SmartSurvey Overview
This is a summary of the comprehensive capabilities and benefits of SmartSurvey based on over 3729 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SmartSurvey, Alchemer Enterprise Feedback Management Platform, Sogolytics, Qualtrics CoreXM, Delighted platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SmartSurvey is right for your needs? Our Cuspera AI engine can evaluate how SmartSurvey fits your specific business needs, industry, and context. Get your personalized assessment report today.
SmartSurvey supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Social Media Management
- Communication Management
- Market Research
SmartSurvey can help you with many business goals, such as Improve Customer Satisfaction, Build Brand Awareness, Acquire Customers, Improve Efficiency, Scale Best Practices, etc. It can help manage these activities if you use Social Media Website E-Mail etc. for these needs. As a solution, SmartSurvey's capabilities include Embedded Survey Forms, Personalization, Alerts: Popups & Notifications, etc.
SmartSurvey Government Administration Vertical is its biggest customer base.
Reviews
"We have established a network of social researchers who act as ‘SmartSurvey Champions’ across the department and who offer help and advice to policy teams. To streamline the process, we’ve taken advantage of webinar training provided by SmartSurvey ...for new users. " - Vicky
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SmartSurvey solved their Customer Feedback Management needs. Cuspera uses 3729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Build Brand Awareness are the most popular business priorities peers achieved using SmartSurvey.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Social Media Management , as the business use cases that they have been most satisfied while using SmartSurvey.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.97/5 ★ |
"...Customer satisfaction surveys will let you find customer pain points at each stage of the buyer s journey...." Customer Satisfaction Surveys |
| Measuring CSAT |
4.95/5 ★ |
"...How IKEA increased response rates and long-term customer satisfaction by delivering survey invitations via SMS. ..." Customer Experience Surveys |
| measuring net promoter score |
4.95/5 ★ |
"...Created targeted alerts for important responses, such as those with poor NPS scores or high-rated interactions and send those alerts to whoever is most appropriate. or follow up with the respondent. ..." Smart Surveys |
| Engaging Conversational Surveys |
4.55/5 ★ |
"...See why people use SmartSurvey to better engage respondents and reveal actionable insights. ..." Using Employee Attitude Surveys |
| engaging and following up |
4.59/5 ★ |
"...Keep everything consistent and on-brand when you re sending survey reminders, through white label notifications on follow up emails and other notifications...." Employee Experience |
| Social Media Management with Social Media and Website |
4.97/5 ★ |
"...Social Media: Share surveys via all social media platforms...." Customer Satisfaction Surveys |
| social media analytics |
4.90/5 ★ |
"...With the SmartSurvey SaaS platform, users can capture, analyse and report virtually any type of data via a simple, yet stylish, online survey service...." Peer review |
| engaging on social media |
4.88/5 ★ |
"...See why people use SmartSurvey to better engage respondents and reveal actionable insights. ..." Using Employee Attitude Surveys |
| scheduling post to social media |
4.86/5 ★ |
"...You can embed surveys in web pages using a copy/paste embed code and share them across social sites...." Peer review from Featured Customers |
| managing social media account |
3.40/5 ★ |
"...We can post shorter surveys on our social media accounts and conduct face-to-face research around our attractions with staff using a hand-held tablet...." Case Study Alton Towers |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.97/5 ★ |
"...Customer satisfaction surveys will let you find customer pain points at each stage of the buyer s journey...." Customer Satisfaction Surveys |
|
| Measuring CSAT |
4.97/5 ★ |
| measuring net promoter score |
4.97/5 ★ |
| Engaging Conversational Surveys |
4.55/5 ★ |
"...See why people use SmartSurvey to better engage respondents and reveal actionable insights. ..." Using Employee Attitude Surveys |
|
| engaging and following up |
4.55/5 ★ |
| Social Media Management with Social Media and Website |
4.97/5 ★ |
"...Social Media: Share surveys via all social media platforms...." Customer Satisfaction Surveys |
|
| social media analytics |
4.97/5 ★ |
| engaging on social media |
