SmartSurvey Overview
SmartSurvey is a feedback management platform that helps to create surveys, build questionnaires and analyze the results to gather the required information to make smart decisions. It helps to improve efficiency and build brand awareness.
SmartSurvey helps to get real-time feedback to retain business and build brand loyalty, increase employee productivity, engagement, and retention. It also identifies trends, validates research, and drives improvements.
Some of its features include providing customized features to create engaging smart surveys, delivering surveys across multiple platforms to engage with users anywhere, analyze data to reveal actionable insights to create opportunities and enable SSL encryption for safe and secure surveys.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SmartSurvey solved their Customer Feedback Management needs. Cuspera uses 3729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Build Brand Awareness are the most popular business priorities peers achieved using SmartSurvey.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Social Media Management , as the business use cases that they have been most satisfied while using SmartSurvey.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.97/5 ★ |
"...We ve put together a great post on the benefits that can be gained when surveying your customers...." Customer Surveys |
| Measuring CSAT |
4.95/5 ★ |
"...Used correctly online surveys can effectively measure customer satisfaction, get feedback on products or services, and reveal key influences in your area of research...." 6 Steps To Conducting An Online Survey |
| measuring net promoter score |
4.95/5 ★ |
"...How can Net Promoter Score (NPS) help?..." Customer Satisfaction Surveys |
| Engaging Conversational Surveys |
4.55/5 ★ |
"...SmartSurvey makes it easy and quick to create engaging surveys that will encourage your respondents to complete their responses...." Create Engaging Surveys |
| engaging and following up |
4.59/5 ★ |
"...See why people use SmartSurvey to better engage respondents and reveal actionable insights. ..." 6 Steps To Conducting An Online Survey |
| Social Media Management with Social Media and Website |
4.97/5 ★ |
"...Quickly identify and share your most crucial patient and stakeholder insights: Use in-built reporting tools to analyse data in real-time and pin-point crucial moments in patient journeys...." Patient Experience |
| social media analytics |
4.90/5 ★ |
"...Lastly, SmartAnalytics reporting and analytics features permit you to see responses in real time, analyze text, export data for deeper analysis, produce custom charts, filter responses utilizing specific criteria and more...." Peer review from Featured Customers |
| engaging on social media |
4.88/5 ★ |
"...See why people use SmartSurvey to better engage respondents and reveal actionable insights. ..." Difference and Definitions |
| scheduling post to social media |
4.86/5 ★ |
"...Share on social media. ..." Pricing and Plans |
| managing social media account |
3.40/5 ★ |
"...We can post shorter surveys on our social media accounts and conduct face-to-face research around our attractions with staff using a hand-held tablet...." Case Study Alton Towers |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.97/5 ★ |
"...We ve put together a great post on the benefits that can be gained when surveying your customers...." Customer Surveys |
|
| Measuring CSAT |
4.97/5 ★ |
| measuring net promoter score |
4.97/5 ★ |
| Engaging Conversational Surveys |
4.55/5 ★ |
"...SmartSurvey makes it easy and quick to create engaging surveys that will encourage your respondents to complete their responses...." Create Engaging Surveys |
|
| engaging and following up |
4.55/5 ★ |
| Social Media Management with Social Media and Website |
4.97/5 ★ |
"...Quickly identify and share your most crucial patient and stakeholder insights: Use in-built reporting tools to analyse data in real-time and pin-point crucial moments in patient journeys...." Patient Experience |
|
| social media analytics |
4.97/5 ★ |
| engaging on social media |
4.97/5 ★ |
| scheduling post to social media |
4.97/5 ★ |
| managing social media account |
4.97/5 ★ |
42+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3729 insights from peers and experts to help you assess how these SmartSurvey use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
“In our work to further improve patient care and the patient experience, it’s important for us to keep moving forward. It’s nice to now have a survey platform in place that’s really helping us to drive positive change. I really feel it’s made us even better as an organisation. In fact, so much so t...hat a growing number of departments outside the patient experience team, have started to use the SmartSurvey platform too, after being impressed by what they’ve seen. As for our own team, we’re looking forward to exploring further ways in which we can use and benefit from the solution in the future. |
|
We have established a network of social researchers who act as ‘SmartSurvey Champions’ across the department and who offer help and advice to policy teams. To streamline the process, we’ve taken advantage of webinar training provided by SmartSurvey for new users. Testimonial By Vicky |
|
We couldn’t be happier with Smartsurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business. Testimonial By Martin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Aisha Abdullah Senior Patient Experience Coordinator Oxleas NHS Foundation Trust |
“In our work to further improve patient care and the patient experience, it’s important for us to keep moving forward. It’s nice to now have a survey platform in place that’s really helping us to drive positive change. I really feel it’s made us even better as an organisation. In fact, so much so t...hat a growing number of departments outside the patient experience team, have started to use the SmartSurvey platform too, after being impressed by what they’ve seen. As for our own team, we’re looking forward to exploring further ways in which we can use and benefit from the solution in the future. |
|
Vicky Department for Education |
We have established a network of social researchers who act as ‘SmartSurvey Champions’ across the department and who offer help and advice to policy teams. To streamline the process, we’ve taken advantage of webinar training provided by SmartSurvey for new users. Testimonial By Vicky |
|
Martin uSwitch |
We couldn’t be happier with Smartsurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business. Testimonial By Martin |
Frequently Asked Questions(FAQ)
for SmartSurvey
What is SmartSurvey?
What is SmartSurvey used for?
What are the top features of SmartSurvey?
Who uses SmartSurvey?
What are SmartSurvey alternatives?
Where is SmartSurvey located?
Popular Business Setting
for SmartSurvey
Top Industries
- Government Administration
- Transportation/Trucking/Railroad
- Education
Popular in
- Enterprise
- Small Business
- Mid Market
Peers used SmartSurvey to Improve customer satisfaction and Build brand awareness
SmartSurvey Alternatives
Peer and Expert Opinion on Features
for SmartSurvey
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (1294) |
| Personalization | Read Reviews (84) |
| Alerts: popups & Notifications | Read Reviews (81) |
| Calculator | Read Reviews (45) |
| Survey themes library | Read Reviews (42) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (1294) |
| Personalization | Read Reviews (84) |
| Alerts: popups & Notifications | Read Reviews (81) |
| Calculator | Read Reviews (45) |
| Survey themes library | Read Reviews (42) |
IT and Other Capabilities
for SmartSurvey
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (234) |
| Data Export | Read Reviews (139) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (234) |
| Data Export | Read Reviews (139) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (17) |
| Phone Support | Read Reviews (22) |
| Chat Support | Read Reviews (41) |
| 24/7 Support | Read Reviews (263) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (17) |
| Phone Support | Read Reviews (22) |
| Chat Support | Read Reviews (41) |
| 24/7 Support | Read Reviews (263) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (148) |
| Custom Reports | Read Reviews (378) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (148) |
| Custom Reports | Read Reviews (378) |
Software Failure Risk Guidance
?for SmartSurvey
Overall Risk Meter
Top Failure Risks for SmartSurvey
Vendor Profile Details
Company Name
SmartSurvey
Company Website
https://www.smartsurvey.co.uk/HQ Location
Basepoint Business Centre, Oakfield Close, Tewkesbury, Gloucestershire GL20 8SD, GB
Employees
11-50
Social
Financials
Private
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