviews (242)

"...We use Gainsight to help onboard new CS reps, which in turn helps them onboard new customers...."
Automated Playbooks

3.94/5

Read Reviews (179)

"...From there, you can easily create actions to help improve the data through either digital email campaigns or end-user playbooks...."
talk track creation

1.92/5

Read Reviews (1)

"When you are scaling to thousands of customers, you need to have a good sense of what’s going on with your customers. We let Gainsight manage a lot of that work for us."
PEER EXPERIENCES
Customer Feedback Management

4.74/5

Read Reviews (451)

"...NPS surveys, built on lists that we choose how we segment, has been really helpful...." Peer review by Andrew Hall, Manager, Customer Success, Yesware
measuring net promoter score

4.74/5

Read Reviews (270)

measuring customer satisfaction

4.74/5

Read Reviews (112)

Training & Onboarding

4.19/5

Read Reviews (242)

"...We use Gainsight to help onboard new CS reps, which in turn helps them onboard new customers...." Peer review by ✔Robert Riegel, Operations Manager, WordStream
Automated Playbooks

3.94/5

Read Reviews (179)

"...From there, you can easily create actions to help improve the data through either digital email campaigns or end-user playbooks...." Peer review by Jean N., Customer Success Advisor for Startups
talk track creation

3.94/5

Read Reviews (1)

68+ more Business Use Cases

Our AI advisor, Wyz, harnessed 12912 insights from peers and experts to help you assess how these Gainsight Platform use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Jocelyn Brown

VP of Customer Success

Allocadia

Gainsight has made customer insight effortlessly accessible across our company. In a matter of minutes any member of the team can be equipped to interact with customers. Testimonial By Jocelyn Brown

Eric Foster

Head of Customer Success

RiskIQ

I really couldn't be happier with our selection. Gainsight has become a centerpiece of our Customer Success team and is integrated in an operational day-to-day level. Testimonial By Eric Foster

Andrew Cummins

Customer Experience Manager

Incontact

We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down. Testimonial By Andrew Cummins
CUSTOMERS TESTIMONIALS

Jocelyn Brown

VP of Customer Success

Allocadia

Gainsight has made customer insight effortlessly accessible across our company. In a matter of minutes any member of the team can be equipped to interact with customers. Testimonial By Jocelyn Brown

Eric Foster

Head of Customer Success

RiskIQ

I really couldn't be happier with our selection. Gainsight has become a centerpiece of our Customer Success team and is integrated in an operational day-to-day level. Testimonial By Eric Foster

Andrew Cummins

Customer Experience Manager

Incontact

We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down. Testimonial By Andrew Cummins

Case Studies

COMPANY CASE STUDIES
Case Study Rosetta Stone

Rosetta Stone Enterprise & Education Division Increases Annual Recurring Revenues While Empowering CSMs to Handle Double the Number of Clients with Gainsight

Read More
Case Study Citrix

Citrix Upgrades to Gainsight NXT to Enable Its New Customer Lifecycle Engagement Methodology and Drive Higher Retention

Read More
Case Study Falcon.io

Falcon.io Revamps Customer Success Approach with Gainsight

Read More

Frequently Asked Questions(FAQ)

for Gainsight Platform

What is Gainsight Platform?

Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.

What is Gainsight Platform used for?

Gainsight Platform is a Customer Success Platform Software mainly used by its customers to Improve Customer Visibility and Reduce Chrun by Customer Feedback Management, Training & Onboarding and Automated Playbooks .

What are the top features of Gainsight Platform?

Dashboard, Feedback surveys and Alert on key customer events are some of the top features of Gainsight Platform.

Who uses Gainsight Platform?

Gainsight Platform is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Gainsight Platform alternatives?

Totango, ChurnZero, Gainsight CS and Freshdesk Customer Success are popular alternatives for Gainsight Platform.

Where is Gainsight Platform located?

Gainsight Platform is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .

Popular Business Setting

for Gainsight Platform

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Peers used Gainsight Platform to Improve customer visibility and Reduce chrun

Peer and Expert Opinion on Features

for Gainsight Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

3.31/5

Read Reviews (430)
Feedback surveys

4.36/5

Read Reviews (353)
Alert on key customer events

3.92/5

Read Reviews (163)
Personalization

4.18/5

Read Reviews (112)
Recording

4.29/5

Read Reviews (106)
FEATURES RATINGS AND REVIEWS
Dashboard

3.31/5

Read Reviews (430)
Feedback surveys

4.36/5

Read Reviews (353)
Alert on key customer events

3.92/5

Read Reviews (163)
Personalization

4.18/5

Read Reviews (112)
Recording

4.29/5

Read Reviews (106)

IT and Other Capabilities

for Gainsight Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.40/5

Read Reviews (629)
Data Import

2.89/5

Read Reviews (1198)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.40/5

Read Reviews (629)
Data Import

2.89/5

Read Reviews (1198)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.89/5

Read Reviews (827)
Chat Support

4.88/5

Read Reviews (622)
Phone Support

4.88/5

Read Reviews (506)
24/7 Support

4.65/5

Read Reviews (3273)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.89/5

Read Reviews (827)
Chat Support

4.88/5

Read Reviews (622)
Phone Support

4.88/5

Read Reviews (506)
24/7 Support

4.65/5

Read Reviews (3273)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.57/5

Read Reviews (4)
Analytics

4.39/5

Read Reviews (593)
Custom Reports

2.88/5

Read Reviews (1377)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.57/5

Read Reviews (4)
Analytics

4.39/5

Read Reviews (593)
Custom Reports

2.88/5

Read Reviews (1377)

Software Failure Risk Guidance

?

for Gainsight Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Gainsight Platform

Vendor Profile Details

Company Name

Gainsight

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

Series E