Zoho Survey Overview

Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Communication Management, as the business use cases that they have been most satisfied with while using Zoho Survey.

Other use cases:

  • Social Media Management
  • Market Research
  • Collaboration
  • Market Survey
  • Sales Document Management
  • Review Customer Feedback
  • Content Sharing
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Survey.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Improve Employee Experience
  • Improve Product Experience
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Manage Risk
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Zoho Survey Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho Survey works with different mediums / channels such as E-Mail, and Social Media,

Zoho Survey's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc.

Reviews

"Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent." - Chris Easterwood

Zoho Survey, Alchemer Enterprise Feedback Management Platform, SurveyLegend, SmartSurvey, QuestionPro Survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho Survey

Top Industries

  • Information Technology and Services
  • Education
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zoho Survey is popular in Information Technology And Services, Education, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Zoho Survey Use Cases

What solutions does Zoho Survey provide for Collecting Feedback?

Zoho Survey enables users to create and publish surveys easily to gather feedback from customers. It integrates with customer relationship management systems, allowing users to link survey responses to customer profiles. While the platform offers a wide range of features for collecting feedback, Zoho Survey does not currently support the creation of desktop applications.
"...The problems I am solving is increasing customer satisfaction and upselling to clients based on the data that I receive...." Peer review by Lettice R M, Managing Director

How does Zoho Survey facilitate Engaging Conversational Surveys?

Zoho Survey provides interactive survey campaigns that engage respondents through various methods, including branching logic, follow-up questions, and multimedia content. It facilitates targeted audience engagement and allows for comprehensive data analysis with reporting features. However, the platform may limit the number of users within an account, potentially hindering collaborative efforts.
"...Helps me manage social media interactions...." Peer review by User

What makes Zoho Survey ideal for Communication Management?

What makes Zoho Survey ideal for Social Media Management?

How can Zoho Survey enhance your Market Research process?

38+ more Business Use Cases

14 buyers and buying teams have used Cuspera to assess how well Zoho Survey solved their Customer Feedback Management needs. Cuspera uses 4546 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zoho Survey testimonial

Chris Easterwood

Territory Recruiter

Colonial Life and Accident
Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent. Testimonial By Chris Easterwood
Zoho Survey testimonial

Dr. Gregory Brock

Emeritus Professor

University of Kentucky
ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock
Zoho Survey testimonial

Alun Rafique.

Co-Founder

Market Dojo
We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique.
CUSTOMERS TESTIMONIALS
Zoho Survey testimonial

Chris Easterwood

Territory Recruiter

Colonial Life and Accident
Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent. Testimonial By Chris Easterwood
Zoho Survey testimonial

Dr. Gregory Brock

Emeritus Professor

University of Kentucky
ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock
Zoho Survey testimonial

Alun Rafique.

Co-Founder

Market Dojo
We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique.

Video

Survey question types and how to use them - Zoho Survey

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zoho Survey

What is Zoho Survey?

Zoho Survey is a Survey Software - online survey and questionnaire creation software to collect data for customer satisfaction, feedback, business and research.

Zoho Survey provides users with a wide selection of built-in reports and interactive charts to help them analyze and comprehend the survey results and derive intelligent, actionable insights.

Zoho Survey is designed to make survey creation and administration easy and painless. The system comes loaded with pre-built survey templates so you can create and conduct online surveys within minutes. You also have the option to produce a more custom template for more specific audiences and results

What is Zoho Survey used for?

Zoho Survey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Communication Management .

What are the top features of Zoho Survey?

Embedded survey forms, Survey themes library and Personalization are some of the top features of Zoho Survey.

Who uses Zoho Survey?

Zoho Survey is used by Information Technology And Services, Education and Marketing And Advertising among other industries.

What are Zoho Survey alternatives?

Where is Zoho Survey located?

Zoho Survey is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
lightning

Peers used Zoho Survey for Collecting feedback and Engaging conversational surveys

Zoho Survey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.52/5 ★

Read Reviews (140)
Custom Reports

3.97/5 ★

Read Reviews (669)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.52/5 ★

Read Reviews (140)
Custom Reports

3.97/5 ★

Read Reviews (669)

Software Failure Risk Guidance

?

for Zoho Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho Survey

Zoho Corporation Profile

Company Name

Zoho Corporation

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE