Latest Product Updates and Feature Enhancements on Fluentstream
FluentStream Introduces Advanced Admin and Mobile Apps
FluentStream launched two new apps, FluentStream Admin and FluentStream Mobile, to enhance communication efficiency for small businesses. The Admin app allows centralized management of business phone... systems, while the Mobile app supports remote work by enabling communication on personal devices. These tools aim to improve customer service and operational flexibility for hybrid and remote workforces.
FluentStream has launched the FluentStream Franchise Program to support franchise owners with enhanced communication services. The program offers personalized onboarding, dedicated customer service m...anagers, special pricing, and custom-branded training materials. It aims to simplify business expansion with features like unlimited calling, SMS, call queuing, and a mobile app, ensuring reliable communication for franchises.
FluentStream has announced new CRM integrations for its Unified Communications as a Service (UCaaS) platform, connecting with over 100 CRM systems including Salesforce, HubSpot, and Zoho. This integr...ation allows real-time data synchronization, enhancing client management by automating call details and notes, and improving productivity for sales and support teams.
FluentStream Announces Integration with Microsoft Teams
FluentStream has announced an integration with Microsoft Teams, allowing users to access its business phone system within the Teams platform. This integration enhances communication efficiency by con...solidating tools and offers features like inbound/outbound calling and call center capabilities. It supports seamless communication and scalability for small and midsize businesses, enabling them to maintain data security and compliance while optimizing costs.
Secure VoIP for Healthcare: Boost Efficiency and HIPAA Compliance in Your Clinic
FluentStream offers a secure VoIP phone system tailored for small healthcare clinics, ensuring HIPAA compliance through encryption, BAAs, and access controls. The system enhances efficiency with feat...ures like voicemail-to-email and AI-powered call routing, supporting both in-office and remote work. FluentStream's solution is designed for easy setup and management without technical staff, backed by 24/7 U.S.-based support.
FluentStream Launches Powerful New Video Solution for Business Communication - Business Wire
FluentStream has launched a new video solution designed to enhance business communication for small and medium-sized businesses. The platform integrates video conferencing with FluentStreams existing... cloud-based communications suite, enabling seamless video calls, screen sharing, and collaboration. This release aims to improve remote work efficiency and unify communications within a single platform.
FluentStream Launches Powerful New Video Solution for Business Communication
FluentStream has launched FluentStream Video, a new video conferencing solution for small and mid-sized businesses. The platform integrates video, voice, and messaging, offering features like virtual... backgrounds, screen sharing, whiteboarding, team messaging, and AI-powered smart summaries. Available as part of FluentStreams business phone service or standalone, it targets remote and hybrid workforces seeking unified communications.
FluentStream has partnered with Allevia Technology, transforming Allevia into a channel partner for FluentStream's UCaaS services. Allevia, which provides technical support and telecom services, has ...upgraded all its customers to FluentStream's VoIP services and will offer these services to new clients. This partnership enhances Allevia's service offerings and revenue while leveraging FluentStream's centralized dashboard and 24/7 customer support.
FluentStream Launches Channel Advancements to Enable Greater Partner Efficiencies
FluentStream has launched new channel advancements, including an iOS Admin App and a Partner Portal, to enhance partner efficiencies. The app allows remote management of the FluentStream phone system..., while the Portal aids partners in lead registration, quote creation, and customer onboarding. Additionally, Marissa Barcza joins as VP of Channel & Customer Success to drive partner and customer experience strategies.
FluentStream has launched an enhanced Partner Program featuring a novel Buyout Incentive, aimed at rewarding telecom sales agents. The program offers various partnership levels for MSPs, VARs, and IT...SPs to integrate FluentStream's cloud-based unified communications services. Kenneth Adams joins as Head of Channel and Strategic Partnerships to support this growth initiative.
FluentStream Signs Strategic Partnership with Tele-Dynamics
FluentStream has formed a strategic partnership with Tele-Dynamics, a provider of hosted voice services. Tele-Dynamics will upgrade its customers to FluentStreams unified communications platform and ...become a channel partner, enhancing FluentStream's presence on the East Coast. This collaboration aims to offer advanced communication features and maintain high customer service standards.
FluentStream Enters Strategic Partnership with Allied Telecom
FluentStream has entered a strategic partnership with Allied Telecom to enhance its cloud communications platform for small and midsize businesses. This collaboration will allow Allied Telecom custom...ers to upgrade to FluentStream's advanced communication features, including cloud-based calling and conferencing, supported by 24/7 U.S.-based customer service. The partnership aims to optimize customer experiences by leveraging shared business models and synergies.
