Callminer Eureka Redact Overview
CallMiner ensures compliance by automatically removing sensitive data. Sensitive customer information is securely redacted to meet security standards.
Use Cases
Customers recommend Coaching, Engaging And Following Up, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Redact.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Redact.
Callminer Eureka Redact Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Eureka Redact works with different mediums / channels such as Phone Calls. and E-Mail.
Reviews
"Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward." - Kelly Seis
Callminer Eureka Redact, Salesken, Firefiles.ai, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Eureka Redact
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Hospital & Health Care
Popular in
Callminer Eureka Redact is popular in Non-Profit Organization Management, Consumer Services, and Hospital & Health Care and is widely used by
Comprehensive Insights on Callminer Eureka Redact Use Cases
How does Callminer Eureka Redact address your Coaching Challenges?
How does Callminer Eureka Redact address your Engaging And Following Up Challenges?
Why is Callminer Eureka Redact the best choice for Contract Management?
10+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Redact solved their Conversation Intelligence needs. Cuspera uses 118 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
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We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
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We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
Case Studies
CASE STUDY Avadyne Health
CASE STUDY RDI Corporation
CASE STUDY Gant Travel
CASE STUDY USCB America
CASE STUDY Kelsey-Seybold Clinic
CASE STUDY VitalityHealth
Video
CallMiner Eureka Platform and Managing Cross-Channel Conversations
Peers used Callminer Eureka Redact for coaching and engaging and following up
Callminer Eureka Redact Competitors
Callminer Eureka Redact Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (19) |
Callminer Eureka Redact Integrations
Callminer Eureka Redact integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Eureka Redact
Top Failure Risks for Callminer Eureka Redact
CallMiner, Inc. News
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.
Alvaria and CallMiner Partner to Empower Organizations with Advanced AI and Conversation Intelligence, Enhancing Operational Efficiency and Customer Experience - Business Wire
Alvaria and CallMiner have formed a strategic partnership to enhance customer experience and operational efficiency through advanced AI and conversation intelligence. This collaboration integrates Alvaria's compliance-focused contact center solutions with CallMiner's AI capabilities, enabling organizations to gain actionable insights, streamline workflows, and maintain regulatory compliance. The partnership aims to transform contact centers into growth engines by providing a comprehensive view of customer interactions.
CallMiner Product Innovation Series: Q2 2025
CallMiner's Q2 2025 Product Innovation Series highlights significant updates, focusing on enhanced security controls and compliance with evolving AI regulations. Key enhancements include improved data privacy features, expanded CallMiner RealTime capabilities, and updated notification functionalities. These updates aim to bolster customer experience initiatives and ensure robust AI governance.
CallMiner Acquires VOCALLS - Demand Gen Report
CallMiner has acquired VoCalls, a voice-first conversational AI and automation platform. This acquisition enhances CallMiner's capabilities in conversation intelligence by integrating VoCalls' virtual agents and task automation technology. The combined platform aims to improve contact center efficiency and customer experience scalability by automating interactions and providing real-time agent guidance. This strategic move positions CallMiner as a leader in contact center and CX industries.
CallMiner, Inc. Profile
Company Name
CallMiner, Inc.
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
