Lightning Dialer Overview
Lightning-dialer in Sales Cloud by Salesforce enables smarter selling with AI CRM. Reps can connect with prospects across all channels.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Lightning Dialer.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Lightning Dialer.
Lightning Dialer Use-Cases and Business Priorities: Customer Satisfaction Data
Lightning Dialer works with different mediums / channels such as Phone Calls. Social Media. Offline etc.
Lightning Dialer's features include Personalization, Recording, and Predictive Intelligence. and Lightning Dialer support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Lightning Dialer analytics capabilities include Analytics, and Custom Reports.
Reviews
"For adidas, the most important store in the world is our dot-com site. Period. And Salesforce is an important partner in executing on it." - KASPER R RSTED
Peer review evidence (same sources as the product rating summary)
"...The High Velocity Workspace is really a culmination of a bunch of Salesforce features Sales Console, Sales Cadences that we described above, Einstein and even Lightning Dialer...." Salesforce Spring 19 Features Lightning Sales Cloud, Einstein Sales Cloud and Force.com
"...It serves as an "out-of-the-box call center solution" that allows users to pull up a customer's profile and view notes from previous calls...." Business.com
"...Thanks to its detailed customer profiles, Shaw s team can now send out personalized emails using Marketing Cloud about service updates...." Case Study Eurostar
Lightning Dialer, Vocalcom, Exotel, Tenfold, Twilio, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Lightning Dialer
Top Industries
- Consumer Goods
- Hospital & Health Care
- Sports
Popular in
- Small Business
- Mid Market
- Enterprise
Lightning Dialer is popular in Consumer Goods, Hospital & Health Care, and Sports and is widely used by Small Business, Mid Market, and Enterprise.
Lightning Dialer Customer wins, Customer success stories, Case studies
How efficiently Does Lightning Dialer manage your Engagement Management?
How does Lightning Dialer address your Helpdesk Management Challenges?
Why is Lightning Dialer the best choice for Communication Management?
How can Lightning Dialer optimize your Call Recording Workflow?
What benefits does Lightning Dialer offer for Measuring Customer Satisfaction?
246 buyers and buying teams have used Cuspera to assess how well Lightning Dialer solved their Sales Engagement needs. Cuspera uses 416 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
For adidas, the most important store in the world is our dot-com site. Period. And Salesforce is an important partner in executing on it. Testimonial By KASPER R RSTED |
|
|
We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission. Testimonial By Amy Wright |
|
Salesforce Platform enabled us to build a low-code portal in one day and transform part of the institute. Testimonial By Alex Ehrenberg |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
KASPER R RSTED CEO Adidas |
For adidas, the most important store in the world is our dot-com site. Period. And Salesforce is an important partner in executing on it. Testimonial By KASPER R RSTED |
|
Amy Wright Founder and CEO Bitty & Beau's Coffee |
We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission. Testimonial By Amy Wright |
|
Alex Ehrenberg Member Innovative Genomics Institute Testing Lab |
Salesforce Platform enabled us to build a low-code portal in one day and transform part of the institute. Testimonial By Alex Ehrenberg |
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Peers used Lightning Dialer for engagement management and helpdesk management
Lightning Dialer Competitors
Lightning Dialer Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (36) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (36) |
Lightning Dialer Integrations
Lightning Dialer integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Lightning Dialer
Software Failure Risk Guidance
?for Lightning Dialer
Overall Risk Meter
Top Failure Risks for Lightning Dialer
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