Comparison Summary
This comparison report of Salesforce Service Cloud vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 13218 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Service Cloud and ManageEngine ServiceDesk Plus
Salesforce Service Cloud, ManageEngine ServiceDesk Plus, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Service Cloud covers Helpdesk Management with Phone Calls, Customer Case Management, Engagement Management, Knowledge Management with User Generated Content, etc.
ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.
"Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision ...for the future. " - Tuomas Pyyhtia
"We found ServiceDesk [Plus] to be easy to set up and even easier to use. It came with every feature that we were currently looking for in a total help desk solution product. Their support [team] is always quick and knowledge[able] and it's been a pl...easure using their product and speaking with their support and sales agents. " - John Floyd
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Service Cloud
Focus area
Salesforce Service Cloud is better than ManageEngine ServiceDesk Plus for
Software Failure Risk
ManageEngine ServiceDesk Plus
Focus area
ManageEngine ServiceDesk Plus is better than Salesforce Service Cloud for
Software Failure Risk
About
Service Cloud: Customer Support & Call Centre Software
Service desk software to supercharge IT help desk
Age
1999
1996
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
109
43
Total Goals
(we found evidences for)
18
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve stakeholder relations
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Improve ROI
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Scale best practices
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Launch new products
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Shorten ramp up time
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Improve visibility
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Enter new markets internationally or locally
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Grow market share
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Increase average basket value
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Manage risk
- See 15 more
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Scale best practices
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
- See 3 more
Top Channels
Channels Used
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e-mail
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phone calls
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mobile
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offline
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user generated content
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blogs
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support groups
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point of sale
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trade shows
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chat
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on premises
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video
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events
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website
- See 11 more
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e-mail
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phone calls
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mobile
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offline
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user generated content
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blogs
-
support groups
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point of sale
-
trade shows
-
chat
-
on premises
-
video
-
events
-
website
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
