Calabrio Call Recording Overview

Calabrio call recording software captures every call, providing deeper interaction insights. It enhances contact center performance and improves customer experience.

Use Cases

Customers recommend Call Recording, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Calabrio Call Recording.

Other use cases:

  • Helpdesk Management
  • Tracking & Monitoring Communications
  • Relationship Management
  • Sales Review & Feedback
  • Lead Management
  • Lead Engagement
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Calabrio Call Recording.

Other priorities:

  • Increase Sales & Revenue
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Calabrio Call Recording Use-Cases and Business Priorities: Customer Satisfaction Data

Calabrio Call Recording works with different mediums / channels such as Phone Calls, Offline, and Point Of Sale,

Calabrio Call Recording's features include Recording, Alerts: Popups & Notifications, and Ticketing.

Reviews

"Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts" - J Ryan Bradley

Calabrio Call Recording, Callstats.io, Bigcontacts CRM, Talkdesk, Freshdesk Contact Center, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Calabrio Call Recording

Top Industries

  • Insurance
  • Utilities
  • Financial Services

Popular in

  • Large Enterprise
  • Mid Market
  • Enterprise

Calabrio Call Recording is popular in Insurance, Utilities, and Financial Services and is widely used by Large Enterprise, Mid Market, and Enterprise.

Comprehensive Insights on Calabrio Call Recording Use Cases

What makes Calabrio Call Recording ideal for Call Recording?

Calabrio Call Recording is a software solution that helps businesses record calls. It can record calls from various sources, such as desktops, networks, and gateways. This software helps improve customer experiences and ensure quality control.
"...We now have reliable call recording, which results in fewer IT tickets and happier contact center managers...." Call Recording Software

What Are the key features of Calabrio Call Recording for Engagement Management?

Calabrio Call Recording captures every customer interaction. It uses cloud-based technology to securely store data and meet compliance requirements. These recordings provide insights that help businesses understand customer needs and make improvements.
"...You need a robust, reliable solution to record every call and transform customer interactions into highly usable data...." Call Recording Software

How can Calabrio Call Recording enhance your Contact List Management process?

What Are the key features of Calabrio Call Recording for Helpdesk Management?

Why is Calabrio Call Recording the best choice for Tracking & Monitoring Communications?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Calabrio Call Recording solved their Conversation Intelligence needs. Cuspera uses 403 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Calabrio Call Recording testimonial

J Ryan Bradley

Business Director

Major U.S. Insurer

Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley
Calabrio Call Recording testimonial

Tom McEnteggart

Support Analyst

Housing Solutions, UK

We now have reliable call recording, which results in fewer IT tickets and happier contact center managers. Testimonial By Tom McEnteggart
Calabrio Call Recording testimonial

Daniel Acosta

Call Center Applications Analyst

Houston Methodist Hospital

To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta
CUSTOMERS TESTIMONIALS
Calabrio Call Recording testimonial

J Ryan Bradley

Business Director

Major U.S. Insurer

Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley
Calabrio Call Recording testimonial

Tom McEnteggart

Support Analyst

Housing Solutions, UK

We now have reliable call recording, which results in fewer IT tickets and happier contact center managers. Testimonial By Tom McEnteggart
Calabrio Call Recording testimonial

Daniel Acosta

Call Center Applications Analyst

Houston Methodist Hospital

To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta

Video

Calabrio Call Recording Integration with 2Ring Gadgets for Cisco Finesse

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lightning

Peers used Calabrio Call Recording for call recording and engagement management

Calabrio Call Recording Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.17/5

Read Reviews (1)
Custom Reports

4.84/5

Read Reviews (26)
Analytics

4.76/5

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.17/5

Read Reviews (1)
Custom Reports

4.84/5

Read Reviews (26)
Analytics

4.76/5

Read Reviews (17)

Software Failure Risk Guidance

?

for Calabrio Call Recording

Overall Risk Meter

Low Medium High

Top Failure Risks for Calabrio Call Recording

Calabrio News

Calabrio Enhances its Innovative AI-driven Business Intelligence Tools

Calabrio Enhances its Innovative AI-driven Business Intelligence Tools. Contact centres faster performance information with calabrio ONE.

24 Jun 2024 - source

Calabrio Profile

Company Name

Calabrio

Company Website

https://www.calabrio.com/

HQ Location

400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US

Employees

51-100

Social

Financials

M&A