Zendesk Sunshine Overview

Zendesk-Sunshine enables personalized customer experiences by capturing every interaction. Modern customer applications can be built using the Zendesk Sunshine platform.

Use Cases

Customers recommend Engagement Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Zendesk Sunshine.

Other use cases:

  • Contact List Management
  • Social Media Analytics
  • Contract Management
  • Training & Onboarding
  • Helpdesk Management
  • Relationship Management
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Zendesk Sunshine.

Other priorities:

  • Acquire Customers
  • Improve Visibility
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Zendesk Sunshine Use-Cases and Business Priorities: Customer Satisfaction Data

Zendesk Sunshine works with different mediums / channels such as Review Sites. Amazon. and Phone Calls.

Zendesk Sunshine's features include Ticketing, and Personalization. and Zendesk Sunshine support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Zendesk Sunshine analytics capabilities include Custom Reports, and Analytics.

Reviews

"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience." - John Wie

Zendesk Sunshine, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zendesk Sunshine

Top Industries

  • Information Technology and Services
  • Financial Services
  • Automotive

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Zendesk Sunshine is popular in Information Technology And Services, Financial Services, and Automotive and is widely used by Enterprise, Mid Market, and Small Business.

Zendesk Sunshine Customer wins, Customer success stories, Case studies

How does Zendesk Sunshine facilitate Engagement Management?

What solutions does Zendesk Sunshine provide for Workflow Management?

What makes Zendesk Sunshine ideal for Collaboration?

How efficiently Does Zendesk Sunshine manage your Contact List Management?

185 buyers and buying teams have used Cuspera to assess how well Zendesk Sunshine solved their CRM needs. Cuspera uses 320 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Zendesk Sunshine testimonial

John Wie

Director of CX

logitech
One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience. Testimonial By John Wie
Zendesk Sunshine testimonial

Steven Franklin

Global Head of Customer Service

Siemens
The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin
Zendesk Sunshine testimonial

Daniel Santrella

Director of Customer Engagement

Reverb
Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella
CUSTOMERS TESTIMONIALS
Zendesk Sunshine testimonial

John Wie

Director of CX

logitech
One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience. Testimonial By John Wie
Zendesk Sunshine testimonial

Steven Franklin

Global Head of Customer Service

Siemens
The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin
Zendesk Sunshine testimonial

Daniel Santrella

Director of Customer Engagement

Reverb
Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella

Geckoboard - Internet

Zendesk QA helped Geckoboard improve customer support with peer reviews. The team wanted to share more information and give more proactive advice. They used Zendesk QA to review support conversations... and set up a peer review system. Each agent now does two reviews a day. This led to ten times more proactive help between agents. Geckoboard kept high CSAT scores and fast response times while boosting internal knowledge sharing.

Read on →

Banc Sabadell - Banking

Zendesk helped Banc Sabadell launch a chat channel during the COVID-19 pandemic. The bank used Zendesk to let customers get answers through FAQs and chat with agents. They set up the system in just s...ix months. The chat channel handled 145,000 contacts monthly with 116 agents. Integration with an AI virtual assistant improved self-service and reduced pressure on phone support.

Read on →

Vimeo - Internet

Zendesk professional services helped Vimeo rebuild its customer experience platform. Vimeo needed a new solution because their old system was too complex and hard to maintain. Zendesk worked with Vim...eo to create a new, streamlined Zendesk instance. The new setup lets agents find data faster and work better. Vimeo now has a median first reply time of 5.3 hours, handles 54,000 tickets a month, and saw a 5-6% increase in average CSAT. The project made support easier and improved customer satisfaction.

Read on →

Four Seasons Hotels and Resorts - Hospitality

Four Seasons Hotels and Resorts uses Zendesk's conversational messaging to enhance guest experiences. The company, known for its high standards and innovation, has integrated Zendesk to provide seaml...ess interactions. This approach helps in delivering personalized and genuine care to guests, aligning with their commitment to excellence.

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Thrasio - Consumer Goods

Zendesk helped Thrasio, a global consumer goods company, transform its customer experience. Thrasio relaunched Zendesk with new integrations and agent training. This led to a 99% decrease in full res...olution time and a 97% decrease in average first reply time. Thrasio also reduced its tech stack by 85%. The team now uses Zendesk data to find new sales opportunities and improve customer service.

Read on →

Superbet - Entertainment

Zendesk AI helped Superbet, a leading sports betting operator in Romania, speed up customer support. Superbet needed an AI solution that could handle the Romanian language. Zendesk AI agents enabled ...Superbet to automate over 35% of requests and provide 24/7 support. First response times dropped by 74%. Resolutions are now 63% faster when both AI and human agents are involved. Superbet now delivers fast, multilingual customer service as it grows internationally.

Read on →

How to: Benefits of optimizing your Zendesk in 2024 | Customer success resources

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Peers used Zendesk Sunshine for engagement management and workflow management

Zendesk Sunshine Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.38/5 ★

Read Reviews (22)
Analytics

4.09/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.38/5 ★

Read Reviews (22)
Analytics

4.09/5 ★

Read Reviews (6)

Zendesk Sunshine Integrations

Zendesk Sunshine integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.51/5 ★

Read Reviews (13)
Data Export

2.50/5 ★

Read Reviews (2)

Few API Integrations for Zendesk Sunshine

Seismic Knowledge

4.13 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Google Slides

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

iContact

4.28 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Leanplum

4.15 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

HubSpot

4.47 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Zendesk Sunshine

Overall Risk Meter

Low Medium High

Top Failure Risks for Zendesk Sunshine

Zendesk News

Executive

Zendesk appoints Bikram Mazumdar as Vice President,

Zendesk has appointed Bikram Mazumdar as Vice President for Asia to drive growth and enhance its go-to-market strategy in the region. Based in Singapore, Mazumdar will focus on markets in India, Southeast Asia, North Asia, and Korea. His expertise in customer experience and AI platforms is expected to support Zendesk's expansion and AI adoption efforts in Asia.

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M&A

Zendesk Completes Acquisition of Forethought

Zendesk has completed its acquisition of Forethought, enhancing its platform with self-improving AI agents. These agents are designed to integrate seamlessly within Zendesk and other platforms, automating tasks and improving service quality. The acquisition aims to set a new standard for deploying autonomous agents at scale, enhancing customer service experiences.

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M&A

Zendesk to acquire Forethought to expand resolution platform

Zendesk announced its acquisition of Forethought to enhance its resolution platform, aiming to improve customer service capabilities.

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M&A

Zendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought Acquisition

Zendesk has entered into a definitive agreement to acquire Forethought, enhancing its Resolution Platform with advanced AI capabilities. This acquisition will enable Zendesk to offer self-improving AI agents that autonomously handle complex workflows across multiple channels. The transaction is expected to close by the end of March, pending regulatory approvals.

Read more →

Zendesk Profile

Company Name

Zendesk

Company Website

https://www.zendesk.com/

Year Founded

2007

HQ Location

1019 Market St, San Francisco, CA 94103

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO