Deskero Helpdesk Overview
This is a summary of the comprehensive capabilities and benefits of Deskero Helpdesk based on over 1342 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Deskero Helpdesk, NABD, Re:amaze, CRMdesk, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Deskero Helpdesk is right for your needs? Our Cuspera AI engine can evaluate how Deskero Helpdesk fits your specific business needs, industry, and context. Get your personalized assessment report today.
Deskero Helpdesk supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Social Media Management
- Engagement Management
- Communication Management
Deskero Helpdesk can help you with many business goals, such as Enhance Customer Relationships, Improve Internal Communications, Acquire Customers, and Improve Efficiency. It can help manage these activities if you use Social Media Mobile and Chat for these needs. As a solution, Deskero Helpdesk's capabilities include Ticketing, Personalization, Live Monitoring, etc.
Deskero Helpdesk was founded in 2007. Computer Software Vertical is its biggest customer base.
Reviews
"...Deskero is such an intuitive simple and easy to deploy and use help desk solution and we are so pleased to make good use of it and recommend it to all...." Peer review by Andrew P, Managing Director
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Deskero Helpdesk solved their Help Desk needs. Cuspera uses 1342 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities peers achieved using Deskero Helpdesk.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Social Media Management , as the business use cases that they have been most satisfied while using Deskero Helpdesk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.89/5 ★ |
"...Deskero is such an intuitive simple and easy to deploy and use help desk solution and we are so pleased to make good use of it and recommend it to all...." Peer review by Andrew P, Managing Director |
| Knowledge Management with Social Media, Mobile and Chat |
4.72/5 ★ |
"...Profile Data including purchases or orders made, interests, preferences, feedback, customer support requests, response times, survey responses, knowledge base articles and solutions...." Deskero's customer care system |
| sharing knowledge |
3.84/5 ★ |
"...But you can also share your knowledge base on Facebook and Twitter , to provide group answers to general problems. ..." Features |
| creating knowledge base |
2.35/5 ★ |
"...You can also categorize and search your knowledge base to gain instant access to past cases. ..." Features |
| Social Media Management with Social Media and Chat |
4.55/5 ★ |
"...All-in-one customer support system and great social features, integrates live-chat as well as social monitoring...." Peer review by Florestano Pastore, Freelance, Human Creative |
| monitoring social media |
4.13/5 ★ |
"...It has a very interesting social media monitor and a easy to use knowledge management library directly connected to contact management layer...." Customers |
| social media analytics |
4.73/5 ★ |
"...Through Deskero, your social customer care becomes just another side of your everyday workflow : Twitter and Facebook requests can now be monitored, reported and analyzed as easily as any others...." Features |
| engaging on social media |
4.16/5 ★ |
"...The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands...." Peer review from Deskero |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.89/5 ★ |
"...Deskero is such an intuitive simple and easy to deploy and use help desk solution and we are so pleased to make good use of it and recommend it to all...." Peer review by Andrew P, Managing Director |
|
| Knowledge Management with Social Media, Mobile and Chat |
4.72/5 ★ |
"...Profile Data including purchases or orders made, interests, preferences, feedback, customer support requests, response times, survey responses, knowledge base articles and solutions...." Deskero's customer care system |
|
| sharing knowledge |
4.72/5 ★ |
| creating knowledge base |
4.72/5 ★ |
| Social Media Management with Social Media and Chat |
4.55/5 ★ |
"...All-in-one customer support system and great social features, integrates live-chat as well as social monitoring...." Peer review by Florestano Pastore, Freelance, Human Creative |
|
| monitoring social media |
4.55/5 ★ |
| social media analytics |
4.55/5 ★ |
| engaging on social media |
4.55/5 ★ |
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1342 insights from peers and experts to help you assess how these Deskero Helpdesk use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Deskero Helpdesk
What is Deskero Helpdesk?
What is Deskero Helpdesk used for?
What are the top features of Deskero Helpdesk?
Who uses Deskero Helpdesk?
What are Deskero Helpdesk alternatives?
Popular Business Setting
for Deskero Helpdesk
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Deskero Helpdesk to Enhance customer relationships and Improve internal communications
Deskero Helpdesk Alternatives
Peer and Expert Opinion on Features
for Deskero Helpdesk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (167) |
| Personalization | Read Reviews (113) |
| Live monitoring | Read Reviews (18) |
| Alerts: popups & Notifications | Read Reviews (12) |
| Dashboard | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (167) |
| Personalization | Read Reviews (113) |
| Live monitoring | Read Reviews (18) |
| Alerts: popups & Notifications | Read Reviews (12) |
| Dashboard | Read Reviews (8) |
IT and Other Capabilities
for Deskero Helpdesk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (46) |
| Data Import | Read Reviews (109) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (46) |
| Data Import | Read Reviews (109) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (23) |
| Email Support | Read Reviews (13) |
| Phone Support | Read Reviews (9) |
| 24/7 Support | Read Reviews (278) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (23) |
| Email Support | Read Reviews (13) |
| Phone Support | Read Reviews (9) |
| 24/7 Support | Read Reviews (278) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (88) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (88) |
Software Failure Risk Guidance
?for Deskero Helpdesk
Overall Risk Meter
Top Failure Risks for Deskero Helpdesk
Vendor Profile Details
HQ Location
Employees
251-500
Social
Financials
SERIES A
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