Gainsight Platform Overview
Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.
It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.
Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.
Cuspera Reviews
15 buyers and buying teams have used Cuspera to assess how well Gainsight Platform solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Improve Customer Visibility and Reduce Chrun are the most popular business priorities peers achieved using Gainsight Platform.
Use Cases
Peers recommend Customer Feedback Management , Training & Onboarding , Automated Playbooks , as the business use cases that they have been most satisfied while using Gainsight Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management |
4.74/5 ★ |
"...NPS surveys, built on lists that we choose how we segment, has been really helpful...." Peer review by Andrew Hall, Manager, Customer Success, Yesware |
| measuring net promoter score |
4.76/5 ★ |
"...The ability to send out Net Promoter Score (NPS) surveys from Gainsight's application, have it tracked, and then actions built off of the results allow us to promptly reach out to detractors and, in turn, resolve concerns and objectives that may exist...." Peer review by Mark Eaton, Vice President, Customer Success, LevelEleven |
| measuring customer satisfaction |
4.89/5 ★ |
"...This has allow our teams to fully automate certain customer communications and NPS/CSAT surveys and our responses to the customer...." Peer review by Administrator |
| Training & Onboarding |
4.19/5 ★ |
"...We use Gainsight to help onboard new CS reps, which in turn helps them onboard new customers...." Peer review by ✔Robert Riegel, Operations Manager, WordStream |
| Automated Playbooks |
3.94/5 ★ |
"...From there, you can easily create actions to help improve the data through either digital email campaigns or end-user playbooks...." Peer review by Jean N., Customer Success Advisor for Startups |
| talk track creation |
1.92/5 ★ |
"When you are scaling to thousands of customers, you need to have a good sense of what’s going on with your customers. We let Gainsight manage a lot of that work for us." https://www.gainsight.com/solutions/scale-efficiency/ |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management |
4.74/5 ★ |
"...NPS surveys, built on lists that we choose how we segment, has been really helpful...." Peer review by Andrew Hall, Manager, Customer Success, Yesware |
|
| measuring net promoter score |
4.74/5 ★ |
| measuring customer satisfaction |
4.74/5 ★ |
| Training & Onboarding |
4.19/5 ★ |
"...We use Gainsight to help onboard new CS reps, which in turn helps them onboard new customers...." Peer review by ✔Robert Riegel, Operations Manager, WordStream |
|
| Automated Playbooks |
3.94/5 ★ |
"...From there, you can easily create actions to help improve the data through either digital email campaigns or end-user playbooks...." Peer review by Jean N., Customer Success Advisor for Startups |
|
| talk track creation |
3.94/5 ★ |
68+ more Business Use Cases
Our AI advisor, Wyz, harnessed 12912 insights from peers and experts to help you assess how these Gainsight Platform use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Gainsight has made customer insight effortlessly accessible across our company. In a matter of minutes any member of the team can be equipped to interact with customers. Testimonial By Jocelyn Brown |
|
I really couldn't be happier with our selection. Gainsight has become a centerpiece of our Customer Success team and is integrated in an operational day-to-day level. Testimonial By Eric Foster |
|
We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down. Testimonial By Andrew Cummins |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jocelyn Brown VP of Customer Success Allocadia |
Gainsight has made customer insight effortlessly accessible across our company. In a matter of minutes any member of the team can be equipped to interact with customers. Testimonial By Jocelyn Brown |
|
Eric Foster Head of Customer Success RiskIQ |
I really couldn't be happier with our selection. Gainsight has become a centerpiece of our Customer Success team and is integrated in an operational day-to-day level. Testimonial By Eric Foster |
|
Andrew Cummins Customer Experience Manager Incontact |
We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down. Testimonial By Andrew Cummins |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Rosetta StoneRead More |
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Case Study CitrixRead More |
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Case Study Falcon.ioRead More |
Frequently Asked Questions(FAQ)
for Gainsight Platform
What is Gainsight Platform?
What is Gainsight Platform used for?
What are the top features of Gainsight Platform?
Who uses Gainsight Platform?
What are Gainsight Platform alternatives?
Where is Gainsight Platform located?
Popular Business Setting
for Gainsight Platform
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used Gainsight Platform to Improve customer visibility and Reduce chrun
Gainsight Platform Alternatives
Peer and Expert Opinion on Features
for Gainsight Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (430) |
| Feedback surveys | Read Reviews (353) |
| Alert on key customer events | Read Reviews (163) |
| Personalization | Read Reviews (112) |
| Recording | Read Reviews (106) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (430) |
| Feedback surveys | Read Reviews (353) |
| Alert on key customer events | Read Reviews (163) |
| Personalization | Read Reviews (112) |
| Recording | Read Reviews (106) |
IT and Other Capabilities
for Gainsight Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (629) |
| Data Import | Read Reviews (1198) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (629) |
| Data Import | Read Reviews (1198) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (827) |
| Chat Support | Read Reviews (622) |
| Phone Support | Read Reviews (506) |
| 24/7 Support | Read Reviews (3273) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (827) |
| Chat Support | Read Reviews (622) |
| Phone Support | Read Reviews (506) |
| 24/7 Support | Read Reviews (3273) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
Software Failure Risk Guidance
?for Gainsight Platform
Overall Risk Meter
Top Failure Risks for Gainsight Platform
Vendor Profile Details
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
Series E
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