Zendesk Sunshine Overview
Zendesk-Sunshine enables personalized customer experiences by capturing every interaction. Modern customer applications can be built using the Zendesk Sunshine platform.
Use Cases
Customers recommend Engagement Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Zendesk Sunshine.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Zendesk Sunshine.
Zendesk Sunshine Use-Cases and Business Priorities: Customer Satisfaction Data
Zendesk Sunshine works with different mediums / channels such as Review Sites. Amazon. and Phone Calls.
Zendesk Sunshine's features include Ticketing, and Personalization. and Zendesk Sunshine support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Zendesk Sunshine analytics capabilities include Custom Reports, and Analytics.
Reviews
"Zendesk is a platform that's really enabling us to focus on our customers." - Daniel Santrella
Peer review evidence (same sources as the product rating summary)
"...For example, Zendesk Support will now benefit from the Customer Interaction History feature, which offers a customer-specific historical timeline to help agents understand their past relationship with a given customer in addition to their current needs. ..." Zendesk Sunshine CRM Launches to Compete With Salesforce
"...We do a lot to capture information about our users and to build comfortable workflows for our agents, explained Dunn...." Case Study vimeo
"...It s not the iconic Beatles song we re referring to here, but our groundbreaking collaboration with Zendesk to help build the future of CRM (Customer Relationship Management) by soon integrating with Zendesk Sunshine...." EZOfficeInventory Is Integrating With Zendesk Sunshine
Zendesk Sunshine, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zendesk Sunshine
Top Industries
- Information Technology and Services
- Financial Services
- Automotive
Popular in
- Enterprise
- Mid Market
- Small Business
Zendesk Sunshine is popular in Information Technology And Services, Financial Services, and Automotive and is widely used by Enterprise, Mid Market, and Small Business.
Zendesk Sunshine Customer wins, Customer success stories, Case studies
How can Zendesk Sunshine enhance your Engagement Management process?
What benefits does Zendesk Sunshine offer for Workflow Management?
What makes Zendesk Sunshine ideal for Collaboration?
What Are the key features of Zendesk Sunshine for Contact List Management?
185 buyers and buying teams have used Cuspera to assess how well Zendesk Sunshine solved their CRM needs. Cuspera uses 320 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella |
|
The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin |
|
It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. Testimonial By Cameron Dunn |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Daniel Santrella Director of Customer Engagement Reverb |
Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella |
|
Steven Franklin Global Head of Customer Service Siemens |
The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin |
|
Cameron Dunn Head of Community Operations vimeo |
It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. Testimonial By Cameron Dunn |
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Five Iron Golf - Leisure And Recreation - Medium
Zendesk's Momentum Shows Contact Centers are Racing to End Silos as ...
How to: Benefits of optimizing your Zendesk in 2024 | Customer success resources
Peers used Zendesk Sunshine for engagement management and workflow management
Zendesk Sunshine Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (6) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (6) |
Zendesk Sunshine Integrations
Zendesk Sunshine integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zendesk Sunshine
Software Failure Risk Guidance
?for Zendesk Sunshine
Overall Risk Meter
Top Failure Risks for Zendesk Sunshine
Zendesk News
Zendesk hires David Hall-Johnston as CTO for APAC - Mi3
Zendesk has appointed David Hall-Johnston as CTO for Asia Pacific and Japan. Based in Melbourne, he will focus on accelerating AI adoption among Zendesk's clientele, aligning the company's technology strategy with regional needs. His appointment is part of Zendesk's strategy to enhance regional technology leadership and AI integration.
Zendesk appoints David Hall-Johnston as CTO for APAC | Digital News Asia
Zendesk has appointed David Hall-Johnston as the chief technology officer for Asia Pacific and Japan. Based in Melbourne, he will lead the regional technology strategy, focusing on scaling AI adoption across service operations. Hall-Johnston brings over two decades of enterprise technology experience, previously serving as CTO for Dell Technologies in Australia and New Zealand.
Zendesk names David Hall-Johnston APAC technology chief - IT Brief Australia
Zendesk has appointed David Hall-Johnston as Chief Technology Officer for Asia Pacific and Japan. Based in Melbourne, he will oversee regional technology strategy and work with customers on AI adoption. His appointment aligns with Zendesk's focus on expanding AI use in customer service and employee support across the region.
Zendesk adds real-time voice translation for contact centres
Zendesk has launched Real-Time Voice Translation for its Contact Centre, enabling two-way translation during live customer service calls. This feature allows agents and customers to communicate in their preferred languages without switching channels. It aims to streamline multilingual support, reduce staffing pressures, and improve call routing by issue rather than language. Initially available through a closed early access program, this tool highlights Zendesk's focus on enhancing voice support within its service portfolio.
Zendesk Profile
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
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