Gainsight Platform Overview

This is a summary of the comprehensive capabilities and benefits of Gainsight Platform based on over 12912 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Gainsight Platform, Totango, ChurnZero, Gainsight CS, Freshdesk Customer Success, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Gainsight Platform is right for your needs? Our Cuspera AI engine can evaluate how Gainsight Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.

Gainsight Platform supports business activities such as:

  • Customer Feedback Management
  • Training & Onboarding
  • Automated Playbooks
  • Workflow Management
  • Customer Success Management

Gainsight Platform can help you with many business goals, such as Improve Customer Visibility, Reduce Chrun, Improve Product Adoption, Uncover Expansion Opportunities, Enhance Customer Relationships, etc. As a solution, Gainsight Platform's capabilities include Dashboard, Feedback Surveys, Alert On Key Customer Events, etc.

Gainsight Platform was founded in 2011. Computer Software Vertical is its biggest customer base.

Reviews

"When you are scaling to thousands of customers, you need to have a good sense of what’s going on with your customers. We let Gainsight manage a lot of that work for us. " - Jeffrey Coleman

Gainsight Platform Reviews

15 buyers and buying teams have used Cuspera to assess how well Gainsight Platform solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Improve Customer Visibility and Reduce Chrun are the most popular business priorities peers achieved using Gainsight Platform.

Other priorities:

  • Improve Product Adoption
  • Uncover Expansion Opportunities
  • Enhance Customer Relationships
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Training & Onboarding , Automated Playbooks , as the business use cases that they have been most satisfied while using Gainsight Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management

4.74/5

Read Reviews (451)

"...However, it will only get harder to maintain the same level of commitment and customer satisfaction as we grow...."
measuring net promoter score

4.76/5

Read Reviews (270)

"...You might have a dashboard that displays current NPS responses, health scores, life cycle, and renewal date...."
measuring customer satisfaction

4.89/5

Read Reviews (112)

"...When we replaced some of our manual onboarding calls with training videos, we saw that Implementation CSAT actually went up...."
Training & Onboarding

4.19/5

Read Reviews (242)

"...Operations which is my department supports the onboarding and ongoing activities for the sales team...."
Automated Playbooks

3.94/5

Read Reviews (179)

"...We have built playbooks in the tool to address specific needs, specifically around risk mitigation...."
talk track creation

1.92/5

Read Reviews (1)

"Anaplan Uses Gainsight to Stand Up and Evolve to a True SaaS Customer Success Model for Connected Planning"
PEER EXPERIENCES
Customer Feedback Management

4.74/5

Read Reviews (451)

"...However, it will only get harder to maintain the same level of commitment and customer satisfaction as we grow...." Peer review by Tom Shelly, Product Marketing Director, Bizzabo
measuring net promoter score

4.74/5

Read Reviews (270)

measuring customer satisfaction

4.74/5

Read Reviews (112)

Training & Onboarding

4.19/5

Read Reviews (242)

"...Operations which is my department supports the onboarding and ongoing activities for the sales team...." Peer review by Verified User, Manager in Customer Service, Computer & Network Security
Automated Playbooks

3.94/5

Read Reviews (179)

"...We have built playbooks in the tool to address specific needs, specifically around risk mitigation...." Peer review by Director in Other
talk track creation

3.94/5

Read Reviews (1)

68+ more Business Use Cases

Our AI advisor, Wyz, harnessed 12912 insights from peers and experts to help you assess how these Gainsight Platform use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Gainsight Platform testimonial

Jeffrey Coleman

Director of Customer Success

Survey Monkey

When you are scaling to thousands of customers, you need to have a good sense of what’s going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman
Gainsight Platform testimonial

Roelf Kuitse

Manager, Customer Success Organization

Imprivata

By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive. Testimonial By Roelf Kuitse
Gainsight Platform testimonial

