Zendesk Sunshine Overview
Zendesk-Sunshine enables personalized customer experiences by capturing every interaction. Modern customer applications can be built using the Zendesk Sunshine platform.
Use Cases
Customers recommend Engagement Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Zendesk Sunshine.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Zendesk Sunshine.
Zendesk Sunshine Use-Cases and Business Priorities: Customer Satisfaction Data
Zendesk Sunshine works with different mediums / channels such as Review Sites. Amazon. and Phone Calls.
Zendesk Sunshine's features include Ticketing, and Personalization. and Zendesk Sunshine support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Zendesk Sunshine analytics capabilities include Custom Reports, and Analytics.
Reviews
"It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents." - Cameron Dunn
Zendesk Sunshine, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zendesk Sunshine
Top Industries
- Information Technology and Services
- Financial Services
- Automotive
Popular in
- Enterprise
- Mid Market
- Small Business
Zendesk Sunshine is popular in Information Technology And Services, Financial Services, and Automotive and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on Zendesk Sunshine Use Cases
What makes Zendesk Sunshine ideal for Engagement Management?
How efficiently Does Zendesk Sunshine manage your Workflow Management?
What Are the key features of Zendesk Sunshine for Collaboration?
How does Zendesk Sunshine facilitate Contact List Management?
15+ more Business Use Cases
185 buyers and buying teams have used Cuspera to assess how well Zendesk Sunshine solved their CRM needs. Cuspera uses 320 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. Testimonial By Cameron Dunn |
|
The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin |
|
Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Cameron Dunn Head of Community Operations vimeo |
It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. Testimonial By Cameron Dunn |
|
Steven Franklin Global Head of Customer Service Siemens |
The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin |
|
Daniel Santrella Director of Customer Engagement Reverb |
Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella |
Case Studies
CASE STUDY Liberty London
CASE STUDY Manatee County Tax Collector's Office
CASE STUDY Stanley Black and Decker
CASE STUDY Khan Academy
CASE STUDY Thrasio
CASE STUDY ZeroFox
Video
How to: Benefits of optimizing your Zendesk in 2024 | Customer success resources
Peers used Zendesk Sunshine for engagement management and workflow management
Zendesk Sunshine Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (6) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (6) |
Zendesk Sunshine Integrations
Zendesk Sunshine integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zendesk Sunshine
Software Failure Risk Guidance
?for Zendesk Sunshine
Overall Risk Meter
Top Failure Risks for Zendesk Sunshine
Zendesk News
TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven CX Solutions
TTEC and Zendesk have expanded their strategic partnership to deliver advanced AI-driven customer experience solutions. The agreement gives TTEC broader access to Zendesks platform, enabling enhanced CRM and workflow optimization for enterprise clients. The collaboration includes joint go-to-market strategies and co-developed solutions, aiming to accelerate digital transformation for businesses across industries.
Geekflare's This Week in Business Tech: Zendesk's New - Inkl
Zendesk introduced a new outcome-based pricing model for AI agents, ensuring businesses pay only when AI agents successfully resolve customer issues. This model was announced during the Zendesk Relate 2025 event by CEO Tom Eggemeier.
TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk
TELUS Digital enhances its customer experience capabilities through a strategic collaboration with Zendesk, focusing on modern customer service and digital experience platforms.
Zendesk launches product powered by Local Measure and Amazon - ARNnet
Zendesk launches a new product powered by Local Measure and Amazon.
Zendesk Profile
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
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