CallTrackingMetrics Overview

CallTrackingMetrics addresses the challenge of accurately attributing marketing leads and optimizing strategies through its call tracking capabilities. The software provides detailed conversation analytics, enabling businesses to gain valuable insights into customer motivations. By leveraging AI-driven data, it helps organizations make informed, data-backed decisions rather than relying on guesswork. The platform also facilitates workflow automation, accelerating the sales pipeline and enhancing overall efficiency. Global organizations utilize CallTrackingMetrics to ensure they don't lose clients due to incomplete data, thereby improving their tech stack and decision-making processes. Recognized as conversation intelligence champions, the solution is integral for businesses aiming to drive revenue through precise lead attribution and comprehensive marketing insights.

Use Cases

Customers recommend Communication Management, Sales Call Management, Advertisement, as the business use cases that they have been most satisfied with while using CallTrackingMetrics.

Other use cases:

  • Campaign Management
  • Helpdesk Management
  • Lead Tracking
  • Generation Of New Leads
  • Channel Marketing
  • Engagement Management
  • Contact List Management
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Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using CallTrackingMetrics.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve Efficiency
  • Grow Market Share
  • Improve Internal Communications
  • Establish Thought Leadership
  • Launch New Products
  • Improve Brand Engagement
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CallTrackingMetrics Use-Cases and Business Priorities: Customer Satisfaction Data

CallTrackingMetrics works with different mediums / channels such as Phone Calls.

CallTrackingMetrics's features include Recording, SEM, Dashboard, etc. and CallTrackingMetrics support capabilities include Phone Support, AI Powered, 24/7 Support, etc. also CallTrackingMetrics analytics capabilities include Analytics, and Custom Reports.

Reviews

"CTM has a strong vision for the future and what the full platform can do for your business, especially when it comes to integrating with other platforms you’re using. The best part is it comes at a fraction of the cost of our previous vendor." - Crystal Cruises

CallTrackingMetrics, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CallTrackingMetrics enables the tracking and attribution of online and offline leads. Comprehensive data is provided to support confident marketing decisions.

Popular Business Setting

for CallTrackingMetrics

Top Industries

  • Marketing and Advertising
  • Construction
  • Entertainment

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CallTrackingMetrics is popular in Marketing And Advertising, Construction, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.

CallTrackingMetrics Customer wins, Customer success stories, Case studies

What benefits does CallTrackingMetrics offer for Communication Management?

What solutions does CallTrackingMetrics provide for Sales Call Management?

How does CallTrackingMetrics address your Campaign Management Challenges?

What solutions does CallTrackingMetrics provide for Helpdesk Management?

16 buyers and buying teams have used Cuspera to assess how well CallTrackingMetrics solved their Other Demand Generation needs. Cuspera uses 5665 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

CUSTOMERS TESTIMONIALS
CallTrackingMetrics testimonial

Crystal Cruises
CTM has a strong vision for the future and what the full platform can do for your business, especially when it comes to integrating with other platforms you’re using. The best part is it comes at a fraction of the cost of our previous vendor. Testimonial By Crystal Cruises
CallTrackingMetrics testimonial

Conscious Health Connections
CTM has quickly become the backbone of my marketing and reporting efforts. Testimonial By Conscious Health Connections
CallTrackingMetrics testimonial

Pulte Group
CallTrackingMetrics is easy to use, a good value, and allows for tremendous flexibility in logic. Testimonial By Pulte Group
CUSTOMERS TESTIMONIALS
CallTrackingMetrics testimonial

Crystal Cruises
CTM has a strong vision for the future and what the full platform can do for your business, especially when it comes to integrating with other platforms you’re using. The best part is it comes at a fraction of the cost of our previous vendor. Testimonial By Crystal Cruises
CallTrackingMetrics testimonial

Conscious Health Connections
CTM has quickly become the backbone of my marketing and reporting efforts. Testimonial By Conscious Health Connections
CallTrackingMetrics testimonial

Pulte Group
CallTrackingMetrics is easy to use, a good value, and allows for tremendous flexibility in logic. Testimonial By Pulte Group
 

How BAM Advertising Transformed Lead Generation with CallTrackingMetrics - Demand Gen Report

BAM Advertising & Marketing enhanced its lead generation and ROI tracking by integrating CallTrackingMetrics into its BAM Lead Tracker system. This partnership enabled BAM to gain insights into campa...ign performance across multiple channels, leading to optimized resource allocation and improved ROI. The integration allowed BAM to track $106,500 in ROAS from a single client's paid search campaigns, demonstrating significant revenue attribution improvements.

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10Xfive - Marketing And Advertising

CallTrackingMetrics helped 10Xfive, a marketing agency, improve their call center answer rate. 10Xfive replaced multiple vendors with CallTrackingMetrics for call tracking, recording, and monitoring.... The team used call queues and remote agent tools to manage calls for many brands. Their answer rate increased from 80% to over 95%. One client saw a conversion rate close to 85% for booking appointments, much higher than the industry average.

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Asana Recovery - Health, Wellness And Fitness

CallTrackingMetrics and Rollover Rep helped Asana Recovery, a drug and rehab center, fix missed calls and disorganized call flow. Asana Recovery used Rollover Rep to handle overflow calls and CallTra...ckingMetrics to track call data and marketing sources. This let them double their call coverage and focus on helping clients. After one year, Asana Recovery recovered over $1 million in revenue. Staff can now give more attention to each client and keep high standards of care.

