Gainsight CS Overview
Gainsight is the platform for Customer Success and Product teams. It turns disparate customer data into actionable insights for measurable business outcomes.
Use Cases
Customers recommend Customer Feedback Management, Onboarding, Automated Playbooks, as the business use cases that they have been most satisfied with while using Gainsight CS.
Business Priorities
Improve Customer Visibility and Reduce Chrun are the most popular business priorities that customers and associates have achieved using Gainsight CS.
Gainsight CS Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight CS's features include Dashboard, Feedback Surveys, Alert On Key Customer Events, etc. and Gainsight CS support capabilities include Email Support, Chat Support, Phone Support, etc. also Gainsight CS analytics capabilities include Analytics, and Custom Reports.
Reviews
"We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams." - Adrian Beni
Gainsight CS, ChurnZero, Sinch, TalkToTheManager, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight CS
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Gainsight CS is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Large Enterprise.
Gainsight CS Customer wins, Customer success stories, Case studies
How can Gainsight CS enhance your Customer Feedback Management process?
How can Gainsight CS enhance your Onboarding process?
How can Gainsight CS optimize your Automated Playbooks Workflow?
How can Gainsight CS optimize your Workflow Management Workflow?
Why is Gainsight CS the best choice for Customer Success Management?
11 buyers and buying teams have used Cuspera to assess how well Gainsight CS solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams. Testimonial By Adrian Beni |
|
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco. Testimonial By Ed Daly |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Adrian Beni VP Product Infobip |
We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams. Testimonial By Adrian Beni |
|
Dino Kuckovic Customer Experience Manager Falcon |
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
Ed Daly Sr Director, Global Customer Success Cisco |
We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco. Testimonial By Ed Daly |
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Read more →What It's Like to Work at Gainsight | Gainsight
Frequently Asked Questions(FAQ)
for Gainsight CS
What is Gainsight CS?
Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.
It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.
Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.
What is Gainsight CS used for?
What are the top features of Gainsight CS?
Who uses Gainsight CS?
What are Gainsight CS alternatives?
Where is Gainsight CS located?
Peers used Gainsight CS for customer feedback management and onboarding
Gainsight CS Competitors
Gainsight CS Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
Gainsight CS Integrations
Gainsight CS integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gainsight CS
Software Failure Risk Guidance
?for Gainsight CS
Overall Risk Meter
Top Failure Risks for Gainsight CS
Gainsight, Inc News
Gainsight CC Reaches Key Milestones in Growth, AI, Recognition - MarTech Cube
Gainsight's Customer Communities (Gainsight CC) product was recognized as a Leader in the IDC MarketScape: Worldwide Enterprise Community Applications 2025 report. Gainsight announced significant growth and AI advancements, including a deeper integration with Skilljar, the launch of a Moderation AI Agent, and AI Translations feature. Gainsight added over 60 new customers, marking its strongest growth year, and expanded its Community business through strategic investments and leadership appointments.
Gainsight Founder Nick Mehta Hands CEO Role to Chuck Ganapathi | The Software Report
Gainsight has announced a leadership transition with Founder Nick Mehta stepping down as CEO to become a Board Member and Special Advisor. Chuck Ganapathi, previously President and COO, will succeed Mehta as CEO. Ganapathi has extensive experience in CRM and enterprise software and has led Gainsight's growth initiatives, including key acquisitions and product rollouts.
Digital CS Enters a New Paradigm, Driven by Agentic AI
Gainsight is advancing digital customer success with agentic AI, enhancing automation and customer intelligence. Their new AI-powered tools, including Staircase AI and Atlas, help Customer Success Managers automate routine tasks, identify churn risks, and uncover upsell opportunities. This approach allows for personalized, scalable customer interactions, improving retention and growth.
Agentic AI and Customer Success: Redefining the Journey
Gainsight is leveraging agentic AI to transform customer success management. At the Pulse Unplugged event, Gainsight showcased its Atlas AI agents, including Staircase AI and the Renewal AI Agent, which automate repetitive tasks and enhance customer interactions. These tools enable proactive engagement, reduce churn, and improve retention. Gainsight's AI solutions aim to empower customer success teams by allowing them to focus on strategic initiatives and creative problem-solving.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
