Zendesk Sunshine: Use-Cases, Insights and Reviews | 2025 Cuspera

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Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Zendesk Sunshine Overview

Zendesk-Sunshine enables personalized customer experiences by capturing every interaction. Modern customer applications can be built using the Zendesk Sunshine platform.

Use Cases

Customers recommend Engagement Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Zendesk Sunshine.

Other use cases:

Contact List Management
Social Media Analytics
Contract Management
Training & Onboarding
Helpdesk Management
Relationship Management
Measuring Customer Satisfaction

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Zendesk Sunshine.

Other priorities:

Acquire Customers
Improve Visibility
Improve Internal Communications
Enter New Markets Internationally Or Locally

See all business priorities See less business priorities

Zendesk Sunshine Use-Cases and Business Priorities: Customer Satisfaction Data

Zendesk Sunshine works with different mediums / channels such as Review Sites. Amazon. and Phone Calls.

Zendesk Sunshine's features include Ticketing, and Personalization. and Zendesk Sunshine support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Zendesk Sunshine analytics capabilities include Custom Reports, and Analytics.

Reviews

"Zendesk is a platform that's really enabling us to focus on our customers." - Daniel Santrella

Zendesk Sunshine, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zendesk Sunshine

Top Industries

Information Technology and Services
Financial Services
Automotive

Popular in

Enterprise
Mid Market
Small Business

Zendesk Sunshine is popular in Information Technology And Services, Financial Services, and Automotive and is widely used by Enterprise, Mid Market, and Small Business.

Zendesk Sunshine Customer wins, Customer success stories, Case studies

How does Zendesk Sunshine address your Engagement Management Challenges?

How efficiently Does Zendesk Sunshine manage your Workflow Management?

How does Zendesk Sunshine facilitate Collaboration?

What benefits does Zendesk Sunshine offer for Contact List Management?

185 buyers and buying teams have used Cuspera to assess how well Zendesk Sunshine solved their CRM needs. Cuspera uses 320 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS	TESTIMONIALS
Daniel Santrella Director of Customer Engagement Reverb	Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella
Cameron Dunn Head of Community Operations vimeo	It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. Testimonial By Cameron Dunn
Steven Franklin Global Head of Customer Service Siemens	The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin

CUSTOMERS	TESTIMONIALS
Daniel Santrella Director of Customer Engagement Reverb	Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella
Cameron Dunn Head of Community Operations vimeo	It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. Testimonial By Cameron Dunn
Steven Franklin Global Head of Customer Service Siemens	The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin

HeliosX - Health, Wellness And Fitness

Zendesk helped HeliosX combine support for six brands into one team. This change cut first response time by 97%. Customer satisfaction went up by 7 points. Sales conversion increased by 20%. Staffing... costs dropped by over 50%. HeliosX used Zendesk's reporting and automation to improve service and grow revenue.

Dutch Bros Coffee - Food & Beverages

Zendesk helped Dutch Bros Coffee manage rising support ticket volumes as the company grew. The team used Zendesk metrics and reporting to track customer sentiment and trends. Zendesk's Knowledge Capt...ure App improved agent efficiency by giving quick access to information. The CX team now handles about 30,000 tickets each month for over 700 shops. Leadership sees the CX team as a value center, not a cost center, thanks to better insights and efficiency.

Homebridge - Financial Services

Zendesk helped Homebridge improve customer service as the company tripled in size. Homebridge used Zendesk to support 10 departments and two core brands. The platform replaced email-based support, ma...king processes faster and more visible. Homebridge saw a 158% ROI, 23% increase in agent efficiency, and reached 100% CSAT. Zendesk turned support into a revenue-generating center and helped agents work better together.

Optimizely - Computer Software

Zendesk helped Optimizely create custom support solutions using APIs and custom objects. Optimizely needed a system that could scale and fit its enterprise needs. With Zendesk, they built tools for u...nique workflows and improved efficiency. The company now handles 20,000 tickets monthly and has a 97% CSAT score. Custom objects saved time and made support more uniform for over 200 agents.

