SmartSurvey Overview

SmartSurvey offers a sophisticated online survey tool designed for creating, distributing, and analyzing surveys with ease. This UK-based platform provides graphical analysis of survey results, enabling businesses to gain actionable insights efficiently. SmartSurvey's competitive edge lies in its user-friendly interface combined with advanced features, catering to enterprises seeking comprehensive feedback management solutions. The platform supports a wide range of survey types, making it adaptable for various industry needs. A notable aspect of SmartSurvey is its localized support team, ensuring personalized assistance for UK users. This combination of advanced functionality and local expertise positions SmartSurvey as a valuable asset for businesses aiming to enhance customer feedback strategies.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Social Media Management, as the business use cases that they have been most satisfied with while using SmartSurvey.

Other use cases:

  • Communication Management
  • Market Research
  • White-Labeled Surveys
  • Contact List Management
  • Helpdesk Management
  • Collaboration
  • Lead Engagement
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Business Priorities

Improve Customer Satisfaction and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using SmartSurvey.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Employee Experience
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Product Experience
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SmartSurvey Use-Cases and Business Priorities: Customer Satisfaction Data

SmartSurvey works with different mediums / channels such as Social Media. Website. E-Mail etc.

SmartSurvey's features include Embedded Survey Forms, Personalization, Alerts: Popups & Notifications, etc. and SmartSurvey support capabilities include Email Support, Phone Support, Chat Support, etc. also SmartSurvey analytics capabilities include Analytics, and Custom Reports.

Reviews

"“In our work to further improve patient care and the patient experience, it’s important for us to keep moving forward. It’s nice to now have a survey platform in place that’s really helping us to drive positive change. I really feel it’s made us eve...n better as an organisation. In fact, so much so that a growing number of departments outside the patient experience team, have started to use the SmartSurvey platform too, after being impressed by what they’ve seen. As for our own team, we’re looking forward to exploring further ways in which we can use and benefit from the solution in the future." - Aisha Abdullah

SmartSurvey, Opinion Stage, SmileBack, SurveyMethods, Medallia Agent Connect, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

Popular Business Setting

for SmartSurvey

Top Industries

  • Government Administration
  • Transportation/Trucking/Railroad
  • Education

Popular in

  • Enterprise
  • Small Business
  • Mid Market

SmartSurvey is popular in Government Administration, Transportation/Trucking/Railroad, and Education and is widely used by Enterprise, Small Business, and Mid Market.

Comprehensive Insights on SmartSurvey Use Cases

How can SmartSurvey enhance your Collecting Feedback process?

What benefits does SmartSurvey offer for Engaging Conversational Surveys?

How does SmartSurvey facilitate Social Media Management?

How does SmartSurvey facilitate Communication Management?

Why is SmartSurvey the best choice for Market Research?

42+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SmartSurvey solved their Customer Feedback Management needs. Cuspera uses 3729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
SmartSurvey testimonial

Aisha Abdullah

Senior Patient Experience Coordinator

Oxleas NHS Foundation Trust

“In our work to further improve patient care and the patient experience, it’s important for us to keep moving forward. It’s nice to now have a survey platform in place that’s really helping us to drive positive change. I really feel it’s made us even better as an organisation. In fact, so much so t...hat a growing number of departments outside the patient experience team, have started to use the SmartSurvey platform too, after being impressed by what they’ve seen. As for our own team, we’re looking forward to exploring further ways in which we can use and benefit from the solution in the future.

Testimonial By Aisha Abdullah
SmartSurvey testimonial

David Cooke

Head of corporate internal communications

Home Office

The functionality and features provided by the SmartSurvey platform have enabled us to create some really engaging surveys, with the training we’ve received from the SmartSurvey team helping us to maximise the value we can obtain through the platform. SmartSurvey are really prompt and proactive in ...their support too and have provided us with out-of-scope consultancy support on numerous occasions, which has really useful.

Testimonial By David Cooke
SmartSurvey testimonial

Vicky

Department for Education

We have established a network of social researchers who act as ‘SmartSurvey Champions’ across the department and who offer help and advice to policy teams. To streamline the process, we’ve taken advantage of webinar training provided by SmartSurvey for new users. Testimonial By Vicky
CUSTOMERS TESTIMONIALS
SmartSurvey testimonial

Aisha Abdullah

Senior Patient Experience Coordinator

Oxleas NHS Foundation Trust

“In our work to further improve patient care and the patient experience, it’s important for us to keep moving forward. It’s nice to now have a survey platform in place that’s really helping us to drive positive change. I really feel it’s made us even better as an organisation. In fact, so much so t...hat a growing number of departments outside the patient experience team, have started to use the SmartSurvey platform too, after being impressed by what they’ve seen. As for our own team, we’re looking forward to exploring further ways in which we can use and benefit from the solution in the future.