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Black Propeller - Marketing And Advertising

CallTrackingMetrics helped Black Propeller, a digital marketing agency, track and prove the value of their PPC campaigns. Before using CallTrackingMetrics, they struggled to show clients real results... and had trouble with call attribution. The platform gave them instant reporting, Google Analytics integration, and GeoRouting, making it easy to connect ads to calls. Since 2014, Black Propeller increased customer retention by 70%. Their clients now see conversions rise by 25 to 30% after adding call tracking.

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Callbox - Marketing And Advertising

CallTrackingMetrics helped Callbox solve the problem of connecting phone leads to ad campaigns. Callbox needed a call tracking and attribution solution to tie sales data back to Google Ads and integr...ate with CRM systems. With CTM, they found a customizable and scalable platform that met their technical needs. This partnership allowed Callbox to launch as a martech company and offer white label call tracking services. Callbox grew in Israel by using CTM to deliver accurate call tracking, ad attribution, and custom solutions for their clients.

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Coalmarch - Marketing And Advertising

CallTrackingMetrics helped Coalmarch, a digital marketing agency for home services, track the value of phone calls for their clients. Coalmarch used CTM to monitor call sources, call quality, and sal...es team performance. The Real Time Agent Dashboard let managers oversee remote teams and make staffing decisions. CTM’s open API enabled integration with pest industry CRMs, helping track ROI for every marketing dollar. The cloud-based platform allowed Coalmarch’s clients to quickly shift to remote work during the pandemic.

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New Plans: Agent App Updates: and Zoom | CallTrackingMetrics Release Notes February 2024

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Frequently Asked Questions(FAQ)

for CallTrackingMetrics

What is CallTrackingMetrics?

CallTrackingMetrics is an all-in-one call tracking and contact center platform that provides call tracking tools and analysis to organizations. It helps to improve ROI and acquire customers.

It helps to drive sales and delivery service from anywhere with the cloud-based call tracking and contact center platform. It provides custom solutions for tracking and routing calls, texts, form fills, and chats.

CallTrackingMetrics platform includes features like call tracking, call automation, analytics, unified communications, and many more.

What is CallTrackingMetrics used for?

CallTrackingMetrics is a Other Demand Generation Software mainly used by its customers to Improve ROI and Acquire Customers by Communication Management, Sales Call Management and Advertisement .

What are the top features of CallTrackingMetrics?

Recording, SEM and Dashboard are some of the top features of CallTrackingMetrics.

Who uses CallTrackingMetrics?

CallTrackingMetrics is used by Marketing And Advertising, Construction and Entertainment among other industries.

What are CallTrackingMetrics alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for CallTrackingMetrics.

Where is CallTrackingMetrics located?

CallTrackingMetrics is headquartered at 877 Baltimore Annapolis Blvd STE 207, Severna Park, MD 21146.
lightning

Peers used CallTrackingMetrics for communication management and sales call management

CallTrackingMetrics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.27/5 ★

Read Reviews (20)
Analytics

4.73/5 ★

Read Reviews (282)
Custom Reports

4.11/5 ★

Read Reviews (585)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.27/5 ★

Read Reviews (20)
Analytics

4.73/5 ★

Read Reviews (282)
Custom Reports

4.11/5 ★

Read Reviews (585)

Software Failure Risk Guidance

?

for CallTrackingMetrics

Overall Risk Meter

Low Medium High

Top Failure Risks for CallTrackingMetrics

CallTrackingMetrics, LLC News

Product

CallTrackingMetrics Reports Strong Start to 2025 with HubSpot Certification, AI Advancements, and Team Expansion - Yahoo Finance

CallTrackingMetrics achieved HubSpot App Marketplace certification, enhancing integration reliability for sales and marketing teams. The company expanded its product and engineering teams, leading to AI advancements and improved Google Ads attribution. A refreshed Partner & Referral Program was also launched. These efforts contributed to exceeding growth goals in Q1 and Q2 of 2025.

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Product

CallTrackingMetrics Reports Strong Start to 2025 with HubSpot Certification, AI Advancements, and Team Expansion

CallTrackingMetrics has achieved HubSpot App Marketplace certification, enhancing integration reliability for sales and marketing teams. The company has expanded its product and engineering teams, boosting AI capabilities and platform features. Additionally, it launched a revamped Partner & Referral Program. These initiatives have driven significant growth in the first half of 2025, with the company surpassing its Q1 and Q2 goals.

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Awards

CallTrackingMetrics Named to Inc.'s 2025 Best Workplaces List for Fifth Year in a Row - PR Newswire

CallTrackingMetrics has been recognized on Inc.'s 2025 Best Workplaces list for the fifth consecutive year, honoring its commitment to building an exceptional workplace culture in the medium-sized business category. The award reflects strong employee engagement, effective management, and robust professional development programs.

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Awards

CallTrackingMetrics Named to Inc.'s 2025 Best Workplaces List for Fifth Year in a Row - Longview News-Journal

CallTrackingMetrics has been recognized on Inc.'s 2025 Best Workplaces list for the fifth consecutive year, highlighting its sustained commitment to employee engagement and company culture in the conversation analytics software sector.

Read more →

CallTrackingMetrics, LLC Profile

Company Name

CallTrackingMetrics, LLC

Company Website

//calltrackingmetrics.com

Year Founded

2009

HQ Location

877 Baltimore Annapolis Blvd STE 207, Severna Park, MD 21146

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE