Real-World Case Studies and Customer Success Stories with Exotel

Ameyo helped Bank of Makati automate collections and telemarketing. The bank faced problems with manual calls and fragmented communication across 17 branches and 23 loan centers. Ameyo provided a uni...fied voice platform and intelligent dialing, automating payment reminders and follow-ups. The solution centralized operations, improved agent productivity, and boosted collection efficiency. The bank now has better performance tracking and consistent customer communication.
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Exotel helped Jordan Ahli Bank improve customer experience with a Customer Interaction Management platform. The bank faced challenges with technology limitations, decision-making, integration, and co...mpliance. Exotel provided a unified communication system, advanced IVR for self-service, and intelligent outbound campaign management. The bank saw a 27% improvement in service level agreements and a 13% boost in employee productivity. Outbound campaign management became easier and compliance with PCIDSS was achieved.
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Exotel helped Gulf African Bank improve customer service with a digital experience platform. The bank used intelligent IVR and ACD systems to route calls faster. They added Voice Logger technology fo...r better call recording and training. Advanced analytics gave the bank more insight into customer needs. These changes made service faster and more personal for customers.
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Ameyo by Exotel helped Khan Bank improve its contact center operations. Khan Bank faced challenges with multiple disconnected tools, slow agent performance, and no centralized conversation tracking. ...Ameyo by Exotel unified all channels, integrated with the core banking system, and introduced IVR and TPIN authentication. This made agents more efficient, improved customer satisfaction, and reduced hardware costs by up to 80%.
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Ameyo unified communications helped Myntra handle rapid growth in customer interactions. Myntra faced rising call volumes, technical integration issues, and inconsistent service. Ameyo deployed a cen...tralized platform that integrated business apps and enabled omnichannel support. The solution included adaptive automation and an intelligent IVR system. Myntra now delivers 24x7 customer support and improved business productivity.
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Ameyo helped Frontier Utilities improve customer service with a Customer Interaction Management platform. Frontier Utilities faced high customer attrition and rising operational costs. The solution i...ncluded a centralized CRM, advanced IVR automation, and smart telesales campaign management. Turnaround time dropped by 50%. Operational costs fell by 30%. Outreach program productivity improved by 25%.
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Payless Africa used a unified customer experience platform to solve problems with fragmented communication channels. The company integrated voice, WhatsApp, social media, email, and chat into one sys...tem. This helped agents handle more customer interactions and improved service quality. Customer satisfaction (CSAT) rose from 45% to 75% in two months. First Call Resolution increased from 60% to 85%. Agent productivity went up by 40%, and cost per contact dropped by 25%.
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Exotel's automated calling system helped Medcare Hospitals & Medical Centres cut appointment no-shows from 24% to 14%. The hospital replaced manual follow-up calls with a multi-channel reminder syste...m using voice, SMS, and messaging. This freed up nursing and front office staff to focus on patient care. Real-time analytics improved decision making. Medcare saw better patient attendance and higher staff productivity.
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Exotel helped JSW MG Motor India improve customer service with a unified cloud contact center. The company faced problems with fragmented communication and inconsistent service. Exotel's solution gav...e them a single number for all customer calls and automated feedback collection. This made it easier to track 400+ agents and improved service quality. As a result, customer satisfaction increased by 22% and agent productivity rose by 20%.
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Ameyo helped INAYA Facilities Management Services upgrade their customer communications with a cloud contact center. INAYA faced problems with call routing, data management, and scaling their service.... Ameyo delivered custom IVR, integrated CRM, and real-time analytics. The solution improved call handling, tracking, and operational efficiency. INAYA now monitors performance in real time and delivers better customer service.
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