BEN MICHAEL

SR.MANAGER, CUSTOMER SUCCESS

Jamf

Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process. Testimonial By BEN MICHAEL
CUSTOMERS TESTIMONIALS
Gainsight Platform testimonial

Jeffrey Coleman

Director of Customer Success

Survey Monkey

When you are scaling to thousands of customers, you need to have a good sense of what’s going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman
Gainsight Platform testimonial

Roelf Kuitse

Manager, Customer Success Organization

Imprivata

By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive. Testimonial By Roelf Kuitse
Gainsight Platform testimonial

BEN MICHAEL

SR.MANAGER, CUSTOMER SUCCESS

Jamf

Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process. Testimonial By BEN MICHAEL

Case Studies

COMPANY CASE STUDIES
Gainsight Platform case study
Case Study Delphix

Delphix Lays the Groundwork for Proactive and Predictive Customer Success With Gainsight

Read More
Gainsight Platform case study
Case Study Ping Identity

Ping Identity Increases Its Renewal Risk Lead Time Using Gainsight, Paving the Way for Lower Churn and Higher Profits

Read More
Gainsight Platform case study
Case Study Singular

Singular Reduces Customer Churn and Surfaces New Revenue Opportunities Using Gainsight

Read More

Video

What It's Like to Work at Gainsight | Gainsight

Video Thumbnail

Frequently Asked Questions(FAQ)

for Gainsight Platform

What is Gainsight Platform?

Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.

What is Gainsight Platform used for?

Gainsight Platform is a Customer Success Platform Software mainly used by its customers to Improve Customer Visibility and Reduce Chrun by Customer Feedback Management, Training & Onboarding and Automated Playbooks .

What are the top features of Gainsight Platform?

Dashboard, Feedback surveys and Alert on key customer events are some of the top features of Gainsight Platform.

Who uses Gainsight Platform?

Gainsight Platform is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Gainsight Platform alternatives?

Totango, ChurnZero, Gainsight CS and Freshdesk Customer Success are popular alternatives for Gainsight Platform.

Where is Gainsight Platform located?

Gainsight Platform is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .

Popular Business Setting

for Gainsight Platform

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise
lightning

Peers used Gainsight Platform to Improve customer visibility and Reduce chrun

Peer and Expert Opinion on Features

for Gainsight Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

3.31/5

Read Reviews (430)
Feedback surveys

4.36/5

Read Reviews (353)
Alert on key customer events

3.92/5

Read Reviews (163)
Personalization

4.18/5

Read Reviews (112)
Recording

4.29/5

Read Reviews (106)
FEATURES RATINGS AND REVIEWS
Dashboard

3.31/5

Read Reviews (430)
Feedback surveys

4.36/5

Read Reviews (353)
Alert on key customer events

3.92/5

Read Reviews (163)
Personalization

4.18/5

Read Reviews (112)
Recording

4.29/5

Read Reviews (106)

IT and Other Capabilities

for Gainsight Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.40/5

Read Reviews (629)
Data Import

2.89/5

Read Reviews (1198)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.40/5

Read Reviews (629)
Data Import

2.89/5

Read Reviews (1198)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.89/5

Read Reviews (827)
Chat Support

4.88/5

Read Reviews (622)
Phone Support

4.88/5

Read Reviews (506)
24/7 Support

4.65/5

Read Reviews (3273)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.89/5

Read Reviews (827)
Chat Support

4.88/5

Read Reviews (622)
Phone Support

4.88/5

Read Reviews (506)
24/7 Support

4.65/5

Read Reviews (3273)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.57/5

Read Reviews (4)
Analytics

4.39/5

Read Reviews (593)
Custom Reports

2.88/5

Read Reviews (1377)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.57/5

Read Reviews (4)
Analytics

4.39/5

Read Reviews (593)
Custom Reports

2.88/5

Read Reviews (1377)

Software Failure Risk Guidance

?

for Gainsight Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Gainsight Platform

Vendor Profile Details

Company Name

Gainsight

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

SERIES E