Lightning Dialer Overview
Lightning-dialer in Sales Cloud by Salesforce enables smarter selling with AI CRM. Reps can connect with prospects across all channels.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Lightning Dialer.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Lightning Dialer.
Lightning Dialer Use-Cases and Business Priorities: Customer Satisfaction Data
Lightning Dialer works with different mediums / channels such as Phone Calls. Social Media. Offline etc.
Lightning Dialer's features include Personalization, Recording, and Predictive Intelligence. and Lightning Dialer support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Lightning Dialer analytics capabilities include Analytics, and Custom Reports.
Reviews
"With the help of Salesforce, we re creating a truly differentiated experience for our customers." - EFF DAILEY
Lightning Dialer, Vocalcom, Exotel, Tenfold, Twilio, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Lightning Dialer
Top Industries
- Consumer Goods
- Hospital & Health Care
- Sports
Popular in
- Small Business
- Mid Market
- Enterprise
Lightning Dialer is popular in Consumer Goods, Hospital & Health Care, and Sports and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Lightning Dialer Use Cases
How does Lightning Dialer facilitate Engagement Management?
How can Lightning Dialer enhance your Helpdesk Management process?
What Are the key features of Lightning Dialer for Communication Management?
Why is Lightning Dialer the best choice for Call Recording?
How does Lightning Dialer address your Measuring Customer Satisfaction Challenges?
22+ more Business Use Cases
246 buyers and buying teams have used Cuspera to assess how well Lightning Dialer solved their Sales Engagement needs. Cuspera uses 416 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With the help of Salesforce, we re creating a truly differentiated experience for our customers. Testimonial By EFF DAILEY |
|
|
We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission. Testimonial By Amy Wright |
|
We needed to bring new digital capabilities into our company. Salesforce has really helped us scale those capabilities across three crucial areas sales, marketing, and service. All are vital to how we are turning ourselves into a consumer-centric company. Testimonial By DeLu Jackson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
EFF DAILEY CEO FARMERS INSURANCE |
With the help of Salesforce, we re creating a truly differentiated experience for our customers. Testimonial By EFF DAILEY |
|
Amy Wright Founder and CEO Bitty & Beau's Coffee |
We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission. Testimonial By Amy Wright |
|
DeLu Jackson Vice President Precision Marketing |
We needed to bring new digital capabilities into our company. Salesforce has really helped us scale those capabilities across three crucial areas sales, marketing, and service. All are vital to how we are turning ourselves into a consumer-centric company. Testimonial By DeLu Jackson |
Case Studies
CASE STUDY Tata Consumer Products
CASE STUDY JSW Steel
CASE STUDY EXL
CASE STUDY BARC India
CASE STUDY Godrej & Boyce
CASE STUDY Bike Bazaar
Peers used Lightning Dialer for engagement management and helpdesk management
Lightning Dialer Competitors
Lightning Dialer Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (36) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (36) |
Lightning Dialer Integrations
Lightning Dialer integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Lightning Dialer
Software Failure Risk Guidance
?for Lightning Dialer
Overall Risk Meter
Top Failure Risks for Lightning Dialer
Salesforce, Inc. News
Salesforce acquires AI recruiting startup Moonhub weeks after Informatica deal
Salesforce has acquired Moonhub, an AI-driven recruiting startup founded by former Meta engineer Nancy Xu. Moonhubs team will join Salesforce to advance its AI initiatives, including Agentforce. This move follows Salesforces recent acquisitions of Informatica and Convergence.ai, signaling a continued focus on expanding AI capabilities in cloud-based enterprise solutions.
Salesforce Once a Silicon Valley Rebel, Now an AI Revolutionary - CIOL
Salesforce is advancing its AI strategy by leveraging its $8 billion Informatica partnership to unify enterprise data and enhance trust in its AI-driven CRM solutions. This move positions Salesforce as a leader in integrating artificial intelligence across customer relationship management, enabling smarter automation and deeper insights for business users.
Copado Robotic Testing Debuts in AWS Marketplace, Enabling AI-powered, Salesforce ...
Copado Robotic Testing is now available in AWS Marketplace, offering AI-powered test automation for Salesforce applications. This release enables Salesforce customers to streamline testing workflows, accelerate release cycles, and improve software quality using Copado's cloud-based platform integrated with AWS.
From Hours to Minutes: JPW Industries Order Processing Transformation with Salesforce Partners and AI
JPW Industries automated its order processing and customer service by deploying Salesforce Agentforce AI, in collaboration with RafterOne. The solution replaced manual workflows, accelerated order turnaround, and enabled 24/7 support. Salesforces AI-driven platform centralized knowledge for agents, improving efficiency and customer experience in the manufacturing tools sector.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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