Successeve Overview

Successeve is a Product-led Customer Management Platform that helps companies monitor customer health and activity, opening doors for more sales opportunities. It helps to maximize customer conversion and product adoption and prevent churn. Small, medium and large companies make use of the software.

It keeps a live track of essential metrics, focuses on the best trials based on custom fit and product adoption, identifies risks and opportunities based on product usage and customer data, and understands why customers are churning and actioning the win-back strategies that fit best. It integrates with Salesforce, Zapier, Segment, and more.

Key features include SaaS dashboards, customer behavior, product usage, health score, advanced segmentation and playbooks. Salesmachine’s modular architecture delivers a 360° view into the customer journey while allowing for focus and specific action at every important stage. It supplies event-triggered tools ranging from alerts and notifications of risk and opportunities to automated customer communications and team task assignment and reports generation.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Successeve solved their Customer Success Platform needs. Cuspera uses 194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Successeve.

Other priorities:

  • Scale Best Practices
  • Acquire Customers
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Training & Onboarding , Customer Feedback Management , as the business use cases that they have been most satisfied while using Successeve.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.76/5

Read Reviews (13)

"...Your customer success teams needs actionable insights to engage with the right customers at the right time...." Customer Success Software Platform
engaging and following up

4.58/5

Read Reviews (7)

"...Your customer success teams needs actionable insights to engage with the right customers at the right time...."
Training & Onboarding with E-Mail

4.46/5

Read Reviews (11)

"...Would happily recommend it to anyone looking to score contacts / set-up easy emails workflows / monitor onboarding efforts ...."
Customer Feedback Management with E-Mail

3.54/5

Read Reviews (6)

"...Integrate with your ecosystem: Support, NPS, Payment, CRM, Emails...." Salesmachine.io
measuring net promoter score

3.75/5

Read Reviews (4)

"...Integrate with your ecosystem: Support, NPS, Payment, CRM, Emails...."
PEER EXPERIENCES
Engagement Management

4.76/5

Read Reviews (13)

"...Your customer success teams needs actionable insights to engage with the right customers at the right time...." Customer Success Software Platform
engaging and following up

4.76/5

Read Reviews (7)

Training & Onboarding with E-Mail

4.46/5

Read Reviews (11)

"...Would happily recommend it to anyone looking to score contacts / set-up easy emails workflows / monitor onboarding efforts ...." Peer review by Esther L., Operations director, Internet
Customer Feedback Management with E-Mail

3.54/5

Read Reviews (6)

"...Integrate with your ecosystem: Support, NPS, Payment, CRM, Emails...." Salesmachine.io
measuring net promoter score

3.54/5

Read Reviews (4)

10+ more Business Use Cases

Our AI advisor, Wyz, harnessed 194 insights from peers and experts to help you assess how these Successeve use cases fit your Customer Success Platform needs.

Popular Business Setting

for Successeve

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market

Peers used Successeve to Enhance customer relationships and Increase sales & revenue

Peer and Expert Opinion on Features

for Successeve

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

3.48/5

Read Reviews (10)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

3.48/5

Read Reviews (10)

IT and Other Capabilities

for Successeve

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

2.54/5

Read Reviews (8)
Data Export

2.08/5

Read Reviews (2)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

2.54/5

Read Reviews (8)
Data Export

2.08/5

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.37/5

Read Reviews (19)
Email Support

3.29/5

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.37/5

Read Reviews (19)
Email Support

3.29/5

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.50/5

Read Reviews (11)
Custom Reports

3.14/5

Read Reviews (15)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.50/5

Read Reviews (11)
Custom Reports

3.14/5

Read Reviews (15)

Software Failure Risk Guidance

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for Successeve

Top Failure Risks for Successeve

Vendor Profile Details

Company Name

salesmachine

Year Founded

2015

HQ Location

Cambridge, Massachusetts

Employees

11-50

Social

Financials

Seed