Zendesk Sunshine: Use-Cases, Insights and Reviews | 2026 Cuspera

Polaris Adventures used Zendesk to handle rapid business growth. The team doubled business yearly and needed scalable customer support and sales solutions. With Zendesk, agents now manage 30–40% more... accounts and maintain a 30-minute average first-reply time. Zendesk's unified platform improved agent productivity and enabled fast onboarding. The solution also supports a B2C subscription model and proactive customer engagement.
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Syfe used Zendesk to manage customer queries across chat, calls, email, Facebook, and WhatsApp. The company needed to support a growing user base and offer help on multiple channels. Zendesk let Syfe... provide fast, 24/7 support and build trust with users. Agents could quickly resolve issues, even for sensitive financial transactions. Syfe scaled to 100,000 users in Singapore with Zendesk's help.
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Studs used Zendesk to double its e-commerce business. The company kept average ticket response time under 10 minutes. Studs scaled from two to ten locations without hiring more agents. Zendesk integr...ations and automations helped cut response time in half. Studs managed higher ticket volume and improved customer experience. The team used apps like Shopify, Slack, and Delighted with Zendesk.
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Staples Canada used Zendesk and MaestroQA to improve customer service. The company wanted agents to build strong relationships, not just handle transactions. After switching from a legacy system, Sta...ples Canada saw a 3X increase in agent happiness and a 15% rise in customer satisfaction. Zendesk made ticketing and reporting easier, while MaestroQA helped with quality assurance and coaching. The team now audits more tickets and uses analytics to improve service. Customer satisfaction scores rose to 86%, and NPS climbed to the upper 60s.
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Zendesk helped the Smith Family, an Australian nonprofit, handle a 100% increase in contacts with only a 28% rise in staff. The organization improved ticket handling efficiency by 26.5% since 2019. Z...endesk's automation and omnichannel support let agents focus on donors and families, not admin tasks. Donor conversion rates rose from 10% to 30% after rolling out Zendesk Chat and eForms. The Smith Family now delivers better donor and supporter experiences while scaling its impact.
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SMC Corporation used Zendesk to centralize customer support across nine countries in just four months. The company implemented support in 10 languages, impacting 130,000 end-users. Zendesk helped SMC... reduce agent headcount by one-fourth in Switzerland and improved time-to-cash with faster resolution times. Agents now manage all customer inquiries in one platform, saving time and reducing errors. SMC leverages Zendesk analytics and automation to refine workflows and improve global customer experience.
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