SmartSurvey Overview

SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Social Media Management, as the business use cases that they have been most satisfied with while using SmartSurvey.

Other use cases:

  • Communication Management
  • Market Research
  • White-Labeled Surveys
  • Contact List Management
  • Helpdesk Management
  • Collaboration
  • Lead Engagement
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Business Priorities

Improve Customer Satisfaction and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using SmartSurvey.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Employee Experience
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Product Experience
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SmartSurvey Use-Cases and Business Priorities: Customer Satisfaction Data

SmartSurvey works with different mediums / channels such as Social Media, Website, E-Mail, etc.

SmartSurvey's features include Embedded Survey Forms, Personalization, Alerts: Popups & Notifications, etc.

Reviews

"We have established a network of social researchers who act as ‘SmartSurvey Champions’ across the department and who offer help and advice to policy teams. To streamline the process, we’ve taken advantage of webinar training provided by SmartSurvey ...for new users." - Vicky

SmartSurvey, Alchemer Enterprise Feedback Management Platform, Sogolytics, Qualtrics CoreXM, Delighted platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SmartSurvey

Top Industries

  • Government Administration
  • Transportation/Trucking/Railroad
  • Education

Popular in

  • Enterprise
  • Small Business
  • Mid Market

SmartSurvey is popular in Government Administration, Transportation/Trucking/Railroad, and Education and is widely used by Enterprise, Small Business, and Mid Market.

Comprehensive Insights on SmartSurvey Use Cases

What solutions does SmartSurvey provide for Collecting Feedback?

SmartSurvey provides a variety of question types, allowing users to create diverse surveys. The platform is user-friendly, enabling rapid survey creation. SmartSurvey facilitates collecting feedback from customers and potential customers, enabling businesses to gather insights and improve products and services.
"...CSAT surveys give firms specific information about positive and negative perceptions which can improve marketing or sales efforts...." The Importance of Customer Satisfaction Surveys

How can SmartSurvey enhance your Engaging Conversational Surveys process?

Smartsurvey's Engaging Conversational Surveys enable users to distribute surveys across various channels, including email, social media, and SMS. The tool facilitates automated follow-up emails, personalized responses, and targeted reminders, enhancing engagement and data collection. However, automatic data extraction functionality for scheduled reporting is not currently available.
"...The GMC drives up stakeholder engagement with our digital survey platform. ..." Patient Experience

What Are the key features of SmartSurvey for Social Media Management?

What Are the key features of SmartSurvey for Communication Management?

How can SmartSurvey optimize your Market Research Workflow?

42+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SmartSurvey solved their Customer Feedback Management needs. Cuspera uses 3729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
SmartSurvey testimonial

Vicky

Department for Education
We have established a network of social researchers who act as ‘SmartSurvey Champions’ across the department and who offer help and advice to policy teams. To streamline the process, we’ve taken advantage of webinar training provided by SmartSurvey for new users. Testimonial By Vicky
SmartSurvey testimonial

David Cooke

Head of corporate internal communications

Home Office
The functionality and features provided by the SmartSurvey platform have enabled us to create some really engaging surveys, with the training we’ve received from the SmartSurvey team helping us to maximise the value we can obtain through the platform. SmartSurvey are really prompt and proactive in ...their support too and have provided us with out-of-scope consultancy support on numerous occasions, which has really useful.

Testimonial By David Cooke
SmartSurvey testimonial

Fernando

Royal College of Obstetricians and Gynaecologists
SmartSurvey has provided us with a high functionality, GDPR compliant survey tool. The excellent service, together with the ease of use and access, topped by its cost effectiveness, make SmartSurvey a real business must. Testimonial By Fernando
CUSTOMERS TESTIMONIALS
SmartSurvey testimonial

Vicky

Department for Education
We have established a network of social researchers who act as ‘SmartSurvey Champions’ across the department and who offer help and advice to policy teams. To streamline the process, we’ve taken advantage of webinar training provided by SmartSurvey for new users. Testimonial By Vicky
SmartSurvey testimonial

David Cooke

Head of corporate internal communications

Home Office
The functionality and features provided by the SmartSurvey platform have enabled us to create some really engaging surveys, with the training we’ve received from the SmartSurvey team helping us to maximise the value we can obtain through the platform. SmartSurvey are really prompt and proactive in ...their support too and have provided us with out-of-scope consultancy support on numerous occasions, which has really useful.

Testimonial By David Cooke
SmartSurvey testimonial

Fernando

Royal College of Obstetricians and Gynaecologists
SmartSurvey has provided us with a high functionality, GDPR compliant survey tool. The excellent service, together with the ease of use and access, topped by its cost effectiveness, make SmartSurvey a real business must. Testimonial By Fernando

Case Studies

COMPANY CASE STUDIES
SmartSurvey case study

Dunalley Primary School
Case Study Dunalley Primary School

Using SmartSurvey Dunalley Primary School has resulted inTime saved on administrative task

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SmartSurvey case study

Oxleas NHS Foundation Trust
Case Study Oxleas NHS Foundation Trust

How Oxleas NHS Foundation Trust experienced great results from the initial trial of SmartSurvey, which culminated in a tenfold increase in the overall response rates.

Read More
SmartSurvey case study

uSwitch
Case Study uSwitch

Using SmartSurvey, uSwitch Trust built a robust, flexible and above all confidential survey solution for their teachers.

Read More

Video

Exploring your data - by SmartSurvey

Video Thumbnail

Frequently Asked Questions(FAQ)

for SmartSurvey

What is SmartSurvey?

SmartSurvey is a feedback management platform that helps to create surveys, build questionnaires and analyze the results to gather the required information to make smart decisions. It helps to improve efficiency and build brand awareness.

SmartSurvey helps to get real-time feedback to retain business and build brand loyalty, increase employee productivity, engagement, and retention. It also identifies trends, validates research, and drives improvements.

Some of its features include providing customized features to create engaging smart surveys, delivering surveys across multiple platforms to engage with users anywhere, analyze data to reveal actionable insights to create opportunities and enable SSL encryption for safe and secure surveys.

What is SmartSurvey used for?

SmartSurvey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Build Brand Awareness by Collecting Feedback, Engaging Conversational Surveys and Social Media Management .

What are the top features of SmartSurvey?

Embedded survey forms, Personalization and Alerts: popups & Notifications are some of the top features of SmartSurvey.

Who uses SmartSurvey?

SmartSurvey is used by Government Administration, Transportation/Trucking/Railroad and Education among other industries.

What are SmartSurvey alternatives?

Where is SmartSurvey located?

SmartSurvey is headquartered at Basepoint Business Centre, Oakfield Close, Tewkesbury, Gloucestershire GL20 8SD, GB.
lightning

Peers used SmartSurvey for Collecting feedback and Engaging conversational surveys

SmartSurvey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.65/5 ★

Read Reviews (148)
Custom Reports

4.45/5 ★

Read Reviews (378)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.65/5 ★

Read Reviews (148)
Custom Reports

4.45/5 ★

Read Reviews (378)

Software Failure Risk Guidance

?

for SmartSurvey

Overall Risk Meter

Low Medium High

Top Failure Risks for SmartSurvey

SmartSurvey Profile

Company Name

SmartSurvey

Company Website

https://www.smartsurvey.co.uk/

HQ Location

Basepoint Business Centre, Oakfield Close, Tewkesbury, Gloucestershire GL20 8SD, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE