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Compare Medallia Agent Connect vs Canny

Comparison Summary

For Medallia Agent Connect vs Canny comparison, Our AI algorithm looked at 1885 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Medallia Agent Connect and Canny to solve their respective business needs.

Pros and cons of Medallia Agent Connect and Canny

Medallia Agent Connect is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys where as Canny is focused towards Collecting Feedback and Engaging Conversational Surveys .

Both Medallia Agent Connect and Canny are Customer Feedback Management software, peers recommend Medallia Agent Connect for coaching where as Canny is more known for products & pricelist management .

logo Medallia Agent Connect

Focus area

Medallia Agent Connect is better than Canny for

Software Failure Risk

  • low

logo Canny

Focus area

Canny is better than Medallia Agent Connect for

Software Failure Risk

  • medium

About

Empower your customer service teams from anywhere

Canny: Customer Feedback Management Tool

Age

2001

Financials

IPO

Private

Business Need

Total Processes
(we found evidences for)

35

37

Total Goals
(we found evidences for)

13

9

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



performance management


rating and review management


training & onboarding


helpdesk management


sales review & feedback


sales call management


workflow management


loyalty management

customise loyalty program



lifetime value management


communication management

sending & publishing communications


products & pricelist management


community building



sales document management



content management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more
  • Scale best practices

  • Acquire customers

  • Launch new products

  • Enhance customer relationships

  • Improve internal communications

  • Improve visibility

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • See 6 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • e-mail

  • chat

  • Slack

  • offline

  • website

  • point of sale

  • on premises

  • phone calls

  • social media

  • Facebook

  • See 9 more
  • user generated content

  • blogs

  • e-mail

  • chat

  • Slack

  • offline

  • website

  • point of sale

  • on premises

  • phone calls

  • social media

  • Facebook

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting