Callminer Eureka Redact Overview
This is a summary of the comprehensive capabilities and benefits of Callminer Eureka Redact based on over 118 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Callminer Eureka Redact, belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Callminer Eureka Redact is right for your needs? Our Cuspera AI engine can evaluate how Callminer Eureka Redact fits your specific business needs, industry, and context. Get your personalized assessment report today.
Callminer Eureka Redact supports business activities such as:
- Coaching
- Engaging And Following Up
- Contract Management
- Lead Management
- Funnel Analysis
Callminer Eureka Redact can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Scale Best Practices, and Improve Efficiency. It can help manage these activities if you use Phone Calls and E-Mail for these needs.
Callminer Eureka Redact Non-Profit Organization Management Vertical is its biggest customer base.
Reviews
"Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. " - Kelly Seis
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Redact solved their Conversation Intelligence needs. Cuspera uses 118 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Callminer Eureka Redact.
Use Cases
Peers recommend Coaching , Engaging And Following Up , Contract Management , as the business use cases that they have been most satisfied while using Callminer Eureka Redact.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Coaching with Phone Calls |
4.16/5 ★ |
"...Having all this data makes coaching much easier because there's little dispute of the facts...." Testimonial by Adam McCord, Quality Analytics Manager, Bluegreen Vacations America |
| Engaging And Following Up with E-Mail |
4.09/5 ★ |
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct |
| Contract Management |
3.71/5 ★ |
"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct |
| PEER EXPERIENCES | |
|---|---|
| Coaching with Phone Calls |
4.16/5 ★ |
"...Having all this data makes coaching much easier because there's little dispute of the facts...." Testimonial by Adam McCord, Quality Analytics Manager, Bluegreen Vacations America |
|
| Engaging And Following Up with E-Mail |
4.09/5 ★ |
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct |
|
| Contract Management |
3.71/5 ★ |
"...The company s benchmark was for a new agent to reach 100 contracts sold within eight months...." Case Study Dialog Direct |
|
10+ more Business Use Cases
Our AI advisor, Wyz, harnessed 118 insights from peers and experts to help you assess how these Callminer Eureka Redact use cases fit your Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
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|
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
|
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study MTMRead More |
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Case Study Dialog DirectRead More |
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Case Study Axcess FinancialRead More |
Popular Business Setting
for Callminer Eureka Redact
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Hospital & Health Care
Popular in
Peers used Callminer Eureka Redact to Increase sales & revenue and Enhance customer relationships
IT and Other Capabilities
for Callminer Eureka Redact
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (3) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (3) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (9) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (9) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (19) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (19) |
Software Failure Risk Guidance
?for Callminer Eureka Redact
Top Failure Risks for Callminer Eureka Redact
Vendor Profile Details
Company Name
CallMiner
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
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