Calabrio Call Recording Overview
Calabrio call recording software captures every call, providing deeper interaction insights. It enhances contact center performance and improves customer experience.
Use Cases
Customers recommend Call Recording, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Calabrio Call Recording.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Calabrio Call Recording.
Calabrio Call Recording Use-Cases and Business Priorities: Customer Satisfaction Data
Calabrio Call Recording works with different mediums / channels such as Phone Calls. Offline. and Point Of Sale.
Calabrio Call Recording's features include Recording, Alerts: Popups & Notifications, and Ticketing. and Calabrio Call Recording support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Calabrio Call Recording analytics capabilities include Custom Reports, and Analytics.
Reviews
"Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts" - J Ryan Bradley
Calabrio Call Recording, Salesken, Firefiles.ai, Gong, Vocalcom, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Calabrio Call Recording
Top Industries
- Insurance
- Utilities
- Financial Services
Popular in
- Large Enterprise
- Mid Market
- Enterprise
Calabrio Call Recording is popular in Insurance, Utilities, and Financial Services and is widely used by Large Enterprise, Mid Market, and Enterprise.
Comprehensive Insights on Calabrio Call Recording Use Cases
What solutions does Calabrio Call Recording provide for Call Recording?
How efficiently Does Calabrio Call Recording manage your Engagement Management?
How efficiently Does Calabrio Call Recording manage your Contact List Management?
How can Calabrio Call Recording enhance your Helpdesk Management process?
What solutions does Calabrio Call Recording provide for Tracking & Monitoring Communications?
11 buyers and buying teams have used Cuspera to assess how well Calabrio Call Recording solved their Conversation Intelligence needs. Cuspera uses 403 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
We now have reliable call recording, which results in fewer IT tickets and happier contact center managers. Testimonial By Tom McEnteggart |
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
Tom McEnteggart Support Analyst Housing Solutions, UK |
We now have reliable call recording, which results in fewer IT tickets and happier contact center managers. Testimonial By Tom McEnteggart |
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
Case Studies
CASE STUDY Paychex
CASE STUDY Shopify
CASE STUDY Telia Company AB
CASE STUDY Wix
CASE STUDY OTTO
CASE STUDY Zen Internet
Video
Calabrio Call Recording Integration with 2Ring Gadgets for Cisco Finesse
Peers used Calabrio Call Recording for call recording and engagement management
Calabrio Call Recording Competitors
Calabrio Call Recording Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for Calabrio Call Recording
Overall Risk Meter
Top Failure Risks for Calabrio Call Recording
Calabrio, Inc News
Calabrio Highly Commended at The CX Awards 2025 - contact-centres.com
Calabrio was highly commended at the 2025 CX Awards for its Workforce Engagement Management Platform. This recognition highlights Calabrio's innovative solutions, including AI-driven features like Auto-QM and Trending Topics, which enhance contact center efficiency. The platform's success is demonstrated through its impact on clients like Mersey Care NHS Foundation Trust and Delta Airlines, improving call handling and agent scheduling.
BERNAMA - Thoma Bravo Acquires Verint to Join Forces with Calabrio to ...
Thoma Bravo has announced a definitive agreement to acquire Verint Systems for $2 billion. Post-acquisition, Verint will merge with Calabrio to form a leading provider of AI-driven customer experience solutions. This merger aims to enhance customer experience automation offerings, benefiting a $50 billion market.
Verint Systems Announces Acquisition by Calabrio - TipRanks
Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. This merger, approved by Verint's board, offers shareholders $20.50 per share, an 18% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The deal is expected to close by the end of Verint's fiscal year, pending customary conditions and shareholder approval.
Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations
Calabrio has appointed Frank Ciccone as Chief Revenue Officer (CRO) to drive growth and enhance customer experience innovation. This executive move supports Calabrios focus on expanding its workforce engagement management software solutions and strengthening its market position.
Calabrio, Inc Profile
Company Name
Calabrio, Inc
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
