Lightning Dialer Overview
This is a summary of the comprehensive capabilities and benefits of Lightning Dialer based on over 416 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Lightning Dialer, UJET, Vocalcom, Plivo, InteliWISE Live Chat, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Lightning Dialer is right for your needs? Our Cuspera AI engine can evaluate how Lightning Dialer fits your specific business needs, industry, and context. Get your personalized assessment report today.
Lightning Dialer supports business activities such as:
- Engagement Management
- Helpdesk Management
- Communication Management
- Call Recording
- Measuring Customer Satisfaction
Lightning Dialer can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Digital And Social Presence, Scale Best Practices, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Phone Calls Social Media Offline etc. for these needs. As a solution, Lightning Dialer's capabilities include Personalization, Recording, and Predictive Intelligence.
Lightning Dialer was founded in 1999. Consumer Goods Vertical is its biggest customer base.
Reviews
"We want to offer our products and solutions through the channels that customers want. Increasingly customers are looking at digital channels, both for doing research and procurement, but also to get solutions to their smaller concerns and in some ca...ses, even large problems. " - Tarak Mehta President
Cuspera Reviews
246 buyers and buying teams have used Cuspera to assess how well Lightning Dialer solved their Sales Engagement needs. Cuspera uses 416 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Lightning Dialer.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Lightning Dialer.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Phone Calls and Social Media |
4.57/5 ★ |
"...Features include work queues, the Lightning Dialer, Einstein Lead scoring and Sales Cadences with easy to follow best practices for sales teams, all contained within the Sales Console. ..." Salesforce Spring 19 Release Key Points |
| engaging and following up |
4.61/5 ★ |
"...We implemented a new Return to Work offering for our clients including self-assessments, virtual consultation, contact tracing, and employee engagement tools...." Testimonial by SAMPATH NARAYANAN, CIO, PALADINA HEALTH |
| engaging with scheduling & cadence |
2.77/5 ★ |
"...This is one of the reasons that Salesforce.com recently launched its High Velocity Sales service which combines cadences, Salesforce Inbox, the Lightning Dialer, work queues, and Einstein...." What is Sales Engagement? |
| Helpdesk Management with Phone Calls, Offline and Point Of Sale |
4.40/5 ★ |
"...Native phone support built into the #1 CRM We also help small businesses save time with Lightning Dialer for Essentials, an easy-to-use call center solution built right into the CRM...." Take Customer Experience From Blah to Fantastic |
| Communication Management with Phone Calls, E-Mail and Mobile |
4.64/5 ★ |
"...I use this all the time and it helps keep track of calls and volume and everyones perfomance...." Peer review by Anthony T, Field Network Specialist |
| tracking & monitoring communications |
4.46/5 ★ |
"...We used this program to make a high volume of inbound and outbound calls daily and tracks stats...." Peer review by Tom S, sales rep |
| sending & publishing communications |
4.08/5 ★ |
"...We publish service requests to the mobile app, so that residents can see what might have already been submitted in their area...." Case Study The City of Chicago |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Phone Calls and Social Media |
4.57/5 ★ |
"...Features include work queues, the Lightning Dialer, Einstein Lead scoring and Sales Cadences with easy to follow best practices for sales teams, all contained within the Sales Console. ..." Salesforce Spring 19 Release Key Points |
|
| engaging and following up |
4.57/5 ★ |
| engaging with scheduling & cadence |
4.57/5 ★ |
| Helpdesk Management with Phone Calls, Offline and Point Of Sale |
4.40/5 ★ |
"...Native phone support built into the #1 CRM We also help small businesses save time with Lightning Dialer for Essentials, an easy-to-use call center solution built right into the CRM...." Take Customer Experience From Blah to Fantastic |
|
| Communication Management with Phone Calls, E-Mail and Mobile |
4.64/5 ★ |
"...I use this all the time and it helps keep track of calls and volume and everyones perfomance...." Peer review by Anthony T, Field Network Specialist |
|
| tracking & monitoring communications |
4.64/5 ★ |
| sending & publishing communications |
4.64/5 ★ |
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 416 insights from peers and experts to help you assess how these Lightning Dialer use cases fit your Sales Engagement needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We want to offer our products and solutions through the channels that customers want. Increasingly customers are looking at digital channels, both for doing research and procurement, but also to get solutions to their smaller concerns and in some cases, even large problems. Testimonial By Tarak Mehta President |
|
Salesforce Platform enabled us to build a low-code portal in one day and transform part of the institute. Testimonial By Alex Ehrenberg |
|
|
Salesforce has completely transformed the way we manage our customer base. We now have one version of the truth to rally the company behind. Testimonial By CHRIS LEONG |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tarak Mehta President Electrification Products Division ABB |
We want to offer our products and solutions through the channels that customers want. Increasingly customers are looking at digital channels, both for doing research and procurement, but also to get solutions to their smaller concerns and in some cases, even large problems. Testimonial By Tarak Mehta President |
|
Alex Ehrenberg Member Innovative Genomics Institute Testing Lab |
Salesforce Platform enabled us to build a low-code portal in one day and transform part of the institute. Testimonial By Alex Ehrenberg |
|
CHRIS LEONG CMO SCHNEIDER ELECTRIC |
Salesforce has completely transformed the way we manage our customer base. We now have one version of the truth to rally the company behind. Testimonial By CHRIS LEONG |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Sequoia Financial GroupRead More |
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Case Study Room & BoardRead More |
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Case Study T-MobileRead More |
Popular Business Setting
for Lightning Dialer
Top Industries
- Consumer Goods
- Hospital & Health Care
- Sports
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Lightning Dialer to Acquire customers and Enhance customer relationships
Lightning Dialer Alternatives
Peer and Expert Opinion on Features
for Lightning Dialer
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (25) |
| Recording | Read Reviews (15) |
| Predictive intelligence | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (25) |
| Recording | Read Reviews (15) |
| Predictive intelligence | Read Reviews (6) |
IT and Other Capabilities
for Lightning Dialer
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (18) |
| Data Import | Read Reviews (39) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (18) |
| Data Import | Read Reviews (39) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (59) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| Phone Support | Read Reviews (9) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (59) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| Phone Support | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (36) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (36) |
Software Failure Risk Guidance
?for Lightning Dialer
Overall Risk Meter
Top Failure Risks for Lightning Dialer
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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