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Calabrio Call Recording: Reviews, Testimonials and Expert Opinions

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Call Recording Software Designed for the Digital Business

App Partner

Calabrio Call Recording Overview

This is a summary of the comprehensive capabilities and benefits of Calabrio Call Recording based on over 403 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Calabrio Call Recording, Callstats.io, Bigcontacts CRM, Talkdesk, Freshdesk Contact Center, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Calabrio Call Recording is right for your needs? Our Cuspera AI engine can evaluate how Calabrio Call Recording fits your specific business needs, industry, and context. Get your personalized assessment report today.

Calabrio Call Recording supports business activities such as:

Call Recording
Engagement Management
Contact List Management
Helpdesk Management
Tracking & Monitoring Communications

Calabrio Call Recording can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, and Increase Sales & Revenue. It can help manage these activities if you use Phone Calls Offline and Point Of Sale for these needs. As a solution, Calabrio Call Recording's capabilities include Recording, Alerts: Popups & Notifications, and Ticketing.

Calabrio Call Recording Insurance Vertical is its biggest customer base.

Reviews

"Calabrio is designed for people who need to quickly find specific data to get the job done. " - Beth Bax

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Calabrio Call Recording solved their Conversation Intelligence needs. Cuspera uses 403 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Calabrio Call Recording.

See all business priorities

Use Cases

Peers recommend Call Recording , Engagement Management , Contact List Management , as the business use cases that they have been most satisfied while using Calabrio Call Recording.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES	RATINGS	CUSTOMER AND EXPERT EXPERIENCES
Call Recording with Phone Calls	4.98/5 ★ Read Reviews (102)	"...Calabrio Call Recording is user friendly for the non-technical users...." Peer review by Ruth S., ITS 4/Voice Applications
Engagement Management with Phone Calls, Offline and Point Of Sale	4.91/5 ★ Read Reviews (26)	"...You need a robust, reliable solution to record every call and transform customer interactions into highly usable data...." Call Recording Software
engaging and following up	4.32/5 ★ Read Reviews (3)	"...We have led and continue to lead workforce engagement management in the cloud to give modern contact centers the agility and freedom to meet the moment...." Call Recording Software
Contact List Management with Phone Calls	4.80/5 ★ Read Reviews (17)	"...Meet strict call recording and contact center regulations from HIPAA guidelines to payment card security standards (PCI), to General Data Protection Regulation (GDPR, California Consumer Privacy Act (CCPA) and more...." Call Recording Software

PEER EXPERIENCES
Call Recording with Phone Calls	4.98/5 ★ Read Reviews (102)
"...Calabrio Call Recording is user friendly for the non-technical users...." Peer review by Ruth S., ITS 4/Voice Applications
Engagement Management with Phone Calls, Offline and Point Of Sale	4.91/5 ★ Read Reviews (26)
"...You need a robust, reliable solution to record every call and transform customer interactions into highly usable data...." Call Recording Software
engaging and following up	4.91/5 ★ Read Reviews (3)
Contact List Management with Phone Calls	4.80/5 ★ Read Reviews (17)
"...Meet strict call recording and contact center regulations from HIPAA guidelines to payment card security standards (PCI), to General Data Protection Regulation (GDPR, California Consumer Privacy Act (CCPA) and more...." Call Recording Software

9+ more Business Use Cases

Our AI advisor, Wyz, harnessed 403 insights from peers and experts to help you assess how these Calabrio Call Recording use cases fit your Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Beth Bax Assistant Director, QA Grand Canyon University	Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital	To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta
Tom McEnteggart Support Analyst Housing Solutions, UK	We now have reliable call recording, which results in fewer IT tickets and happier contact center managers. Testimonial By Tom McEnteggart

CUSTOMERS	TESTIMONIALS
Beth Bax Assistant Director, QA Grand Canyon University	Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital	To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta
Tom McEnteggart Support Analyst Housing Solutions, UK	We now have reliable call recording, which results in fewer IT tickets and happier contact center managers. Testimonial By Tom McEnteggart

Based on peer insights

Cuspera recommends Calabrio Call Recording for

	Use Cases	Call Recording , Engagement Management , Contact List Management
	Medium	Phone Calls, Offline, Point Of Sale
	Features	Recording, Alerts: Popups & Notifications, Ticketing
	Business Priorities	Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue
	Industries	Insurance, Utilities, Financial Services