8x8 Business Phone vs. XCALLY: Comparing Best Contact Center Software Solutions 2026

Overview: 8x8 Business Phone and XCALLY as Contact Center Software Category solutions.

The 8x8 Business Phone is ideal for large-scale organizations looking to enhance customer interactions through robust sales call management and comprehensive integration features. It supports multiple industries but excels in IT services and consulting. XCALLY caters to tech-driven workplaces requiring efficient touchpoint management and is preferred by IT and telecommunications sectors, with a strong focus on managing customer feedback and efficient data handling.

8x8 Business Phone: 8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.

XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.

Top use cases: 8x8 Business Phone vs XCALLY

Use cases tied to 8x8 Business Phone and XCALLY from verified data sources. Click any use case for supporting evidences.

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Top Capabilities: 8x8 Business Phone vs XCALLY

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Industries: 8x8 Business Phone vs XCALLY

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Market Segments: 8x8 Business Phone vs XCALLY

Share of peer evidence by company size for 8x8 Business Phone and XCALLY. Each product segments add up to 100%. Click any segment for supporting evidence.

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Key Capabilities Supported 8x8 Business Phone powers through sales call and helpdesk management, catering to customer-focused firms, ensuring effective communication. → XCALLY shines with robust touchpoint and channel management, supporting firms monitoring customer engagements seamlessly. →
Business Goals 8x8 Business Phone is tailored to improve internal communications and customer acquisition, ideal for expanding market presence. → XCALLY is tuned to enhance operational efficiency, appealing to organizations focusing on streamlined processes. →
Core Features 8x8 Business Phone stands out with extensive compliance and integration, aiding in seamless data export and import for varied business needs. → For XCALLY, custom reports and integration capabilities reveal a focus on flexible data use and insightful analytics. →
Vendor Support 8x8 Business Phone offers extensive 24/7 support, preferred by complex operational environments needing reliable vendor backup. → XCALLY provides basic support avenues, suiting tech-savvy users who demand less direct vendor intervention. →
Segments and Industries 8x8 Business Phone engages predominantly with large enterprises in IT services and consulting, where robust solutions are critical. → XCALLY engages with tech-centric sectors such as IT and telecommunications, providing specialized communication solutions. →
Operational Alignment 8x8 Business Phone fits well with enterprises aiming for comprehensive sales management on a grand scale. → XCALLY is suited for tech-driven environments needing effective engagement tools across varied channels. →
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8x8 Business Phone and XCALLY: Best activities based on customer satisfaction

Most deployed common Activities for 8x8 Business Phone and XCALLY

How can 8x8 Business Phone and XCALLY optimize your Helpdesk Management Workflow?
8x8 Business Phone and Xcally both provide helpdesk management for inbound, outbound, and blended call centers. 8x8 Business Phone offers a virtual contact center solution that includes features like IVR, chat, email, screensharing, and video virtual agents. Xcally focuses on maximizing agent talk time through preview, progressive, and predictive dialing, with automations and triggers for automating tasks. However, 8x8 Business Phone requires a good understanding of phone systems or tech support help, while Xcally is lauded for its user-friendly interface.
"...8x8 is a very efficient and reasonably priced solution for Call Centers...." Peer review by Stacey Schwerin, Management Consulting
"...The Contact center software is very flexible, extensible and applicable to many situations, where a traditional call center would fail Many interesting projects can be made with the tools provided by the software Very user friendly and awesome look in terms of design Many integration possibilities with existing customer care systems Very strong development team with many additions and suggestions implementing to the software on a regular basis Awesome communication experience with customer support and sales teams..." Peer review by Aleksejs G., Technical Support Engineer, Telecommunications

8x8 Business Phone in Action: Unique Activities

How does 8x8 Business Phone address your Collaboration Challenges?
8x8 Business Phone Collaboration provides features for communication and collaboration, including phone calls, video conferencing, and messaging. These tools help teams work together and stay connected. The system's reliability can be affected by technical issues.
"...Simple application, contains Chat, Phone Calls and Video Conferencing Service in one product...." Peer review by Andy B, Telecommunications Engineer
What solutions does 8x8 Business Phone provide for Communication Management?
This system facilitates communication by providing features such as voicemail, call recording, and monitoring. It integrates with other business software, enabling users to track call activity and manage call routing. Although the system generally works well, there are occasional issues with monitoring live calls.
"...Very easy to keep track of calls and viewing caller ID; also good for inter office message communications..." Peer review by Sara Go, Hospital & Health Care
What Are the key features of 8x8 Business Phone for Conference Call Management?
8x8 Business Phone offers the ability to easily set up and manage conference calls. Users can schedule one-time or recurring conference calls and access them from any location. Limitations include occasional issues connecting to conference calls.
"...And the conference call setup is really great, love being able to set something up for a one-time or on-going basis and I can access it from any phone, anywhere...." Peer review by Anonymous Reviewer, Hospitality

XCALLY in Action: Unique Activities

What solutions does XCALLY provide for Touchpoint Management?
The platform provides a comprehensive solution for managing multiple communication channels. It allows agents to handle various interactions, such as voice, chat, and email, from a single dashboard. This feature enhances agent productivity and streamlines customer service.
"...Xcally gives us an exceptional holistic system that allow contact centre to explore in the area of handling other channels...." Peer review by John A., IP Telephone Engineer, Telecommunications
What makes XCALLY ideal for Engagement Management?
XCALLY enables businesses to engage customers through multiple channels. This platform allows businesses to manage customer interactions across various channels, including phone, web chat, email, SMS, fax, and social media. Agents can manage these interactions and customer information from a single interface, streamlining customer engagement.
"...Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective...." Peer review from Xenialab
How can XCALLY optimize your Contact List Management Workflow?
XCALLY offers comprehensive contact management features, allowing users to organize and manage customer information efficiently. The platform integrates seamlessly with other applications, enhancing the overall contact center experience. However, the contact manager's rigidity can pose challenges for large organizations with diverse departmental needs.
"...More sell for my Contact Center customers, more greater attention span, omnichannel attention...." Peer review by Oscar A., CeO, Telecommunications

News

Latest 8x8 Business Phone news

ScanSource Partner First 2026 opens with 8X8 advancing AI integration across customer platforms

8X8 launched AI integration across its customer experience solutions at ScanSource Partner First 2026. The integration spans Contact Center, UCaaS, and CPaaS, aiming to enhance partner operations and customer engagement. This unified strategy is designed to streamline processes and improve deal closure for partners.

01/09/2026 - source

Latest XCALLY news

Integration between Salesforce and XCALLY: how it improves the customer experience

XCALLY has integrated with Salesforce to enhance customer experience management. This integration allows companies to manage interactions across multiple channels from a single dashboard, automate workflows, and provide personalized service. By combining Salesforce's CRM capabilities with XCALLY's omnichannel platform, businesses can improve operational efficiency, reduce errors, and deliver consistent, data-driven customer experiences.

24/02/2026 - source