Zendesk Sunshine Overview
Zendesk-Sunshine enables personalized customer experiences by capturing every interaction. Modern customer applications can be built using the Zendesk Sunshine platform.
Use Cases
Customers recommend Engagement Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Zendesk Sunshine.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Zendesk Sunshine.
Zendesk Sunshine Use-Cases and Business Priorities: Customer Satisfaction Data
Zendesk Sunshine works with different mediums / channels such as Review Sites. Amazon. and Phone Calls.
Zendesk Sunshine's features include Ticketing, and Personalization. and Zendesk Sunshine support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Zendesk Sunshine analytics capabilities include Custom Reports, and Analytics.
Reviews
"It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents." - Cameron Dunn
Peer review evidence (same sources as the product rating summary)
"...It is an open and flexible CRM platform that will revolutionize the way you interact with your Customers. ..." EZOfficeInventory Is Integrating With Zendesk Sunshine
"...We do a lot to capture information about our users and to build comfortable workflows for our agents, explained Dunn...." Case Study vimeo
"...Company-wide, though, Zendesk enables internal collaboration...." Case Study vimeo
Zendesk Sunshine, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zendesk Sunshine
Top Industries
- Information Technology and Services
- Financial Services
- Automotive
Popular in
- Enterprise
- Mid Market
- Small Business
Zendesk Sunshine is popular in Information Technology And Services, Financial Services, and Automotive and is widely used by Enterprise, Mid Market, and Small Business.
Zendesk Sunshine Customer wins, Customer success stories, Case studies
Why is Zendesk Sunshine the best choice for Engagement Management?
How does Zendesk Sunshine address your Workflow Management Challenges?
Why is Zendesk Sunshine the best choice for Collaboration?
How does Zendesk Sunshine address your Contact List Management Challenges?
185 buyers and buying teams have used Cuspera to assess how well Zendesk Sunshine solved their CRM needs. Cuspera uses 320 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. Testimonial By Cameron Dunn |
|
One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience. Testimonial By John Wie |
|
Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Cameron Dunn Head of Community Operations vimeo |
It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. Testimonial By Cameron Dunn |
|
John Wie Director of CX logitech |
One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience. Testimonial By John Wie |
|
Daniel Santrella Director of Customer Engagement Reverb |
Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella |
International Rescue Committee (IRC) - Nonprofit - Large
Zendesk AI helps IRC-CEO scale trust with human dignity
Five Iron Golf - Leisure And Recreation - Medium
Zendesk's Momentum Shows Contact Centers are Racing to End Silos as ...
How to: Benefits of optimizing your Zendesk in 2024 | Customer success resources
Peers used Zendesk Sunshine for engagement management and workflow management
Zendesk Sunshine Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (6) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (6) |
Zendesk Sunshine Integrations
Zendesk Sunshine integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zendesk Sunshine
Software Failure Risk Guidance
?for Zendesk Sunshine
Overall Risk Meter
Top Failure Risks for Zendesk Sunshine
Zendesk News
Zendesk Support Assistant for Microsoft 365 Now Available on Microsoft AppSource
Zendesk has launched the Zendesk Support Assistant for Microsoft 365, now available on Microsoft AppSource. This integration allows IT, HR, and service teams to manage support workflows, resolve tickets, and escalate issues within Microsoft 365 applications like Teams and Outlook, leveraging AI-powered workflows.
Zendesk AI Voice Solution Signals a Shift Away From Legacy Contact Centers
Zendesk's AI voice solution is transforming contact centers by integrating voice with digital channels, enhancing customer service. The solution, part of Zendesk's Resolution Platform, has seen strong global adoption, especially in enterprises with 250-750 agents. It combines Amazon Connect's telephony with Zendesk's AI, offering a unified workspace for seamless customer interactions.
Zendesk Expands AI Customer Support for Banks and Lenders
Zendesk expands its AI-powered customer support solutions for banks and lenders, enabling financial institutions to automate high-volume requests and reduce wait times. The platform integrates AI agents for tasks like PIN resets and balance inquiries, while ensuring compliance with data privacy standards. Zendesk's dual-workforce model combines AI with human agents to enhance efficiency and maintain service quality.
Zendesk's Momentum Shows Contact Centers are Racing to End Silos as ...
Zendesk's AI-native voice solution has gained significant traction, securing over 100 contact center opportunities and a 4,000-seat deployment within a year. The solution integrates voice with digital channels, enhancing omnichannel service. Zendesk's platform combines Amazon Connect's telephony with AI, offering a unified service experience. This reflects a shift towards integrated customer service models.
Zendesk Profile
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
Social
Financials
IPO
