Fluentstream Overview

FluentStream offers small and medium businesses a cloud-hosted communication platform packed with essential features like talk, text, and reporting. Imagine a team needing to stay connected with clients across multiple channels without missing a beat. FluentStream makes this possible, ensuring seamless communication whether you're in the office or on the go. Users can leverage its robust reporting tools to gain insights into communication patterns and improve customer interactions. With its focus on reliability, the platform boasts a 99.99% uptime, which is crucial for businesses that can't afford downtime. Whether you're a startup or an established company, FluentStream provides an adaptable solution that grows with your needs, making it a favorite among top brands.

Use Cases

Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using Fluentstream.

Other use cases:

  • Communication Management
  • Conference Call Management
  • Engagement Management
  • Customer Feedback Management
  • Social Media Analytics
  • Generation Of New Leads
  • Contacts History
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Business Priorities

Improve Internal Communications and Launch New Products are the most popular business priorities that customers and associates have achieved using Fluentstream.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Build Brand Awareness
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Fluentstream Use-Cases and Business Priorities: Customer Satisfaction Data

Fluentstream works with different mediums / channels such as Phone Calls. Video. Offline etc.

Fluentstream's features include Recording, Ticketing, Dashboard, etc. and Fluentstream support capabilities include Phone Support, Email Support, Chat Support, etc. also Fluentstream analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I like how easy it is to listen to and save call recordings...." Peer review by Janene B., Manager, Marketing and Advertising

Fluentstream, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

FluentStream-UCaaS offers a cloud-hosted business communications solution ideal for small and medium businesses. It includes essential talk, text, and reporting features to ensure customer connectivity.

Popular Business Setting

for Fluentstream

Top Industries

  • Hospital & Health Care
  • Marketing and Advertising
  • Legal Services

Popular in

  • Small Business
  • Mid Market

Fluentstream is popular in Hospital & Health Care, Marketing And Advertising, and Legal Services and is widely used by Small Business, and Mid Market,

Fluentstream Customer wins, Customer success stories, Case studies

What benefits does Fluentstream offer for Call Recording?

How does Fluentstream address your Collaboration Challenges?

How efficiently Does Fluentstream manage your Helpdesk Management?

What solutions does Fluentstream provide for Communication Management?

What benefits does Fluentstream offer for Conference Call Management?

11 buyers and buying teams have used Cuspera to assess how well Fluentstream solved their Contact Center Software needs. Cuspera uses 1148 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Bristol Dental Expands Use of FluentStream Across Six Locations - FluentStream

Bristol Dental Group has expanded its use of FluentStream's cloud-based communication services across six locations, enhancing patient care and operational efficiency. Previously using RingCentral an...d AT&T, Bristol Dental now benefits from FluentStream's advanced features like custom voicemail and call routing, supported by 24/7 US-based customer service. This expansion underscores FluentStream's role in supporting multi-location businesses with customizable communication solutions.

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Oakview Chooses FluentStream to Support Nine Locations.

Oakview Dermatology has selected FluentStream's cloud communication services for its nine locations in Ohio and South Carolina. This decision enhances Oakview's interoffice efficiencies and patient s...upport, leveraging FluentStream's advanced call center capabilities and data analytics. The platform supports remote work, enabling Oakview to expand its talent pool and improve patient experience by handling 10,000 monthly calls efficiently.

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Oakview Dermatology - Medical Practice

FluentStream helped Oakview Dermatology upgrade its phone system across nine locations. Oakview needed better call management, support for an outsourced call center, and remote work options. FluentSt...ream provided a cloud-based communication platform with advanced call center features, analytics, and mobile access. The onboarding took 8 weeks with no issues. Oakview now handles up to 10,000 patient calls per month and uses data to improve support and patient experience. Staff report better communication and office efficiency.

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Homewatch CareGivers of Loudoun - Hospital & Health Care

FluentStream provided a business phone system for Homewatch CareGivers of Loudoun. The franchise needed a phone system with auto attendants, mobile app access, and time-based call routing. FluentStre...am's solution let staff work remotely and handle calls any time. The system improved reliability and made it easy to notify employees day or night. Tim and Rebecca Bodor chose FluentStream for its features and reasonable price.

