Develop custom experiences with the Zendesk Platform | Zendesk Sunshine
Latest Product Updates and Feature Enhancements on Zendesk Sunshine
Zendesk AI + GPT-5: Setting the pace for the next generation of support - CXOToday.com
Zendesk has integrated GPT-5 into its Resolution Platform to enhance AI capabilities, improving customer support through fewer escalations, better intent clarification, and increased agent productivi...ty. GPT-5's integration has led to a 20% reduction in fallback escalations and a 5-point lift in agent suggestion accuracy, supporting multilingual and complex workflows. The model is part of a modular AI architecture, ensuring reliable and efficient service automation.
Zendesk Accelerates AI Innovation with New Capabilities Advancing the Resolution Platform Vision
Zendesk has introduced new capabilities to its Resolution Platform, enhancing AI and automation features. Key updates include AI Agents for Email, Action Builder for no-code automation, and Generativ...e Search. These innovations aim to improve customer and employee experiences by offering scalable, omnichannel solutions. Zendesk's focus on AI-driven tools supports businesses in delivering efficient and high-quality service.
Geekflare's This Week in Business Tech: Zendesk's New - Inkl
Zendesk introduced a new outcome-based pricing model for AI agents, ensuring businesses pay only when AI agents successfully resolve customer issues. This model was announced during the Zendesk Relat...e 2025 event by CEO Tom Eggemeier.
Zendesk unveils AI-powered resolution platform to improve customer service - Techcircle
Zendesk has launched an AI-powered Resolution Platform to enhance customer service by integrating AI with human expertise, offering an outcome-based pricing model where customers pay only for resolve...d issues.
Oomnitza Launches "Oomnitza Essentials for Zendesk" - A Same-Day Deployment, Unified ...
Oomnitza has launched "Oomnitza Essentials for Zendesk," a same-day deployment solution for unified IT asset management aimed at improving employee support.
Zendesk adds a twist to AI outcomes-based CX pricing | TechTarget
Zendesk introduces dynamic pricing, offering flexibility for customer and employee experience suite users, allowing reallocation to AI agents without altering seat-based contracts.
Zendesk and OpenAI Revolutionize Customer Service: A Game-Changing Partnership!
Zendesk and OpenAI have formed a strategic partnership to enhance Zendesk's generative AI capabilities, aiming for 80% automated resolutions in customer service. This collaboration leverages OpenAI's... large language models to improve content drafting and integrates deeply into Zendesk's solutions. The partnership also focuses on maintaining low latency and high accuracy, with a goal of reaching 20,000 clients by year-end.
Crayon Becomes Zendesk Global Distribution Partner
Crayon has been appointed as a global distribution partner for Zendesk, enabling access to Zendesk's AI-powered customer service solutions across over 70 countries. This partnership allows Crayon to ...offer Zendesk's full suite of products, including support, chat, and AI tools, while providing onboarding and technical support to resellers and MSPs.
TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven CX Solutions
TTEC and Zendesk have expanded their strategic partnership to deliver advanced AI-driven customer experience solutions. The agreement gives TTEC broader access to Zendesks platform, enabling enhanced... CRM and workflow optimization for enterprise clients. The collaboration includes joint go-to-market strategies and co-developed solutions, aiming to accelerate digital transformation for businesses across industries.
TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk
TELUS Digital enhances its customer experience capabilities through a strategic collaboration with Zendesk, focusing on modern customer service and digital experience platforms.
Zendesk acquires Hyperarc to boost AI-powered analytics | Mi3
Zendesk has completed the acquisition of HyperArc, an AI-native analytics platform known for its HyperGraph engine. This acquisition aims to enhance Zendesk's analytics capabilities by integrating Hy...perArc's technology into its Explore platform, introducing GenAI-powered insights. The move is expected to improve reporting and analytics, setting a new industry standard for usability and insight depth.
Zendesk's HyperArc Acquisition: A Bold Play for Dominance in AI-Driven Customer Intelligence
Zendesk has acquired HyperArc, an AI-native analytics startup, to enhance its customer intelligence capabilities. This strategic move integrates HyperArc's real-time GenAI insights and self-service a...nalytics into Zendesk's Explore platform, aiming to redefine customer service analytics. The acquisition positions Zendesk to capture a significant share of the AI-driven customer analytics market, projected to reach $30 billion by 2026.
