Payless Africa used a unified customer experience platform to solve problems with fragmented communication channels. The company integrated voice, WhatsApp, social media, email, and chat into one sys...tem. This helped agents handle more customer interactions and improved service quality. Customer satisfaction (CSAT) rose from 45% to 75% in two months. First Call Resolution increased from 60% to 85%. Agent productivity went up by 40%, and cost per contact dropped by 25%.
Banking Case Studies and Success Stories with Exotel
CASE STUDY Gulf African Bank
Exotel helped Gulf African Bank improve customer service with a digital experience platform. The bank used intelligent IVR and ACD systems to route calls faster. They added Voice Logger technology fo...r better call recording and training. Advanced analytics gave the bank more insight into customer needs. These changes made service faster and more personal for customers.
Ameyo by Exotel helped Khan Bank improve its contact center operations. Khan Bank faced challenges with multiple disconnected tools, slow agent performance, and no centralized conversation tracking. ...Ameyo by Exotel unified all channels, integrated with the core banking system, and introduced IVR and TPIN authentication. This made agents more efficient, improved customer satisfaction, and reduced hardware costs by up to 80%.
Exotel helped Jordan Ahli Bank improve customer experience with a Customer Interaction Management platform. The bank faced challenges with technology limitations, decision-making, integration, and co...mpliance. Exotel provided a unified communication system, advanced IVR for self-service, and intelligent outbound campaign management. The bank saw a 27% improvement in service level agreements and a 13% boost in employee productivity. Outbound campaign management became easier and compliance with PCIDSS was achieved.
Ameyo helped Bank of Makati automate collections and telemarketing. The bank faced problems with manual calls and fragmented communication across 17 branches and 23 loan centers. Ameyo provided a uni...fied voice platform and intelligent dialing, automating payment reminders and follow-ups. The solution centralized operations, improved agent productivity, and boosted collection efficiency. The bank now has better performance tracking and consistent customer communication.
Telecommunications Case Studies and Success Stories with Exotel
CASE STUDY Mahanagar Telephone Mauritius Limited (MTML)
MTML improved customer service and billing efficiency using Ameyo’s solution, enhancing client satisfaction and operational performance in the telecommunications sector.
Hospital & Health Care Case Studies and Success Stories with Exotel
CASE STUDY Medcare Hospitals & Medical Centres
Exotel's automated calling system helped Medcare Hospitals & Medical Centres cut appointment no-shows from 24% to 14%. The hospital replaced manual follow-up calls with a multi-channel reminder syste...m using voice, SMS, and messaging. This freed up nursing and front office staff to focus on patient care. Real-time analytics improved decision making. Medcare saw better patient attendance and higher staff productivity.
Automotive Case Studies and Success Stories with Exotel
CASE STUDY JSW MG Motor India
Exotel helped JSW MG Motor India improve customer service with a unified cloud contact center. The company faced problems with fragmented communication and inconsistent service. Exotel's solution gav...e them a single number for all customer calls and automated feedback collection. This made it easier to track 400+ agents and improved service quality. As a result, customer satisfaction increased by 22% and agent productivity rose by 20%.
Retail Case Studies and Success Stories with Exotel
CASE STUDY Myntra
Ameyo unified communications helped Myntra handle rapid growth in customer interactions. Myntra faced rising call volumes, technical integration issues, and inconsistent service. Ameyo deployed a cen...tralized platform that integrated business apps and enabled omnichannel support. The solution included adaptive automation and an intelligent IVR system. Myntra now delivers 24x7 customer support and improved business productivity.
Utilities Case Studies and Success Stories with Exotel
CASE STUDY Frontier Utilities
Ameyo helped Frontier Utilities improve customer service with a Customer Interaction Management platform. Frontier Utilities faced high customer attrition and rising operational costs. The solution i...ncluded a centralized CRM, advanced IVR automation, and smart telesales campaign management. Turnaround time dropped by 50%. Operational costs fell by 30%. Outreach program productivity improved by 25%.
Other Industry Case Studies and Success Stories with Exotel
CASE STUDY INAYA Facilities Management Services
Ameyo helped INAYA Facilities Management Services upgrade their customer communications with a cloud contact center. INAYA faced problems with call routing, data management, and scaling their service.... Ameyo delivered custom IVR, integrated CRM, and real-time analytics. The solution improved call handling, tracking, and operational efficiency. INAYA now monitors performance in real time and delivers better customer service.
Exotel Omnichannel Solutions Power Shiprockets Customer Engagement India-wide
Exotel's AI-powered omnichannel solutions have significantly enhanced Shiprocket's customer engagement, improving call response rates by 35% and SMS delivery rates to 95% across 19,100 PIN codes. The... partnership, spanning seven years, has also seen a 60% customer response rate through WhatsApp communication, positioning Shiprocket as a trusted e-commerce partner for MSMEs.
Exotel Omnichannel Solutions Power Shiprocket's Customer Engagement ...
Exotel's omnichannel solutions have significantly enhanced Shiprocket's customer engagement across India. The partnership, spanning seven years, has improved call response rates by 35% and increased ...SMS delivery efficiency to 95%. The integration of WhatsApp has achieved a 60% customer response rate, optimizing Shiprocket's communication strategy and strengthening its position as a preferred partner for e-commerce businesses.
Day or Night, Exotel Has Our Back: Inside Absa Bank Mauritius CX Revolution
Absa Bank Mauritius has partnered with Exotel to transform its customer experience by unifying communication and enhancing agent productivity. The collaboration has led to improved efficiency, real-t...ime insights, and proactive customer engagement, with over 100 agents benefiting from a unified platform. This partnership sets a new standard for digital banking in Mauritius, emphasizing seamless integration and superior customer service.
Exotels Intelligent Communication Platform enhances patient care and efficiency at Medcare hospitals
Exotel has partnered with Medcare hospitals to implement an automated communication solution that enhances patient care and operational efficiency. The integration of Exotel's intelligent calling and... reminder system has significantly reduced patient no-show rates and improved staff efficiency, allowing healthcare staff to focus more on clinical care. This collaboration highlights Exotel's growing influence in the healthcare sector by optimizing patient engagement through automation.
