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Compare Gong vs CallJourney

Failure Risk Guidance Security Report ?

Failure Risk for Gong medium Failure Risk for CallJourney medium
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Comparison Summary

For Gong vs CallJourney comparison, Our AI algorithm looked at 24443 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Gong and CallJourney to solve their respective business needs.

Pros and cons of Gong and CallJourney

Gong is more suited to businesses that require Sales Call Management with Phone Calls and Call Coaching with Phone Calls where as CallJourney is focused towards Customer Feedback Management with Phone Calls and Engagement Management .

Both Gong and CallJourney are Conversation Intelligence software, peers recommend Gong for sales review & feedback and call scoring where as CallJourney is more known for customer feedback management and measuring net promoter score .

logo Gong

Focus area

Gong is better than CallJourney for

Software Failure Risk

  • medium

logo CallJourney

Focus area

CallJourney is better than Gong for

Software Failure Risk

  • medium

About

Revenue Intelligence Platform to coach sales reps

CallJourney | AI Powered Conversation Analytics Solution

Age

2015

Financials

SERIES E

Business Need

Total Processes
(we found evidences for)

79

42

Total Goals
(we found evidences for)

6

8

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (3023)

Read Reviews (17)

call transcription

Read Reviews (635)

Read Reviews (2)

call scoring

Read Reviews (617)

Read Reviews (1)

call analytics

Read Reviews (603)

Read Reviews (5)

coaching

Read Reviews (1277)

Read Reviews (0)

lead analytics

Read Reviews (869)

Read Reviews (3)

engagement management

Read Reviews (679)

Read Reviews (33)

engaging and following up

Read Reviews (516)

Read Reviews (26)

engaging with scheduling & cadence

Read Reviews (32)

Read Reviews (1)

training & onboarding

Read Reviews (466)

Read Reviews (4)

collaboration

Read Reviews (398)

Read Reviews (1)

communication management

Read Reviews (244)

Read Reviews (6)

tracking & monitoring communications

Read Reviews (184)

Read Reviews (1)

sending & publishing communications

Read Reviews (54)

Read Reviews (0)

sales review & feedback

Read Reviews (222)

Read Reviews (0)

talk track creation

Read Reviews (136)

Read Reviews (0)

knowledge management

Read Reviews (53)

Read Reviews (1)

creating knowledge base

Read Reviews (8)

Read Reviews (0)

account management

Read Reviews (45)

Read Reviews (0)

conversion management

Read Reviews (44)

Read Reviews (6)

competitive intelligence

Read Reviews (40)

Read Reviews (2)

contact list management

Read Reviews (31)

Read Reviews (7)

workflow management

Read Reviews (27)

Read Reviews (0)

generation of new leads

Read Reviews (22)

Read Reviews (2)

lead qualification

Read Reviews (21)

Read Reviews (3)

lead qualification: technographic

Read Reviews (11)

Read Reviews (1)

courses & assessment

Read Reviews (20)

Read Reviews (0)

identify skill gaps

Read Reviews (15)

Read Reviews (0)

create learning path

Read Reviews (2)

Read Reviews (0)

track learning progress

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (17)

Read Reviews (0)

social media management

Read Reviews (15)

Read Reviews (0)

social media analytics

Read Reviews (15)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

renewal management

Read Reviews (6)

Read Reviews (0)

pipeline management

Read Reviews (6)

Read Reviews (0)

business development

Read Reviews (5)

Read Reviews (0)

opportunity management

Read Reviews (4)

Read Reviews (0)

sales quota management

Read Reviews (4)

Read Reviews (0)

billing and invoice management

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (1)

promotion management

Read Reviews (3)

Read Reviews (0)

discount management

Read Reviews (3)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

advocacy management

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (6)

measuring net promoter score

Read Reviews (0)

Read Reviews (19)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (9)

customer feedback management

Read Reviews (0)

Read Reviews (36)

measuring net promoter score

Read Reviews (0)

Read Reviews (19)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (9)

bundling of products

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Improve consistency

  • Improve visibility

  • Improve efficiency

  • Scale best practices

  • Shorten ramp up time

  • See 3 more

  • Improve ROI

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve brand engagement

  • Manage risk

  • Scale best practices

  • Enter new markets internationally or locally

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • promotions

  • phone calls

  • promotions

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

high

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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No Data

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting