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Compare LogMeIn Rescue vs ManageEngine ServiceDesk Plus

Failure Risk Guidance Security Report ?

Failure Risk for LogMeIn Rescue low Failure Risk for ManageEngine ServiceDesk Plus low
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Comparison Summary

This comparison report of LogMeIn Rescue vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 3856 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing LogMeIn Rescue and ManageEngine ServiceDesk Plus

LogMeIn Rescue, ManageEngine ServiceDesk Plus, GoTo Resolve, Web+Center, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

LogMeIn Rescue was founded in 2003. It covers Helpdesk Management, Collaboration, Engagement Management with Chat, Conference Call Management with Offline, etc.

ManageEngine ServiceDesk Plus was established in 2003. Similar to LogMeIn Rescue, ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your specific needs - such as multi-channel engagement, cadence, analytics, and specific to your industry and context. Get your personalized report today.


logo LogMeIn Rescue

Focus area

LogMeIn Rescue is better than ManageEngine ServiceDesk Plus for

Software Failure Risk

  • low

logo ManageEngine ServiceDesk Plus

Focus area

ManageEngine ServiceDesk Plus is better than LogMeIn Rescue for

Software Failure Risk

  • low

About

LogMeIn Remote Access | Secure Remote Desktop Software

Service desk software to supercharge IT help desk

Age

2003

1996

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

33

43

Total Goals
(we found evidences for)

5

6

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (106)

Read Reviews (332)

collaboration

Read Reviews (48)

Read Reviews (5)

engagement management

Read Reviews (9)

Read Reviews (16)

engaging and following up

Read Reviews (4)

Read Reviews (10)

conference call management

Read Reviews (5)

Read Reviews (0)

customer feedback management

Read Reviews (4)

Read Reviews (17)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (14)

generation of new leads

Read Reviews (3)

Read Reviews (1)

contact list management

Read Reviews (3)

Read Reviews (5)

content management

Read Reviews (3)

Read Reviews (3)

content sharing

Read Reviews (2)

Read Reviews (2)

workflow management

Read Reviews (2)

Read Reviews (55)

lifetime value management

Read Reviews (2)

Read Reviews (2)

rating and review management

Read Reviews (1)

Read Reviews (3)

advocacy management

Read Reviews (1)

Read Reviews (5)

training & onboarding

Read Reviews (1)

Read Reviews (7)

sales document management

Read Reviews (1)

Read Reviews (72)

trade show marketing

Read Reviews (1)

Read Reviews (5)

sales call management

Read Reviews (0)

Read Reviews (6)

communication management

Read Reviews (0)

Read Reviews (22)

sending & publishing communications

Read Reviews (0)

Read Reviews (17)

products & pricelist management

Read Reviews (0)

Read Reviews (16)

knowledge management

Read Reviews (0)

Read Reviews (64)

follower management

Read Reviews (0)

Read Reviews (9)

license management

Read Reviews (0)

Read Reviews (5)

category management

Read Reviews (0)

Read Reviews (3)

customer case management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve visibility

  • Improve ROI

  • Improve internal communications

  • See 2 more

  • Scale best practices

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

low

{{{rsh_C_1}}}

medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting