Vitally: Product updates, Customer stories, and Insights | 2026 Cuspera

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Customer stories

Vitally AI helped Triptease unify global customer success operations and reclaim 30% of CSM time. The team saved over 2 hours per week using AI-powered workflows. 97% of AI-generated customer pulse updates were used without edits. Triptease chose Vitally for its customizable platform and strong support. The solution improved visibility into churn and revenue risk for the hospitality company.
Vitally helped CompanyCam move from guesswork to a data-driven customer success strategy. The team faced challenges with scattered data and task prioritization. Vitally's automation and KPI tracking improved efficiency and centralized key metrics. CompanyCam saw onboarding success rates rise by three percentage points. The customer success team now works more proactively and efficiently.
Vitally helped PartnerStack unify customer and partner data in one place. Before Vitally, PartnerStack struggled with scattered data and poor team communication. Vitally integrated with tools like Zendesk and Salesforce, making data easy to access. Teams now share information faster and work together better. PartnerStack uses Vitally dashboards to see key metrics and make decisions quickly. The platform's views and email summaries save time and improve customer success.
Vitally helped Navattic reduce churn by 20% and onboard four times more users in one year. Before Vitally, Navattic struggled to track customer touchpoints and milestones using disconnected tools. With Vitally's Customer Success Platform, the team centralized customer data, automated onboarding emails, and improved account health tracking. Integrations with Salesforce, Stripe, and Zapier let Customer Success Managers work in one place. Navattic also saw a 30% decrease in average time to go live for customers.
Vitally helped User Interviews move from a manual, reactive customer success process to a proactive strategy. The platform gave the team better visibility into renewals and customer usage. Automation and playbooks saved time and energy. User Interviews cut their churn rate in half with Vitally. The team found the platform easy to use and quick to set up.
Vitally helped Hubstaff build a Customer Success team from day one. Hubstaff faced challenges with customer retention and lacked visibility into customer segments. Vitally's platform provided automated workflows, real-time notifications, and customer reporting. These features enabled proactive customer management and reduced churn. Hubstaff now retains more customers and sees increased expansion thanks to Vitally.

Integrations

Customer Feedback Management

Project Management

CRM

Conversion Rate Optimization

Vitally Product Overview

Vitally's Customer Success Platform (CSP) transforms customer engagement by automating and scaling essential strategies, processes, and workflows. Leveraging real-time customer data, it empowers teams to achieve measurable business outcomes. This platform enhances productivity, collaboration, and visibility, making it a trusted choice for over 500 leading B2B customer success teams. Vitally enables businesses to work smarter and grow by providing tools that optimize customer interactions and drive strategic success. With a focus on customer success, the platform is positioned to deliver high ROI through improved customer satisfaction and retention.