Salesforce Account Engagement (Formerly Pardot) Product Overview

Salesforce-account-engagement-formerly-Pardot aids B2B marketing automation by aligning marketing and sales. Efficient growth is driven through this platform.

Key Insights

Account Engagement formerly known as Pardot Engagement Management enables users to track audience engagement across multiple channels, providing insights into website activity and lead engagement. It offers features for targeted email marketing, lead nurturing, and sales alerts to enhance customer interaction and sales follow-up. However, the system's reporting capabilities for low-engagement activities and limited template options present limitations.

Account Engagement provides marketing automation features for email deployment, campaign management, landing pages, forms, and drip campaigns. The tool facilitates lead generation and tracking, delivering insights through reporting and analysis. However, the tool's campaign tracking functionality is limited to campaign management activities within the product.

Product Business Settings

Salesforce Account Engagement (Formerly Pardot) is popular in Computer Software, Information Technology And Services, and Marketing And Advertising industries and is widely used by Mid Market, Small Business, and Enterprise.

Integrations

Marketing Automation
Team Collaboration

How satisfied the customers are with Salesforce Account Engagement (Formerly Pardot) use-cases

Reviews

"Data is foundational, but it is only the beginning of the journey. We’re moving advanced analytics right to the forefront of our engagement strategy." - Rob Birse
"There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the custo...mer." - Patrick Spence

Salesforce Account Engagement (Formerly Pardot) Customer Insights, Testimonials and Case Studies

What solutions does Salesforce Account Engagement (Formerly Pardot) provide for Engagement Management?

What solutions does Salesforce Account Engagement (Formerly Pardot) provide for Campaign Management?

Why is Salesforce Account Engagement (Formerly Pardot) the best choice for Drip Marketing?

What solutions does Salesforce Account Engagement (Formerly Pardot) provide for Communication Management?

What makes Salesforce Account Engagement (Formerly Pardot) ideal for Generation Of New Leads?

What is Salesforce Account Engagement (Formerly Pardot)?

Salesforce Account Engagement (Formerly Pardot) is a B2B Marketing Automation software, which helps marketers to generate more leads, grow their pipeline and improve buyer engagement.

It is primarily a full solution encompassing marketing automation, B2B marketing analytics, salesforce engagement, and account-based marketing delivering personalized content. The channels include SMS, e-mail, social media, etc.

Salesforce Account Engagement uses Artificial Intelligence and provides insightful reports and actionable analytics to maximize marketing and sales efforts, whilst establishing a personalized connection with their leads and customers.

What is Salesforce Account Engagement (Formerly Pardot) used for?

Salesforce Account Engagement (Formerly Pardot) is a Marketing Automation Software mainly used by its customers to Acquire Customers and Improve ROI by Engagement Management, Campaign Management and Drip Marketing .

What are the top features of Salesforce Account Engagement (Formerly Pardot)?

Landing page, Templates and Personalization are some of the top features of Salesforce Account Engagement (Formerly Pardot).

Who uses Salesforce Account Engagement (Formerly Pardot)?

Salesforce Account Engagement (Formerly Pardot) is used by Computer Software, Information Technology And Services and Marketing And Advertising among other industries.

What are Salesforce Account Engagement (Formerly Pardot) alternatives?

AgencyAnalytics, OM3 Email Marketing Platform, Yespo Оmnichannel CDP and Lead Liaison are popular alternatives for Salesforce Account Engagement (Formerly Pardot).

Where is Salesforce Account Engagement (Formerly Pardot) located?

Salesforce Account Engagement (Formerly Pardot) is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.

11 buyers and buying teams have used Cuspera to assess how well Salesforce Account Engagement (Formerly Pardot) solved their Marketing Automation needs. Cuspera uses 21845 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

CUSTOMERS TESTIMONIALS
Salesforce Account Engagement (Formerly Pardot) testimonial

Rob Birse

Vice President, Global Advanced Analytics, AI, and B2B Ecommerce

Kellogg

Data is foundational, but it is only the beginning of the journey. We’re moving advanced analytics right to the forefront of our engagement strategy. Testimonial By Rob Birse
Salesforce Account Engagement (Formerly Pardot) testimonial

Patrick Spence

CEO

Sonos

There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the customer. Testimonial By Patrick Spence
Salesforce Account Engagement (Formerly Pardot) testimonial

Samuel Dall’Agnol

IT Director

Globoplay

The biggest benefit for us has been having access to someone very, very skilled in Salesforce products. I can trust Salesforce Professional Services’ team to answer absolutely any questions we have about our Salesforce Platform. We consult them to make sure we are making a good decision. Testimonial By Samuel Dall’Agnol
CUSTOMERS TESTIMONIALS
Salesforce Account Engagement (Formerly Pardot) testimonial

Rob Birse

Vice President, Global Advanced Analytics, AI, and B2B Ecommerce

Kellogg

Data is foundational, but it is only the beginning of the journey. We’re moving advanced analytics right to the forefront of our engagement strategy. Testimonial By Rob Birse
Salesforce Account Engagement (Formerly Pardot) testimonial

Patrick Spence

CEO

Sonos

There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the customer. Testimonial By Patrick Spence
Salesforce Account Engagement (Formerly Pardot) testimonial

