UVdesk Overview

Uvdesk is an open-source helpdesk system for eCommerce, marketplaces, and multichannel support. Built on PHP/Symfony, it offers features like workflow automation, email piping, and knowledgebase integration.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using UVdesk.

Other use cases:

  • Social Media Analytics
  • Knowledge Management
  • Customer Feedback Management
  • Collaboration
  • Sending & Publishing Communications
  • Rating And Review Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using UVdesk.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Efficiency
  • Improve Internal Communications
See all business priorities See less business priorities

UVdesk Use-Cases and Business Priorities: Customer Satisfaction Data

UVdesk works with different mediums / channels such as E-Mail. Promotions. and Website.

UVdesk's features include Ticketing, Personalization, Dashboard, etc. and UVdesk support capabilities include Email Support, Chat Support, Phone Support, etc. also UVdesk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more...." Peer review

UVdesk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for UVdesk

Top Industries

  • Retail
  • Computer & Network Security
  • Hospitality

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

UVdesk is popular in Retail, Computer & Network Security, and Hospitality and is widely used by Small Business, Large Enterprise, and Mid Market.

Comprehensive Insights on UVdesk Use Cases

What makes UVdesk ideal for Helpdesk Management?

What solutions does UVdesk provide for Workflow Management?

Why is UVdesk the best choice for Engagement Management?

What makes UVdesk ideal for Social Media Analytics?

How can UVdesk optimize your Knowledge Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well UVdesk solved their Help Desk needs. Cuspera uses 692 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

CASE STUDY STV Grafics

STV Grafics worked with Webkul for a project. The team at Webkul was responsive and handled requests, bug fixes, and customizations quickly and politely. Dr. Mohamed Es Fih, project lead at GOPA Worl...dwide Consultants, praised their work. The case highlights Webkul's customer support and ability to deliver tailored solutions.

Read more →
Automotive

CASE STUDY Volkswagen Chile

Volkswagen Chile used an online car accessory store to improve their business. They wanted to make it easier for customers to buy car accessories online. The solution helped Volkswagen Chile offer a ...better shopping experience. Customers could find and buy products quickly. This made the process simple and fast for everyone.

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CASE STUDY ProBots

ProBots used Webkul's services to improve job postings. The team at Webkul responded quickly to requests and fixed bugs. They made custom changes as needed. Dr. Mohamed Es Fih from GOPA Worldwide Con...sultants praised their work. The project led to better results for ProBots.

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CASE STUDY Apex Elegance

Apex Elegance is a Canadian supplier. They refined their pricing with help from the solution. The case study does not mention the product name. There are no details about the challenge, solution, or ...results. No numbers or metrics are given. The industry and company size are not stated.

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Management Consulting

CASE STUDY GOPA Worldwide Consultants

Webkul delivered custom software development for GOPA Worldwide Consultants. The team responded quickly to requests and handled bug fixes and customizations. Dr. Mohamed Es Fih praised their responsi...veness and polite service. The project lead highlighted the team's hard work and adaptability. The solution improved the client's experience with tailored features.

Read more →
Retail

CASE STUDY RC Shop

OpenCart POS helped RC Shop, a retailer in Uzbekistan, improve their sales process. The solution made it easier for the store to manage sales and inventory. RC Shop used OpenCart POS to handle transa...ctions quickly. The system helped the retailer run their business more smoothly. The case shows how OpenCart POS supports retail operations.

Read more →

Video

OpenSource Helpdesk UVdesk Review By NetworkChuck

Video Thumbnail

Frequently Asked Questions(FAQ)

for UVdesk

What is UVdesk used for?

UVdesk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Workflow Management and Engagement Management .

What are the top features of UVdesk?

Ticketing, Personalization and Dashboard are some of the top features of UVdesk.

Who uses UVdesk?

UVdesk is used by Retail, Computer & Network Security and Hospitality among other industries.

What are UVdesk alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for UVdesk.

Where is UVdesk located?

UVdesk is headquartered at Noida, Uttar Pradesh.
lightning

Peers used UVdesk for helpdesk management and workflow management

UVdesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.59/5 ★

Read Reviews (13)
Custom Reports

3.98/5 ★

Read Reviews (44)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.59/5 ★

Read Reviews (13)
Custom Reports

3.98/5 ★

Read Reviews (44)

Software Failure Risk Guidance

?

for UVdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for UVdesk

Webkul Software Pvt Limited News

Product

Mobikul Mobile App for Shopify: Wallet Management Connector

Webkul introduces the Wallet Management Connector for the Mobikul Mobile App on Shopify. This feature allows users to manage wallet transactions, view balances, and make payments directly within the app. It enhances user experience with real-time updates and easy fund transfers, offering a seamless shopping experience.

Read more →
Product

User Guide of Magento 2 IndexNow Integration

Webkul has released the Magento 2 IndexNow Integration module, version 4.0.0, which enables Magento stores to automatically submit new and updated page URLs to search engines via the IndexNow API. This integration supports automatic and manual URL submissions, multilingual configurations, and works with various search engines like Bing and Yandex. The module aims to improve content visibility and search engine ranking for Magento stores.

Read more →
Product

Transaction Updates on Wallet Management App by Shopify

Shopify's Wallet Management App received updates to streamline transaction management for admins. The new features consolidate transaction data into a single table, improving efficiency and customer service. Admins can now easily access, review, and export transaction details, enhancing operational workflow. Customers benefit from a transparent financial summary, with clear visibility of their transaction history.

Read more →

Webkul Software Pvt Limited Profile

Company Name

Webkul Software Pvt Limited

Company Website

https://webkul.com/

HQ Location

Noida, Uttar Pradesh

Employees

51-100

Social

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Financials

PRIVATE