CallJourney Overview

Here’s the scoop on CallJourney! We've gathered over 565 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

CallJourney, Marsview, Firefiles.ai, Salesken, Wingman, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if CallJourney is right for your needs? Our Cuspera AI engine can evaluate how CallJourney fits your specific business needs, industry, and context. Get your personalized assessment report today.

CallJourney supports business activities such as:

  • Customer Feedback Management
  • Engagement Management
  • Call Recording
  • Contact List Management
  • Market Research

CallJourney can help you with many business goals, such as Improve ROI, Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Improve Brand Engagement, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, CallJourney's capabilities include Feedback Surveys, Calculator, Personalization, etc.

Reviews

"...15% increase in NPS and significantly enhance insights over and above post-call surveys, verbatims, and market research. ..." Call Journey

CallJourney Reviews

14 buyers and buying teams have used Cuspera to assess how well CallJourney solved their Conversation Intelligence needs. Cuspera uses 565 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Business Priorities

Improve ROI and Enhance Customer Relationships are the most popular business priorities peers achieved using CallJourney.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Brand Engagement
  • Manage Risk
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Engagement Management , Call Recording , as the business use cases that they have been most satisfied while using CallJourney.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management with Phone Calls

4.78/5

Read Reviews (36)

"...15% increase in NPS and significantly enhance insights over and above post-call surveys, verbatims, and market research. ..." Call Journey
measuring net promoter score

4.69/5

Read Reviews (19)

"...Take the contact center as an example: with metrics like NPS, contact centers are experts at measuring the data around calls...."
measuring customer satisfaction

4.51/5

Read Reviews (9)

"...As a result, EVS allows you to monitor and analyse 100% of your voice conversations rather than a small sample, track agent compliance and performance and measure customer satisfaction -- all at the click of a button...."
Engagement Management

4.76/5

Read Reviews (33)

"...It s no secret that great customer experience is a direct outcome of employee engagement...." Call Journey
engaging and following up

4.73/5

Read Reviews (26)

"...Track virtual real time agent engagement via voice emotion and sentiment analytics. ..."
engaging with scheduling & cadence

3.28/5

Read Reviews (1)

"...Emotional score is based on vocal cues, like tempo, pitch, volume and cadence. ..."
Call Recording with Phone Calls

4.22/5

Read Reviews (8)

"...We can capture call recordings and audio data from Unified Communications, Telecommunication, IP, Telephony / Fixed line...." AI Powered Conversation Analytics Solution
PEER EXPERIENCES
Customer Feedback Management with Phone Calls

4.78/5

Read Reviews (36)

"...15% increase in NPS and significantly enhance insights over and above post-call surveys, verbatims, and market research. ..." Call Journey
measuring net promoter score

4.78/5

Read Reviews (19)

measuring customer satisfaction

4.78/5

Read Reviews (9)

Engagement Management

4.76/5

Read Reviews (33)

"...It s no secret that great customer experience is a direct outcome of employee engagement...." Call Journey
engaging and following up

4.76/5

Read Reviews (26)

engaging with scheduling & cadence

4.76/5

Read Reviews (1)

Call Recording with Phone Calls

4.22/5

Read Reviews (8)

"...We can capture call recordings and audio data from Unified Communications, Telecommunication, IP, Telephony / Fixed line...." AI Powered Conversation Analytics Solution

23+ more Business Use Cases

Our AI advisor, Wyz, harnessed 565 insights from peers and experts to help you assess how these CallJourney use cases fit your Conversation Intelligence needs.

Based on peer insights

Cuspera recommends CallJourney for

Use Cases Customer Feedback Management , Engagement Management , Call Recording
Medium Phone Calls
Features Feedback Surveys, Calculator, Personalization
Business Priorities Improve ROI, Enhance Customer Relationships, Increase Sales & Revenue

Frequently Asked Questions(FAQ)

for CallJourney

What is CallJourney?

CallJourney is a Conversation Analytics Platform that helps to unlock every conversation and add the true voice of the customer into the enterprise data mix. It helps to improve customer service, drive compliance, and increase sales and marketing efforts.

What is CallJourney used for?

CallJourney is a Conversation Intelligence Software mainly used by its customers to Improve ROI and Enhance Customer Relationships by Customer Feedback Management, Engagement Management and Call Recording .

What are the top features of CallJourney?

Feedback surveys, Calculator and Personalization are some of the top features of CallJourney.

What are CallJourney alternatives?

Marsview, Firefiles.Ai, Salesken and Wingman are popular alternatives for CallJourney.

Where is CallJourney located?

CallJourney is headquartered at 4-6 Straits Avenue, Granville, NSW 2142..
lightning

Peers used CallJourney to Improve ROI and Enhance customer relationships

Peer and Expert Opinion on Features

for CallJourney

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.64/5

Read Reviews (21)
Calculator

3.80/5

Read Reviews (14)
Personalization

3.87/5

Read Reviews (8)
Recording

4.05/5

Read Reviews (8)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.64/5

Read Reviews (21)
Calculator

3.80/5

Read Reviews (14)
Personalization

3.87/5

Read Reviews (8)
Recording

4.05/5

Read Reviews (8)

IT and Other Capabilities

for CallJourney

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.21/5

Read Reviews (23)
Data Export

4.05/5

Read Reviews (10)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.21/5

Read Reviews (23)
Data Export

4.05/5

Read Reviews (10)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.07/5

Read Reviews (22)
Phone Support

3.51/5

Read Reviews (5)
Email Support

2.95/5

Read Reviews (1)
Chat Support

2.95/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.07/5

Read Reviews (22)
Phone Support

3.51/5

Read Reviews (5)
Email Support

2.95/5

Read Reviews (1)
Chat Support

2.95/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.99/5

Read Reviews (6)
Custom Reports

4.44/5

Read Reviews (56)
Analytics

4.42/5

Read Reviews (111)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.99/5

Read Reviews (6)
Custom Reports

4.44/5

Read Reviews (56)
Analytics

4.42/5

Read Reviews (111)

Software Failure Risk Guidance

?

for CallJourney

Overall Risk Meter

Low Medium High

Top Failure Risks for CallJourney

Vendor Profile Details

Company Name

TMA Comms Pty Ltd

HQ Location

4-6 Straits Avenue, Granville, NSW 2142.

Employees

11-50

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