Samuel Dall’Agnol

IT Director

Globoplay

The biggest benefit for us has been having access to someone very, very skilled in Salesforce products. I can trust Salesforce Professional Services’ team to answer absolutely any questions we have about our Salesforce Platform. We consult them to make sure we are making a good decision. Testimonial By Samuel Dall’Agnol
 

Salesforce's Record ASR And New Debt Put Focus On AI Growth

Salesforce has executed a $25 billion accelerated share repurchase (ASR) funded by a new multi-tranche bond issuance. This move is coupled with the rapid adoption of its AI Agentforce platform, highl...ighted by a multi-year global deployment agreement with Adecco Group for Agentforce 360. These developments underscore Salesforce's focus on capital returns and AI growth.

Read on →
 

Tata Power partners with Salesforce to digitize renewable energy operations

Tata Power has partnered with Salesforce to digitize its renewable energy operations. Tata Power has deployed Salesforce's AI-enabled platforms, including Agentforce Sales, Service, and Marketing, to... enhance operational visibility and decision-making. The collaboration aims to improve customer and partner experiences and includes plans to develop additional AI-based workflows for customer service.

Read on →
 

Georgia Southern University & Redpath Launch Salesforce-Powered Platform to Strengthen ...

Georgia Southern University and Redpath have launched a new platform powered by Salesforce to enhance their capabilities. This initiative highlights Salesforce's role in providing robust technologica...l solutions to educational institutions.

Read on →

Panasonic - Consumer Electronics

Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They used assistive and autonomous AI tools from Salesforce. This helped ...Panasonic transform how they deliver service. The result was better support for their customers.

Read on →

DeVry University - Education

Agentforce helped DeVry University support students from enrollment to course completion. The platform improved student engagement and streamlined support processes. DeVry used Agentforce to connect ...students with the right resources quickly. This led to better student experiences and smoother operations. The solution focused on education technology and student success.

Read on →

Vedant Fashions Limited - Apparel & Fashion - Large

Salesforce helped Vedant Fashions Limited unify online and offline shopping for its brands. The company used Commerce Cloud, Service Cloud, Slack, Tableau, and Experience Cloud to connect customer da...ta and improve service. Online conversions rose by nearly 100%. Organic traffic increased 90% year-on-year. Site speed doubled, and add-to-cart rates grew by up to 90%. Service Cloud reduced validation time from an hour to five minutes, streamlining returns and alterations.

Read on →

Account Based Marketing with Salesforce Marketing Cloud Account Engagement Demo

Video Thumbnail
lightning

Peers used Salesforce Account Engagement (Formerly Pardot) for engagement management and campaign management

Salesforce Account Engagement (Formerly Pardot) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.71/5

Read Reviews (98)
Analytics

4.34/5

Read Reviews (979)
Custom Reports

3.25/5

Read Reviews (3090)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.71/5

Read Reviews (98)
Analytics

4.34/5

Read Reviews (979)
Custom Reports

3.25/5

Read Reviews (3090)

Salesforce Account Engagement (Formerly Pardot) Integrations

Salesforce Account Engagement (Formerly Pardot) integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import


Few API Integrations for Salesforce Account Engagement (Formerly Pardot)

Software Failure Risk Guidance

?

for Salesforce Account Engagement (Formerly Pardot)

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Account Engagement (Formerly Pardot)

Salesforce, Inc. News

Product
 

Salesforce Adds Agentforce into Salesforce Suites to Help Small ...

Salesforce has integrated Agentforce AI into its SuitesFree, Starter, and Proto enhance small business operations. This AI-driven feature, including the Employee Agent, streamlines customer interactions, sales, and service efficiency without extra setup. The integration offers quick access to account summaries and personalized communication, improving productivity and decision-making while maintaining data security.

Product
 

Salesforce brings AI directly into CRM workflows for SMBs

Salesforce has integrated AI into its CRM for small businesses, enabling teams to quickly turn customer data into actionable insights. The AI features allow for instant summaries of accounts, deals, and support cases, reducing the time needed for decision-making. This enhancement aims to streamline workflows by embedding intelligence directly into the CRM, facilitating faster and more efficient customer interactions.

Product
 

Salesforce introduces all-in-one Agentforce Contact

Salesforce has launched the Agentforce Contact Center, an integrated solution combining voice, digital channels, CRM data, and AI agents. This platform enhances customer service by enabling seamless AI-to-human handoffs and providing real-time interaction insights. Built on Salesforce's unified platform, it eliminates the need for complex integrations, reducing operational costs and improving customer satisfaction through smarter, personalized interactions.

Product
 

Salesforce Agentforce Brings AI to the Contact Center

Salesforce has launched Agentforce for Contact Center, an AI-powered solution integrated into its Service Cloud. This product embeds autonomous AI agents within existing CRM workflows, handling voice, chat, SMS, and email interactions. It aims to reduce operational costs by autonomously resolving customer issues and escalating complex cases to human agents. The system features a reasoning engine and integrates with Amazon Connect for voice capabilities. Salesforce's approach leverages its CRM infrastructure, minimizing integration challenges and enhancing adoption.

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO