Zoho Survey Overview
Zoho Survey is a Survey Software - online survey and questionnaire creation software to collect data for customer satisfaction, feedback, business and research.
Zoho Survey provides users with a wide selection of built-in reports and interactive charts to help them analyze and comprehend the survey results and derive intelligent, actionable insights.
Zoho Survey is designed to make survey creation and administration easy and painless. The system comes loaded with pre-built survey templates so you can create and conduct online surveys within minutes. You also have the option to produce a more custom template for more specific audiences and results
Cuspera Reviews
14 buyers and buying teams have used Cuspera to assess how well Zoho Survey solved their Customer Feedback Management needs. Cuspera uses 4546 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Zoho Survey.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Communication Management , as the business use cases that they have been most satisfied while using Zoho Survey.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.81/5 ★ |
"...Moreover, by synchronizing it with your Zoho CRM you can have a feedback of your customers and automatize the sending of the survey you need...." Peer review by Pierre-Henri S, IT Consultant & Founder, Information Technology and Services |
| Measuring CSAT |
4.84/5 ★ |
|
| measuring net promoter score |
3.33/5 ★ |
|
| Engaging Conversational Surveys |
4.83/5 ★ |
"...The design also very engaging and our customers loves it...." Peer review by Kaisara A, Program Assistant |
| engaging and following up |
4.76/5 ★ |
|
| Communication Management with E-Mail and Social Media |
4.87/5 ★ |
"...That data can be exported from Zoho Survey as a CSV, providing an open standard for analyzing and publishing your data using any modeling or statistical analysis software, or just display the result in an Excel spreadsheet...." Using Zoho Survey To Collect Customer Feedback |
| sending & publishing communications |
4.86/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.81/5 ★ |
"...Moreover, by synchronizing it with your Zoho CRM you can have a feedback of your customers and automatize the sending of the survey you need...." Peer review by Pierre-Henri S, IT Consultant & Founder, Information Technology and Services |
|
| Measuring CSAT |
4.81/5 ★ |
| measuring net promoter score |
4.81/5 ★ |
| Engaging Conversational Surveys |
4.83/5 ★ |
"...The design also very engaging and our customers loves it...." Peer review by Kaisara A, Program Assistant |
|
| engaging and following up |
4.83/5 ★ |
| Communication Management with E-Mail and Social Media |
4.87/5 ★ |
"...That data can be exported from Zoho Survey as a CSV, providing an open standard for analyzing and publishing your data using any modeling or statistical analysis software, or just display the result in an Excel spreadsheet...." Using Zoho Survey To Collect Customer Feedback |
|
| sending & publishing communications |
4.87/5 ★ |
38+ more Business Use Cases
Our AI advisor, Wyz, harnessed 4546 insights from peers and experts to help you assess how these Zoho Survey use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock |
|
We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique. |
|
Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent. Testimonial By Chris Easterwood |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dr. Gregory Brock Emeritus Professor University of Kentucky |
ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock |
|
Alun Rafique. Co-Founder Market Dojo |
We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique. |
|
Chris Easterwood Territory Recruiter Colonial Life and Accident |
Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent. Testimonial By Chris Easterwood |
Popular Business Setting
for Zoho Survey
Top Industries
- Information Technology and Services
- Education
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Zoho Survey to Improve customer satisfaction and Acquire customers
Zoho Survey Alternatives
Peer and Expert Opinion on Features
for Zoho Survey
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (2013) |
| Survey themes library | Read Reviews (149) |
| Personalization | Read Reviews (64) |
| Dashboard | Read Reviews (27) |
| Recording | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (2013) |
| Survey themes library | Read Reviews (149) |
| Personalization | Read Reviews (64) |
| Dashboard | Read Reviews (27) |
| Recording | Read Reviews (11) |
IT and Other Capabilities
for Zoho Survey
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (336) |
| Data Export | Read Reviews (150) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (336) |
| Data Export | Read Reviews (150) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (14) |
| Email Support | Read Reviews (13) |
| Phone Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (340) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (14) |
| Email Support | Read Reviews (13) |
| Phone Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (340) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (140) |
| Custom Reports | Read Reviews (669) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (140) |
| Custom Reports | Read Reviews (669) |
Software Failure Risk Guidance
?for Zoho Survey
Overall Risk Meter
Top Failure Risks for Zoho Survey
Vendor Profile Details
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
Private
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