Lightning Dialer Overview

Lightning-dialer in Sales Cloud by Salesforce enables smarter selling with AI CRM. Reps can connect with prospects across all channels.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Lightning Dialer.

Other use cases:

  • Call Recording
  • Measuring Customer Satisfaction
  • Contact List Management
  • Lead Management
  • Identify Target Customers
  • Training & Onboarding
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Lightning Dialer.

Other priorities:

  • Improve Digital And Social Presence
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Increase Sales & Revenue
See all business priorities See less business priorities

Lightning Dialer Use-Cases and Business Priorities: Customer Satisfaction Data

Lightning Dialer works with different mediums / channels such as Phone Calls. Social Media. Offline etc.

Lightning Dialer's features include Personalization, Recording, and Predictive Intelligence. and Lightning Dialer support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Lightning Dialer analytics capabilities include Analytics, and Custom Reports.

Reviews

"Salesforce has completely transformed the way we manage our customer base. We now have one version of the truth to rally the company behind." - CHRIS LEONG

Lightning Dialer, Vocalcom, Exotel, Tenfold, Twilio, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Lightning Dialer

Top Industries

  • Consumer Goods
  • Hospital & Health Care
  • Sports

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Lightning Dialer is popular in Consumer Goods, Hospital & Health Care, and Sports and is widely used by Small Business, Mid Market, and Enterprise.

Lightning Dialer Customer wins, Customer success stories, Case studies

Why is Lightning Dialer the best choice for Engagement Management?

How can Lightning Dialer enhance your Helpdesk Management process?

How efficiently Does Lightning Dialer manage your Communication Management?

What solutions does Lightning Dialer provide for Call Recording?

Why is Lightning Dialer the best choice for Measuring Customer Satisfaction?

246 buyers and buying teams have used Cuspera to assess how well Lightning Dialer solved their Sales Engagement needs. Cuspera uses 416 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

CUSTOMERS TESTIMONIALS
Lightning Dialer testimonial

CHRIS LEONG

CMO

SCHNEIDER ELECTRIC
Salesforce has completely transformed the way we manage our customer base. We now have one version of the truth to rally the company behind. Testimonial By CHRIS LEONG
Lightning Dialer testimonial

Tarak Mehta President

Electrification Products Division

ABB
We want to offer our products and solutions through the channels that customers want. Increasingly customers are looking at digital channels, both for doing research and procurement, but also to get solutions to their smaller concerns and in some cases, even large problems. Testimonial By Tarak Mehta President
Lightning Dialer testimonial

SAMPATH NARAYANAN

CIO

PALADINA HEALTH
We implemented a new Return to Work offering for our clients including self-assessments, virtual consultation, contact tracing, and employee engagement tools. We re glad we have an innovative partner like Salesforce that helps us develop clinical offerings in a matter of days! Testimonial By SAMPATH NARAYANAN
CUSTOMERS TESTIMONIALS
Lightning Dialer testimonial

CHRIS LEONG

CMO

SCHNEIDER ELECTRIC
Salesforce has completely transformed the way we manage our customer base. We now have one version of the truth to rally the company behind. Testimonial By CHRIS LEONG
Lightning Dialer testimonial

Tarak Mehta President

Electrification Products Division

ABB
We want to offer our products and solutions through the channels that customers want. Increasingly customers are looking at digital channels, both for doing research and procurement, but also to get solutions to their smaller concerns and in some cases, even large problems. Testimonial By Tarak Mehta President
Lightning Dialer testimonial

SAMPATH NARAYANAN

CIO

PALADINA HEALTH
We implemented a new Return to Work offering for our clients including self-assessments, virtual consultation, contact tracing, and employee engagement tools. We re glad we have an innovative partner like Salesforce that helps us develop clinical offerings in a matter of days! Testimonial By SAMPATH NARAYANAN
 

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lightning

Peers used Lightning Dialer for engagement management and helpdesk management

Lightning Dialer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (11)
Analytics

4.47/5 ★

Read Reviews (17)
Custom Reports

4.31/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (11)
Analytics

4.47/5 ★

Read Reviews (17)
Custom Reports

4.31/5 ★

Read Reviews (36)

Lightning Dialer Integrations

Lightning Dialer integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.08/5 ★

Read Reviews (18)
Data Import

4.02/5 ★

Read Reviews (39)

Few API Integrations for Lightning Dialer

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Lightning Dialer

Overall Risk Meter

Low Medium High

Top Failure Risks for Lightning Dialer

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Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO