Overview: 8x8 Business Phone and XCALLY as Contact Center Software Category solutions.

The 8x8 Business Phone is ideal for large-scale organizations looking to enhance customer interactions through robust sales call management and comprehensive integration features. It supports multiple industries but excels in IT services and consulting. XCALLY caters to tech-driven workplaces requiring efficient touchpoint management and is preferred by IT and telecommunications sectors, with a strong focus on managing customer feedback and efficient data handling.

8x8 Business Phone: 8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.

XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.

8x8 Business Phone and XCALLY: Best activities based on customer satisfaction

Activities: 8x8 Business Phone vs XCALLY

Discover and compare top business activities, Q&A, and peer reviews for 8x8 Business Phone vs XCALLY to help find the right fit for your needs.

8x8 Business Phone XCALLY

sales call management
call recording
collaboration
communication management
conference call management
touchpoint management
channel management
engagement management
contact list management

Key Capabilities Supported

8x8 Business Phone powers through sales call and helpdesk management, catering to customer-focused firms, ensuring effective communication. read more →

XCALLY shines with robust touchpoint and channel management, supporting firms monitoring customer engagements seamlessly. read more →

Business Goals

8x8 Business Phone is tailored to improve internal communications and customer acquisition, ideal for expanding market presence. read more →

XCALLY is tuned to enhance operational efficiency, appealing to organizations focusing on streamlined processes. read more →

Core Features

8x8 Business Phone stands out with extensive compliance and integration, aiding in seamless data export and import for varied business needs. read more →

For XCALLY, custom reports and integration capabilities reveal a focus on flexible data use and insightful analytics. read more →

Vendor Support

8x8 Business Phone offers extensive 24/7 support, preferred by complex operational environments needing reliable vendor backup. read more →

XCALLY provides basic support avenues, suiting tech-savvy users who demand less direct vendor intervention. read more →

Segments and Industries

8x8 Business Phone engages predominantly with large enterprises in IT services and consulting, where robust solutions are critical. read more →

XCALLY engages with tech-centric sectors such as IT and telecommunications, providing specialized communication solutions. read more →

Operational Alignment

8x8 Business Phone fits well with enterprises aiming for comprehensive sales management on a grand scale. read more →

XCALLY is suited for tech-driven environments needing effective engagement tools across varied channels. read more →

Applying your context and needs changes the comparison

IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Most deployed common Use Cases for 8x8 Business Phone and XCALLY

Why is 8x8 Business Phone and XCALLY the best choice for Helpdesk Management?

8x8 Business Phone and Xcally both provide helpdesk management for inbound, outbound, and blended call centers. 8x8 Business Phone offers a virtual contact center solution that includes features like IVR, chat, email, screensharing, and video virtual agents. Xcally focuses on maximizing agent talk time through preview, progressive, and predictive dialing, with automations and triggers for automating tasks. However, 8x8 Business Phone requires a good understanding of phone systems or tech support help, while Xcally is lauded for its user-friendly interface.

"...All of the required buttons for a call center are visibly outlined in their own separate boxes...." Peer review by Ian B

"...I t's most powerfull call-center solution...." Peer review by norman namkoong, Telecommunications

8x8 Business Phone in Action: Unique Use Cases

Why is 8x8 Business Phone the best choice for Collaboration?

What solutions does 8x8 Business Phone provide for Communication Management?

What makes 8x8 Business Phone ideal for Conference Call Management?

XCALLY in Action: Unique Use Cases

What solutions does XCALLY provide for Touchpoint Management?

How can XCALLY enhance your Engagement Management process?

Why is XCALLY the best choice for Contact List Management?

News

Latest 8x8 Business Phone news

8X8 pushes CPaaS to help APAC retailers unify customer messaging channels

8X8 enhances its CPaaS solution to integrate customer messaging for APAC retailers across apps like LINE, Zalo, and WhatsApp. This integration aims to streamline communication channels, reduce sales losses, and improve customer engagement by tailoring messaging to regional preferences.

25/08/2026 - source

Latest XCALLY news

Integration between Salesforce and XCALLY: how it improves the customer experience

XCALLY has integrated with Salesforce to enhance customer experience management. This integration allows companies to manage interactions across multiple channels from a single dashboard, automate workflows, and provide personalized service. By combining Salesforce's CRM capabilities with XCALLY's omnichannel platform, businesses can improve operational efficiency, reduce errors, and deliver consistent, data-driven customer experiences.

24/02/2026 - source