Testimonial By Aisha Abdullah
SmartSurvey testimonial

David Cooke

Head of corporate internal communications

Home Office

The functionality and features provided by the SmartSurvey platform have enabled us to create some really engaging surveys, with the training we’ve received from the SmartSurvey team helping us to maximise the value we can obtain through the platform. SmartSurvey are really prompt and proactive in ...their support too and have provided us with out-of-scope consultancy support on numerous occasions, which has really useful.

Testimonial By David Cooke
SmartSurvey testimonial

Vicky

Department for Education

We have established a network of social researchers who act as ‘SmartSurvey Champions’ across the department and who offer help and advice to policy teams. To streamline the process, we’ve taken advantage of webinar training provided by SmartSurvey for new users. Testimonial By Vicky

Case Studies

Transportation/Trucking/Railroad

Case Study Alton Towers

Using SmartSurvey software, the Alton Towers team administer a range of surveys across the theme park for predominantly research purposes

Government Administration

Case Study Department for Education

How SmartSurvey, helped the Department for Education improve the quality and security of their data collection

Medical Practice

Case Study Royal College of Obstetricians and Gynaecologists

Using SmartSurvey, the RCOG has been able to maintain continuity of service for its HR processes, by collecting high-quality data from their employees.

Hospital & Health Care

Case Study Oxleas NHS Foundation Trust

How Oxleas NHS Foundation Trust experienced great results from the initial trial of SmartSurvey, which culminated in a tenfold increase in the overall response rates.

Education

Case Study Dunalley Primary School

Using SmartSurvey Dunalley Primary School has resulted inTime saved on administrative task

Government Administration

Case Study Home Office

How implementing the SmartSurvey platform, the Home Office has gained a powerful survey tool that is helping it to capture employees’ views on a huge range of different issues

Video

Exploring your data - by SmartSurvey

Video Thumbnail

Frequently Asked Questions(FAQ)

for SmartSurvey

What is SmartSurvey?

SmartSurvey is a feedback management platform that helps to create surveys, build questionnaires and analyze the results to gather the required information to make smart decisions. It helps to improve efficiency and build brand awareness.

SmartSurvey helps to get real-time feedback to retain business and build brand loyalty, increase employee productivity, engagement, and retention. It also identifies trends, validates research, and drives improvements.

Some of its features include providing customized features to create engaging smart surveys, delivering surveys across multiple platforms to engage with users anywhere, analyze data to reveal actionable insights to create opportunities and enable SSL encryption for safe and secure surveys.

What is SmartSurvey used for?

SmartSurvey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Build Brand Awareness by Collecting Feedback, Engaging Conversational Surveys and Social Media Management .

What are the top features of SmartSurvey?

Embedded survey forms, Personalization and Alerts: popups & Notifications are some of the top features of SmartSurvey.

Who uses SmartSurvey?

SmartSurvey is used by Government Administration, Transportation/Trucking/Railroad and Education among other industries.

What are SmartSurvey alternatives?

Opinion Stage, SmileBack, SurveyMethods and Medallia Agent Connect are popular alternatives for SmartSurvey.

Where is SmartSurvey located?

SmartSurvey is headquartered at Basepoint Business Centre, Oakfield Close, Tewkesbury, Gloucestershire GL20 8SD, GB.
lightning

Peers used SmartSurvey for Collecting feedback and Engaging conversational surveys

SmartSurvey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.65/5

Read Reviews (148)
Custom Reports

4.45/5

Read Reviews (378)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.65/5

Read Reviews (148)
Custom Reports

4.45/5

Read Reviews (378)

Software Failure Risk Guidance

?

for SmartSurvey

Overall Risk Meter

Low Medium High

Top Failure Risks for SmartSurvey

SmartSurvey Profile

Company Name

SmartSurvey

HQ Location

Basepoint Business Centre, Oakfield Close, Tewkesbury, Gloucestershire GL20 8SD, GB

Employees

11-50

Social

Financials

PRIVATE