Callminer Eureka Redact Overview
CallMiner ensures compliance by automatically removing sensitive data. Sensitive customer information is securely redacted to meet security standards.
Use Cases
Customers recommend Coaching, Engaging And Following Up, Contract Management, as the business use cases that they have been most satisfied with while using Callminer Eureka Redact.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Redact.
Callminer Eureka Redact Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Eureka Redact works with different mediums / channels such as Phone Calls. and E-Mail.
Reviews
"We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little disp...ute of the facts. Also agents can get out ahead of the process by observing their scores before they speak with their supervisor." - Adam McCord
Callminer Eureka Redact, Salesken, Firefiles.ai, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Eureka Redact
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Hospital & Health Care
Popular in
Callminer Eureka Redact is popular in Non-Profit Organization Management, Consumer Services, and Hospital & Health Care and is widely used by
Comprehensive Insights on Callminer Eureka Redact Use Cases
What solutions does Callminer Eureka Redact provide for Coaching?
What Are the key features of Callminer Eureka Redact for Engaging And Following Up?
How can Callminer Eureka Redact optimize your Contract Management Workflow?
10+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Redact solved their Conversation Intelligence needs. Cuspera uses 118 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
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We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
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Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
Case Studies
CASE STUDY SiriusXM
CASE STUDY Holiday Inn Club Vacations
CASE STUDY Radial
CASE STUDY Radial
Video
CallMiner Eureka Platform and Managing Cross-Channel Conversations
Peers used Callminer Eureka Redact for coaching and engaging and following up
Callminer Eureka Redact Competitors
Callminer Eureka Redact Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (19) |
Callminer Eureka Redact Integrations
Callminer Eureka Redact integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Eureka Redact
Top Failure Risks for Callminer Eureka Redact
CallMiner, Inc. News
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.
CallMiner Advances Agentic AI Architecture
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. The new capabilities allow the system to understand complex customer motivations and automate workflows, research, analysis, and content creation through collaborative AI agents.
CallMiner named a Leader in conversation intelligence for contact centers
CallMiner has been recognized as a Leader in conversation intelligence for contact centers, highlighting its advanced AI-driven analytics for customer experience, quality management, compliance, and sales effectiveness. This recognition underscores CallMiners impact in optimizing contact center operations and delivering actionable business insights through its conversation intelligence platform.
CallMiner acquires VOCALLS to scale CX and transform contact center efficiency
CallMiner has acquired VOCALLS to expand its capabilities in customer experience and contact center efficiency. The acquisition aims to enhance CallMiners AI-driven solutions for optimizing agent performance, quality management, compliance, fraud detection, and sales effectiveness, strengthening its position in the conversation intelligence software market.
CallMiner, Inc. Profile
Company Name
CallMiner, Inc.
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
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