MOO - Consumer Goods

Zendesk Suite helped MOO get a 360-degree view of its customers. MOO replaced its old phone system with Zendesk Voice and saved $222,000 each year. The company integrated Salesforce, Playvox, and Tru...stPilot for better efficiency. Agents now handle 20,000 tickets a month across phone, email, and chat. MOO achieved 95% CSAT, 81% one-touch tickets, and 20% chatbot deflection. Leadership uses Zendesk insights to drive companywide improvements.

CoreLogic Australia - Information Services

Zendesk helped CoreLogic Australia unify chat, email, and phone into one platform. This made customer service faster and more consistent. Digital engagement rose from 0% to 63%. Customer calls droppe...d by 33%. First contact resolution reached 94%. Employee satisfaction with work tools increased by 67%. Revenue from inbound service channels grew by 2,400%. CSAT scores improved by 20% in two years.

More Zendesk Sunshine Customer Stories...

How to: Benefits of optimizing your Zendesk in 2024 | Customer success resources

Peers used Zendesk Sunshine for engagement management and workflow management

Zendesk Sunshine Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.42/5 ★ Read Reviews (1)
Custom Reports	4.38/5 ★ Read Reviews (22)
Analytics	4.09/5 ★ Read Reviews (6)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.42/5 ★ Read Reviews (1)
Custom Reports	4.38/5 ★ Read Reviews (22)
Analytics	4.09/5 ★ Read Reviews (6)

Zendesk Sunshine Integrations

Zendesk Sunshine integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.51/5 ★

Read Reviews (13)

Data Export

2.50/5 ★

Read Reviews (2)

Few API Integrations for Zendesk Sunshine

Software Failure Risk Guidance

for Zendesk Sunshine

Overall Risk Meter

Low Medium High

Top Failure Risks for Zendesk Sunshine

Zendesk News

Partnership 01/12/2025

Zendesk and Microsoft Targets The Small Business Market in Latest Partnership - CX Today

Zendesk and Microsoft have expanded their partnership to integrate Microsoft 365 products into Zendesk's platform, enhancing services for small businesses. This collaboration allows Zendesk customers to access Agent 365 capabilities, while Microsoft 365 users can utilize Zendesk Agent for improved service productivity. The integration aims to streamline operations, optimize workflows, and provide AI-assisted support, elevating small businesses' service levels.

Partnership 17/11/2025

Zendesk to Deliver Secure, AI-Powered Employee Service Solutions Through Expanded ...

Zendesk has expanded its integration with Microsoft by launching two new AI-powered solutions: Microsoft Agent 365 and Zendesk Agent for Microsoft 365 Copilot. These integrations enhance employee service by embedding Zendesk's AI-driven support within Microsoft 365 tools, improving efficiency and security for IT, HR, and Finance teams. The solutions aim to streamline operations and deliver seamless support experiences.

Company 05/11/2025

Zendesk Security Breach: Phishing Campaign Targets Customer Data | Meyka

Zendesk experienced a security breach due to a phishing campaign exploiting Cloudflare Pages, jeopardizing customer data. The attack involved fake login screens, emphasizing the need for enhanced cybersecurity measures. Businesses are urged to adopt stronger digital defenses, including regular updates and advanced threat detection systems, to protect sensitive information and maintain trust.

Awards 29/10/2025

Zendesk named leader for AI-first customer service by Gartner - New Zealand

Zendesk has been recognized as a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Centre, attributed to its AI-first Resolution Platform. This platform integrates AI and automation to enhance customer and employee service, delivering billions of resolutions annually. Zendesk's AI tools are expected to be used by over 20,000 customers by year-end, supporting various industries and functions.

More Zendesk Sunshine News...

Zendesk Profile

Company Name

Zendesk

Company Website

https://www.zendesk.com/

Year Founded

2007

HQ Location

1019 Market St, San Francisco, CA 94103

Employees

1001-5000

Social

Financials

IPO