Zoho Survey Overview
This is a summary of the comprehensive capabilities and benefits of Zoho Survey based on over 4546 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Zoho Survey, Alchemer Enterprise Feedback Management Platform, SurveyLegend, SmartSurvey, QuestionPro Survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Zoho Survey is right for your needs? Our Cuspera AI engine can evaluate how Zoho Survey fits your specific business needs, industry, and context. Get your personalized assessment report today.
Zoho Survey supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Communication Management
- Social Media Management
- Market Research
Zoho Survey can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Increase Sales & Revenue, Enter New Markets Internationally Or Locally, Improve Efficiency, etc. It can help manage these activities if you use E-Mail and Social Media for these needs. As a solution, Zoho Survey's capabilities include Embedded Survey Forms, Survey Themes Library, Personalization, etc.
Zoho Survey was founded in 1996. Information Technology and Services Vertical is its biggest customer base.
Reviews
"Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent. " - Chris Easterwood
Cuspera Reviews
14 buyers and buying teams have used Cuspera to assess how well Zoho Survey solved their Customer Feedback Management needs. Cuspera uses 4546 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Zoho Survey.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Communication Management , as the business use cases that they have been most satisfied while using Zoho Survey.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Collecting Feedback |
4.81/5 ★ |
"...create optimized surveys to assess the satisfaction of health workers in the company's workers...." Peer review by Mathias P, Médico especialista |
Measuring CSAT |
4.84/5 ★ |
"...Customer satisfaction and other market research..." Peer review by Justin B., Non-Profit Organization Management |
measuring net promoter score |
3.33/5 ★ |
"...To start, Zoho Survey lets you add more than 25 question types, including things like Net Promoter Score, ratings, and drag-and-drop rankings that Google Forms doesn't offer...." The 9 Best Free Form Builders and Survey Tools |
Engaging Conversational Surveys |
4.83/5 ★ |
"...The company that I am with is a DJ Agency and we are looking to create an interactive booking page where our customers can fill out a questionnaire about their event and it gets email to us so we can follow up with their booking...." Peer review by Matthew F., Entertainment |
engaging and following up |
4.76/5 ★ |
"...Multiple ways to follow up with respondents...." Peer review by Anonymous Reviewer, Financial Services |
Communication Management with E-Mail and Social Media |
4.87/5 ★ |
"...Quick and easy to figure out, design and publish surveys...." Peer review by James L |
sending & publishing communications |
4.86/5 ★ |
"...Quick and easy to figure out, design and publish surveys...." Peer review by James L |
PEER EXPERIENCES | |
---|---|
Collecting Feedback |
4.81/5 ★ |
"...create optimized surveys to assess the satisfaction of health workers in the company's workers...." Peer review by Mathias P, Médico especialista |
|
Measuring CSAT |
4.81/5 ★ |
measuring net promoter score |
4.81/5 ★ |
Engaging Conversational Surveys |
4.83/5 ★ |
"...The company that I am with is a DJ Agency and we are looking to create an interactive booking page where our customers can fill out a questionnaire about their event and it gets email to us so we can follow up with their booking...." Peer review by Matthew F., Entertainment |
|
engaging and following up |
4.83/5 ★ |
Communication Management with E-Mail and Social Media |
4.87/5 ★ |
"...Quick and easy to figure out, design and publish surveys...." Peer review by James L |
|
sending & publishing communications |
4.87/5 ★ |
38+ more Business Use Cases
Our AI advisor, Wyz, harnessed 4546 insights from peers and experts to help you assess how these Zoho Survey use cases fit your Customer Feedback Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent. Testimonial By Chris Easterwood |
|
ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock |
|
We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique. |
CUSTOMERS | TESTIMONIALS |
---|---|
Chris Easterwood Territory Recruiter Colonial Life and Accident |
Zoho Survey is user-friendly on both ends. The graphics are clean and simple. The report features are excellent. Testimonial By Chris Easterwood |
Dr. Gregory Brock Emeritus Professor University of Kentucky |
ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock |
Alun Rafique. Co-Founder Market Dojo |
We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique. |
Frequently Asked Questions(FAQ)
for Zoho Survey
What is Zoho Survey?
What is Zoho Survey used for?
What are the top features of Zoho Survey?
Who uses Zoho Survey?
What are Zoho Survey alternatives?
Where is Zoho Survey located?
Popular Business Setting
for Zoho Survey
Top Industries
- Information Technology and Services
- Education
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho Survey Alternatives
Peer and Expert Opinion on Features
for Zoho Survey
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Embedded survey forms | Read Reviews (2013) |
Survey themes library | Read Reviews (149) |
Personalization | Read Reviews (64) |
Dashboard | Read Reviews (27) |
Recording | Read Reviews (11) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Embedded survey forms | Read Reviews (2013) |
Survey themes library | Read Reviews (149) |
Personalization | Read Reviews (64) |
Dashboard | Read Reviews (27) |
Recording | Read Reviews (11) |
IT and Other Capabilities
for Zoho Survey
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (336) |
Data Export | Read Reviews (150) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (336) |
Data Export | Read Reviews (150) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (14) |
Email Support | Read Reviews (13) |
Phone Support | Read Reviews (12) |
24/7 Support | Read Reviews (340) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (14) |
Email Support | Read Reviews (13) |
Phone Support | Read Reviews (12) |
24/7 Support | Read Reviews (340) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (140) |
Custom Reports | Read Reviews (669) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (140) |
Custom Reports | Read Reviews (669) |
Software Failure Risk Guidance
?for Zoho Survey
Overall Risk Meter
Top Failure Risks for Zoho Survey
Vendor Profile Details
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE