Lightning Dialer Overview
Lightning-dialer in Sales Cloud by Salesforce enables smarter selling with AI CRM. Reps can connect with prospects across all channels.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Lightning Dialer.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Lightning Dialer.
Lightning Dialer Use-Cases and Business Priorities: Customer Satisfaction Data
Lightning Dialer works with different mediums / channels such as Phone Calls. Social Media. Offline etc.
Lightning Dialer's features include Personalization, Recording, and Predictive Intelligence. and Lightning Dialer support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Lightning Dialer analytics capabilities include Analytics, and Custom Reports.
Reviews
"We needed to bring new digital capabilities into our company. Salesforce has really helped us scale those capabilities across three crucial areas sales, marketing, and service. All are vital to how we are turning ourselves into a consumer-centric co...mpany." - DeLu Jackson
Lightning Dialer, Vocalcom, Exotel, Tenfold, Twilio, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Lightning Dialer
Top Industries
- Consumer Goods
- Hospital & Health Care
- Sports
Popular in
- Small Business
- Mid Market
- Enterprise
Lightning Dialer is popular in Consumer Goods, Hospital & Health Care, and Sports and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Lightning Dialer Use Cases
What benefits does Lightning Dialer offer for Engagement Management?
What Are the key features of Lightning Dialer for Helpdesk Management?
How can Lightning Dialer enhance your Communication Management process?
What makes Lightning Dialer ideal for Call Recording?
How efficiently Does Lightning Dialer manage your Measuring Customer Satisfaction?
22+ more Business Use Cases
246 buyers and buying teams have used Cuspera to assess how well Lightning Dialer solved their Sales Engagement needs. Cuspera uses 416 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We needed to bring new digital capabilities into our company. Salesforce has really helped us scale those capabilities across three crucial areas sales, marketing, and service. All are vital to how we are turning ourselves into a consumer-centric company. Testimonial By DeLu Jackson |
|
We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission. Testimonial By Amy Wright |
|
|
Salesforce has completely transformed the way we manage our customer base. We now have one version of the truth to rally the company behind. Testimonial By CHRIS LEONG |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
DeLu Jackson Vice President Precision Marketing |
We needed to bring new digital capabilities into our company. Salesforce has really helped us scale those capabilities across three crucial areas sales, marketing, and service. All are vital to how we are turning ourselves into a consumer-centric company. Testimonial By DeLu Jackson |
|
Amy Wright Founder and CEO Bitty & Beau's Coffee |
We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission. Testimonial By Amy Wright |
|
CHRIS LEONG CMO SCHNEIDER ELECTRIC |
Salesforce has completely transformed the way we manage our customer base. We now have one version of the truth to rally the company behind. Testimonial By CHRIS LEONG |
Case Studies
CASE STUDY Pidilite
CASE STUDY Godrej & Boyce
CASE STUDY REVA University
CASE STUDY VFS Global
CASE STUDY Kotak Mahindra Bank
CASE STUDY Jaipur Rugs
Peers used Lightning Dialer for engagement management and helpdesk management
Lightning Dialer Competitors
Lightning Dialer Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (36) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (36) |
Lightning Dialer Integrations
Lightning Dialer integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Lightning Dialer
Software Failure Risk Guidance
?for Lightning Dialer
Overall Risk Meter
Top Failure Risks for Lightning Dialer
Salesforce, Inc. News
ShareVault Helps Power the Sale of Informatica to Salesforce - Yahoo Finance
Salesforce has acquired Informatica in an $8 billion deal, one of the largest in the enterprise software and AI sector this year. ShareVault's virtual data room platform facilitated secure document management and due diligence throughout the transaction, supporting cross-functional teams and complex workflows.
Sennu AI automates salesforce testing in minutes - The American Bazaar
Sennu AI, a Y Combinator-backed startup, has launched an AI-powered QA automation platform designed for Salesforce environments. The tool enables Salesforce teams to automate end-to-end testing, write tests in plain English, and integrate with platforms like Jira. Sennu AI claims setup takes less than five minutes and supports running hundreds of tests simultaneously, streamlining quality assurance for Salesforce implementations.
Zs Expands Partnership with Salesforce to Help Companies Scale Ai Agents with Agentforce - MarketScreener
ZS has expanded its partnership with Salesforce to help enterprises deploy and scale AI agents using Salesforce's Agentforce platform. This collaboration combines ZS's AI and industry expertise with Salesforce's Agentforce, enabling organizations to automate complex workflows and enhance customer engagement through advanced generative AI solutions. The partnership targets industries such as life sciences, healthcare, and financial services, accelerating AI adoption and operational efficiency.[^1]
Salesforce Launches Agentforce 3 with MCP to Tackle AI Agent Scalability in Enterprises
Salesforce launched Agentforce 3, an advanced AI agent platform designed for enterprise scalability. The release introduces the Agentforce Command Centre, providing real-time observability and control over AI agent workflows. Early adopters like Grupo Globo and Engine report significant business gains, including a 22% boost in subscriber retention and a 15% reduction in case handling time. Over 8,000 organizations have adopted Agentforce since October 2024.
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