SmartSurvey Overview

SmartSurvey is a feedback management platform that helps to create surveys, build questionnaires and analyze the results to gather the required information to make smart decisions. It helps to improve efficiency and build brand awareness.

SmartSurvey helps to get real-time feedback to retain business and build brand loyalty, increase employee productivity, engagement, and retention. It also identifies trends, validates research, and drives improvements.

Some of its features include providing customized features to create engaging smart surveys, delivering surveys across multiple platforms to engage with users anywhere, analyze data to reveal actionable insights to create opportunities and enable SSL encryption for safe and secure surveys.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well SmartSurvey solved their Customer Feedback Management needs. Cuspera uses 3729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Build Brand Awareness are the most popular business priorities peers achieved using SmartSurvey.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Employee Experience
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Product Experience
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Social Media Management , as the business use cases that they have been most satisfied while using SmartSurvey.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.97/5

Read Reviews (317)

"...Net Promoter Score Survey...." NPS Survey
Measuring CSAT

4.95/5

Read Reviews (77)

"...From key statistics and averages to, Customer Satisfaction, Customer Effort, Net Promoter Scores and more...."
measuring net promoter score

4.95/5

Read Reviews (56)

"...The 3 key metrics: There are a wide range of voice of the customer tools out there, but they all tend to revolve around capturing three key metrics which are: Net Promoter Score (NPS):..."
Engaging Conversational Surveys

4.55/5

Read Reviews (129)

"...The GMC drives up stakeholder engagement with our digital survey platform. ..." Patient Experience
engaging and following up

4.59/5

Read Reviews (115)

"...See why people use SmartSurvey to better engage respondents and reveal actionable insights. ..."
Social Media Management with Social Media and Website

4.97/5

Read Reviews (59)

"...Surveys can also be embedded in web pages with a copy-and-paste embed code, and shared across social media...."
social media analytics

4.90/5

Read Reviews (21)

"...Integration with Google Tag Manager lets you include your surveys as part of your Google Analytics reports...."
engaging on social media

4.88/5

Read Reviews (20)

"...See why people use SmartSurvey to better engage respondents and reveal actionable insights. ..."
scheduling post to social media

4.86/5

Read Reviews (16)

"...Social Media: Share surveys via all social media platforms...."
managing social media account

3.40/5

Read Reviews (1)

"...We can post shorter surveys on our social media accounts and conduct face-to-face research around our attractions with staff using a hand-held tablet...."
PEER EXPERIENCES
Collecting Feedback

4.97/5

Read Reviews (317)

"...Net Promoter Score Survey...." NPS Survey
Measuring CSAT

4.97/5

Read Reviews (77)

measuring net promoter score

4.97/5

Read Reviews (56)

Engaging Conversational Surveys

4.55/5

Read Reviews (129)

"...The GMC drives up stakeholder engagement with our digital survey platform. ..." Patient Experience
engaging and following up

4.55/5

Read Reviews (115)

Social Media Management with Social Media and Website

4.97/5

Read Reviews (59)

"...Surveys can also be embedded in web pages with a copy-and-paste embed code, and shared across social media...." Peer review
social media analytics

4.97/5

Read Reviews (21)

engaging on social media

4.97/5

Read Reviews (20)

scheduling post to social media

4.97/5

Read Reviews (16)

managing social media account

4.97/5

Read Reviews (1)

42+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3729 insights from peers and experts to help you assess how these SmartSurvey use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Martin

uSwitch

We couldn’t be happier with Smartsurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business. Testimonial By Martin

David Cooke

Head of corporate internal communications

Home Office

The functionality and features provided by the SmartSurvey platform have enabled us to create some really engaging surveys, with the training we’ve received from the SmartSurvey team helping us to maximise the value we can obtain through the platform. SmartSurvey are really prompt and proactive in ...their support too and have provided us with out-of-scope consultancy support on numerous occasions, which has really useful.

