Successeve Overview
Successeve is a Product-led Customer Management Platform that helps companies monitor customer health and activity, opening doors for more sales opportunities. It helps to maximize customer conversion and product adoption and prevent churn. Small, medium and large companies make use of the software.
It keeps a live track of essential metrics, focuses on the best trials based on custom fit and product adoption, identifies risks and opportunities based on product usage and customer data, and understands why customers are churning and actioning the win-back strategies that fit best. It integrates with Salesforce, Zapier, Segment, and more.
Key features include SaaS dashboards, customer behavior, product usage, health score, advanced segmentation and playbooks. Salesmachine’s modular architecture delivers a 360° view into the customer journey while allowing for focus and specific action at every important stage. It supplies event-triggered tools ranging from alerts and notifications of risk and opportunities to automated customer communications and team task assignment and reports generation.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Successeve solved their Customer Success Platform needs. Cuspera uses 194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Successeve.
Use Cases
Peers recommend Engagement Management , Training & Onboarding , Customer Feedback Management , as the business use cases that they have been most satisfied while using Successeve.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.76/5 ★ |
"...Your customer success teams needs actionable insights to engage with the right customers at the right time...." Customer Success Software Platform |
| engaging and following up |
4.58/5 ★ |
"...Your customer success teams needs actionable insights to engage with the right customers at the right time...." Customer Success Software Platform |
| Training & Onboarding with E-Mail |
4.46/5 ★ |
"...Would happily recommend it to anyone looking to score contacts / set-up easy emails workflows / monitor onboarding efforts ...." Peer review by Esther L., Operations director, Internet |
| Customer Feedback Management with E-Mail |
3.54/5 ★ |
"...Integrate with your ecosystem: Support, NPS, Payment, CRM, Emails...." Salesmachine.io |
| measuring net promoter score |
3.75/5 ★ |
"...Integrate with your ecosystem: Support, NPS, Payment, CRM, Emails...." Salesmachine.io |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.76/5 ★ |
"...Your customer success teams needs actionable insights to engage with the right customers at the right time...." Customer Success Software Platform |
|
| engaging and following up |
4.76/5 ★ |
| Training & Onboarding with E-Mail |
4.46/5 ★ |
"...Would happily recommend it to anyone looking to score contacts / set-up easy emails workflows / monitor onboarding efforts ...." Peer review by Esther L., Operations director, Internet |
|
| Customer Feedback Management with E-Mail |
3.54/5 ★ |
"...Integrate with your ecosystem: Support, NPS, Payment, CRM, Emails...." Salesmachine.io |
|
| measuring net promoter score |
3.54/5 ★ |
10+ more Business Use Cases
Our AI advisor, Wyz, harnessed 194 insights from peers and experts to help you assess how these Successeve use cases fit your Customer Success Platform needs.
Popular Business Setting
for Successeve
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Small Business
- Mid Market
Peers used Successeve to Enhance customer relationships and Increase sales & revenue
Peer and Expert Opinion on Features
for Successeve
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (10) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (10) |
IT and Other Capabilities
for Successeve
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (8) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (8) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (19) |
| Email Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (19) |
| Email Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (15) |
Software Failure Risk Guidance
?for Successeve
Top Failure Risks for Successeve
Vendor Profile Details
HQ Location
Cambridge, Massachusetts
Employees
11-50
Social
Financials
Seed
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