AnswerDash Overview
This is a summary of the comprehensive capabilities and benefits of AnswerDash based on over 657 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
AnswerDash, NABD, CRMdesk, Azuredesk, Jitbit Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if AnswerDash is right for your needs? Our Cuspera AI engine can evaluate how AnswerDash fits your specific business needs, industry, and context. Get your personalized assessment report today.
AnswerDash supports business activities such as:
- Engagement Management
- Helpdesk Management
- Knowledge Management
- Measuring Customer Satisfaction
- Content Management
AnswerDash can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Improve ROI, Increase Customer Life Time Value, etc. It can help manage these activities if you use Website Mobile Mobile App etc. for these needs. As a solution, AnswerDash's capabilities include Ticketing, Personalization, Dashboard, etc.
AnswerDash was founded in 2012. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...I liked the way it used Facebook Bot to interact with the customers...." Peer review by HANUMANTHA RAO B., Non-Profit Organization Management
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well AnswerDash solved their Help Desk needs. Cuspera uses 657 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using AnswerDash.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Knowledge Management , as the business use cases that they have been most satisfied while using AnswerDash.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Website |
4.93/5 ★ |
"...I liked the way it used Facebook Bot to interact with the customers...." Peer review by HANUMANTHA RAO B., Non-Profit Organization Management |
| engaging and following up |
4.90/5 ★ |
"...Self-Service Engagement. ..." How AI Self-Service Improves Your Customer Support |
| Helpdesk Management with Mobile, Website and Mobile App |
4.95/5 ★ |
"...Desk 1. AnswerDash AnswerDash offers a help desk that makes it easy for customer service teams to adopt and integrate new tools...." The Best 8 Web-Based Help Desk Tools for SMBs |
| Knowledge Management with Website and Chat |
4.91/5 ★ |
"...Help islands, or static FAQs and knowledge bases, force users to leave the page they are on to get help...." Businesses Trust AnswerDash for Intelligent Self-Service Support AnswerDash |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Website |
4.93/5 ★ |
"...I liked the way it used Facebook Bot to interact with the customers...." Peer review by HANUMANTHA RAO B., Non-Profit Organization Management |
|
| engaging and following up |
4.93/5 ★ |
| Helpdesk Management with Mobile, Website and Mobile App |
4.95/5 ★ |
"...Desk 1. AnswerDash AnswerDash offers a help desk that makes it easy for customer service teams to adopt and integrate new tools...." The Best 8 Web-Based Help Desk Tools for SMBs |
|
| Knowledge Management with Website and Chat |
4.91/5 ★ |
"...Help islands, or static FAQs and knowledge bases, force users to leave the page they are on to get help...." Businesses Trust AnswerDash for Intelligent Self-Service Support AnswerDash |
|
11+ more Business Use Cases
Our AI advisor, Wyz, harnessed 657 insights from peers and experts to help you assess how these AnswerDash use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for AnswerDash
What is AnswerDash?
What is AnswerDash used for?
What are the top features of AnswerDash?
Who uses AnswerDash?
What are AnswerDash alternatives?
Where is AnswerDash located?
Popular Business Setting
for AnswerDash
Top Industries
- Information Technology and Services
- Telecommunications
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used AnswerDash to Enhance customer relationships and Increase sales & revenue
AnswerDash Alternatives
Peer and Expert Opinion on Features
for AnswerDash
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (75) |
| Personalization | Read Reviews (18) |
| Dashboard | Read Reviews (6) |
| bot | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (75) |
| Personalization | Read Reviews (18) |
| Dashboard | Read Reviews (6) |
| bot | Read Reviews (5) |
IT and Other Capabilities
for AnswerDash
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (16) |
| Data Export | Read Reviews (11) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (16) |
| Data Export | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (28) |
| Email Support | Read Reviews (26) |
| 24/7 Support | Read Reviews (155) |
| Chat Support | Read Reviews (40) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (28) |
| Email Support | Read Reviews (26) |
| 24/7 Support | Read Reviews (155) |
| Chat Support | Read Reviews (40) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (58) |
| Custom Reports | Read Reviews (25) |
| Analytics | Read Reviews (25) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (58) |
| Custom Reports | Read Reviews (25) |
| Analytics | Read Reviews (25) |
Software Failure Risk Guidance
?for AnswerDash
Overall Risk Meter
Top Failure Risks for AnswerDash
Vendor Profile Details
HQ Location
999 3rd Ave, Suite 700 Seattle, WA, 98101 United States
Employees
11-50
Social
Financials
SEED
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