Calabrio Call Recording Overview
Calabrio call recording software captures every call, providing deeper interaction insights. It enhances contact center performance and improves customer experience.
Use Cases
Customers recommend Call Recording, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Calabrio Call Recording.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Calabrio Call Recording.
Calabrio Call Recording Use-Cases and Business Priorities: Customer Satisfaction Data
Calabrio Call Recording works with different mediums / channels such as Phone Calls, Offline, and Point Of Sale,
Calabrio Call Recording's features include Recording, Alerts: Popups & Notifications, and Ticketing.
Reviews
"Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts" - J Ryan Bradley
Calabrio Call Recording, Callstats.io, Bigcontacts CRM, Talkdesk, Freshdesk Contact Center, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Calabrio Call Recording
Top Industries
- Insurance
- Utilities
- Financial Services
Popular in
- Large Enterprise
- Mid Market
- Enterprise
Calabrio Call Recording is popular in Insurance, Utilities, and Financial Services and is widely used by Large Enterprise, Mid Market, and Enterprise.
Comprehensive Insights on Calabrio Call Recording Use Cases
How does Calabrio Call Recording facilitate Call Recording?
What solutions does Calabrio Call Recording provide for Engagement Management?
What solutions does Calabrio Call Recording provide for Contact List Management?
What makes Calabrio Call Recording ideal for Helpdesk Management?
How does Calabrio Call Recording address your Tracking & Monitoring Communications Challenges?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Calabrio Call Recording solved their Conversation Intelligence needs. Cuspera uses 403 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
We now have reliable call recording, which results in fewer IT tickets and happier contact center managers. Testimonial By Tom McEnteggart |
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
Tom McEnteggart Support Analyst Housing Solutions, UK |
We now have reliable call recording, which results in fewer IT tickets and happier contact center managers. Testimonial By Tom McEnteggart |
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
Video
Calabrio Call Recording Integration with 2Ring Gadgets for Cisco Finesse
Peers used Calabrio Call Recording for call recording and engagement management
Calabrio Call Recording Competitors
Calabrio Call Recording Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for Calabrio Call Recording
Overall Risk Meter
Top Failure Risks for Calabrio Call Recording
Calabrio News
Calabrio ONE is WFM & Contact Centre Software Leader
Contact centre software user feedback on G2 garners Calabrio five #1 rankings across 83 awarded reports - Calabrio ONE.
Calabrio Enhances its Innovative AI-driven Business Intelligence Tools
Calabrio Enhances its Innovative AI-driven Business Intelligence Tools. Contact centres faster performance information with calabrio ONE.
Calabrio Profile
Company Name
Calabrio
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
Get a personalised risk report for Calabrio Call Recording
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Calabrio Call Recording may get in touch with you regarding your request.
Request Custom Quote
Calabrio will get in touch with you regarding your request.