Zendesk Sunshine Overview

Zendesk-Sunshine enables personalized customer experiences by capturing every interaction. Modern customer applications can be built using the Zendesk Sunshine platform.

Use Cases

Customers recommend Engagement Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Zendesk Sunshine.

Other use cases:

  • Contact List Management
  • Social Media Analytics
  • Contract Management
  • Training & Onboarding
  • Helpdesk Management
  • Relationship Management
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Zendesk Sunshine.

Other priorities:

  • Acquire Customers
  • Improve Visibility
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Zendesk Sunshine Use-Cases and Business Priorities: Customer Satisfaction Data

Zendesk Sunshine works with different mediums / channels such as Review Sites. Amazon. and Phone Calls.

Zendesk Sunshine's features include Ticketing, and Personalization. and Zendesk Sunshine support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Zendesk Sunshine analytics capabilities include Custom Reports, and Analytics.

Reviews

"The implementation was really quick. That got the attention of our leadership teams." - Steven Franklin

Zendesk Sunshine, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zendesk Sunshine

Top Industries

  • Information Technology and Services
  • Financial Services
  • Automotive

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Zendesk Sunshine is popular in Information Technology And Services, Financial Services, and Automotive and is widely used by Enterprise, Mid Market, and Small Business.

Zendesk Sunshine Customer wins, Customer success stories, Case studies

How can Zendesk Sunshine enhance your Engagement Management process?

How does Zendesk Sunshine address your Workflow Management Challenges?

What solutions does Zendesk Sunshine provide for Collaboration?

Why is Zendesk Sunshine the best choice for Contact List Management?

185 buyers and buying teams have used Cuspera to assess how well Zendesk Sunshine solved their CRM needs. Cuspera uses 320 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Zendesk Sunshine testimonial

Steven Franklin

Global Head of Customer Service

Siemens
The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin
Zendesk Sunshine testimonial

John Wie

Director of CX

logitech
One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience. Testimonial By John Wie
Zendesk Sunshine testimonial

Cameron Dunn

Head of Community Operations

vimeo
It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. Testimonial By Cameron Dunn
CUSTOMERS TESTIMONIALS
Zendesk Sunshine testimonial

Steven Franklin

Global Head of Customer Service

Siemens
The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin
Zendesk Sunshine testimonial

John Wie

Director of CX

logitech
One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience. Testimonial By John Wie
Zendesk Sunshine testimonial

Cameron Dunn

Head of Community Operations

vimeo
It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. Testimonial By Cameron Dunn

Geckoboard - Internet

Zendesk QA helped Geckoboard improve customer support with peer reviews. The team wanted to share more information and give more proactive advice. They used Zendesk QA to review support conversations... and set up a peer review system. Each agent now does two reviews a day. This led to ten times more proactive help between agents. Geckoboard kept high CSAT scores and fast response times while boosting internal knowledge sharing.

Read on →

Banc Sabadell - Banking

Zendesk helped Banc Sabadell launch a chat channel during the COVID-19 pandemic. The bank used Zendesk to let customers get answers through FAQs and chat with agents. They set up the system in just s...ix months. The chat channel handled 145,000 contacts monthly with 116 agents. Integration with an AI virtual assistant improved self-service and reduced pressure on phone support.

Read on →

Vimeo - Internet

Zendesk professional services helped Vimeo rebuild its customer experience platform. Vimeo needed a new solution because their old system was too complex and hard to maintain. Zendesk worked with Vim...eo to create a new, streamlined Zendesk instance. The new setup lets agents find data faster and work better. Vimeo now has a median first reply time of 5.3 hours, handles 54,000 tickets a month, and saw a 5-6% increase in average CSAT. The project made support easier and improved customer satisfaction.

Read on →

Four Seasons Hotels and Resorts - Hospitality

Four Seasons Hotels and Resorts uses Zendesk's conversational messaging to enhance guest experiences. The company, known for its high standards and innovation, has integrated Zendesk to provide seaml...ess interactions. This approach helps in delivering personalized and genuine care to guests, aligning with their commitment to excellence.

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Thrasio - Consumer Goods

Zendesk helped Thrasio, a global consumer goods company, transform its customer experience. Thrasio relaunched Zendesk with new integrations and agent training. This led to a 99% decrease in full res...olution time and a 97% decrease in average first reply time. Thrasio also reduced its tech stack by 85%. The team now uses Zendesk data to find new sales opportunities and improve customer service.

Read on →

Superbet - Entertainment

Zendesk AI helped Superbet, a leading sports betting operator in Romania, speed up customer support. Superbet needed an AI solution that could handle the Romanian language. Zendesk AI agents enabled ...Superbet to automate over 35% of requests and provide 24/7 support. First response times dropped by 74%. Resolutions are now 63% faster when both AI and human agents are involved. Superbet now delivers fast, multilingual customer service as it grows internationally.

Read on →

How to: Benefits of optimizing your Zendesk in 2024 | Customer success resources

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Peers used Zendesk Sunshine for engagement management and workflow management

Zendesk Sunshine Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.38/5 ★

Read Reviews (22)
Analytics

4.09/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.38/5 ★

Read Reviews (22)
Analytics

4.09/5 ★

Read Reviews (6)

Zendesk Sunshine Integrations

Zendesk Sunshine integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.51/5 ★

Read Reviews (13)
Data Export

2.50/5 ★

Read Reviews (2)

Few API Integrations for Zendesk Sunshine

Google Drive

4.73 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Dropbox

4.51 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Google Sheets

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Google Slides

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Zendesk Sunshine

Overall Risk Meter

Low Medium High

Top Failure Risks for Zendesk Sunshine

Zendesk News

Company

Hackers Abuse Convenience Feature of Zendesk Support Systems for Strange Spam Campaign

Zendesk's support systems were exploited by hackers to send spam, leveraging a feature that allows unverified users to generate support tickets. This incident, which began on January 18, 2026, affected several major companies. Zendesk has enhanced its security to prevent such spam and advised clients to restrict ticket creation to verified users. This highlights the need for robust security configurations in SaaS platforms.

Read more →
Product

SequenceShift Announces Zendesk for Contact Center Integration to Simplify PCI-Compliant ...

SequenceShift has launched a new integration with Zendesk for Contact Center, enhancing PCI-compliant payment capabilities. This integration allows contact centers to securely handle payments without exposing cardholder data, reducing PCI compliance burdens while maintaining operational efficiency. The integration supports rapid deployment and flexibility with existing payment providers, aligning with cloud-native design principles.

Read more →
M&A

M&A Deals: Zendesk, Avalon GloboCare, GeologicAI, CivicPlus, Regnology - InfotechLead

Zendesk has acquired enterprise search provider Unleash to enhance its Employee Service Suite with intelligent search and contextual knowledge discovery. This acquisition aligns with Zendesk's AI-first strategy, improving no-code automation and enterprise data access, and strengthening its competitive position against ServiceNow, Salesforce, and Atlassian.

Read more →
Partnership

Zendesk and Microsoft Targets The Small Business Market in Latest Partnership - CX Today

Zendesk and Microsoft have expanded their partnership to integrate Microsoft 365 products into Zendesk's platform, enhancing services for small businesses. This collaboration allows Zendesk customers to access Agent 365 capabilities, while Microsoft 365 users can utilize Zendesk Agent for improved service productivity. The integration aims to streamline operations, optimize workflows, and provide AI-assisted support, elevating small businesses' service levels.

Read more →

Zendesk Profile

Company Name

Zendesk

Company Website

https://www.zendesk.com/

Year Founded

2007

HQ Location

1019 Market St, San Francisco, CA 94103

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO