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CallTrackingMetrics: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: CallTrackingMetrics
Brand: CallTrackingMetrics
Rating: 4.56 (5665 reviews)

4.56 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(5665)

All-in-One conversation platform for a better customer experience

AI Powered

CallTrackingMetrics Overview

CallTrackingMetrics enables the tracking and attribution of online and offline leads. Comprehensive data is provided to support confident marketing decisions.

Use Cases

Customers recommend Communication Management, Sales Call Management, Advertisement, as the business use cases that they have been most satisfied with while using CallTrackingMetrics.

Other use cases:

Campaign Management
Helpdesk Management
Lead Tracking
Generation Of New Leads
Channel Marketing
Engagement Management
Contact List Management

See all use cases See less use cases

Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using CallTrackingMetrics.

Other priorities:

Increase Sales & Revenue
Enhance Customer Relationships
Enter New Markets Internationally Or Locally
Scale Best Practices
Improve Digital And Social Presence
Improve Efficiency
Grow Market Share
Improve Internal Communications
Establish Thought Leadership
Launch New Products
Improve Brand Engagement

See all business priorities See less business priorities

CallTrackingMetrics Use-Cases and Business Priorities: Customer Satisfaction Data

CallTrackingMetrics works with different mediums / channels such as Phone Calls,

CallTrackingMetrics's features include Recording, SEM, Dashboard, etc.

Reviews

"CTM has a strong vision for the future and what the full platform can do for your business, especially when it comes to integrating with other platforms you’re using. The best part is it comes at a fraction of the cost of our previous vendor." - Crystal Cruises

CallTrackingMetrics, Invoca Signal AI, Marchex Call Analytics, CallSource, Convirza Call Tracking, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CallTrackingMetrics

Top Industries

Marketing and Advertising
Construction
Entertainment

Popular in

Small Business
Mid Market
Enterprise

CallTrackingMetrics is popular in Marketing And Advertising, Construction, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on CallTrackingMetrics Use Cases

How can CallTrackingMetrics optimize your Communication Management Workflow?

Call Tracking Metrics enables businesses to record and track incoming calls, facilitating the analysis of marketing campaigns. The platform integrates with Google Analytics and is user-friendly. A limitation of Call Tracking Metrics is that only one client account can be viewed at a time.

"...CTM is a helpful way to track calls for your business or for one you are marketing for...." Peer review by Shayla H, Junior Account Manager

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Why is CallTrackingMetrics the best choice for Sales Call Management?

What benefits does CallTrackingMetrics offer for Advertisement?

Calltrackingmetrics provides a service that helps track phone calls originating from advertising efforts. This allows businesses to measure the effectiveness of their advertisements by understanding which campaigns drive the most calls. The service enables businesses to optimize their advertising spend and make informed decisions. However, the integration with Google Ads and Google Analytics can be challenging.

"...This made the idea of assigning each advertising channel a unique phone number a costly and inefficient concept...." Case Study Gutter Helmet

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How can CallTrackingMetrics enhance your Campaign Management process?

Calltrackingmetrics assists in tracking online marketing campaigns. It identifies the source of leads by tracking phone calls. It also provides tools for managing marketing campaigns. Limitations include charging for calls from prank callers or fake dialers even after the campaign has ended.

"...Provided us essential referral metrics as to whether or not a marketing campaign we implemented was in fact effective, or not...." Peer review by Derek M, Sales & Marketing Coordinator, Manufacturing

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What solutions does CallTrackingMetrics provide for Helpdesk Management?

The system provides call center and agency performance reports to track conversions and automate communications. Businesses can use the service to improve customer experience. The platform offers comprehensive call tracking features and tools, but it does not record calls to the main number, which limits its ability to track all customer interactions.

"...It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company. ...." Peer review by Rachel C., Marketing Consultant/ Founder

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60+ more Business Use Cases

16 buyers and buying teams have used Cuspera to assess how well CallTrackingMetrics solved their Other Demand Generation needs. Cuspera uses 5665 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Crystal Cruises	CTM has a strong vision for the future and what the full platform can do for your business, especially when it comes to integrating with other platforms you’re using. The best part is it comes at a fraction of the cost of our previous vendor. Testimonial By Crystal Cruises
Pulte Group	CallTrackingMetrics is easy to use, a good value, and allows for tremendous flexibility in logic. Testimonial By Pulte Group
Conscious Health Connections	CTM has quickly become the backbone of my marketing and reporting efforts. Testimonial By Conscious Health Connections

CUSTOMERS	TESTIMONIALS
Crystal Cruises	CTM has a strong vision for the future and what the full platform can do for your business, especially when it comes to integrating with other platforms you’re using. The best part is it comes at a fraction of the cost of our previous vendor. Testimonial By Crystal Cruises
Pulte Group	CallTrackingMetrics is easy to use, a good value, and allows for tremendous flexibility in logic. Testimonial By Pulte Group
Conscious Health Connections	CTM has quickly become the backbone of my marketing and reporting efforts. Testimonial By Conscious Health Connections

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Long® Fence and Home Construction	Construction	Case Study Long® Fence and Home Learn How Long® Fence and Home migrated their call center to the cloud Read More
Gutter Helmet Construction	Construction	Case Study Gutter Helmet Learn How CTM Helped Gutter Helmet Optimize their Marketing Campaigns Read More
Coalmarch Marketing and Advertising	Marketing and Advertising	Case Study Coalmarch Learn How CallTrackingMetrics Supports This Agency’s Closed-Loop Marketing Efforts Read More

Video

New Plans: Agent App Updates: and Zoom | CallTrackingMetrics Release Notes February 2024

Frequently Asked Questions(FAQ)

for CallTrackingMetrics

What is CallTrackingMetrics?

