CTM Overview
CallTrackingMetrics addresses the challenge of accurately attributing marketing leads and optimizing strategies through its call tracking capabilities. The software provides detailed conversation analytics, enabling businesses to gain valuable insights into customer motivations. By leveraging AI-driven data, it helps organizations make informed, data-backed decisions rather than relying on guesswork. The platform also facilitates workflow automation, accelerating the sales pipeline and enhancing overall efficiency. Global organizations utilize CallTrackingMetrics to ensure they don't lose clients due to incomplete data, thereby improving their tech stack and decision-making processes. Recognized as conversation intelligence champions, the solution is integral for businesses aiming to drive revenue through precise lead attribution and comprehensive marketing insights.
Use Cases
Customers recommend Communication Management, Sales Call Management, Advertisement, as the business use cases that they have been most satisfied with while using CTM.
Business Priorities
Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using CTM.
CTM Use-Cases and Business Priorities: Customer Satisfaction Data
CTM works with different mediums / channels such as Phone Calls.
CTM's features include Recording, SEM, Dashboard, etc. and CTM support capabilities include Phone Support, AI Powered, 24/7 Support, etc. also CTM analytics capabilities include Analytics, and Custom Reports.
Reviews
"CTM has a strong vision for the future and what the full platform can do for your business, especially when it comes to integrating with other platforms you’re using. The best part is it comes at a fraction of the cost of our previous vendor." - Crystal Cruises
Peer review evidence (same sources as the product rating summary)
"...It's a game changer being able to track each phone call that comes to our office...." Peer review by Administrator
"...I've never had an issue with calls not connecting or calls not recording...." Peer review by Andrew P., Marketing and Advertising
"...We are helping our clients see the value of the advertising we conduct on their behalf...." Peer review by Peter W., Marketing and Advertising
CTM, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
CallTrackingMetrics enables the tracking and attribution of online and offline leads. Comprehensive data is provided to support confident marketing decisions.
Popular Business Setting
for CTM
Top Industries
- Marketing and Advertising
- Construction
- Entertainment
Popular in
- Small Business
- Mid Market
- Enterprise
CTM is popular in Marketing And Advertising, Construction, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.
CTM Customer wins, Customer success stories, Case studies
Why is CTM the best choice for Communication Management?
How can CTM enhance your Sales Call Management process?
What Are the key features of CTM for Advertisement?
How can CTM enhance your Campaign Management process?
What solutions does CTM provide for Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well CTM solved their Other Demand Generation needs. Cuspera uses 5665 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
CTM has a strong vision for the future and what the full platform can do for your business, especially when it comes to integrating with other platforms you’re using. The best part is it comes at a fraction of the cost of our previous vendor. Testimonial By Crystal Cruises |
|
CallTrackingMetrics is easy to use, a good value, and allows for tremendous flexibility in logic. Testimonial By Pulte Group |
|
CTM has quickly become the backbone of my marketing and reporting efforts. Testimonial By Conscious Health Connections |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Crystal Cruises |
CTM has a strong vision for the future and what the full platform can do for your business, especially when it comes to integrating with other platforms you’re using. The best part is it comes at a fraction of the cost of our previous vendor. Testimonial By Crystal Cruises |
|
Pulte Group |
CallTrackingMetrics is easy to use, a good value, and allows for tremendous flexibility in logic. Testimonial By Pulte Group |
|
Conscious Health Connections |
CTM has quickly become the backbone of my marketing and reporting efforts. Testimonial By Conscious Health Connections |
New Plans: Agent App Updates: and Zoom | CallTrackingMetrics Release Notes February 2024
Frequently Asked Questions (FAQ)
What buyers ask before choosing CTM
What is CTM?
CallTrackingMetrics is an all-in-one call tracking and contact center platform that provides call tracking tools and analysis to organizations. It helps to improve ROI and acquire customers.
It helps to drive sales and delivery service from anywhere with the cloud-based call tracking and contact center platform. It provides custom solutions for tracking and routing calls, texts, form fills, and chats.
CallTrackingMetrics platform includes features like call tracking, call automation, analytics, unified communications, and many more.
What is CTM used for?
What are the top features of CTM?
Who uses CTM?
What are CTM alternatives?
Where is CTM located?
Peers used CTM for communication management and sales call management
CTM Competitors
CTM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (20) |
| Analytics | Read Reviews (282) |
| Custom Reports | Read Reviews (585) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (20) |
| Analytics | Read Reviews (282) |
| Custom Reports | Read Reviews (585) |
CTM Integrations
CTM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for CTM
Software Failure Risk Guidance
?for CTM
Overall Risk Meter
Top Failure Risks for CTM
CallTrackingMetrics, LLC News
CallTrackingMetrics Rebrands to CTM, Signaling New Phase of AI Innovation and Enterprise Growth - PR Newswire
CallTrackingMetrics has rebranded to CTM, marking a shift to an AI-driven communications platform. This rebranding includes a new name, visual identity, and website, reflecting its evolution from call analytics to a comprehensive conversation intelligence platform. The company has introduced new features like Adobe Analytics integration, a redesigned mobile app, and enhanced Voice AI capabilities, aiming to simplify user interactions and expand enterprise offerings.
CallTrackingMetrics Reports Strong Start to 2025 with HubSpot Certification, AI Advancements, and Team Expansion - Yahoo Finance
CallTrackingMetrics achieved HubSpot App Marketplace certification, enhancing integration reliability for sales and marketing teams. The company expanded its product and engineering teams, leading to AI advancements and improved Google Ads attribution. A refreshed Partner & Referral Program was also launched. These efforts contributed to exceeding growth goals in Q1 and Q2 of 2025.
CallTrackingMetrics Reports Strong Start to 2025 with HubSpot Certification, AI Advancements, and Team Expansion
CallTrackingMetrics has achieved HubSpot App Marketplace certification, enhancing integration reliability for sales and marketing teams. The company has expanded its product and engineering teams, boosting AI capabilities and platform features. Additionally, it launched a revamped Partner & Referral Program. These initiatives have driven significant growth in the first half of 2025, with the company surpassing its Q1 and Q2 goals.
CallTrackingMetrics Named to Inc.'s 2025 Best Workplaces List for Fifth Year in a Row - PR Newswire
CallTrackingMetrics has been recognized on Inc.'s 2025 Best Workplaces list for the fifth consecutive year, honoring its commitment to building an exceptional workplace culture in the medium-sized business category. The award reflects strong employee engagement, effective management, and robust professional development programs.
CallTrackingMetrics, LLC Profile
HQ Location
877 Baltimore Annapolis Blvd STE 207, Severna Park, MD 21146
Employees
11-50
Social
Financials
PRIVATE
