Zoho Survey Overview

Zoho Survey is a Survey Software - online survey and questionnaire creation software to collect data for customer satisfaction, feedback, business and research.

Zoho Survey provides users with a wide selection of built-in reports and interactive charts to help them analyze and comprehend the survey results and derive intelligent, actionable insights.

Zoho Survey is designed to make survey creation and administration easy and painless. The system comes loaded with pre-built survey templates so you can create and conduct online surveys within minutes. You also have the option to produce a more custom template for more specific audiences and results

Cuspera Reviews

14 buyers and buying teams have used Cuspera to assess how well Zoho Survey solved their Customer Feedback Management needs. Cuspera uses 4546 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Zoho Survey.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Improve Employee Experience
  • Improve Product Experience
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Manage Risk
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Communication Management , as the business use cases that they have been most satisfied while using Zoho Survey.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.81/5

Read Reviews (212)

"...Make a survey, to send a survey to customers easy...."
Measuring CSAT

4.84/5

Read Reviews (37)

"...This Zoho template measures customer satisfaction with your products...."
measuring net promoter score

3.33/5

Read Reviews (4)

"...To start, Zoho Survey lets you add more than 25 question types, including things like Net Promoter Score, ratings, and drag-and-drop rankings that Google Forms doesn't offer...."
Engaging Conversational Surveys

4.83/5

Read Reviews (45)

"...Helps me manage social media interactions...."
engaging and following up

4.76/5

Read Reviews (35)

"...I am looking to not only engage in real time but also send reports back to the individual...."
Communication Management with E-Mail and Social Media

4.87/5

Read Reviews (43)

"...We've got surveys in development to publish in other departments and to gather feedback at different stages of our customer life cycle...."
sending & publishing communications

4.86/5

Read Reviews (41)

"...I can add up to 25 questions per form, make analysis and graphs of the information collected in the surveys, I can add email addresses and send my surveys, I have two hundred templates of forms, having this great variety to choose the one that best suits the interests of our foundation..."
PEER EXPERIENCES
Collecting Feedback

4.81/5

Read Reviews (212)

"...Make a survey, to send a survey to customers easy...." Peer review by Mario M M., Non-Profit Organization Management
Measuring CSAT

4.81/5

Read Reviews (37)

measuring net promoter score

4.81/5

Read Reviews (4)

Engaging Conversational Surveys

4.83/5

Read Reviews (45)

"...Helps me manage social media interactions...." Peer review by User
engaging and following up

4.83/5

Read Reviews (35)

Communication Management with E-Mail and Social Media

4.87/5

Read Reviews (43)

"...We've got surveys in development to publish in other departments and to gather feedback at different stages of our customer life cycle...." Peer review by Jon Porreca, Project Administrator, A1 Energy
sending & publishing communications

4.87/5

Read Reviews (41)

38+ more Business Use Cases

Our AI advisor, Wyz, harnessed 4546 insights from peers and experts to help you assess how these Zoho Survey use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Alun Rafique.

Co-Founder

Market Dojo

We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique.

Dr. Gregory Brock

Emeritus Professor

University of Kentucky

ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock

Peggy Deamer

Assistant Dean

Yale University

I chose Zoho Survey because it is simple, direct, user-friendly and affordable. Testimonial By Peggy Deamer
CUSTOMERS TESTIMONIALS

Alun Rafique.

Co-Founder

Market Dojo

We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique.

Dr. Gregory Brock

Emeritus Professor

University of Kentucky

ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock

Peggy Deamer

Assistant Dean

Yale University

I chose Zoho Survey because it is simple, direct, user-friendly and affordable. Testimonial By Peggy Deamer

Frequently Asked Questions(FAQ)

for Zoho Survey

What is Zoho Survey?

Zoho Survey is a Survey Software - online survey and questionnaire creation software to collect data for customer satisfaction, feedback, business and research.

What is Zoho Survey used for?

Zoho Survey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Communication Management .

What are the top features of Zoho Survey?

Embedded survey forms, Survey themes library and Personalization are some of the top features of Zoho Survey.

Who uses Zoho Survey?

Zoho Survey is used by Information Technology And Services, Education and Marketing And Advertising among other industries.

What are Zoho Survey alternatives?

Where is Zoho Survey located?

Zoho Survey is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.

Popular Business Setting

for Zoho Survey

Top Industries

  • Information Technology and Services
  • Education
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Zoho Survey to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Zoho Survey

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.18/5

Read Reviews (2013)
Survey themes library

4.03/5

Read Reviews (149)
Personalization

4.08/5

Read Reviews (64)
Dashboard

4.82/5

Read Reviews (27)
Recording

4.49/5

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.18/5

Read Reviews (2013)
Survey themes library

4.03/5

Read Reviews (149)
Personalization

4.08/5

Read Reviews (64)
Dashboard

4.82/5

Read Reviews (27)
Recording

4.49/5

Read Reviews (11)

IT and Other Capabilities

for Zoho Survey

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.06/5

Read Reviews (336)
Data Export

3.93/5

Read Reviews (150)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.06/5

Read Reviews (336)
Data Export

3.93/5

Read Reviews (150)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.36/5

Read Reviews (14)
Email Support

4.30/5

Read Reviews (13)
Phone Support

3.99/5

Read Reviews (12)
24/7 Support

3.82/5

Read Reviews (340)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.36/5

Read Reviews (14)
Email Support

4.30/5

Read Reviews (13)
Phone Support

3.99/5

Read Reviews (12)
24/7 Support

3.82/5

Read Reviews (340)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.52/5

Read Reviews (140)
Custom Reports

3.97/5

Read Reviews (669)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.52/5

Read Reviews (140)
Custom Reports

3.97/5

Read Reviews (669)

Software Failure Risk Guidance

?

for Zoho Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho Survey

Vendor Profile Details

Company Name

Zoho Corporation

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

Private