SmartSurvey Overview

SmartSurvey is a feedback management platform that helps to create surveys, build questionnaires and analyze the results to gather the required information to make smart decisions. It helps to improve efficiency and build brand awareness.

SmartSurvey helps to get real-time feedback to retain business and build brand loyalty, increase employee productivity, engagement, and retention. It also identifies trends, validates research, and drives improvements.

Some of its features include providing customized features to create engaging smart surveys, delivering surveys across multiple platforms to engage with users anywhere, analyze data to reveal actionable insights to create opportunities and enable SSL encryption for safe and secure surveys.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well SmartSurvey solved their Customer Feedback Management needs. Cuspera uses 3729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Build Brand Awareness are the most popular business priorities peers achieved using SmartSurvey.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Employee Experience
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Product Experience
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Social Media Management , as the business use cases that they have been most satisfied while using SmartSurvey.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.97/5

Read Reviews (317)

"...We ve put together a great post on the benefits that can be gained when surveying your customers...." Customer Surveys
Measuring CSAT

4.95/5

Read Reviews (77)

"...Used correctly online surveys can effectively measure customer satisfaction, get feedback on products or services, and reveal key influences in your area of research...."
measuring net promoter score

4.95/5

Read Reviews (56)

"...How can Net Promoter Score (NPS) help?..."
Engaging Conversational Surveys

4.55/5

Read Reviews (129)

"...SmartSurvey makes it easy and quick to create engaging surveys that will encourage your respondents to complete their responses...." Create Engaging Surveys
engaging and following up

4.59/5

Read Reviews (115)

"...See why people use SmartSurvey to better engage respondents and reveal actionable insights. ..."
Social Media Management with Social Media and Website

4.97/5

Read Reviews (59)

"...Quickly identify and share your most crucial patient and stakeholder insights: Use in-built reporting tools to analyse data in real-time and pin-point crucial moments in patient journeys...." Patient Experience
social media analytics

4.90/5

Read Reviews (21)

"...Lastly, SmartAnalytics reporting and analytics features permit you to see responses in real time, analyze text, export data for deeper analysis, produce custom charts, filter responses utilizing specific criteria and more...."
engaging on social media

4.88/5

Read Reviews (20)

"...See why people use SmartSurvey to better engage respondents and reveal actionable insights. ..."
scheduling post to social media

4.86/5

Read Reviews (16)

"...Share on social media. ..."
managing social media account

3.40/5

Read Reviews (1)

"...We can post shorter surveys on our social media accounts and conduct face-to-face research around our attractions with staff using a hand-held tablet...."
PEER EXPERIENCES
Collecting Feedback

4.97/5

Read Reviews (317)

"...We ve put together a great post on the benefits that can be gained when surveying your customers...." Customer Surveys
Measuring CSAT

4.97/5

Read Reviews (77)

measuring net promoter score

4.97/5

Read Reviews (56)

Engaging Conversational Surveys

4.55/5

Read Reviews (129)

"...SmartSurvey makes it easy and quick to create engaging surveys that will encourage your respondents to complete their responses...." Create Engaging Surveys
engaging and following up

4.55/5

Read Reviews (115)

Social Media Management with Social Media and Website

4.97/5

Read Reviews (59)

"...Quickly identify and share your most crucial patient and stakeholder insights: Use in-built reporting tools to analyse data in real-time and pin-point crucial moments in patient journeys...." Patient Experience
social media analytics

4.97/5

Read Reviews (21)

engaging on social media

4.97/5

Read Reviews (20)

scheduling post to social media

4.97/5

Read Reviews (16)

managing social media account

4.97/5

Read Reviews (1)

42+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3729 insights from peers and experts to help you assess how these SmartSurvey use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Aisha Abdullah

Senior Patient Experience Coordinator

Oxleas NHS Foundation Trust

“In our work to further improve patient care and the patient experience, it’s important for us to keep moving forward. It’s nice to now have a survey platform in place that’s really helping us to drive positive change. I really feel it’s made us even better as an organisation. In fact, so much so t...hat a growing number of departments outside the patient experience team, have started to use the SmartSurvey platform too, after being impressed by what they’ve seen. As for our own team, we’re looking forward to exploring further ways in which we can use and benefit from the solution in the future.