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Bristol Dental Group - Medical Practice

FluentStream helped Bristol Dental Group improve patient communication and reduce hold times. The group needed a reliable, HIPAA-compliant phone system with advanced call routing and mobile features.... FluentStream's cloud-hosted solution allowed staff to handle more calls with fewer people and respond to emergencies faster. The new system increased appointments, reduced patient frustration, and saved money by using internet fax. Bristol Dental now uses FluentStream across six locations.

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Oakview Dermatology - Hospital & Health Care

FluentStream helped Oakview Dermatology upgrade its phone system across nine locations. Oakview needed better call management, support for remote work, and actionable data. FluentStream provided clou...d-based communication, call center features, and a mobile app. The onboarding took eight weeks with no issues. Oakview now handles up to 10,000 patient calls per month and uses data to improve support and resource planning. Staff report better communication and faster support from FluentStream.

Read on →

Frequently Asked Questions(FAQ)

for Fluentstream

What is Fluentstream?

FluentStream UCaaS provides Business Communication software that helps to simplify how businesses communicate with their clients by providing a unified suite of cloud-software to power, manage and improve live client communications. It helps to improve internal communications and acquire customers.

FluentStream business communication software, also includes phone, web conferencing and reporting. Geared towards small and medium-sized businesses, FluentStream commits to making communication technology that is easy to buy, easy to get started and easy to use.

Some of the features that help FluentStream to simplify communications and connect with clients are FluentStream number integrates with chrome extension to increase call volume and optimize efficiency, live phone system management tool is allowed to monitor and transfer calls with a simple drag-and-drop interface, detailed report on the web portal to get information such as interaction history, response times, and individual stats, Video conferencing, emergency routing if there is a server issue and much more.

What is Fluentstream used for?

Fluentstream is a Contact Center Software mainly used by its customers to Improve Internal Communications and Launch New Products by Call Recording, Collaboration and Helpdesk Management .

What are the top features of Fluentstream?

Recording, Ticketing and Dashboard are some of the top features of Fluentstream.

Who uses Fluentstream?

Fluentstream is used by Hospital & Health Care, Marketing And Advertising and Legal Services among other industries.

What are Fluentstream alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Fluentstream.

Where is Fluentstream located?

Fluentstream is headquartered at 1028 Park Avenue West Denver CO, 80205.
lightning

Peers used Fluentstream for call recording and collaboration

Fluentstream Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.53/5 ★

Read Reviews (19)
Custom Reports

4.40/5 ★

Read Reviews (103)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.53/5 ★

Read Reviews (19)
Custom Reports

4.40/5 ★

Read Reviews (103)

Software Failure Risk Guidance

?

for Fluentstream

Overall Risk Meter

Low Medium High

Top Failure Risks for Fluentstream

FluentStream Technologies, Inc News

M&A

FluentStream + Ooma: Expanding What Is Possible While Staying True to Who We Are

FluentStream is joining Ooma, enhancing its ability to serve small and mid-size businesses with expanded features and capabilities. This strategic move allows FluentStream to leverage Ooma's technology stack, including Ooma AirDial, to modernize and improve communications services. The partnership aims to accelerate AI and feature development, maintaining FluentStream's commitment to customer support and innovation.

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M&A

Ooma acquires FluentStream adding 80, 000 business users - Telecompaper

Ooma acquires FluentStream adding 80, 000 business users - Telecompaper

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M&A

Ooma Announces Acquisition of FluentStream Corp. - TipRanks

Ooma, Inc. has announced a definitive agreement to acquire FluentStream Corp. for $45 million in cash. This acquisition aims to enhance Ooma's presence in the SMB market by adding 80,000 business users and is expected to close in the fourth quarter of fiscal year 2026, pending regulatory approvals.

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Awards

FluentStream Earns 2025 Channel Program Excellence Award for Empowering Partners with Innovative Incentives and Tools - WebWire

FluentStream has been honored with the 2025 INTERNET TELEPHONY Channel Program Excellence Award. This award recognizes FluentStream's commitment to empowering partners through its innovative channel program, which offers transparency, collaboration, and flexibility. The program includes a robust Partner Portal, real-time tracking, and co-branded resources, supporting partners in delivering enterprise-grade communications across various industries.

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FluentStream Technologies, Inc Profile

Company Name

FluentStream Technologies, Inc

Company Website

https://www.fluentstream.com/

Year Founded

2007

HQ Location

1028 Park Avenue West Denver CO, 80205

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE