Zoho Survey Overview

Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Communication Management, as the business use cases that they have been most satisfied with while using Zoho Survey.

Other use cases:

  • Social Media Management
  • Market Research
  • Collaboration
  • Market Survey
  • Sales Document Management
  • Review Customer Feedback
  • Content Sharing
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Survey.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Improve Employee Experience
  • Improve Product Experience
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Manage Risk
See all business priorities See less business priorities

Zoho Survey Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho Survey works with different mediums / channels such as E-Mail. and Social Media.

Zoho Survey's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc. and Zoho Survey support capabilities include Chat Support, Email Support, Phone Support, etc. also Zoho Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"We are very pleased with the Survey product from Zoho. Simple to use with excellent support." - Alun Rafique.

Peer review evidence (same sources as the product rating summary)

"...Zoho's suite of products allow me to present polished, professional surveys to my customers and potential customers...." Peer review by Internal Consultant
"...using for employee engagement with both a scale and free-flow text. - easy to customize survey - easy to circulate to participants - confidential. ...." Peer review by Verified Reviewer, Hospital & Health Care
"...That data can be exported from Zoho Survey as a CSV, providing an open standard for analyzing and publishing your data using any modeling or statistical analysis software, or just display the result in an Excel spreadsheet...." Using Zoho Survey To Collect Customer Feedback

Zoho Survey, Opinion Stage, Zenloop, Listen360 Customer Engagement Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho Survey

Top Industries

  • Information Technology and Services
  • Education
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zoho Survey is popular in Information Technology And Services, Education, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Zoho Survey Customer wins, Customer success stories, Case studies

Why is Zoho Survey the best choice for Collecting Feedback?

How does Zoho Survey facilitate Engaging Conversational Surveys?

How does Zoho Survey address your Communication Management Challenges?

What solutions does Zoho Survey provide for Social Media Management?

What benefits does Zoho Survey offer for Market Research?

14 buyers and buying teams have used Cuspera to assess how well Zoho Survey solved their Customer Feedback Management needs. Cuspera uses 4546 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Zoho Survey testimonial

Alun Rafique.

Co-Founder

Market Dojo

We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique.
Zoho Survey testimonial

Dr. Gregory Brock

Emeritus Professor

University of Kentucky

ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock
Zoho Survey testimonial

Chris Easterwood

Territory Recruiter

Colonial Life and Accident

Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent. Testimonial By Chris Easterwood
CUSTOMERS TESTIMONIALS
Zoho Survey testimonial

Alun Rafique.

Co-Founder

Market Dojo

We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique.
Zoho Survey testimonial

Dr. Gregory Brock

Emeritus Professor

University of Kentucky

ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock
Zoho Survey testimonial

Chris Easterwood

Territory Recruiter

Colonial Life and Accident

Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent. Testimonial By Chris Easterwood
 

Tata Consultancy Services (TCS) - IT Services - Very Large

TCS to Deploy Zoho’s ManageEngine ITOps in Sovereign Cloud Platform

Mumbai, India

Tata Consultancy Services (TCS) will deploy Zoho's ManageEngine solutions on its SovereignSecure Cloud platform. This partnership targets government and private enterprises in India, focusing on mana...ging cloud and AI workloads while ensuring data sovereignty. ManageEngine's tools will enhance TCS's ability to offer secure cloud services, supporting India's AI-driven transformation.

Read on →
 

Nigerian businesses - Various - Medium

Zoho brings AI to Nigeria’s tax and accounting challenge

Nigeria

Zoho launched a Nigeria-specific version of Zoho Books, integrating AI to automate tax compliance and financial management for Nigerian businesses. The platform addresses local VAT, withholding tax, ...and e-invoicing, aiming to streamline operations and reduce costs. Zoho targets medium-sized enterprises, promoting AI adoption to enhance productivity and compliance.