Testimonial By Aisha Abdullah

Vicky

Department for Education

We have established a network of social researchers who act as ‘SmartSurvey Champions’ across the department and who offer help and advice to policy teams. To streamline the process, we’ve taken advantage of webinar training provided by SmartSurvey for new users. Testimonial By Vicky

Martin

uSwitch

We couldn’t be happier with Smartsurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business. Testimonial By Martin
CUSTOMERS TESTIMONIALS

Aisha Abdullah

Senior Patient Experience Coordinator

Oxleas NHS Foundation Trust

“In our work to further improve patient care and the patient experience, it’s important for us to keep moving forward. It’s nice to now have a survey platform in place that’s really helping us to drive positive change. I really feel it’s made us even better as an organisation. In fact, so much so t...hat a growing number of departments outside the patient experience team, have started to use the SmartSurvey platform too, after being impressed by what they’ve seen. As for our own team, we’re looking forward to exploring further ways in which we can use and benefit from the solution in the future.

Testimonial By Aisha Abdullah

Vicky

Department for Education

We have established a network of social researchers who act as ‘SmartSurvey Champions’ across the department and who offer help and advice to policy teams. To streamline the process, we’ve taken advantage of webinar training provided by SmartSurvey for new users. Testimonial By Vicky

Martin

uSwitch

We couldn’t be happier with Smartsurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business. Testimonial By Martin

Case Studies

COMPANY CASE STUDIES
Case Study Royal College of Obstetricians and Gynaecologists

Using SmartSurvey, the RCOG has been able to maintain continuity of service for its HR processes, by collecting high-quality data from their employees.

Read More
Case Study Alton Towers

Using SmartSurvey software, the Alton Towers team administer a range of surveys across the theme park for predominantly research purposes

Read More
Case Study Department for Education

How SmartSurvey, helped the Department for Education improve the quality and security of their data collection

Read More

Frequently Asked Questions(FAQ)

for SmartSurvey

What is SmartSurvey?

SmartSurvey is a feedback management platform that helps to create surveys, build questionnaires and analyze the results to gather the required information to make smart decisions. It helps to improve efficiency and build brand awareness.

What is SmartSurvey used for?

SmartSurvey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Build Brand Awareness by Collecting Feedback, Engaging Conversational Surveys and Social Media Management .

What are the top features of SmartSurvey?

Embedded survey forms, Personalization and Alerts: popups & Notifications are some of the top features of SmartSurvey.

Who uses SmartSurvey?

SmartSurvey is used by Government Administration, Transportation/Trucking/Railroad and Education among other industries.

What are SmartSurvey alternatives?

Where is SmartSurvey located?

SmartSurvey is headquartered at Basepoint Business Centre, Oakfield Close, Tewkesbury, Gloucestershire GL20 8SD, GB.

Popular Business Setting

for SmartSurvey

Top Industries

  • Government Administration
  • Transportation/Trucking/Railroad
  • Education

Popular in

  • Enterprise
  • Small Business
  • Mid Market

Peers used SmartSurvey to Improve customer satisfaction and Build brand awareness

Peer and Expert Opinion on Features

for SmartSurvey

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.40/5

Read Reviews (1294)
Personalization

4.54/5

Read Reviews (84)
Alerts: popups & Notifications

4.73/5

Read Reviews (81)
Calculator

4.61/5

Read Reviews (45)
Survey themes library

4.51/5

Read Reviews (42)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.40/5

Read Reviews (1294)
Personalization

4.54/5

Read Reviews (84)
Alerts: popups & Notifications

4.73/5

Read Reviews (81)
Calculator

4.61/5

Read Reviews (45)
Survey themes library

4.51/5

Read Reviews (42)

IT and Other Capabilities

for SmartSurvey

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.44/5

Read Reviews (234)
Data Export

4.39/5

Read Reviews (139)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.44/5

Read Reviews (234)
Data Export

4.39/5

Read Reviews (139)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.70/5

Read Reviews (17)
Phone Support

4.70/5

Read Reviews (22)
Chat Support

4.65/5

Read Reviews (41)
24/7 Support

4.63/5

Read Reviews (263)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.70/5

Read Reviews (17)
Phone Support

4.70/5

Read Reviews (22)
Chat Support

4.65/5

Read Reviews (41)
24/7 Support

4.63/5

Read Reviews (263)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.65/5

Read Reviews (148)
Custom Reports

4.45/5

Read Reviews (378)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.65/5

Read Reviews (148)
Custom Reports

4.45/5

Read Reviews (378)

Software Failure Risk Guidance

?

for SmartSurvey

Overall Risk Meter

Low Medium High

Top Failure Risks for SmartSurvey

Vendor Profile Details

Company Name

SmartSurvey

HQ Location

Basepoint Business Centre, Oakfield Close, Tewkesbury, Gloucestershire GL20 8SD, GB

Employees

11-50

Social

Financials

Private