CallTrackingMetrics is an all-in-one call tracking and contact center platform that provides call tracking tools and analysis to organizations. It helps to improve ROI and acquire customers.

It helps to drive sales and delivery service from anywhere with the cloud-based call tracking and contact center platform. It provides custom solutions for tracking and routing calls, texts, form fills, and chats.

CallTrackingMetrics platform includes features like call tracking, call automation, analytics, unified communications, and many more.

What is CallTrackingMetrics used for?

CallTrackingMetrics is a Other Demand Generation Software mainly used by its customers to Improve ROI and Acquire Customers by Communication Management, Sales Call Management and Advertisement .

What are the top features of CallTrackingMetrics?

Recording, SEM and Dashboard are some of the top features of CallTrackingMetrics.

Who uses CallTrackingMetrics?

CallTrackingMetrics is used by Marketing And Advertising, Construction and Entertainment among other industries.

What are CallTrackingMetrics alternatives?

Invoca Signal AI, Marchex Call Analytics, CallSource and Convirza Call Tracking are popular alternatives for CallTrackingMetrics.

Where is CallTrackingMetrics located?

CallTrackingMetrics is headquartered at 877 Baltimore Annapolis Blvd STE 207, Severna Park, MD 21146.

Peers used CallTrackingMetrics for communication management and sales call management

CallTrackingMetrics Competitors

More CallTrackingMetrics Alternatives...

CallTrackingMetrics Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.27/5 ★ Read Reviews (20)
Analytics	4.73/5 ★ Read Reviews (282)
Custom Reports	4.11/5 ★ Read Reviews (585)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.27/5 ★ Read Reviews (20)
Analytics	4.73/5 ★ Read Reviews (282)
Custom Reports	4.11/5 ★ Read Reviews (585)

CallTrackingMetrics Integrations

CallTrackingMetrics integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.45/5 ★

Read Reviews (399)

Data Import

4.22/5 ★

Read Reviews (686)

Few API Integrations for CallTrackingMetrics

Cyfe Business Dashboard

4.58 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Geckoboard

4.49 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

LeadSimple

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

MarketSharp

4.23 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Dasheroo

3.81 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

for CallTrackingMetrics

Overall Risk Meter

Low Medium High

Top Failure Risks for CallTrackingMetrics

CallTrackingMetrics Feeds

PR Newswire Press Release: CallTrackingMetrics Voted Community Choice for 2024â€™s Best Tech Work Culture

CallTrackingMetrics was voted as the Community Choice for 2024's Best Tech Work Culture and featured in Baltimore Business Journal's Top 100 Private Companies.

30/09/2024 - source

CallTrackingMetrics Unveils Number Pools, Cuts AI Fees in Half and Streamlines AI Model Options

CallTrackingMetrics announces several major product enhancements designed to increase efficiency, affordability and simplicity for marketers

The post CallTrackingMetrics Unveils Number Pools, Cuts AI Fees in Half and Streamlines AI Model Options appeared first on CallTrackingMetrics.

26/06/2024 - source

CustomerThink: When Last Touch Attribution is Advantageous

Todayâ€™s customer journeys are more intricate than those in Don Draperâ€™s days, weaving through online and offline touchpoints. Relying solely on last-touch attribution may not suffice to grasp customer buying behaviors.

The post CustomerThink: When Last Touch Attribution is Advantageous appeared first on CallTrackingMetrics.

05/06/2024 - source

CallTrackingMetrics Profile

Company Name

CallTrackingMetrics

Company Website

https://www.calltrackingmetrics.com/

Year Founded

2009

HQ Location

877 Baltimore Annapolis Blvd STE 207, Severna Park, MD 21146

Employees

11-50

Social

Financials

PRIVATE

CallTrackingMetrics: Use-Cases, Insights and Reviews | 2024 Cuspera

All-in-One conversation platform for a better customer experience

Failure Risk for CallTrackingMetrics ?

CallTrackingMetrics Overview

Use Cases

Business Priorities

CallTrackingMetrics Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on CallTrackingMetrics Use Cases

How can CallTrackingMetrics optimize your Communication Management Workflow?

Why is CallTrackingMetrics the best choice for Sales Call Management?

What benefits does CallTrackingMetrics offer for Advertisement?

How can CallTrackingMetrics enhance your Campaign Management process?

What solutions does CallTrackingMetrics provide for Helpdesk Management?

60+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study Long® Fence and Home

Case Study Gutter Helmet

Case Study Coalmarch

Video

New Plans: Agent App Updates: and Zoom | CallTrackingMetrics Release Notes February 2024

Frequently Asked Questions(FAQ)

What is CallTrackingMetrics?

What is CallTrackingMetrics used for?

What are the top features of CallTrackingMetrics?

Who uses CallTrackingMetrics?

What are CallTrackingMetrics alternatives?

Where is CallTrackingMetrics located?

Peers used CallTrackingMetrics for communication management and sales call management

CallTrackingMetrics Competitors

CallTrackingMetrics Features

CallTrackingMetrics Integrations

Sharpspring

Livechat

Slack

Zapier

Tonkean

Cyfe Business Dashboard

Geckoboard

LeadSimple

MarketSharp

Dasheroo

Software Failure Risk Guidance

CallTrackingMetrics Feeds

PR Newswire Press Release: CallTrackingMetrics Voted Community Choice for 2024â€™s Best Tech Work Culture

CallTrackingMetrics Unveils Number Pools, Cuts AI Fees in Half and Streamlines AI Model Options

CustomerThink: When Last Touch Attribution is Advantageous

CallTrackingMetrics Profile

Get a personalised risk report for CallTrackingMetrics

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