Customer stories

Product Business Settings

UVdesk is popular in Retail, Computer & Network Security, and Hospitality industries and is widely used by Small Business, Large Enterprise, and Mid Market.

Integrations

E-Commerce Platform
E-Commerce Software
Community Management
Content Management Systems

UVdesk Product Overview

Uvdesk is an open-source helpdesk system for eCommerce, marketplaces, and multichannel support. Built on PHP/Symfony, it offers features like workflow automation, email piping, and knowledgebase integration.

How satisfied the customers are with UVdesk use-cases

Reviews

"...Another very important feature is that it has a knowledge base that can generate frequent questions and answers...." Peer review by Samuel G, Arquitecto de datos

UVdesk Customer Insights, Testimonials and Case Studies

How does UVdesk address your Helpdesk Management Challenges?

What makes UVdesk ideal for Workflow Management?

How can UVdesk optimize your Engagement Management Workflow?

Why is UVdesk the best choice for Social Media Analytics?

What Are the key features of UVdesk for Knowledge Management?

What is UVdesk used for?

UVdesk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Workflow Management and Engagement Management .

What are the top features of UVdesk?

Ticketing, Personalization and Dashboard are some of the top features of UVdesk.

Who uses UVdesk?

UVdesk is used by Retail, Computer & Network Security and Hospitality among other industries.

What are UVdesk alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for UVdesk.

Where is UVdesk located?

UVdesk is headquartered at Noida, Uttar Pradesh.

11 buyers and buying teams have used Cuspera to assess how well UVdesk solved their Help Desk needs. Cuspera uses 692 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Pasar Maya - Retail

Webkul helped Pasar Maya launch an Indonesian WooCommerce marketplace. The team provided responsive support, handled custom requests, and fixed bugs quickly. Pasar Maya used WooCommerce Marketplace D...evelopment to build their online retail platform. The project focused on customizations and reliable code. The customer praised Webkul for their hard work and polite service.

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Ferrum Decor - Retail

Ferrum Decor used Magento 2 to run their furniture store in Ukraine. They wanted a strong eCommerce platform for their business. Webkul helped them set up and customize Magento 2 for their needs. The... solution made it easier for Ferrum Decor to manage products and sales online. This improved their online store experience for customers.

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24Dokan - Retail

24Dokan used Webkul's mobile app solution to launch a Malaysia-based Arabic grocery marketplace. The app helped 24Dokan offer a seamless shopping experience for customers. Webkul provided responsive ...support and customizations. The project lead praised the team's hard work and attention to detail. The solution enabled 24Dokan to serve the local grocery market efficiently.

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Pickaboo - E Commerce

Pickaboo, an e-commerce startup from Bangladesh, has become a leading online shopping destination since its launch in 2016. It offers a wide range of products including electronics, fashion, and home... appliances. The company has grown rapidly and is aiming to become Bangladesh's first unicorn in the e-commerce sector. Pickaboo's CEO, Morin Talukder, has leveraged digital advertising and social media to boost the company's presence. The Pickaboo Mobile Mela was a successful campaign that tapped into the growing demand for smartphones in Bangladesh.

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Apex Elegance

Apex Elegance is a Canadian supplier. They refined their pricing with help from the solution. The case study does not mention the product name. There are no details about the challenge, solution, or ...results. No numbers or metrics are given. The industry and company size are not stated.

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Kohinura - Consumer Goods

Kohinura used Magento 2 and Webkul to build an online jewelry marketplace. The brand wanted to sell jewelry online in India. Webkul provided marketplace development services for their eCommerce needs.... Kohinura now has a digital platform to reach more customers and grow their jewelry business.

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OpenSource Helpdesk UVdesk Review By NetworkChuck

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Peers used UVdesk for helpdesk management and workflow management

UVdesk Competitors

UVdesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.59/5 ★

Read Reviews (13)
Custom Reports

3.98/5 ★

Read Reviews (44)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.59/5 ★

Read Reviews (13)
Custom Reports

3.98/5 ★

Read Reviews (44)

UVdesk Integrations

UVdesk integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.56/5 ★

Read Reviews (34)
Data Export

3.18/5 ★

Read Reviews (25)

BigCommerce

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

PrestaShop

4.28 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OpenCart

4.2 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Disqus

4.17 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Joomla! CMS

4.11 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for UVdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for UVdesk

Webkul Software Pvt Limited News

Product
 

Guide For Odoo Website Advance Filter Management

Webkul has introduced the Odoo Website Advance Filter Management module, which enhances the shopping experience by displaying only in-stock products when customers apply filters like size or color. This module works with the Odoo Website Hide Out Of Stock Products module and dynamically updates filter options based on stock availability. It operates independently of existing inventory rules and supports Odoo versions 17 to 19.

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Qwen3-TTS: Multilingual, Real-Time Speech AI

Webkul introduces Qwen3-TTS, a multilingual, real-time text-to-speech model supporting ten languages, including Chinese and English. The model offers advanced features like dialect awareness, context-sensitive speech generation, and ultra-low latency streaming. It allows users to control voice attributes such as emotion and rhythm, making it ideal for voice assistants and chatbots. The model's open weights enable easy experimentation and deployment.

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Shipentegra Shipping: Multi-vendor Marketplace for Shopify

Webkul has launched Shipentegra Shipping, a new feature for its Multi-vendor Marketplace on Shopify. This integration allows admins to connect multiple carriers, automate order fulfillment, and streamline shipping workflows. The app enhances delivery accuracy and scalability, offering global shipping services at competitive prices. It is available for $10 per month in addition to the current Multivendor plan.

Read more →
Product
 

Mobikul Mobile App for Shopify: Wallet Management Connector

Webkul introduces the Wallet Management Connector for the Mobikul Mobile App on Shopify. This feature allows users to manage wallet transactions, view balances, and make payments directly within the app. It enhances user experience with real-time updates and easy fund transfers, offering a seamless shopping experience.

Read more →

Webkul Software Pvt Limited Profile

Company Name

Webkul Software Pvt Limited

Company Website

https://webkul.com/

HQ Location

Noida, Uttar Pradesh

Employees

51-100

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Financials

PRIVATE