Callminer Eureka Redact Overview

CallMiner ensures compliance by automatically removing sensitive data. Sensitive customer information is securely redacted to meet security standards.

Use Cases

Customers recommend Coaching, Engaging And Following Up, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Redact.

Other use cases:

  • Lead Management
  • Funnel Analysis
  • Training & Onboarding
  • Lead Engagement
  • Competitive Intelligence
  • Products & Pricelist Management
  • Sales Call Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Redact.

Other priorities:

  • Scale Best Practices
  • Improve Efficiency
See all business priorities See less business priorities

Callminer Eureka Redact Use-Cases and Business Priorities: Customer Satisfaction Data

Callminer Eureka Redact works with different mediums / channels such as Phone Calls, and E-Mail,

Reviews

"We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total ca...ll and everything that happened on the line." - Tracy Dudek

Callminer Eureka Redact, belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Callminer Eureka Redact

Top Industries

  • Non-Profit Organization Management
  • Consumer Services
  • Hospital & Health Care

Popular in

Callminer Eureka Redact is popular in Non-Profit Organization Management, Consumer Services, and Hospital & Health Care and is widely used by

Comprehensive Insights on Callminer Eureka Redact Use Cases

How does Callminer Eureka Redact facilitate Coaching?

The software helps coaches identify areas for improvement and provide targeted coaching by analyzing call data. It measures performance adherence and process adherence, providing data to support positive behaviors. This allows for effective coaching based on factual data, leading to improved agent performance.
"...Dialog Direct also wanted to improve how many of its process steps are followed on each call (process adherence) and how well agents put the coaching and training they received into practice, which it calls coaching adherence...." Case Study Dialog Direct

How does Callminer Eureka Redact facilitate Engaging And Following Up?

The system enables the identification of customers who have agreed to purchase services but have not activated them. This allows for targeted follow-up communications to encourage activation and prevent lost sales. The tool also helps monitor the speed of follow-up by agents, enabling managers to identify and address any delays.
"...Dialog Direct can get customers to agree to purchase service plans by phone, but the plans are not active and the sale is not complete until the customer responds to a follow-up mailer or email...." Case Study Dialog Direct

Why is Callminer Eureka Redact the best choice for Contract Management?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Redact solved their Conversation Intelligence needs. Cuspera uses 118 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Callminer Eureka Redact testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
Callminer Eureka Redact testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Redact testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
CUSTOMERS TESTIMONIALS
Callminer Eureka Redact testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
Callminer Eureka Redact testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Redact testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie

Case Studies

COMPANY CASE STUDIES
Callminer Eureka Redact case study
Case Study Shellpoint

How Shellpoint Mortgage Increases CX Performance with Speech Analytics featuring CrmXchange

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Callminer Eureka Redact case study
Case Study Dialog Direct

Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics

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Callminer Eureka Redact case study
Case Study SiriusXM

Learn how SiriusXM uses CallMiner Eureka to inform decisions and improve performance across, sales, customer service, and product development using data of their 35 million customers.

Read More

Video

CallMiner Eureka Platform and Managing Cross-Channel Conversations

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Peers used Callminer Eureka Redact for coaching and engaging and following up

Callminer Eureka Redact Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.96/5

Read Reviews (24)
Custom Reports

3.93/5

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.96/5

Read Reviews (24)
Custom Reports

3.93/5

Read Reviews (19)

Callminer Eureka Redact Integrations

Callminer Eureka Redact integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import
Data Export

Software Failure Risk Guidance

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for Callminer Eureka Redact

Top Failure Risks for Callminer Eureka Redact

CallMiner Feeds

The importance of brand experience in contact centers

Contact centers are responsible for more than simple answering customer phone calls or live chats. Read this blog to learn about the connection between brand experience and contact centers.

03 Jun 2024 - source

CallMiner named a Leader in Real-Time Revenue Execution Platforms

Forrester Research has named CallMiner a Leader in The Forrester Waveâ„¢: Real-Time Revenue Execution Platforms, Q2 2024 report.

08 May 2024 - source

CallMiner Profile

Company Name

CallMiner

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

Financials

SERIES F