4.97/5 ★ |
| scheduling post to social media |
4.97/5 ★ |
| managing social media account |
4.97/5 ★ |
42+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3729 insights from peers and experts to help you assess how these SmartSurvey use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We have established a network of social researchers who act as ‘SmartSurvey Champions’ across the department and who offer help and advice to policy teams. To streamline the process, we’ve taken advantage of webinar training provided by SmartSurvey for new users. Testimonial By Vicky |
|
The functionality and features provided by the SmartSurvey platform have enabled us to create some really engaging surveys, with the training we’ve received from the SmartSurvey team helping us to maximise the value we can obtain through the platform. SmartSurvey are really prompt and proactive in ...their support too and have provided us with out-of-scope consultancy support on numerous occasions, which has really useful. |
|
SmartSurvey has provided us with a high functionality, GDPR compliant survey tool. The excellent service, together with the ease of use and access, topped by its cost effectiveness, make SmartSurvey a real business must. Testimonial By Fernando |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Vicky Department for Education |
We have established a network of social researchers who act as ‘SmartSurvey Champions’ across the department and who offer help and advice to policy teams. To streamline the process, we’ve taken advantage of webinar training provided by SmartSurvey for new users. Testimonial By Vicky |
|
David Cooke Head of corporate internal communications Home Office |
The functionality and features provided by the SmartSurvey platform have enabled us to create some really engaging surveys, with the training we’ve received from the SmartSurvey team helping us to maximise the value we can obtain through the platform. SmartSurvey are really prompt and proactive in ...their support too and have provided us with out-of-scope consultancy support on numerous occasions, which has really useful. |
|
Fernando Royal College of Obstetricians and Gynaecologists |
SmartSurvey has provided us with a high functionality, GDPR compliant survey tool. The excellent service, together with the ease of use and access, topped by its cost effectiveness, make SmartSurvey a real business must. Testimonial By Fernando |
Frequently Asked Questions(FAQ)
for SmartSurvey
What is SmartSurvey?
What is SmartSurvey used for?
What are the top features of SmartSurvey?
Who uses SmartSurvey?
What are SmartSurvey alternatives?
Where is SmartSurvey located?
Popular Business Setting
for SmartSurvey
Top Industries
- Government Administration
- Transportation/Trucking/Railroad
- Education
Popular in
- Enterprise
- Small Business
- Mid Market
Peers used SmartSurvey to Improve customer satisfaction and Build brand awareness
SmartSurvey Alternatives
Peer and Expert Opinion on Features
for SmartSurvey
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (1294) |
| Personalization | Read Reviews (84) |
| Alerts: popups & Notifications | Read Reviews (81) |
| Calculator | Read Reviews (45) |
| Survey themes library | Read Reviews (42) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (1294) |
| Personalization | Read Reviews (84) |
| Alerts: popups & Notifications | Read Reviews (81) |
| Calculator | Read Reviews (45) |
| Survey themes library | Read Reviews (42) |
IT and Other Capabilities
for SmartSurvey
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (234) |
| Data Export | Read Reviews (139) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (234) |
| Data Export | Read Reviews (139) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (17) |
| Phone Support | Read Reviews (22) |
| Chat Support | Read Reviews (41) |
| 24/7 Support | Read Reviews (263) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (17) |
| Phone Support | Read Reviews (22) |
| Chat Support | Read Reviews (41) |
| 24/7 Support | Read Reviews (263) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (148) |
| Custom Reports | Read Reviews (378) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (148) |
| Custom Reports | Read Reviews (378) |
Software Failure Risk Guidance
?for SmartSurvey
Overall Risk Meter
Top Failure Risks for SmartSurvey
Vendor Profile Details
Company Name
SmartSurvey
Company Website
https://www.smartsurvey.co.uk/HQ Location
Basepoint Business Centre, Oakfield Close, Tewkesbury, Gloucestershire GL20 8SD, GB
Employees
11-50
Social
Financials
PRIVATE
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