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Zoho Survey: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Zoho Survey
Brand: Zoho Survey
Rating: 4.43 (4546 reviews)

4.43 5

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(4546)

Survey Software to experience the craft of survey creation.

Zoho Survey Overview

Zoho Survey allows users to create free online surveys and questionnaires. It is used for collecting data on customer satisfaction, feedback, business, research, HR, and more.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Communication Management, as the business use cases that they have been most satisfied with while using Zoho Survey.

Other use cases:

Social Media Management
Market Research
Collaboration
Market Survey
Sales Document Management
Review Customer Feedback
Content Sharing

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Survey.

Other priorities:

Increase Sales & Revenue
Enter New Markets Internationally Or Locally
Improve Efficiency
Improve Employee Experience
Improve Product Experience
Grow Market Share
Improve Brand Engagement
Improve Digital And Social Presence
Manage Risk

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Zoho Survey Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho Survey works with different mediums / channels such as E-Mail. and Social Media.

Zoho Survey's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc. and Zoho Survey support capabilities include Chat Support, Email Support, Phone Support, etc. also Zoho Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO!" - Dr. Gregory Brock

Zoho Survey, Opinion Stage, SmileBack, SurveyMethods, Medallia Agent Connect, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho Survey

Top Industries

Information Technology and Services
Education
Marketing and Advertising

Popular in

Small Business
Mid Market
Enterprise

Zoho Survey is popular in Information Technology And Services, Education, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Zoho Survey Customer wins, Customer success stories, Case studies

How can Zoho Survey optimize your Collecting Feedback Workflow?

Zoho Survey enables users to create and publish surveys easily to gather feedback from customers. It integrates with customer relationship management systems, allowing users to link survey responses to customer profiles. While the platform offers a wide range of features for collecting feedback, Zoho Survey does not currently support the creation of desktop applications.

"...There is nothing more real and functional than feedback between customers and service providers...." Peer review by Jose Rafael Z, Asistente administrativode distribución de GLP

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How can Zoho Survey enhance your Engaging Conversational Surveys process?

What Are the key features of Zoho Survey for Communication Management?

Why is Zoho Survey the best choice for Market Research?

14 buyers and buying teams have used Cuspera to assess how well Zoho Survey solved their Customer Feedback Management needs. Cuspera uses 4546 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Dr. Gregory Brock Emeritus Professor University of Kentucky	ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock
Alun Rafique. Co-Founder Market Dojo	We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique.
Peggy Deamer Assistant Dean Yale University	I chose Zoho Survey because it is simple, direct, user-friendly and affordable. Testimonial By Peggy Deamer

CUSTOMERS	TESTIMONIALS
Dr. Gregory Brock Emeritus Professor University of Kentucky	ZOHO Survey is a godsend! Surveys are easy to make. It's seamless for respondents, and reports are easy to generate. We could not be more pleased. Thank you ZOHO! Testimonial By Dr. Gregory Brock
Alun Rafique. Co-Founder Market Dojo	We are very pleased with the Survey product from Zoho. Simple to use with excellent support. Testimonial By Alun Rafique.
Peggy Deamer Assistant Dean Yale University	I chose Zoho Survey because it is simple, direct, user-friendly and affordable. Testimonial By Peggy Deamer

Survey question types and how to use them - Zoho Survey

Frequently Asked Questions(FAQ)

for Zoho Survey

What is Zoho Survey?

Zoho Survey is a Survey Software - online survey and questionnaire creation software to collect data for customer satisfaction, feedback, business and research.

Zoho Survey provides users with a wide selection of built-in reports and interactive charts to help them analyze and comprehend the survey results and derive intelligent, actionable insights.

Zoho Survey is designed to make survey creation and administration easy and painless. The system comes loaded with pre-built survey templates so you can create and conduct online surveys within minutes. You also have the option to produce a more custom template for more specific audiences and results

What is Zoho Survey used for?

Zoho Survey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Communication Management .