Leadership and Executive Team Updates at Fluentstream
Press Release Kerrin Parker - FluentStream
FluentStream has appointed Kerrin Parker as Chief Customer Officer to enhance customer service and support its growth. Parker, with a strong background in business transformation and customer success..., will lead initiatives to improve customer experience and onboarding. FluentStream is expanding its operations, including a strategic partnership for East Coast growth, and has been recognized on the Inc. 5000 list for four years.
FluentStream has appointed Tracy Pullman as Vice President of Marketing. Pullman, who joins from 8x8, will oversee brand strategy, sales, marketing, and partnerships. CEO Cass Gilmore highlighted Pul...lman's industry experience as crucial for FluentStream's growth in the UCaaS sector for small and medium-sized businesses.
Press Release - FluentStream Appoints Vice President of Engineering - FluentStream
FluentStream has appointed Ray Lieu as Vice President of Engineering to oversee product development and software engineering. This executive addition is part of FluentStream's strategy to enhance cus...tomer and partner experiences, following significant growth in its customer base and partnerships.
FluentStream Announces Kerrin Parker as CEO - FluentStream
FluentStream has appointed Kerrin Parker as its new CEO, succeeding Cass Gilmore, who transitions to chairman. Parker, previously CEO of magicJack for Business, brings extensive experience in reposit...ioning brands and driving growth. FluentStream plans to expand its UCaaS capabilities to better serve SMBs with enterprise-grade communication services.
FluentStream has appointed Amber Tobias as Head of Corporate Development and Kevin Beede as Director of Channel Success and Enablement. Tobias will focus on revenue growth and strategic partnerships,... while Beede will enhance the partner community. These hires aim to drive FluentStream's expansion in the UCaaS market for small and mid-sized businesses.
FluentStream Welcomes Kerrin Parker as CEO, Unveils Exciting New Features
FluentStream appoints Kerrin Parker as CEO, succeeding Cass Gilmore, who becomes chairman. Parker, previously COO, has been instrumental in the company's growth and is set to lead future advancements... in their UCaaS product suite.
Awards, Recognitions, and Industry Achievements of Fluentstream
FluentStream Honored for Providing Exceptional Customer Service - FluentStream
FluentStream received the Business Intelligence Groups Excellence in Customer Service Award and a silver Stevie Award for Front-Line Customer Service Team of the Year. These awards highlight FluentSt...ream's commitment to exceptional customer service, supported by a 24/7/365 US-based support team and innovative cloud communication features, resulting in high customer satisfaction and NPS scores.
FluentStream Named Inc. Power Partner Award Honoree for Second Consecutive Year - FluentStream
FluentStream has been honored with the Inc. Power Partner Award for the second year in a row, recognizing its role in supporting small businesses with cloud communication services. The company offers... over 100 features, including cloud-based calling and texting, and provides 24/7 customer support, enabling businesses to thrive in various work environments.
Dual Industry Honors for Outstanding VoIP and UCaaS Solutions
FluentStream has been awarded the 2025 Unified Communications Product of the Year Award and the Internet Telephony Product of the Year Award for its innovative VoIP and unified communications platfor...m. These accolades highlight FluentStream's commitment to providing flexible, reliable communication solutions that enhance business connectivity and scalability.
FluentStream Wins Dual Industry Awards for Innovation in Business Communications
FluentStream received the 2025 Unified Communications Product of the Year Award and the 2025 Internet Telephony Product of the Year Award, recognizing its cloud-based business communications platform... for innovation and excellence in unified communications and telephony solutions.
FluentStream Wins Two Awards Recognizing Excellence in Customer Service
FluentStream has received two major awards for customer service: the Silver Winner at the Globee Awards for Customer Excellence and Organization of the Year from the Business Intelligence Group Excel...lence in Customer Service Awards, highlighting its commitment to delivering outstanding customer experiences.
FluentStream Celebrates 2024 as a Year of Growth and Innovation
FluentStream celebrated its achievements in 2024, including being recognized by Inc. 5000 for growth and innovation. The company saw a 33% increase in new customers and expanded CRM integrations, not...ably with Microsoft Teams.
Oakview Chooses FluentStream to Support Nine Locations.
Oakview Dermatology has selected FluentStream's cloud communication services for its nine locations in Ohio and South Carolina. This decision enhances Oakview's interoffice efficiencies and patient s...upport, leveraging FluentStream's advanced call center capabilities and data analytics. The platform supports remote work, enabling Oakview to expand its talent pool and improve patient experience by handling 10,000 monthly calls efficiently.
Bristol Dental Expands Use of FluentStream Across Six Locations - FluentStream
Bristol Dental Group has expanded its use of FluentStream's cloud-based communication services across six locations, enhancing patient care and operational efficiency. Previously using RingCentral an...d AT&T, Bristol Dental now benefits from FluentStream's advanced features like custom voicemail and call routing, supported by 24/7 US-based customer service. This expansion underscores FluentStream's role in supporting multi-location businesses with customizable communication solutions.
