8x8 Business Phone: 8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.
CallTools: Calltools offers outbound call center software to optimize outbound dialing campaigns. The system aids in managing thriving outbound calls effectively.
This comparison report of 8x8 Business Phone vs. CallTools is based on a specific set of business needs and context. The comparison uses 2307 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing 8x8 Business Phone and CallTools
8x8 Business Phone, CallTools, Fluentstream, 3CX Phone System, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
8x8 Business Phone covers Sales Call Management with Phone Calls, Collaboration with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, etc.
CallTools focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Contact List Management with Offline, Campaign Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
8x8 Business Phone and CallTools: Best activities based on customer satisfaction
8x8 Business Phone in Action: Unique Activities
Why is 8x8 Business Phone the best choice for Collaboration?
"...You can keep your call organized and share your screen...." Peer review by Anonymous Reviewer, Human Resources
How does 8x8 Business Phone facilitate Communication Management?
"...Call routing, tracking and overflow management...." Peer review by Kyle W, Managing Partner
How does 8x8 Business Phone facilitate Conference Call Management?
"...Often times I have to conference multiple calls in order to brainstorm and communicate with our clients...." Peer review by Taylor T
CallTools in Action: Unique Activities
Why is CallTools the best choice for Helpdesk Management?
"...Cheap web based VOIP for lead calling and customer management...." Peer review by Imelda Castro
How does CallTools address your Contact List Management Challenges?
"...CallTools features list management with list scrubbing, recycling and list export, which help users store and manage their contact lists from a central location...." Peer review
How does CallTools address your Telemarketing Challenges?
"...We Service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects...." Peer review from CallTools
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Improve visibility
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Increase sales & revenue
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Enter new markets internationally or locally
- See 3 more
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve efficiency
- See 1 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| 8x8 Business Phone | CallTools | |
|---|---|---|
| Peer score | 4.1 | 4.7 |
| Peer insights | 1684 | 623 |
| Top industries |
Information Technology And Services 11.0%
Management Consulting 11.0%
Computer Software 10.0%
|
Marketing And Advertising 22.0%
Consumer Goods 11.0%
Computer Software 10.0%
|
| SMB and Mid-Market | 83.0% | 85.0% |
| Enterprise | 17.0% | 15.0% |
News
Latest 8x8 Business Phone news
ScanSource Partner First 2026 opens with 8X8 advancing AI integration across customer platforms
8X8 launched AI integration across its customer experience solutions at ScanSource Partner First 2026. The integration spans Contact Center, UCaaS, and CPaaS, aiming to enhance partner operations and customer engagement. This unified strategy is designed to streamline processes and improve deal closure for partners.
Latest CallTools news
https://calltools.com/blog/wholesale-real-estate-dialer-how-wholesalers-close-more-deals/
CallTools offers a wholesale real estate dialer that automates outbound calls, enhancing productivity for acquisition teams. The system integrates with CRM platforms, supports various dialing modes, and increases daily call volume significantly. It allows teams to focus on live conversations, improving lead management and sales outcomes.
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