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Motilal Oswal Financial Services Ltd. - Financial Services - Large

Zoho Powers Enterprise Operations and Data Transformation at Motilal Oswal Financial Services

Mumbai, India

Zoho's unified enterprise platform has been deployed by Motilal Oswal Financial Services Ltd. to modernize its operations across 15 business verticals. The platform integrates Zoho CRM Plus, Zoho Dat...aPrep, Zoho Desk, Zoho Cliq, and Zoho Directory, enabling a consistent Customer 360 view for over 10,000 users. This deployment enhances customer engagement and data transformation, processing over 1 billion rows of customer data monthly.

Read on →
 

Zarthi - Information Technology And Services - Small

India

Zoho Desk helped Zarthi, a cloud management company, resolve 33,590 tickets in one department. The team adopted Zoho Desk twice as fast as previous solutions. Automations and integrations with Twilio..., Zoho Analytics, and Zoho CRM improved ticket routing and performance tracking. Real-time dashboards and mobile access boosted collaboration and agent productivity. Zarthi saw faster response times and higher customer satisfaction rates.

 

Specialized Packaging Group (SPG) - Manufacturing - Large

Chicago, USA

Zoho One helped SPG unify 143 users across 30 manufacturing sites. Before Zoho, each site managed sales and customer data separately, causing duplicated work and no clear view of business performance.... With Zoho One, SPG standardized sales processes, integrated CRM with project management, and enabled real-time data sharing. Leadership now uses analytics to spot new market opportunities and track why deals are won or lost. SPG moved from siloed operations to a single, data-driven organization.

 

Shiji Group - Hospitality - Very Large

Beijing, China

Shiji Group used Zoho Desk to support its global expansion. The company needed a scalable ticketing system for its hospitality technology business. Zoho Desk was chosen for its usability, fast implem...entation, and custom features. Shiji integrated Zoho Desk with Zoho CRM, Analytics, and other tools. The solution enabled automation, multi-channel support, and custom workflows. Shiji now resolves customer tickets quickly and manages performance with Zoho Desk metrics.

Survey question types and how to use them - Zoho Survey

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Zoho Survey

What is Zoho Survey?

Zoho Survey is a Survey Software - online survey and questionnaire creation software to collect data for customer satisfaction, feedback, business and research.

Zoho Survey provides users with a wide selection of built-in reports and interactive charts to help them analyze and comprehend the survey results and derive intelligent, actionable insights.

Zoho Survey is designed to make survey creation and administration easy and painless. The system comes loaded with pre-built survey templates so you can create and conduct online surveys within minutes. You also have the option to produce a more custom template for more specific audiences and results

What is Zoho Survey used for?

Zoho Survey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Communication Management .

What are the top features of Zoho Survey?

Embedded survey forms, Survey themes library and Personalization are some of the top features of Zoho Survey.

Who uses Zoho Survey?

Zoho Survey is used by Information Technology And Services, Education and Marketing And Advertising among other industries.

What are Zoho Survey alternatives?

Opinion Stage, Zenloop, Listen360 Customer Engagement Platform and Simplesat are popular alternatives for Zoho Survey.

Where is Zoho Survey located?

Zoho Survey is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
lightning

Peers used Zoho Survey for Collecting feedback and Engaging conversational surveys

Zoho Survey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.52/5 ★

Read Reviews (140)
Custom Reports

3.97/5 ★

Read Reviews (669)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.52/5 ★

Read Reviews (140)
Custom Reports

3.97/5 ★

Read Reviews (669)

Software Failure Risk Guidance

?

for Zoho Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho Survey

Zoho Corporation Pvt. Ltd News

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Partnership

Avinashilingam Institute and Zoho Corporation Sign MoU - Afternoonnews

Zoho Corporation and Avinashilingam Institute signed an MoU to enhance academia-industry collaboration. The partnership aims to integrate academic learning with industry practices, offering students professional exposure and opportunities for knowledge exchange. This initiative will focus on learning, innovation, and capability building, strengthening the connection between academic and industry engagement.

Zoho Corporation Pvt. Ltd Profile

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE