Zoho Survey Overview

Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Communication Management, as the business use cases that they have been most satisfied with while using Zoho Survey.

Other use cases:

  • Social Media Management
  • Market Research
  • Collaboration
  • Market Survey
  • Sales Document Management
  • Review Customer Feedback
  • Content Sharing
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Survey.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Improve Employee Experience
  • Improve Product Experience
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Manage Risk
See all business priorities See less business priorities

Zoho Survey Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho Survey works with different mediums / channels such as E-Mail. and Social Media.

Zoho Survey's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc. and Zoho Survey support capabilities include Chat Support, Email Support, Phone Support, etc. also Zoho Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"I chose Zoho Survey because it is simple, direct, user-friendly and affordable." - Peggy Deamer

Peer review evidence (same sources as the product rating summary)

"...Yeah, Zoho Survey is a nice tool when you want to get customers feedback about your services...." Peer review by Grace A, Accountant
"...using for employee engagement with both a scale and free-flow text. - easy to customize survey - easy to circulate to participants - confidential. ...." Peer review by Verified Reviewer, Hospital & Health Care
"...Is a very complete platform, its acquisition prices are competitive to those of other platforms, offers solutions to companies and people in terms of creating surveys, and can reach even more people by being able to send them by email and upload them to the cloud...." Peer review by ferd p, Community Manager , Real Estate

Zoho Survey, Opinion Stage, SmileBack, SurveyMethods, Medallia Agent Connect, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho Survey

Top Industries

  • Information Technology and Services
  • Education
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zoho Survey is popular in Information Technology And Services, Education, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Zoho Survey Customer wins, Customer success stories, Case studies

How does Zoho Survey facilitate Collecting Feedback?

What Are the key features of Zoho Survey for Engaging Conversational Surveys?

How can Zoho Survey optimize your Communication Management Workflow?

How does Zoho Survey address your Social Media Management Challenges?

How can Zoho Survey optimize your Market Research Workflow?

14 buyers and buying teams have used Cuspera to assess how well Zoho Survey solved their Customer Feedback Management needs. Cuspera uses 4546 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Zoho Survey testimonial

Peggy Deamer

Assistant Dean

Yale University

I chose Zoho Survey because it is simple, direct, user-friendly and affordable. Testimonial By Peggy Deamer
Zoho Survey testimonial

Dr. Gregory Brock

Emeritus Professor

University of Kentucky

ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock
Zoho Survey testimonial

Alun Rafique.

Co-Founder

Market Dojo

We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique.
CUSTOMERS TESTIMONIALS
Zoho Survey testimonial

Peggy Deamer

Assistant Dean

Yale University

I chose Zoho Survey because it is simple, direct, user-friendly and affordable. Testimonial By Peggy Deamer
Zoho Survey testimonial

Dr. Gregory Brock

Emeritus Professor

University of Kentucky

ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock
Zoho Survey testimonial

Alun Rafique.

Co-Founder

Market Dojo

We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique.
 

Indian Army - Defense - Very Large

Indian Army signs deal with Zoho to strengthen digital transformation

New Delhi, India

The Indian Army has signed a deal with Zoho to enhance its digital transformation under the JAI mission, focusing on developing secure digital tools. This partnership aims to boost tech skills among ...Army personnel and promote reliance on homegrown solutions.

Read on →
 

Indian Army - Defense - Very Large

Indian Army Signs MoU with Zoho Corporation to Bolster Indigenous Digital Transformation

New Delhi, India

The Indian Army has signed an MoU with Zoho Corporation to enhance its digital transformation efforts. This partnership focuses on application-oriented R&D, secure digital infrastructure, and skill e...nhancement, aligning with India's self-reliance mission. The collaboration aims to integrate homegrown technology into the Army's operations, reinforcing technological self-reliance in the defense sector.

Read on →
 

Zoho Corporation Surpasses One Million Customers

Zoho Corporation celebrates its 30th anniversary by surpassing one million paying customers and 150 million users globally. The company attributes its success to a customer-first approach, offering s...calable and affordable solutions. Notable customers include Mercedes-Benz India and Union Bank of India. Zoho's growth is marked by a 32% increase in customers and 20% revenue growth in 2025.

Read on →

ZMR - Security And Investigation Solutions - Small

Dubai, UAE

Zoho One helped ZMR lower ERP costs and simplify business management. ZMR switched from Microsoft Dynamics to Zoho for better value and easier upgrades. The cloud-based system improved efficiency and... saved time for the team. ZMR saw high system availability and strong security, meeting their privacy needs. The solution made ZMR more reliable for their customers.

Zikodrive - Manufacturing - Small

UK

Zoho One helped Zikodrive cut production and operations management time by over 90%. The company eliminated all factory paperwork and reduced inter-departmental calls by 80%. Zikodrive improved its d...evelopment process by 60% after switching from many isolated apps. The team now uses fourteen Zoho apps, including CRM, Projects, and Creator, for better integration and flexibility. Custom systems and automation with Zoho Flow support their growth and efficiency.

Wild Vision - Marketing And Advertising - Small

UK

Zoho One helped Wild Vision unify CRM, contracts, and team collaboration. The company replaced fragmented tools with Zoho One's all-in-one platform. Wild Vision now manages 700+ creators across 34 pl...atforms with better deal tracking and communication. Zoho CRM became their single source of truth. Zoho Sign, Cliq, and Connect improved contract management and team workflows. Wild Vision saved money by consolidating apps into Zoho One.

Survey question types and how to use them - Zoho Survey

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Zoho Survey

What is Zoho Survey?

Zoho Survey is a Survey Software - online survey and questionnaire creation software to collect data for customer satisfaction, feedback, business and research.

Zoho Survey provides users with a wide selection of built-in reports and interactive charts to help them analyze and comprehend the survey results and derive intelligent, actionable insights.

Zoho Survey is designed to make survey creation and administration easy and painless. The system comes loaded with pre-built survey templates so you can create and conduct online surveys within minutes. You also have the option to produce a more custom template for more specific audiences and results

What is Zoho Survey used for?

Zoho Survey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Communication Management .

What are the top features of Zoho Survey?

Embedded survey forms, Survey themes library and Personalization are some of the top features of Zoho Survey.

Who uses Zoho Survey?

Zoho Survey is used by Information Technology And Services, Education and Marketing And Advertising among other industries.

What are Zoho Survey alternatives?

Opinion Stage, SmileBack, SurveyMethods and Medallia Agent Connect are popular alternatives for Zoho Survey.

Where is Zoho Survey located?

Zoho Survey is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
lightning

Peers used Zoho Survey for Collecting feedback and Engaging conversational surveys

Zoho Survey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.52/5

Read Reviews (140)
Custom Reports

3.97/5

Read Reviews (669)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.52/5

Read Reviews (140)
Custom Reports

3.97/5

Read Reviews (669)

Software Failure Risk Guidance

?

for Zoho Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho Survey

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Zoho Corporation Pvt. Ltd Profile

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE