Customer stories

Product Business Settings

Callminer Eureka Redact is popular in Non-Profit Organization Management, Consumer Services, and Hospital & Health Care industries and is widely used by .

Integrations

Bot Platform
Contact Center Software
Conversation Intelligence

Callminer Eureka Redact Product Overview

CallMiner ensures compliance by automatically removing sensitive data. Sensitive customer information is securely redacted to meet security standards.

How satisfied the customers are with Callminer Eureka Redact use-cases

Reviews

"We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics ...was like going from being in a cave with a flashlight to having a 5,000 watt light bulb!" - Molly Sollie
"We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little disp...ute of the facts. Also agents can get out ahead of the process by observing their scores before they speak with their supervisor." - Adam McCord

Callminer Eureka Redact Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Callminer Eureka Redact testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
Callminer Eureka Redact testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord
Callminer Eureka Redact testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
CUSTOMERS TESTIMONIALS
Callminer Eureka Redact testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
Callminer Eureka Redact testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord
Callminer Eureka Redact testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis

Kelsey-Seybold Clinic - Hospital & Health Care

CallMiner helped Kelsey-Seybold Clinic improve patient experience with reporting automation. The clinic operates 26 multi-specialty care centers and a sleep center. Their goal is to provide high-qual...ity, compassionate healthcare. CallMiner's solution automated reporting, making it easier to track and improve patient interactions. This led to better patient care and more efficient operations.

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VitalityHealth - Insurance

CallMiner helped VitalityHealth automate quality assurance using speech analytics. VitalityHealth has over 550 customer service advisors and handles more than 1 million calls each year. Many calls ar...e sensitive, involving health and life cover claims. CallMiner's solution supports advisors to handle calls correctly and maintain high standards. This helps VitalityHealth improve quality assurance and customer service in the insurance industry.

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Top American wireless company - Telecommunications

CallMiner helped a top American wireless company improve customer experience. The company faced inconsistent customer interactions. Alorica and CallMiner used AI to analyze every call. This made conv...ersations more genuine and effective. The solution helped the company deliver better service across its nationwide network.

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Avadyne Health - Health, Wellness And Fitness

CallMiner helped Avadyne Health see 100% of their contact center calls, up from just 1-2%. This gave them new insights to train and coach agents better. Supervisors now help agents improve how they a...sk for payments. Avadyne Health saw a 2% increase in payment asks. The solution improved both internal training and patient satisfaction.

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BPO Division of NTT - Information Technology And Services

CallMiner helped the BPO division of NTT improve customer experience with enhanced analytics. NTT is a leader in networks, data centers, cloud, and managed services. The company used CallMiner to boo...st contact center performance. The solution provided AI-driven insights for better agent training and customer interactions. This led to improved customer satisfaction and operational efficiency.

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UPMC Health Plan - Hospital & Health Care

CallMiner helped UPMC Health Plan improve agent coaching with conversation intelligence. UPMC wanted to put member experience first. They used CallMiner to analyze agent interactions. This led to bet...ter training and support for agents. UPMC saw improvements in agent performance and business results.

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CallMiner Eureka Platform and Managing Cross-Channel Conversations

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Peers used Callminer Eureka Redact for coaching and engaging and following up

Callminer Eureka Redact Competitors

Callminer Eureka Redact Features

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FEATURE RATINGS AND REVIEWS
Analytics

3.96/5 ★

Read Reviews (24)
Custom Reports

3.93/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.96/5 ★

Read Reviews (24)
Custom Reports

3.93/5 ★

Read Reviews (19)

Callminer Eureka Redact Integrations

Callminer Eureka Redact integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.32/5 ★

Read Reviews (3)
Data Export

3.17/5 ★

Read Reviews (2)

Automation Anywhere Enterprise (RPA)

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Five9

4.11 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

CallRail

4.62 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Callminer Eureka Redact

Top Failure Risks for Callminer Eureka Redact

CallMiner, Inc. News

Product
 

CallMiner Advances Agentic AI Architecture for the contact centre

CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.

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Partnership
 

Alvaria, CallMiner Partner to Empower Organizations with AI

CallMiner and Alvaria have formed a strategic partnership to enhance customer experience and operational efficiency through AI-powered conversation intelligence. This collaboration integrates CallMiner's advanced AI capabilities with Alvaria's compliance-focused contact center solutions, providing joint customers with deep insights, streamlined workflows, and personalized outreach. The partnership aims to improve customer engagement, ensure regulatory compliance, and drive enterprise-wide improvement.

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Partnership
 

CallMiner & Microsoft Dynamics 365 Contact Center Integrate

CallMiner has integrated its AI-powered conversation analytics platform with Microsoft Dynamics 365 Contact Center. This collaboration enhances Dynamics 365's capabilities by providing deep insights into customer interactions, improving service team performance and customer experience. The integration allows businesses to optimize quality management and engagement strategies, leveraging CallMiner's analytics to drive operational efficiency and business growth.

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Product
 

Agent of Change: CallMiner OmniAgent Promises to Transform CX with AI ...

CallMiner has launched OmniAgent, a virtual agent solution that enhances customer experience through AI-powered automation across voice, chat, and email. OmniAgent leverages CallMiner's analytics to automate interactions, reducing call handling time and increasing efficiency. Notably, Estafeta, a logistics company, improved its call center operations using OmniAgent, cutting call handling time by 78%. OmniAgent supports omnichannel communication, natural language processing, and integrates with CRM systems for personalized customer interactions.

Read more →

CallMiner, Inc. Profile

Company Name

CallMiner, Inc.

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

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Financials

SERIES F