Zendesk Sunshine Overview
Zendesk-Sunshine enables personalized customer experiences by capturing every interaction. Modern customer applications can be built using the Zendesk Sunshine platform.
Use Cases
Customers recommend Engagement Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Zendesk Sunshine.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Zendesk Sunshine.
Zendesk Sunshine Use-Cases and Business Priorities: Customer Satisfaction Data
Zendesk Sunshine works with different mediums / channels such as Review Sites. Amazon. and Phone Calls.
Zendesk Sunshine's features include Ticketing, and Personalization. and Zendesk Sunshine support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Zendesk Sunshine analytics capabilities include Custom Reports, and Analytics.
Reviews
"The implementation was really quick. That got the attention of our leadership teams." - Steven Franklin
Zendesk Sunshine, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zendesk Sunshine
Top Industries
- Information Technology and Services
- Financial Services
- Automotive
Popular in
- Enterprise
- Mid Market
- Small Business
Zendesk Sunshine is popular in Information Technology And Services, Financial Services, and Automotive and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on Zendesk Sunshine Use Cases
How efficiently Does Zendesk Sunshine manage your Engagement Management?
How can Zendesk Sunshine optimize your Workflow Management Workflow?
What benefits does Zendesk Sunshine offer for Collaboration?
What solutions does Zendesk Sunshine provide for Contact List Management?
185 buyers and buying teams have used Cuspera to assess how well Zendesk Sunshine solved their CRM needs. Cuspera uses 320 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin |
|
It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. Testimonial By Cameron Dunn |
|
One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience. Testimonial By John Wie |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Steven Franklin Global Head of Customer Service Siemens |
The implementation was really quick. That got the attention of our leadership teams. Testimonial By Steven Franklin |
|
Cameron Dunn Head of Community Operations vimeo |
It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. Testimonial By Cameron Dunn |
|
John Wie Director of CX logitech |
One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience. Testimonial By John Wie |
Case Studies
CASE STUDY Zipcar
CASE STUDY Zendesk People & Places
CASE STUDY ZEAL Network SE
CASE STUDY Wireless Logic
CASE STUDY Zeppelin University
CASE STUDY WeRoad
Video
How to: Benefits of optimizing your Zendesk in 2024 | Customer success resources
Peers used Zendesk Sunshine for engagement management and workflow management
Zendesk Sunshine Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (6) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (6) |
Zendesk Sunshine Integrations
Zendesk Sunshine integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zendesk Sunshine
Software Failure Risk Guidance
?for Zendesk Sunshine
Overall Risk Meter
Top Failure Risks for Zendesk Sunshine
Zendesk News
Zendesk Unveils Powerful New AI Capabilities Within the Resolution Platform to Accelerate ...
Zendesk has launched its Resolution Platform, featuring AI agents capable of resolving up to 80% of customer support requests. The platform includes no-code tools, AI Reasoning Controls, and a consolidated knowledge graph. Zendesk's CEO highlighted the acquisition of Ultimate, a startup enhancing AI-driven interactions. The company emphasizes outcome-based pricing, where customers pay for resolved issues, aiming to reduce costs and improve satisfaction.
Zendesk and OpenAI Revolutionize Customer Service: A Game-Changing Partnership!
Zendesk and OpenAI have formed a strategic partnership to enhance Zendesk's generative AI capabilities, aiming for 80% automated resolutions in customer service. This collaboration leverages OpenAI's large language models to improve content drafting and integrates deeply into Zendesk's solutions. The partnership also focuses on maintaining low latency and high accuracy, with a goal of reaching 20,000 clients by year-end.
Crayon Becomes Zendesk Global Distribution Partner
Crayon has been appointed as a global distribution partner for Zendesk, enabling access to Zendesk's AI-powered customer service solutions across over 70 countries. This partnership allows Crayon to offer Zendesk's full suite of products, including support, chat, and AI tools, while providing onboarding and technical support to resellers and MSPs.
Zendesk AI + GPT-5: Setting the pace for the next generation of support - CXOToday.com
Zendesk has integrated GPT-5 into its Resolution Platform to enhance AI capabilities, improving customer support through fewer escalations, better intent clarification, and increased agent productivity. GPT-5's integration has led to a 20% reduction in fallback escalations and a 5-point lift in agent suggestion accuracy, supporting multilingual and complex workflows. The model is part of a modular AI architecture, ensuring reliable and efficient service automation.
Zendesk Profile
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
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