About Gainsight Platform

Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.

It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.

Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Gainsight Platform solves your Customer Success Platform needs.

Business Priorities

Improve Customer Visibility and Reduce Chrun are the most popular business priorities peers achieved using Gainsight Platform.

Other priorities:

  • Improve Product Adoption
  • Uncover Expansion Opportunities
  • Enhance Customer Relationships
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Training & Onboarding , Automated Playbooks , as the business use cases that they have been most satisfied while using Gainsight Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management

4.83/5

Read Reviews (449)

"...Additional functionality, like automated emails to customers and surveys, round out the feature set...." Peer review by Seth Wylie, Director of Customer Success Operations, InsightSquared
measuring net promoter score

4.83/5

Read Reviews (267)

measuring customer satisfaction

4.83/5

Read Reviews (111)

Training & Onboarding

4.45/5

Read Reviews (242)

"...Our consultant team also have started working with Gainsight to monitor the onboarding of new customers...." Peer review by Gabriel Hobbs, Director of Business Operations, Projectplace
Automated Playbooks

4.19/5

Read Reviews (180)

"...Via playbooks, it has allowed us to standardize our processes and automate many key activities for the team...." Peer review by Domenic Armano, Vice President, Customer Success, FirstFuel Software
talk track creation

4.19/5

Read Reviews (1)

PEER EXPERIENCES
Customer Feedback Management

4.83/5

Read Reviews (449)

"...Additional functionality, like automated emails to customers and surveys, round out the feature set...." Peer review by Seth Wylie, Director of Customer Success Operations, InsightSquared
measuring net promoter score

4.83/5

Read Reviews (267)

measuring customer satisfaction

4.83/5

Read Reviews (111)

Training & Onboarding

4.45/5

Read Reviews (242)

"...Our consultant team also have started working with Gainsight to monitor the onboarding of new customers...." Peer review by Gabriel Hobbs, Director of Business Operations, Projectplace
Automated Playbooks

4.19/5

Read Reviews (180)

"...Via playbooks, it has allowed us to standardize our processes and automate many key activities for the team...." Peer review by Domenic Armano, Vice President, Customer Success, FirstFuel Software
talk track creation

4.19/5

Read Reviews (1)

70+ more Business Use Cases

Our AI advisor, Wyz, harnessed 12004 insights from peers and experts to help you assess how these Gainsight Platform use cases fit your Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Nicole Richards

Director, Global Client Services

Rosetta Stone

We've actually been able to quadruple the amount of customers that we reach in our lower tier. Testimonial By Nicole Richards

Andrew Cummins

Customer Experience Manager

Incontact

We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down. Testimonial By Andrew Cummins

Paul Liebman

Head of Global Customer Success

Eventbrite

We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points. Testimonial By Paul Liebman
CUSTOMERS TESTIMONIALS

Nicole Richards

Director, Global Client Services

Rosetta Stone

We've actually been able to quadruple the amount of customers that we reach in our lower tier. Testimonial By Nicole Richards

Andrew Cummins

Customer Experience Manager

Incontact

We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down. Testimonial By Andrew Cummins

Paul Liebman

Head of Global Customer Success

Eventbrite

We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points. Testimonial By Paul Liebman

Case Studies

COMPANY CASE STUDIES
Case Study SailPoint

SailPoint Evolves to a Strategic, Proactive Customer Success Approach Supported by Gainsight

Read More
Case Study Serenova

Serenova Establishes a Foundation for the Success of Its Customer Success Organization and Drives 110% Renewals

Read More
Case Study Intelex

Intelex Drives Customer Success Efficiency and Reduces Customer Time to Value With Gainsight

Read More

Popular Business Setting

for Gainsight Platform

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Peers used Gainsight Platform to Improve customer visibility and Reduce chrun

Peer and Expert Opinion on Features

for Gainsight Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

3.75/5

Read Reviews (385)
Feedback surveys

4.72/5

Read Reviews (323)
Alert on key customer events

4.16/5

Read Reviews (154)
Personalization

4.13/5

Read Reviews (113)
Recording

4.69/5

Read Reviews (95)
FEATURES RATINGS AND REVIEWS
Dashboard

3.75/5

Read Reviews (385)
Feedback surveys

4.72/5

Read Reviews (323)
Alert on key customer events

4.16/5

Read Reviews (154)
Personalization

4.13/5

Read Reviews (113)
Recording

4.69/5

Read Reviews (95)

IT and Other Capabilities

for Gainsight Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.91/5

Read Reviews (554)
Data Import

3.44/5

Read Reviews (1019)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.91/5

Read Reviews (554)
Data Import

3.44/5

Read Reviews (1019)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.93/5

Read Reviews (613)
Email Support

4.92/5

Read Reviews (817)
Phone Support

4.92/5

Read Reviews (500)
24/7 Support

4.78/5

Read Reviews (3185)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.93/5

Read Reviews (613)
Email Support

4.92/5

Read Reviews (817)
Phone Support

4.92/5

Read Reviews (500)
24/7 Support

4.78/5

Read Reviews (3185)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.98/5

Read Reviews (3)
Analytics

4.51/5

Read Reviews (577)
Custom Reports

3.30/5

Read Reviews (1212)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

1.98/5

Read Reviews (3)
Analytics

4.51/5

Read Reviews (577)
Custom Reports

3.30/5

Read Reviews (1212)

Failure Risk Guidance Security Report

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for Gainsight Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Gainsight Platform

Vendor Profile Details

Company Name

Gainsight

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

Series E