Zendesk Sunshine Overview

Zendesk-Sunshine enables personalized customer experiences by capturing every interaction. Modern customer applications can be built using the Zendesk Sunshine platform.

Use Cases

Customers recommend Engagement Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Zendesk Sunshine.

Other use cases:

  • Contact List Management
  • Social Media Analytics
  • Contract Management
  • Training & Onboarding
  • Helpdesk Management
  • Relationship Management
  • Measuring Customer Satisfaction
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Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Zendesk Sunshine.

Other priorities:

  • Acquire Customers
  • Improve Visibility
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Zendesk Sunshine Use-Cases and Business Priorities: Customer Satisfaction Data

Zendesk Sunshine works with different mediums / channels such as Review Sites. Amazon. and Phone Calls.

Zendesk Sunshine's features include Ticketing, and Personalization. and Zendesk Sunshine support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Zendesk Sunshine analytics capabilities include Custom Reports, and Analytics.

Reviews

"Zendesk is a platform that's really enabling us to focus on our customers." - Daniel Santrella

Zendesk Sunshine, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zendesk Sunshine

Top Industries

  • Information Technology and Services
  • Financial Services
  • Automotive

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Zendesk Sunshine is popular in Information Technology And Services, Financial Services, and Automotive and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Zendesk Sunshine Use Cases

How does Zendesk Sunshine address your Engagement Management Challenges?

What benefits does Zendesk Sunshine offer for Workflow Management?

How can Zendesk Sunshine enhance your Collaboration process?

How can Zendesk Sunshine optimize your Contact List Management Workflow?

185 buyers and buying teams have used Cuspera to assess how well Zendesk Sunshine solved their CRM needs. Cuspera uses 320 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zendesk Sunshine testimonial

Daniel Santrella

Director of Customer Engagement

Reverb

Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella
Zendesk Sunshine testimonial

John Wie

Director of CX

logitech

One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience. Testimonial By John Wie
Zendesk Sunshine testimonial

Steven Franklin

Global Head of Customer Service

Siemens

The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin
CUSTOMERS TESTIMONIALS
Zendesk Sunshine testimonial

Daniel Santrella

Director of Customer Engagement

Reverb

Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella
Zendesk Sunshine testimonial

John Wie

Director of CX

logitech

One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience. Testimonial By John Wie
Zendesk Sunshine testimonial

Steven Franklin

Global Head of Customer Service

Siemens

The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin

Case Studies

Consumer Goods

CASE STUDY BoxyCharm

Zendesk helped BoxyCharm improve customer service with social messaging, automation, and integrations. The team saw a 10-point rise in CSAT and a 66% drop in first response time. Over 60% of email vo...lume was deflected by automated responses. BoxyCharm used Zendesk to create an omnichannel view and resolve 100% of private social media tickets. Integrations with Jira, Fivetran, and TrustPilot streamlined operations and brand management.

Financial Services

CASE STUDY Coda Payments

Zendesk helped Coda Payments handle global customer queries with local expertise. The company switched from three tools to Zendesk, making support easier for both customers and agents. Zendesk automa...ted ticket routing and streamlined workflows, reducing manual work and the need for more staff. Coda Payments improved full resolution time by 60% and achieved a 90% CSAT. The self-service ratio increased to 7:1, and the customer service eNPS score reached 85.

CASE STUDY Workrise

Zendesk Suite Enterprise helped Workrise support over 15 internal and external teams during rapid growth. Workrise used Zendesk’s API and built custom apps to create a tailored CX solution. The compa...ny saved $20,000 per quarter and 8 hours per week with these changes. Workrise improved onboarding, ticketing, and automation for both vendors and workers. The platform enabled fast setup, deep customization, and better support experiences.

Financial Services

CASE STUDY LendingClub

Zendesk Support and Guide helped LendingClub improve customer service after switching from Salesforce. The team now handles 50,000 tickets each month with 600 agents. Email efficiency increased by 27...5%. Agents can now process 220 emails a day, up from 80. The Zendesk AI agent resolves 12% of tickets. The system is easy to use and quick to configure, saving time and costs.

Hospitality

CASE STUDY Grill’d

Zendesk helped Grill’d, a casual dining restaurant group, fix slow customer support and a big ticket backlog. After switching from a shared inbox to Zendesk, Grill’d cleared its backlog in three mont...hs. The team improved first response time by 84 percent. Zendesk integrations and automations made customer service faster and easier for staff. Grill’d now has better reporting, visibility, and is ready to expand internationally.

Hospitality

CASE STUDY Utila Dive Center

Zendesk Suite Team helped Utila Dive Center boost sales and improve customer service. The team used Zendesk messaging to connect WhatsApp, Instagram, Facebook, and email in one place. They automated ...social channels with macros and improved response speed. Utila Dive Center saw a 25% increase in core product sales and a 75% increase in close rate. The platform made it easier to manage leads and reply to customers fast.

Video

How to: Benefits of optimizing your Zendesk in 2024 | Customer success resources

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Peers used Zendesk Sunshine for engagement management and workflow management

Zendesk Sunshine Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.38/5 ★

Read Reviews (22)
Analytics

4.09/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.38/5 ★

Read Reviews (22)
Analytics

4.09/5 ★

Read Reviews (6)

Software Failure Risk Guidance

?

for Zendesk Sunshine

Overall Risk Meter

Low Medium High

Top Failure Risks for Zendesk Sunshine

Zendesk News

Product

Zendesk AI + GPT-5: Setting the pace for the next generation of support - CXOToday.com

Zendesk has integrated GPT-5 into its Resolution Platform to enhance AI capabilities, improving customer support through fewer escalations, better intent clarification, and increased agent productivity. GPT-5's integration has led to a 20% reduction in fallback escalations and a 5-point lift in agent suggestion accuracy, supporting multilingual and complex workflows. The model is part of a modular AI architecture, ensuring reliable and efficient service automation.

M&A

Zendesk acquires Hyperarc to boost AI-powered analytics | Mi3

Zendesk has completed the acquisition of HyperArc, an AI-native analytics platform known for its HyperGraph engine. This acquisition aims to enhance Zendesk's analytics capabilities by integrating HyperArc's technology into its Explore platform, introducing GenAI-powered insights. The move is expected to improve reporting and analytics, setting a new industry standard for usability and insight depth.

Product

Zendesk Accelerates AI Innovation with New Capabilities Advancing the Resolution Platform Vision

Zendesk has introduced new capabilities to its Resolution Platform, enhancing AI and automation features. Key updates include AI Agents for Email, Action Builder for no-code automation, and Generative Search. These innovations aim to improve customer and employee experiences by offering scalable, omnichannel solutions. Zendesk's focus on AI-driven tools supports businesses in delivering efficient and high-quality service.

M&A

Zendesk's HyperArc Acquisition: A Bold Play for Dominance in AI-Driven Customer Intelligence

Zendesk has acquired HyperArc, an AI-native analytics startup, to enhance its customer intelligence capabilities. This strategic move integrates HyperArc's real-time GenAI insights and self-service analytics into Zendesk's Explore platform, aiming to redefine customer service analytics. The acquisition positions Zendesk to capture a significant share of the AI-driven customer analytics market, projected to reach $30 billion by 2026.

Zendesk Profile

Company Name

Zendesk

Company Website

https://www.zendesk.com/

Year Founded

2007

HQ Location

1019 Market St, San Francisco, CA 94103

Employees

1001-5000

Social

Financials

IPO