Zoho Survey Overview

Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Communication Management, as the business use cases that they have been most satisfied with while using Zoho Survey.

Other use cases:

  • Social Media Management
  • Market Research
  • Collaboration
  • Market Survey
  • Sales Document Management
  • Review Customer Feedback
  • Content Sharing
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Survey.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Improve Employee Experience
  • Improve Product Experience
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Manage Risk
See all business priorities See less business priorities

Zoho Survey Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho Survey works with different mediums / channels such as E-Mail. and Social Media.

Zoho Survey's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc. and Zoho Survey support capabilities include Chat Support, Email Support, Phone Support, etc. also Zoho Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"I chose Zoho Survey because it is simple, direct, user-friendly and affordable." - Peggy Deamer

Zoho Survey, Opinion Stage, SmileBack, SurveyMethods, Medallia Agent Connect, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho Survey

Top Industries

  • Information Technology and Services
  • Education
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zoho Survey is popular in Information Technology And Services, Education, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Zoho Survey Customer wins, Customer success stories, Case studies

How does Zoho Survey facilitate Collecting Feedback?

How does Zoho Survey facilitate Engaging Conversational Surveys?

How does Zoho Survey address your Communication Management Challenges?

How does Zoho Survey address your Social Media Management Challenges?

How does Zoho Survey facilitate Market Research?

14 buyers and buying teams have used Cuspera to assess how well Zoho Survey solved their Customer Feedback Management needs. Cuspera uses 4546 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Zoho Survey testimonial

Peggy Deamer

Assistant Dean

Yale University
I chose Zoho Survey because it is simple, direct, user-friendly and affordable. Testimonial By Peggy Deamer
Zoho Survey testimonial

Chris Easterwood

Territory Recruiter

Colonial Life and Accident
Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent. Testimonial By Chris Easterwood
Zoho Survey testimonial

Alun Rafique.

Co-Founder

Market Dojo
We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique.
CUSTOMERS TESTIMONIALS
Zoho Survey testimonial

Peggy Deamer

Assistant Dean

Yale University
I chose Zoho Survey because it is simple, direct, user-friendly and affordable. Testimonial By Peggy Deamer
Zoho Survey testimonial

Chris Easterwood

Territory Recruiter

Colonial Life and Accident
Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent. Testimonial By Chris Easterwood
Zoho Survey testimonial

Alun Rafique.

Co-Founder

Market Dojo
We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique.
 

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Survey question types and how to use them - Zoho Survey

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zoho Survey

What is Zoho Survey?

Zoho Survey is a Survey Software - online survey and questionnaire creation software to collect data for customer satisfaction, feedback, business and research.

Zoho Survey provides users with a wide selection of built-in reports and interactive charts to help them analyze and comprehend the survey results and derive intelligent, actionable insights.

Zoho Survey is designed to make survey creation and administration easy and painless. The system comes loaded with pre-built survey templates so you can create and conduct online surveys within minutes. You also have the option to produce a more custom template for more specific audiences and results

What is Zoho Survey used for?

Zoho Survey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Communication Management .

What are the top features of Zoho Survey?

Embedded survey forms, Survey themes library and Personalization are some of the top features of Zoho Survey.

Who uses Zoho Survey?

Zoho Survey is used by Information Technology And Services, Education and Marketing And Advertising among other industries.

What are Zoho Survey alternatives?

Opinion Stage, SmileBack, SurveyMethods and Medallia Agent Connect are popular alternatives for Zoho Survey.

Where is Zoho Survey located?

Zoho Survey is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
lightning

Peers used Zoho Survey for Collecting feedback and Engaging conversational surveys

Zoho Survey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.52/5 ★

Read Reviews (140)
Custom Reports

3.97/5 ★

Read Reviews (669)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.52/5 ★

Read Reviews (140)
Custom Reports

3.97/5 ★

Read Reviews (669)

Software Failure Risk Guidance

?

for Zoho Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho Survey

Zoho Corporation Pvt. Ltd News

Product

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Zoho Corporation has launched its first data centers in Dubai and Abu Dhabi, part of a AED 100 million investment in the UAE. These centers will host over 100 cloud-based solutions from Zoho and ManageEngine, supporting local data storage and the National Cybersecurity Agenda. The centers are certified by DESC and compliant with multiple international standards, enabling service to government and local businesses.

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Zoho has launched Zoho ERP, a comprehensive AI-native enterprise resource planning solution, from its office in Kumbakonam, Tamil Nadu. This platform aims to help Indian businesses scale efficiently, offering features like low-code capabilities, AI-driven customizations, and compliance with local regulations. Zoho ERP supports various industries, including manufacturing and retail, and is available immediately in India.

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Company

Zoho Corporation Marks 30 Years, Now Supports Over One Million Organisations

Zoho Corporation celebrates its 30th anniversary, now supporting over one million organizations globally. The company has seen a 32% increase in customers and a 20% rise in revenue in 2025. Zoho's AI-powered, cloud-based solutions are popular among enterprises, with notable clients like Mercedes-Benz India and Union Bank of India. The company emphasizes customer value and continuous R&D investment.

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Company

Zoho opens Parramatta office amid strong ANZ growth

Zoho has opened a new office in Parramatta, Sydney, to support its growing presence in Australia and New Zealand. This expansion follows significant growth in the region, including a 30% increase in customers and a 44% rise in channel partners. The new office will house teams from Zoho and its IT management division, ManageEngine, which also reported substantial growth. The move aims to strengthen Zoho's regional footprint and support larger enterprises with its unified platform approach.

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Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

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Financials

PRIVATE