Gainsight Platform Overview
Gainsight is the platform for Customer Success and Product teams. It turns disparate customer data into actionable insights for measurable business outcomes.
Use Cases
Customers recommend Customer Feedback Management, Onboarding, Automated Playbooks, as the business use cases that they have been most satisfied with while using Gainsight Platform.
Business Priorities
Improve Customer Visibility and Reduce Chrun are the most popular business priorities that customers and associates have achieved using Gainsight Platform.
Gainsight Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight Platform's features include Dashboard, Feedback Surveys, Alert On Key Customer Events, etc.
Reviews
"The Gainsight features I’m most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer." - Tom Wix
Gainsight Platform, Totango, ChurnZero, Gainsight CS, Freshdesk Customer Success, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight Platform
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Gainsight Platform is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Large Enterprise.
Comprehensive Insights on Gainsight Platform Use Cases
How can Gainsight Platform enhance your Customer Feedback Management process?
"...Gainsight is also used by our Customer Support Organization for trasactional NPS...." Peer review by John Johnson, Manager, Customer Success - Enterprise, Flexera
Why is Gainsight Platform the best choice for Onboarding?
"...Journey Orchestrator has been invaluable in our one-to-many outreaches, onboarding sequences, and communication campaigns...." Peer review by Sarah E.
How efficiently Does Gainsight Platform manage your Automated Playbooks?
What solutions does Gainsight Platform provide for Workflow Management?
What makes Gainsight Platform ideal for Customer Success Management?
68+ more Business Use Cases
15 buyers and buying teams have used Cuspera to assess how well Gainsight Platform solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The Gainsight features I’m most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. Testimonial By Tom Wix |
|
We've actually been able to quadruple the amount of customers that we reach in our lower tier. Testimonial By Nicole Richards |
|
I really couldn't be happier with our selection. Gainsight has become a centerpiece of our Customer Success team and is integrated in an operational day-to-day level. Testimonial By Eric Foster |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tom Wix Director of Customer Success Operations Alfresco |
The Gainsight features I’m most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. Testimonial By Tom Wix |
|
Nicole Richards Director, Global Client Services Rosetta Stone |
We've actually been able to quadruple the amount of customers that we reach in our lower tier. Testimonial By Nicole Richards |
|
Eric Foster Head of Customer Success RiskIQ |
I really couldn't be happier with our selection. Gainsight has become a centerpiece of our Customer Success team and is integrated in an operational day-to-day level. Testimonial By Eric Foster |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Resultados DigitaisRead More |
|
Case Study DeltekRead More |
|
Case Study WeWorkRead More |
Video
What It's Like to Work at Gainsight | Gainsight
Frequently Asked Questions(FAQ)
for Gainsight Platform
What is Gainsight Platform?
Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.
It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.
Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.
What is Gainsight Platform used for?
What are the top features of Gainsight Platform?
Who uses Gainsight Platform?
What are Gainsight Platform alternatives?
Where is Gainsight Platform located?
Peers used Gainsight Platform for customer feedback management and onboarding
Gainsight Platform Competitors
Gainsight Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
Gainsight Platform Integrations
Gainsight Platform integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Gainsight Platform
Overall Risk Meter
Top Failure Risks for Gainsight Platform
Gainsight Feeds
A (Really) Deep Dive Into My Biggest Takeaways from Every Customer Education Session at Pulse
Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Louis’ America’s Center for two unforgettable days filled with learning, networking…and puppies. This year’s Pulse also featured a first—a dedicated track on digital customer education with a simple goal: Provide attendees with actionable insights and takeaways they could apply to their program. Now, I want to share my biggest takeaways from every session and what I think they mean for the future of digital customer education. I will warn you, though, there’s a lot here, so buckle up, grab some popcorn, and dive in. Session: Human-Centered Education—HubSpot’s Winning Formula for Customer Success Courtney Sembler, Director of the HubSpot Academy If you’ve never met Courney Sembler, allow me to virtually introduce you. With nearly a decade at HubSpot in a variety of roles, Courtney now serves as the Director of HubSpot Academy. Her mission? Create a global learning community through content, experiences, and credentials that help HubSpot increase product adoption, maximize career potential, and expand HubSpot’s market reach—and it’s safe to say she’s accomplished that. She’s a digital customer education rockstar in every sense, so I was understandably excited for her session that dove into […]
The post A (Really) Deep Dive Into My Biggest Takeaways from Every Customer Education Session at Pulse appeared first on Gainsight Software.
Supercharge Your CS Team to Boost Customer Value
If you’re looking to turn your Customer Success (CS) team into a proactive, scalable, revenue-generating machine, then don’t sleep on Hubspot’s new podcast, This is Growth. Hosted by Daphne Costa Lopes, Director of CS, Hubspot, This is Growth helps SaaS businesses scale using customer-led growth strategies. The most recent episode explores the art of defining and measuring customer value—featuring our own expert on the subject, Tori Jeffcoat, Senior Manager, Marketing Strategy, CS and AI, Gainsight. If you’re the TL;DL type (Too Long; Didn’t Listen), don’t worry, we got you. Let’s dive into the main points. Defining Customer Value To define customer value, you first have to ask: What does success look like to your customers? Success is more than just a checklist of features adopted or a routine engagement—it’s the tangible business outcomes that customers achieve with your help. These tangible outcomes include quantifiable efficiency increases, booked retention and expansion revenue, or even a reduced cost to serve (CTS). To nail this down, you need to get up close and personal with your customers’ business processes and challenges. Focusing on the customer’s needs and aligning your strategy with their overarching business metrics is essential to defining customer value. Additionally, you […]
The post Supercharge Your CS Team to Boost Customer Value appeared first on Gainsight Software.
Gainsight Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
Get a personalised risk report for Gainsight Platform
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Gainsight Platform may get in touch with you regarding your request.
Request Custom Quote
Gainsight will get in touch with you regarding your request.