Gainsight CS Overview
Gainsight is the platform for Customer Success and Product teams. It turns disparate customer data into actionable insights for measurable business outcomes.
Use Cases
Customers recommend Customer Feedback Management, Onboarding, Automated Playbooks, as the business use cases that they have been most satisfied with while using Gainsight CS.
Business Priorities
Improve Customer Visibility and Reduce Chrun are the most popular business priorities that customers and associates have achieved using Gainsight CS.
Gainsight CS Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight CS's features include Dashboard, Feedback Surveys, Alert On Key Customer Events, etc. and Gainsight CS support capabilities include Email Support, Chat Support, Phone Support, etc. also Gainsight CS analytics capabilities include Analytics, and Custom Reports.
Reviews
"We've actually been able to quadruple the amount of customers that we reach in our lower tier." - Nicole Richards
Peer review evidence (same sources as the product rating summary)
"...We use it for many different functions, some of them being sending out mass email campaigns, sending out all types of surveys (NPS, various CSAT)...." Peer review by Ibrahim Ijaz, CS Operations Analyst, Signifyd
"...Operations which is my department supports the onboarding and ongoing activities for the sales team...." Peer review by Verified User, Manager in Customer Service, Computer & Network Security
"...The Cockpit concept is an excellent idea with all predefined playbooks (customer journey, renewal, Executive Business reviews etc,)...." Peer review by Shimon S., Senior Product Manager
Gainsight CS, ChurnZero, Sinch, TalkToTheManager, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight CS
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Gainsight CS is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Large Enterprise.
Gainsight CS Customer wins, Customer success stories, Case studies
Why is Gainsight CS the best choice for Customer Feedback Management?
How can Gainsight CS optimize your Onboarding Workflow?
How efficiently Does Gainsight CS manage your Automated Playbooks?
What benefits does Gainsight CS offer for Workflow Management?
Why is Gainsight CS the best choice for Customer Success Management?
11 buyers and buying teams have used Cuspera to assess how well Gainsight CS solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We've actually been able to quadruple the amount of customers that we reach in our lower tier. Testimonial By Nicole Richards |
|
We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams. Testimonial By Adrian Beni |
|
We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points. Testimonial By Paul Liebman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nicole Richards Director, Global Client Services Rosetta Stone |
We've actually been able to quadruple the amount of customers that we reach in our lower tier. Testimonial By Nicole Richards |
|
Adrian Beni VP Product Infobip |
We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams. Testimonial By Adrian Beni |
|
Paul Liebman Head of Global Customer Success Eventbrite |
We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points. Testimonial By Paul Liebman |
What It's Like to Work at Gainsight | Gainsight
Frequently Asked Questions(FAQ)
for Gainsight CS
What is Gainsight CS?
Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.
It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.
Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.
What is Gainsight CS used for?
What are the top features of Gainsight CS?
Who uses Gainsight CS?
What are Gainsight CS alternatives?
Where is Gainsight CS located?
Peers used Gainsight CS for customer feedback management and onboarding
Gainsight CS Competitors
Gainsight CS Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
Gainsight CS Integrations
Gainsight CS integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gainsight CS
Software Failure Risk Guidance
?for Gainsight CS
Overall Risk Meter
Top Failure Risks for Gainsight CS
Gainsight, Inc News
Gainsight Builds the Team to Win in AI-Native Services for Customer Retention with Three Executive Appointments
Gainsight announced three executive appointments to enhance its AI-native services for customer retention. Grant Clarke joins as EVP & GM of Atlas, Jack Leidecker as EVP & CSO, and Vijay Jegan as CAITO. These appointments aim to strengthen Gainsight's focus on security, trust, and AI-native operations, reflecting its commitment to customer retention and revenue outcomes.
Gainsight Launches the Agentic Stack for Customer Retention
Gainsight has launched the Agentic Stack, enhancing its platform with agentic AI capabilities for customer retention. The Gainsight Agent Studio allows customer-facing teams to design and automate AI workflows. New features include Gainsight MCP for integrating AI tools with customer intelligence and a strategic partnership with Salesforce for deeper data integration.
Gainsight Launches the Agentic Stack for Customer Retention
Gainsight has launched the Agentic Stack, a comprehensive platform designed to enhance customer retention and growth. This new offering includes the Gainsight Agent Studio, pre-built AI agents, and expanded access to Model Context Protocol (MCP) and command-line interface (CLI). These innovations allow post-sales teams to build and buy AI agents, integrating seamlessly with existing systems. Gainsight has also formed a strategic partnership with Salesforce to integrate Gainsight data into Salesforce's platform.
Gainsight Announces New AI-Native Services Business
Gainsight has launched Atlas, an AI-Native Services business, transforming from a traditional SaaS model to a software-plus-services approach. Atlas offers three paths: pre-built software and AI agents, custom agents and workflows, or full-service management by Gainsight. This shift aims to enhance customer retention by managing renewals and other post-sale outcomes through AI-human collaboration, providing full transparency and accountability.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
