Gainsight CS Overview
Gainsight is the platform for Customer Success and Product teams. It turns disparate customer data into actionable insights for measurable business outcomes.
Use Cases
Customers recommend Customer Feedback Management, Onboarding, Automated Playbooks, as the business use cases that they have been most satisfied with while using Gainsight CS.
Business Priorities
Improve Customer Visibility and Reduce Chrun are the most popular business priorities that customers and associates have achieved using Gainsight CS.
Gainsight CS Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight CS's features include Dashboard, Feedback Surveys, Alert On Key Customer Events, etc. and Gainsight CS support capabilities include Email Support, Chat Support, Phone Support, etc. also Gainsight CS analytics capabilities include Analytics, and Custom Reports.
Reviews
"We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco." - Ed Daly
Peer review evidence (same sources as the product rating summary)
"...Alerts when usage has droppedManages NPS surveys and responsesTimeline for tracking activities & cockpit for task management..." Peer review by Verified User, Contributor in Sales, Internet
"...The key benefits are derived from: - time saved prepping for EBR/QBRs - time saved from automating email communication - improved processes and time saved from to automated generated call to actions (rules which monitor your customer data) - better decision making Gainsight is a grain tool for gaining insight into your business's customers, automating touch points for the higher volume of those smaller customers (80/20 rule), implementing and streamlining processes within you CSM/AM/Sales teams, as well as helping your Salesforce team take over control of customer data from your back-end development team...." Peer review by Gabriel H., Computer Software
"...It addresses ability to create a playbook for different life-cycle, risk, or expansion events based on quantitative data...." Peer review by Garin Landry, Insight Strategy Manager, Planview, Inc.
Gainsight CS, ChurnZero, TalkToTheManager, Front, Wynter, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight CS
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Gainsight CS is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Large Enterprise.
Gainsight CS Customer wins, Customer success stories, Case studies
What Are the key features of Gainsight CS for Customer Feedback Management?
What Are the key features of Gainsight CS for Onboarding?
What Are the key features of Gainsight CS for Automated Playbooks?
How can Gainsight CS enhance your Workflow Management process?
What solutions does Gainsight CS provide for Customer Success Management?
11 buyers and buying teams have used Cuspera to assess how well Gainsight CS solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco. Testimonial By Ed Daly |
|
By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive. Testimonial By Roelf Kuitse |
|
When you are scaling to thousands of customers, you need to have a good sense of what’s going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ed Daly Sr Director, Global Customer Success Cisco |
We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco. Testimonial By Ed Daly |
|
Roelf Kuitse Manager, Customer Success Organization Imprivata |
By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive. Testimonial By Roelf Kuitse |
|
Jeffrey Coleman Director of Customer Success Survey Monkey |
When you are scaling to thousands of customers, you need to have a good sense of what’s going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman |
What It's Like to Work at Gainsight | Gainsight
Frequently Asked Questions (FAQ)
What buyers ask before choosing Gainsight CS
What is Gainsight CS?
Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.
It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.
Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.
What is Gainsight CS used for?
What are the top features of Gainsight CS?
Who uses Gainsight CS?
What are Gainsight CS alternatives?
Where is Gainsight CS located?
Peers used Gainsight CS for customer feedback management and onboarding
Gainsight CS Competitors
Gainsight CS Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
Gainsight CS Integrations
Gainsight CS integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gainsight CS
Software Failure Risk Guidance
?for Gainsight CS
Overall Risk Meter
Top Failure Risks for Gainsight CS
Gainsight, Inc News
Gainsight links Salesforce Agentforce & Slack to data - eCommerceNews Australia
Gainsight has launched integrations with Salesforce Agentforce and Slack, enabling customer intelligence data to flow into these platforms. This integration aims to enhance sales and customer success teams' access to customer health and adoption signals, facilitating better retention and expansion strategies. The integration supports seamless transitions between sales and customer success, leveraging Gainsight's platform to provide a unified view of customer data.
Gainsight Gives Agentforce the Customer Context to Retain and Grow Revenue
Gainsight has introduced new AI-native integrations with Agentforce and Slack, enhancing customer retention and revenue growth. These integrations, available through Model Context Protocol connectors, allow revenue teams to leverage customer intelligence for predicting retention and expansion. Gainsight's solutions provide insights into customer health, risk, and expansion opportunities, facilitating smoother handoffs and improved customer engagement.
Gainsight Gives Agentforce the Customer Context to Retain and Grow Revenue - The Manila Times
Gainsight announced new AI-native integrations with Agentforce and Slack to enhance customer retention and revenue growth. These integrations, available through Model Context Protocol connectors, provide customer health, risk, and expansion signals directly into Salesforce. This helps revenue teams protect renewals, identify expansion opportunities, and ensure smooth handoffs between functions.
Gainsight strengthens AI-Native customer retention team with three ...
Gainsight has appointed three new executives to bolster its AI-native customer retention team. Grant Clarke will lead the Atlas business unit, Jack Leidecker will oversee security as Chief Security Officer, and Vijay Jegan will drive internal AI transformation. These appointments highlight Gainsight's focus on AI-driven operations and security, aiming to enhance customer trust and retention outcomes.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
