Gainsight Platform Overview
This is a summary of the comprehensive capabilities and benefits of Gainsight Platform based on over 12912 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Gainsight Platform, Totango, ChurnZero, Gainsight CS, Freshdesk Customer Success, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Gainsight Platform is right for your needs? Our Cuspera AI engine can evaluate how Gainsight Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.
Gainsight Platform supports business activities such as:
- Customer Feedback Management
- Training & Onboarding
- Automated Playbooks
- Workflow Management
- Customer Success Management
Gainsight Platform can help you with many business goals, such as Improve Customer Visibility, Reduce Chrun, Improve Product Adoption, Uncover Expansion Opportunities, Enhance Customer Relationships, etc. As a solution, Gainsight Platform's capabilities include Dashboard, Feedback Surveys, Alert On Key Customer Events, etc.
Gainsight Platform was founded in 2011. Computer Software Vertical is its biggest customer base.
Reviews
"We've actually been able to quadruple the amount of customers that we reach in our lower tier. " - Nicole Richards
Cuspera Reviews
15 buyers and buying teams have used Cuspera to assess how well Gainsight Platform solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Improve Customer Visibility and Reduce Chrun are the most popular business priorities peers achieved using Gainsight Platform.
Use Cases
Peers recommend Customer Feedback Management , Training & Onboarding , Automated Playbooks , as the business use cases that they have been most satisfied while using Gainsight Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management |
4.74/5 ★ |
"...Whether it is visibility into our NPS scores (we use them for NPS surveys), customer scorecards or Calls..." Peer review by Dave G., Advisor |
| measuring net promoter score |
4.76/5 ★ |
"...Gainsight helps to provide customer health, NPS, and sponsor tracking details for all of our accounts...." Peer review by Michelle Janco, Sr. Customer Success Manager, Clarizen |
| measuring customer satisfaction |
4.89/5 ★ |
"...Box Chooses Gainsight to Power Customer Satisfaction, Adoption, Renewals, and Expansion...." Case Study Box |
| Training & Onboarding |
4.19/5 ★ |
"...We also use Gainsight to help identify clients in terms of where they are at with their onboarding process...." Peer review by Consultant |
| Automated Playbooks |
3.94/5 ★ |
"...We have built playbooks in the tool to address specific needs, specifically around risk mitigation...." Peer review by Verified User, Director in Other, Computer Software |
| talk track creation |
1.92/5 ★ |
"We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down." https://www.gainsight.com/ |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management |
4.74/5 ★ |
"...Whether it is visibility into our NPS scores (we use them for NPS surveys), customer scorecards or Calls..." Peer review by Dave G., Advisor |
|
| measuring net promoter score |
4.74/5 ★ |
| measuring customer satisfaction |
4.74/5 ★ |
| Training & Onboarding |
4.19/5 ★ |
"...We also use Gainsight to help identify clients in terms of where they are at with their onboarding process...." Peer review by Consultant |
|
| Automated Playbooks |
3.94/5 ★ |
"...We have built playbooks in the tool to address specific needs, specifically around risk mitigation...." Peer review by Verified User, Director in Other, Computer Software |
|
| talk track creation |
3.94/5 ★ |
68+ more Business Use Cases
Our AI advisor, Wyz, harnessed 12912 insights from peers and experts to help you assess how these Gainsight Platform use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We've actually been able to quadruple the amount of customers that we reach in our lower tier. Testimonial By Nicole Richards |
|
We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams. Testimonial By Adrian Beni |
|
By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive. Testimonial By Roelf Kuitse |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nicole Richards Director, Global Client Services Rosetta Stone |
We've actually been able to quadruple the amount of customers that we reach in our lower tier. Testimonial By Nicole Richards |
|
Adrian Beni VP Product Infobip |
We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams. Testimonial By Adrian Beni |
|
Roelf Kuitse Manager, Customer Success Organization Imprivata |
By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive. Testimonial By Roelf Kuitse |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study DeltekRead More |
|
Case Study BongoRead More |
|
Case Study SurveyMonkeyRead More |
Frequently Asked Questions(FAQ)
for Gainsight Platform
What is Gainsight Platform?
What is Gainsight Platform used for?
What are the top features of Gainsight Platform?
Who uses Gainsight Platform?
What are Gainsight Platform alternatives?
Where is Gainsight Platform located?
Popular Business Setting
for Gainsight Platform
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used Gainsight Platform to Improve customer visibility and Reduce chrun
Gainsight Platform Alternatives
Peer and Expert Opinion on Features
for Gainsight Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (430) |
| Feedback surveys | Read Reviews (353) |
| Alert on key customer events | Read Reviews (163) |
| Personalization | Read Reviews (112) |
| Recording | Read Reviews (106) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (430) |
| Feedback surveys | Read Reviews (353) |
| Alert on key customer events | Read Reviews (163) |
| Personalization | Read Reviews (112) |
| Recording | Read Reviews (106) |
IT and Other Capabilities
for Gainsight Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (629) |
| Data Import | Read Reviews (1198) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (629) |
| Data Import | Read Reviews (1198) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (827) |
| Chat Support | Read Reviews (622) |
| Phone Support | Read Reviews (506) |
| 24/7 Support | Read Reviews (3273) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (827) |
| Chat Support | Read Reviews (622) |
| Phone Support | Read Reviews (506) |
| 24/7 Support | Read Reviews (3273) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
Software Failure Risk Guidance
?for Gainsight Platform
Overall Risk Meter
Top Failure Risks for Gainsight Platform
Vendor Profile Details
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
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