Zendesk Sunshine Overview

Zendesk-Sunshine enables personalized customer experiences by capturing every interaction. Modern customer applications can be built using the Zendesk Sunshine platform.

Use Cases

Customers recommend Engagement Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Zendesk Sunshine.

Other use cases:

  • Contact List Management
  • Social Media Analytics
  • Contract Management
  • Training & Onboarding
  • Helpdesk Management
  • Relationship Management
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Zendesk Sunshine.

Other priorities:

  • Acquire Customers
  • Improve Visibility
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Zendesk Sunshine Use-Cases and Business Priorities: Customer Satisfaction Data

Zendesk Sunshine works with different mediums / channels such as Review Sites. Amazon. and Phone Calls.

Zendesk Sunshine's features include Ticketing, and Personalization. and Zendesk Sunshine support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Zendesk Sunshine analytics capabilities include Custom Reports, and Analytics.

Reviews

"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience." - John Wie

Zendesk Sunshine, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zendesk Sunshine

Top Industries

  • Information Technology and Services
  • Financial Services
  • Automotive

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Zendesk Sunshine is popular in Information Technology And Services, Financial Services, and Automotive and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Zendesk Sunshine Use Cases

What solutions does Zendesk Sunshine provide for Engagement Management?

What solutions does Zendesk Sunshine provide for Workflow Management?

What benefits does Zendesk Sunshine offer for Collaboration?

How does Zendesk Sunshine facilitate Contact List Management?

15+ more Business Use Cases

185 buyers and buying teams have used Cuspera to assess how well Zendesk Sunshine solved their CRM needs. Cuspera uses 320 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zendesk Sunshine testimonial

John Wie

Director of CX

logitech

One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience. Testimonial By John Wie
Zendesk Sunshine testimonial

Daniel Santrella

Director of Customer Engagement

Reverb

Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella
Zendesk Sunshine testimonial

Steven Franklin

Global Head of Customer Service

Siemens

The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin
CUSTOMERS TESTIMONIALS
Zendesk Sunshine testimonial

John Wie

Director of CX

logitech

One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience. Testimonial By John Wie
Zendesk Sunshine testimonial

Daniel Santrella

Director of Customer Engagement

Reverb

Zendesk is a platform that's really enabling us to focus on our customers. Testimonial By Daniel Santrella
Zendesk Sunshine testimonial

Steven Franklin

Global Head of Customer Service

Siemens

The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin

Case Studies

Computer & Network Security

CASE STUDY ZeroFox

Zendesk Suite helped ZeroFox manage a 30% yearly increase in customer service tickets during rapid growth. The company used Zendesk to support 32,000 annual tickets with 300 agents available 24/7. Ze...ndesk enabled near real-time support, secure data sharing, and integrated workflows across teams. ZeroFox maintained a first reply time under 1 hour and a first resolution time of 3-4 hours. 80% of tickets were resolved in one touch, improving customer experience and agent efficiency.

Retail

CASE STUDY Plix

Zendesk helped Plix manage customer support as demand grew fast. Plix used Zendesk to centralize email and social media tickets and give users more information. The team tracked customer issues and i...mproved service with better data. Plix raised its CSAT score from 50% to 75%. The company saw a 25% increase in CSAT, a 3x increase in NPS, and a 7x decrease in first response time.

Entertainment

CASE STUDY Play Games24x7

Zendesk helps Play Games24x7 manage high volumes of customer inquiries for its gaming apps. The company uses Zendesk's customizable dashboard to view all customer touchpoints in one place. Automation...s and triggers reduce response times, with 95% of tickets resolved within six hours. Play Games24x7 handles over 100,000 tickets per month and saw a 68% reduction in resolution time. The solution enables proactive, data-driven customer service during peak seasons.

Consumer Goods

CASE STUDY Thrasio

Zendesk helped Thrasio, a global consumer goods company, transform its customer experience. Thrasio relaunched Zendesk with strong integrations, cutting its tech stack by 85%. The company saw a 99% d...ecrease in full resolution time and a 97% drop in first reply time. Thrasio now uses Zendesk data to create customer profiles and drive new sales opportunities. The team also improved agent efficiency and customer satisfaction, reaching a 95% CSAT.

Financial Services

CASE STUDY Siemens Financial Services

Zendesk helped Siemens Financial Services move to a paperless system and handle a 30% spike in support tickets during the pandemic. The team replaced email and spreadsheets with Zendesk Support, Guid...e, Sunshine, and Explore. They rolled out Zendesk across multiple departments. Ticket resolution time dropped from 24 hours to just over 8 hours. First reply time stayed steady at 6–7 hours, even with higher volume.

Consumer Goods

CASE STUDY Spoonflower

Zendesk and Forethought helped Spoonflower improve customer support. They automated ticketing and added a bot for self-service. This led to a 93% CSAT score and 45% ticket deflection. Chat conversion... rates are nine times higher than standard. Spoonflower now handles 22,000 support tickets each month more efficiently.

Video

How to: Benefits of optimizing your Zendesk in 2024 | Customer success resources

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lightning

Peers used Zendesk Sunshine for engagement management and workflow management

Zendesk Sunshine Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.38/5 ★

Read Reviews (22)
Analytics

4.09/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.38/5 ★

Read Reviews (22)
Analytics

4.09/5 ★

Read Reviews (6)

Software Failure Risk Guidance

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for Zendesk Sunshine

Overall Risk Meter

Low Medium High

Top Failure Risks for Zendesk Sunshine

Zendesk News

Partnership

TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven CX Solutions

TTEC and Zendesk have expanded their strategic partnership to deliver advanced AI-driven customer experience solutions. The agreement gives TTEC broader access to Zendesks platform, enabling enhanced CRM and workflow optimization for enterprise clients. The collaboration includes joint go-to-market strategies and co-developed solutions, aiming to accelerate digital transformation for businesses across industries.

Product

Geekflare's This Week in Business Tech: Zendesk's New - Inkl

Zendesk introduced a new outcome-based pricing model for AI agents, ensuring businesses pay only when AI agents successfully resolve customer issues. This model was announced during the Zendesk Relate 2025 event by CEO Tom Eggemeier.

Partnership

TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk

TELUS Digital enhances its customer experience capabilities through a strategic collaboration with Zendesk, focusing on modern customer service and digital experience platforms.

Product

Zendesk launches product powered by Local Measure and Amazon - ARNnet

Zendesk launches a new product powered by Local Measure and Amazon.

Zendesk Profile

Company Name

Zendesk

Company Website

https://www.zendesk.com/

Year Founded

2007

HQ Location

1019 Market St, San Francisco, CA 94103

Employees

1001-5000

Social

Financials

IPO