Callminer Eureka Redact Overview

CallMiner ensures compliance by automatically removing sensitive data. Sensitive customer information is securely redacted to meet security standards.

Use Cases

Customers recommend Coaching, Engaging And Following Up, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Redact.

Other use cases:

  • Lead Management
  • Funnel Analysis
  • Training & Onboarding
  • Lead Engagement
  • Competitive Intelligence
  • Products & Pricelist Management
  • Sales Call Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Redact.

Other priorities:

  • Scale Best Practices
  • Improve Efficiency
See all business priorities See less business priorities

Callminer Eureka Redact Use-Cases and Business Priorities: Customer Satisfaction Data

Callminer Eureka Redact works with different mediums / channels such as Phone Calls. and E-Mail.

Reviews

"We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total ca...ll and everything that happened on the line." - Tracy Dudek

Callminer Eureka Redact, Salesken, Firefiles.ai, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Callminer Eureka Redact

Top Industries

  • Non-Profit Organization Management
  • Consumer Services
  • Hospital & Health Care

Popular in

Callminer Eureka Redact is popular in Non-Profit Organization Management, Consumer Services, and Hospital & Health Care and is widely used by

Callminer Eureka Redact Customer wins, Customer success stories, Case studies

How does Callminer Eureka Redact facilitate Coaching?

What makes Callminer Eureka Redact ideal for Engaging And Following Up?

What solutions does Callminer Eureka Redact provide for Contract Management?

11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Redact solved their Conversation Intelligence needs. Cuspera uses 118 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

CUSTOMERS TESTIMONIALS
Callminer Eureka Redact testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
Callminer Eureka Redact testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Redact testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord
CUSTOMERS TESTIMONIALS
Callminer Eureka Redact testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
Callminer Eureka Redact testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Redact testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord

Holiday Inn Club Vacations - Hospitality - hospitality

Holiday Inn Club Vacations needed help with compliance and collections. They used CallMiner's call monitoring to address these challenges. As a result, they achieved 4x ROI. The solution helped them ...grow and ensure compliance.

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Radial - Information Technology And Services - information technology and services

Radial, a leading outsourced ecommerce technology and services company, uses CallMiner to improve its omnichannel customer journey. CallMiner's AI-driven insights help Radial enhance cross-department...al business improvements. The solutions focus on boosting frontline agent performance, ensuring quality management, and optimizing contact center efficiency. These improvements lead to better customer interactions and satisfaction.

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Estafeta - Transportation/Trucking/Railroad - Transportation/Trucking/Railroad

CallMiner OmniAgent helped Estafeta cut average call handling time by 78%, from 420 to 90 seconds. The AI-powered voicebot Beatriz, built with Azure OpenAI, automated millions of customer interaction...s. Estafeta increased call capacity by 120% and eliminated wait times. 88% of customers rated their experience with the voicebot highly. 89% found it easy to get the service they needed.

Read on →

Avadyne Health - Health, Wellness And Fitness - health, wellness and fitness

CallMiner helped Avadyne Health see 100% of their contact center calls, up from just 1-2%. This gave them new insights to train and coach agents better. Supervisors now help agents improve how they a...sk for payments. Avadyne Health saw a 2% increase in payment asks. The solution improved both internal training and patient satisfaction.

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Top American wireless company - Telecommunications - telecommunications

CallMiner helped a top American wireless company improve customer experience. The company faced inconsistent customer interactions. Alorica and CallMiner used AI to analyze every call. This made conv...ersations more genuine and effective. The solution helped the company deliver better service across its nationwide network.

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Workhuman - Human Resources - human resources

CallMiner helped Workhuman automate quality assurance for their contact center. Workhuman used CallMiner to improve agent performance and customer experience. The solution provided AI-driven insights... for training and reduced agent churn. Workhuman enhanced customer interactions and boosted satisfaction with CallMiner's analytics.

Read on →

CallMiner Eureka Platform and Managing Cross-Channel Conversations

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Peers used Callminer Eureka Redact for coaching and engaging and following up

Callminer Eureka Redact Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.96/5 ★

Read Reviews (24)
Custom Reports

3.93/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.96/5 ★

Read Reviews (24)
Custom Reports

3.93/5 ★

Read Reviews (19)

Callminer Eureka Redact Integrations

Callminer Eureka Redact integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.32/5 ★

Read Reviews (3)
Data Export

3.17/5 ★

Read Reviews (2)

CallRail

4.62 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Automation Anywhere Enterprise (RPA)

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Five9

4.11 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Callminer Eureka Redact

Top Failure Risks for Callminer Eureka Redact

CallMiner, Inc. News

Product

CallMiner Product Innovation Series: Q1 2026

CallMiner introduced significant enhancements to its AI Assist solution in Q1 2026, focusing on agentic AI advancements. New features include collections for data organization, whole call sentiment classifiers, and improved automation workflows for OmniAgent users. These updates aim to enhance decision-making, streamline automation, and improve agent performance with real-time insights and translation capabilities.

Read more →
Partnership

Atombit and CallMiner Partner to Enable Enterprise-Wide Experience ...

Atombit and CallMiner have formalized a strategic partnership to enhance enterprise-wide experience and behavioral intelligence. This collaboration combines CallMiner's conversation intelligence and automation with Atombit's execution-led transformation model. The partnership aims to improve customer and employee experience, drive growth, and mitigate risk by turning insights into actionable outcomes. Initial focus areas include the UK and Italy, with joint go-to-market initiatives and coordinated delivery.

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Product

CallMiner Launches Agentic AI for CX Automation

CallMiner has launched advanced Agentic AI capabilities to enhance customer experience (CX) automation. The updates integrate analytics and automation across the CallMiner platform, enabling businesses to analyze customer interactions and create virtual AI agents swiftly. New features include LiveTranslate for real-time multilingual communication and automated customer engagement actions, aimed at reducing manual effort and boosting personalization and efficiency.

Read more →
Product

CallMiner forwards intuitive AI advancements to expedite CX automation

CallMiner introduces intuitive AI advancements to enhance customer experience automation, aiming to streamline processes and improve efficiency in CX operations.

Read more →

CallMiner, Inc. Profile

Company Name

CallMiner, Inc.

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

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Financials

SERIES F