Zoho Survey Overview

This is a summary of the comprehensive capabilities and benefits of Zoho Survey based on over 4546 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Zoho Survey, Alchemer Enterprise Feedback Management Platform, SurveyLegend, SmartSurvey, QuestionPro Survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Zoho Survey is right for your needs? Our Cuspera AI engine can evaluate how Zoho Survey fits your specific business needs, industry, and context. Get your personalized assessment report today.

Zoho Survey supports business activities such as:

  • Collecting Feedback
  • Engaging Conversational Surveys
  • Communication Management
  • Social Media Management
  • Market Research

Zoho Survey can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Increase Sales & Revenue, Enter New Markets Internationally Or Locally, Improve Efficiency, etc. It can help manage these activities if you use E-Mail and Social Media for these needs. As a solution, Zoho Survey's capabilities include Embedded Survey Forms, Survey Themes Library, Personalization, etc.

Zoho Survey was founded in 1996. Information Technology and Services Vertical is its biggest customer base.

Reviews

"Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent. " - Chris Easterwood

Cuspera Reviews

14 buyers and buying teams have used Cuspera to assess how well Zoho Survey solved their Customer Feedback Management needs. Cuspera uses 4546 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Zoho Survey.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Improve Employee Experience
  • Improve Product Experience
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Manage Risk
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Communication Management , as the business use cases that they have been most satisfied while using Zoho Survey.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.81/5 ★

Read Reviews (212)

"...create optimized surveys to assess the satisfaction of health workers in the company's workers...."
Measuring CSAT

4.84/5 ★

Read Reviews (37)

"...Customer satisfaction and other market research..."
measuring net promoter score

3.33/5 ★

Read Reviews (4)

"...To start, Zoho Survey lets you add more than 25 question types, including things like Net Promoter Score, ratings, and drag-and-drop rankings that Google Forms doesn't offer...."
Engaging Conversational Surveys

4.83/5 ★

Read Reviews (45)

"...The company that I am with is a DJ Agency and we are looking to create an interactive booking page where our customers can fill out a questionnaire about their event and it gets email to us so we can follow up with their booking...."
engaging and following up

4.76/5 ★

Read Reviews (35)

"...Multiple ways to follow up with respondents...."
Communication Management with E-Mail and Social Media

4.87/5 ★

Read Reviews (43)

"...Quick and easy to figure out, design and publish surveys...."
sending & publishing communications

4.86/5 ★

Read Reviews (41)

"...Quick and easy to figure out, design and publish surveys...."
PEER EXPERIENCES
Collecting Feedback

4.81/5 ★

Read Reviews (212)

"...create optimized surveys to assess the satisfaction of health workers in the company's workers...." Peer review by Mathias P, Médico especialista
Measuring CSAT

4.81/5 ★

Read Reviews (37)

measuring net promoter score

4.81/5 ★

Read Reviews (4)

Engaging Conversational Surveys

4.83/5 ★

Read Reviews (45)

"...The company that I am with is a DJ Agency and we are looking to create an interactive booking page where our customers can fill out a questionnaire about their event and it gets email to us so we can follow up with their booking...." Peer review by Matthew F., Entertainment
engaging and following up

4.83/5 ★

Read Reviews (35)

Communication Management with E-Mail and Social Media

4.87/5 ★

Read Reviews (43)

"...Quick and easy to figure out, design and publish surveys...." Peer review by James L
sending & publishing communications

4.87/5 ★

Read Reviews (41)

38+ more Business Use Cases

Our AI advisor, Wyz, harnessed 4546 insights from peers and experts to help you assess how these Zoho Survey use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Chris Easterwood

Territory Recruiter

Colonial Life and Accident

Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent. Testimonial By Chris Easterwood

Dr. Gregory Brock

Emeritus Professor

University of Kentucky

ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock

Alun Rafique.

Co-Founder

Market Dojo

We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique.
CUSTOMERS TESTIMONIALS

Chris Easterwood

Territory Recruiter

Colonial Life and Accident

Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent. Testimonial By Chris Easterwood

Dr. Gregory Brock

Emeritus Professor

University of Kentucky

ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock

Alun Rafique.

Co-Founder

Market Dojo

We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique.

Frequently Asked Questions(FAQ)

for Zoho Survey

What is Zoho Survey?

Zoho Survey is a Survey Software - online survey and questionnaire creation software to collect data for customer satisfaction, feedback, business and research.

What is Zoho Survey used for?

Zoho Survey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Communication Management .

What are the top features of Zoho Survey?

Embedded survey forms, Survey themes library and Personalization are some of the top features of Zoho Survey.

Who uses Zoho Survey?

Zoho Survey is used by Information Technology And Services, Education and Marketing And Advertising among other industries.

What are Zoho Survey alternatives?

Where is Zoho Survey located?

Zoho Survey is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.

Popular Business Setting

for Zoho Survey

Top Industries

  • Information Technology and Services
  • Education
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Zoho Survey to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Zoho Survey

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.18/5 ★

Read Reviews (2013)
Survey themes library

4.03/5 ★

Read Reviews (149)
Personalization

4.08/5 ★

Read Reviews (64)
Dashboard

4.82/5 ★

Read Reviews (27)
Recording

4.49/5 ★

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.18/5 ★

Read Reviews (2013)
Survey themes library

4.03/5 ★

Read Reviews (149)
Personalization

4.08/5 ★

Read Reviews (64)
Dashboard

4.82/5 ★

Read Reviews (27)
Recording

4.49/5 ★

Read Reviews (11)

IT and Other Capabilities

for Zoho Survey

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.06/5 ★

Read Reviews (336)
Data Export

3.93/5 ★

Read Reviews (150)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.06/5 ★

Read Reviews (336)
Data Export

3.93/5 ★

Read Reviews (150)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.36/5 ★

Read Reviews (14)
Email Support

4.30/5 ★

Read Reviews (13)
Phone Support

3.99/5 ★

Read Reviews (12)
24/7 Support

3.82/5 ★

Read Reviews (340)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.36/5 ★

Read Reviews (14)
Email Support

4.30/5 ★

Read Reviews (13)
Phone Support

3.99/5 ★

Read Reviews (12)
24/7 Support

3.82/5 ★

Read Reviews (340)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.52/5 ★

Read Reviews (140)
Custom Reports

3.97/5 ★

Read Reviews (669)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.52/5 ★

Read Reviews (140)
Custom Reports

3.97/5 ★

Read Reviews (669)

Software Failure Risk Guidance

?

for Zoho Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho Survey

Vendor Profile Details

Company Name

Zoho Corporation

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE