Gainsight Platform Overview
Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.
It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.
Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.
Cuspera Reviews
15 buyers and buying teams have used Cuspera to assess how well Gainsight Platform solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Improve Customer Visibility and Reduce Chrun are the most popular business priorities peers achieved using Gainsight Platform.
Use Cases
Peers recommend Customer Feedback Management , Training & Onboarding , Automated Playbooks , as the business use cases that they have been most satisfied while using Gainsight Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management |
4.74/5 ★ |
"...Through their NPS Program, Yext increased their base of referenceable customers by 1,000% over the course of six months...." Case Study Yext |
| measuring net promoter score |
4.76/5 ★ |
"...It is also great for sending out surveys to customers, for NPS, CSAT, or getting feedback in that sense...." Peer review by Ibrahim I, CS Operations Analyst |
| measuring customer satisfaction |
4.89/5 ★ |
"...However, it will only get harder to maintain the same level of commitment and customer satisfaction as we grow...." Peer review by Tom Shelly, Product Marketing Director, Bizzabo |
| Training & Onboarding |
4.19/5 ★ |
"...Not well suited for customers who want to onboard themselves using nothing but online resources...." Peer review by Verified User, Vice-President in Professional Services, Computer Software |
| Automated Playbooks |
3.94/5 ★ |
"...It allows me to navigate my day with customers with the insights and playbooks they provide...." Peer review from Information Technology and Services |
| talk track creation |
1.92/5 ★ |
"Higher Logic Enables Predictable, Data-Driven Renewal Forecasting to Scale With the Long Tail Using Renewal Center from Gainsight" https://info.gainsight.com/higher-logic-case-study.html |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management |
4.74/5 ★ |
"...Through their NPS Program, Yext increased their base of referenceable customers by 1,000% over the course of six months...." Case Study Yext |
|
| measuring net promoter score |
4.74/5 ★ |
| measuring customer satisfaction |
4.74/5 ★ |
| Training & Onboarding |
4.19/5 ★ |
"...Not well suited for customers who want to onboard themselves using nothing but online resources...." Peer review by Verified User, Vice-President in Professional Services, Computer Software |
|
| Automated Playbooks |
3.94/5 ★ |
"...It allows me to navigate my day with customers with the insights and playbooks they provide...." Peer review from Information Technology and Services |
|
| talk track creation |
3.94/5 ★ |
68+ more Business Use Cases
Our AI advisor, Wyz, harnessed 12912 insights from peers and experts to help you assess how these Gainsight Platform use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco. Testimonial By Ed Daly |
|
The Gainsight features I’m most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. Testimonial By Tom Wix |
|
Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process. Testimonial By BEN MICHAEL |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ed Daly Sr Director, Global Customer Success Cisco |
We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco. Testimonial By Ed Daly |
|
Tom Wix Director of Customer Success Operations Alfresco |
The Gainsight features I’m most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. Testimonial By Tom Wix |
|
BEN MICHAEL SR.MANAGER, CUSTOMER SUCCESS Jamf |
Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process. Testimonial By BEN MICHAEL |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Dell BoomiRead More |
|
Case Study AnaplanRead More |
|
Case Study SerraviewRead More |
Frequently Asked Questions(FAQ)
for Gainsight Platform
What is Gainsight Platform?
What is Gainsight Platform used for?
What are the top features of Gainsight Platform?
Who uses Gainsight Platform?
What are Gainsight Platform alternatives?
Where is Gainsight Platform located?
Popular Business Setting
for Gainsight Platform
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used Gainsight Platform to Improve customer visibility and Reduce chrun
Gainsight Platform Alternatives
Peer and Expert Opinion on Features
for Gainsight Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (430) |
| Feedback surveys | Read Reviews (353) |
| Alert on key customer events | Read Reviews (163) |
| Personalization | Read Reviews (112) |
| Recording | Read Reviews (106) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (430) |
| Feedback surveys | Read Reviews (353) |
| Alert on key customer events | Read Reviews (163) |
| Personalization | Read Reviews (112) |
| Recording | Read Reviews (106) |
IT and Other Capabilities
for Gainsight Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (629) |
| Data Import | Read Reviews (1198) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (629) |
| Data Import | Read Reviews (1198) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (827) |
| Chat Support | Read Reviews (622) |
| Phone Support | Read Reviews (506) |
| 24/7 Support | Read Reviews (3273) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (827) |
| Chat Support | Read Reviews (622) |
| Phone Support | Read Reviews (506) |
| 24/7 Support | Read Reviews (3273) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
Software Failure Risk Guidance
?for Gainsight Platform
Overall Risk Meter
Top Failure Risks for Gainsight Platform
Vendor Profile Details
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
Series E
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