UVdesk Overview
This is a summary of the comprehensive capabilities and benefits of UVdesk based on over 692 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
UVdesk, Mojo Helpdesk, HaloITSM, Cayzu Help Desk, DeskXpand, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if UVdesk is right for your needs? Our Cuspera AI engine can evaluate how UVdesk fits your specific business needs, industry, and context. Get your personalized assessment report today.
UVdesk supports business activities such as:
- Helpdesk Management
- Workflow Management
- Engagement Management
- Social Media Analytics
- Knowledge Management
UVdesk can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Improve Brand Engagement, Improve Efficiency, etc. It can help manage these activities if you use E-Mail Promotions and Website for these needs. As a solution, UVdesk's capabilities include Ticketing, Personalization, Dashboard, etc.
UVdesk Retail Vertical is its biggest customer base.
Reviews
"...You can integrate UVdesk Helpdesk System with your Magento 2 Store...." Top 15+ Magento 2 Help Desk Extension Free & Premium in 2019 | Magento 2.3 Compatible
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well UVdesk solved their Help Desk needs. Cuspera uses 692 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using UVdesk.
Use Cases
Peers recommend Helpdesk Management , Workflow Management , Engagement Management , as the business use cases that they have been most satisfied while using UVdesk.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Helpdesk Management |
4.43/5 ★ |
"...You can integrate UVdesk Helpdesk System with your Magento 2 Store...." Top 15+ Magento 2 Help Desk Extension Free & Premium in 2019 | Magento 2.3 Compatible |
Workflow Management with E-Mail |
4.76/5 ★ |
"...Ticket is created in such a way that it can be assigned to anybody to balance the workflow...." Peer review by parul k., Executive II (Quality Department), Computer & Network Security |
Engagement Management with E-Mail, Promotions and Website |
4.85/5 ★ |
"...UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more...." Peer review |
engaging and following up |
4.81/5 ★ |
"...Disqus Engage App. ..." Open Source Helpdesk System for eCommerce, Marketplaces & Multichannel |
PEER EXPERIENCES | |
---|---|
Helpdesk Management |
4.43/5 ★ |
"...You can integrate UVdesk Helpdesk System with your Magento 2 Store...." Top 15+ Magento 2 Help Desk Extension Free & Premium in 2019 | Magento 2.3 Compatible |
|
Workflow Management with E-Mail |
4.76/5 ★ |
"...Ticket is created in such a way that it can be assigned to anybody to balance the workflow...." Peer review by parul k., Executive II (Quality Department), Computer & Network Security |
|
Engagement Management with E-Mail, Promotions and Website |
4.85/5 ★ |
"...UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more...." Peer review |
|
engaging and following up |
4.85/5 ★ |
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 692 insights from peers and experts to help you assess how these UVdesk use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for UVdesk
What is UVdesk used for?
What are the top features of UVdesk?
Who uses UVdesk?
What are UVdesk alternatives?
Where is UVdesk located?
Popular Business Setting
for UVdesk
Top Industries
- Retail
- Computer & Network Security
- Hospitality
Popular in
- Small Business
- Large Enterprise
- Mid Market
UVdesk Alternatives
Peer and Expert Opinion on Features
for UVdesk
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Ticketing | Read Reviews (77) |
Personalization | Read Reviews (9) |
Dashboard | Read Reviews (9) |
Templates | Read Reviews (5) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Ticketing | Read Reviews (77) |
Personalization | Read Reviews (9) |
Dashboard | Read Reviews (9) |
Templates | Read Reviews (5) |
IT and Other Capabilities
for UVdesk
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (34) |
Data Export | Read Reviews (25) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (34) |
Data Export | Read Reviews (25) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (25) |
Chat Support | Read Reviews (11) |
Phone Support | Read Reviews (11) |
24/7 Support | Read Reviews (155) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (25) |
Chat Support | Read Reviews (11) |
Phone Support | Read Reviews (11) |
24/7 Support | Read Reviews (155) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (13) |
Custom Reports | Read Reviews (44) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (13) |
Custom Reports | Read Reviews (44) |
Software Failure Risk Guidance
?for UVdesk
Overall Risk Meter
Top Failure Risks for UVdesk
Vendor Profile Details
Company Name
WebKul
Company Website
https://webkul.com/HQ Location
Noida, Uttar Pradesh
Employees
51-100
Social
Financials
PRIVATE