Testimonial By David Cooke

Fernando

Royal College of Obstetricians and Gynaecologists

SmartSurvey has provided us with a high functionality, GDPR compliant survey tool. The excellent service, together with the ease of use and access, topped by its cost effectiveness, make SmartSurvey a real business must. Testimonial By Fernando
CUSTOMERS TESTIMONIALS

Martin

uSwitch

We couldn’t be happier with Smartsurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business. Testimonial By Martin

David Cooke

Head of corporate internal communications

Home Office

The functionality and features provided by the SmartSurvey platform have enabled us to create some really engaging surveys, with the training we’ve received from the SmartSurvey team helping us to maximise the value we can obtain through the platform. SmartSurvey are really prompt and proactive in ...their support too and have provided us with out-of-scope consultancy support on numerous occasions, which has really useful.

Testimonial By David Cooke

Fernando

Royal College of Obstetricians and Gynaecologists

SmartSurvey has provided us with a high functionality, GDPR compliant survey tool. The excellent service, together with the ease of use and access, topped by its cost effectiveness, make SmartSurvey a real business must. Testimonial By Fernando

Case Studies

COMPANY CASE STUDIES
Case Study Royal College of Obstetricians and Gynaecologists

Using SmartSurvey, the RCOG has been able to maintain continuity of service for its HR processes, by collecting high-quality data from their employees.

Read More
Case Study Home Office

How implementing the SmartSurvey platform, the Home Office has gained a powerful survey tool that is helping it to capture employees’ views on a huge range of different issues

Read More
Case Study uSwitch

Using SmartSurvey, uSwitch Trust built a robust, flexible and above all confidential survey solution for their teachers.

Read More

Frequently Asked Questions(FAQ)

for SmartSurvey

What is SmartSurvey?

SmartSurvey is a feedback management platform that helps to create surveys, build questionnaires and analyze the results to gather the required information to make smart decisions. It helps to improve efficiency and build brand awareness.

What is SmartSurvey used for?

SmartSurvey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Build Brand Awareness by Collecting Feedback, Engaging Conversational Surveys and Social Media Management .

What are the top features of SmartSurvey?

Embedded survey forms, Personalization and Alerts: popups & Notifications are some of the top features of SmartSurvey.

Who uses SmartSurvey?

SmartSurvey is used by Government Administration, Transportation/Trucking/Railroad and Education among other industries.

What are SmartSurvey alternatives?

Where is SmartSurvey located?

SmartSurvey is headquartered at Basepoint Business Centre, Oakfield Close, Tewkesbury, Gloucestershire GL20 8SD, GB.

Popular Business Setting

for SmartSurvey

Top Industries

  • Government Administration
  • Transportation/Trucking/Railroad
  • Education

Popular in

  • Enterprise
  • Small Business
  • Mid Market

Peers used SmartSurvey to Improve customer satisfaction and Build brand awareness

Peer and Expert Opinion on Features

for SmartSurvey

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.40/5

Read Reviews (1294)
Personalization

4.54/5

Read Reviews (84)
Alerts: popups & Notifications

4.73/5

Read Reviews (81)
Calculator

4.61/5

Read Reviews (45)
Survey themes library

4.51/5

Read Reviews (42)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.40/5

Read Reviews (1294)
Personalization

4.54/5

Read Reviews (84)
Alerts: popups & Notifications

4.73/5

Read Reviews (81)
Calculator

4.61/5

Read Reviews (45)
Survey themes library

4.51/5

Read Reviews (42)

IT and Other Capabilities

for SmartSurvey

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.44/5

Read Reviews (234)
Data Export

4.39/5

Read Reviews (139)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.44/5

Read Reviews (234)
Data Export

4.39/5

Read Reviews (139)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.70/5

Read Reviews (17)
Phone Support

4.70/5

Read Reviews (22)
Chat Support

4.65/5

Read Reviews (41)
24/7 Support

4.63/5

Read Reviews (263)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.70/5

Read Reviews (17)
Phone Support

4.70/5

Read Reviews (22)
Chat Support

4.65/5

Read Reviews (41)
24/7 Support

4.63/5

Read Reviews (263)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.65/5

Read Reviews (148)
Custom Reports

4.45/5

Read Reviews (378)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.65/5

Read Reviews (148)
Custom Reports

4.45/5

Read Reviews (378)

Software Failure Risk Guidance

?

for SmartSurvey

Overall Risk Meter

Low Medium High

Top Failure Risks for SmartSurvey

Vendor Profile Details

Company Name

SmartSurvey

HQ Location

Basepoint Business Centre, Oakfield Close, Tewkesbury, Gloucestershire GL20 8SD, GB

Employees

11-50

Social

Financials

Private