UVdesk Overview

This is a summary of the comprehensive capabilities and benefits of UVdesk based on over 692 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

UVdesk, Mojo Helpdesk, HaloITSM, Cayzu Help Desk, DeskXpand, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if UVdesk is right for your needs? Our Cuspera AI engine can evaluate how UVdesk fits your specific business needs, industry, and context. Get your personalized assessment report today.

UVdesk supports business activities such as:

  • Helpdesk Management
  • Workflow Management
  • Engagement Management
  • Social Media Analytics
  • Knowledge Management

UVdesk can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Improve Brand Engagement, Improve Efficiency, etc. It can help manage these activities if you use E-Mail Promotions and Website for these needs. As a solution, UVdesk's capabilities include Ticketing, Personalization, Dashboard, etc.

UVdesk Retail Vertical is its biggest customer base.

Reviews

"...You can integrate UVdesk Helpdesk System with your Magento 2 Store...." Top 15+ Magento 2 Help Desk Extension Free & Premium in 2019 | Magento 2.3 Compatible

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well UVdesk solved their Help Desk needs. Cuspera uses 692 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using UVdesk.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Efficiency
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Workflow Management , Engagement Management , as the business use cases that they have been most satisfied while using UVdesk.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management

4.43/5 ★

Read Reviews (224)

"...You can integrate UVdesk Helpdesk System with your Magento 2 Store...." Top 15+ Magento 2 Help Desk Extension Free & Premium in 2019 | Magento 2.3 Compatible
Workflow Management with E-Mail

4.76/5 ★

Read Reviews (18)

"...Ticket is created in such a way that it can be assigned to anybody to balance the workflow...."
Engagement Management with E-Mail, Promotions and Website

4.85/5 ★

Read Reviews (16)

"...UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more...."
engaging and following up

4.81/5 ★

Read Reviews (12)

"...Disqus Engage App. ..."
PEER EXPERIENCES
Helpdesk Management

4.43/5 ★

Read Reviews (224)

"...You can integrate UVdesk Helpdesk System with your Magento 2 Store...." Top 15+ Magento 2 Help Desk Extension Free & Premium in 2019 | Magento 2.3 Compatible
Workflow Management with E-Mail

4.76/5 ★

Read Reviews (18)

"...Ticket is created in such a way that it can be assigned to anybody to balance the workflow...." Peer review by parul k., Executive II (Quality Department), Computer & Network Security
Engagement Management with E-Mail, Promotions and Website

4.85/5 ★

Read Reviews (16)

"...UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more...." Peer review
engaging and following up

4.85/5 ★

Read Reviews (12)

16+ more Business Use Cases

Our AI advisor, Wyz, harnessed 692 insights from peers and experts to help you assess how these UVdesk use cases fit your Help Desk needs.

Frequently Asked Questions(FAQ)

for UVdesk

What is UVdesk used for?

UVdesk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Workflow Management and Engagement Management .

What are the top features of UVdesk?

Ticketing, Personalization and Dashboard are some of the top features of UVdesk.

Who uses UVdesk?

UVdesk is used by Retail, Computer & Network Security and Hospitality among other industries.

What are UVdesk alternatives?

Mojo Helpdesk, HaloITSM, Cayzu Help Desk and DeskXpand are popular alternatives for UVdesk.

Where is UVdesk located?

UVdesk is headquartered at Noida, Uttar Pradesh.

Popular Business Setting

for UVdesk

Top Industries

  • Retail
  • Computer & Network Security
  • Hospitality

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Peers used UVdesk to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for UVdesk

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.50/5 ★

Read Reviews (77)
Personalization

4.26/5 ★

Read Reviews (9)
Dashboard

1.11/5 ★

Read Reviews (9)
Templates

2.07/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Ticketing

4.50/5 ★

Read Reviews (77)
Personalization

4.26/5 ★

Read Reviews (9)
Dashboard

1.11/5 ★

Read Reviews (9)
Templates

2.07/5 ★

Read Reviews (5)

IT and Other Capabilities

for UVdesk

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.56/5 ★

Read Reviews (34)
Data Export

3.18/5 ★

Read Reviews (25)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.56/5 ★

Read Reviews (34)
Data Export

3.18/5 ★

Read Reviews (25)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.75/5 ★

Read Reviews (25)
Chat Support

4.68/5 ★

Read Reviews (11)
Phone Support

4.68/5 ★

Read Reviews (11)
24/7 Support

4.64/5 ★

Read Reviews (155)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.75/5 ★

Read Reviews (25)
Chat Support

4.68/5 ★

Read Reviews (11)
Phone Support

4.68/5 ★

Read Reviews (11)
24/7 Support

4.64/5 ★

Read Reviews (155)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.59/5 ★

Read Reviews (13)
Custom Reports

3.98/5 ★

Read Reviews (44)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.59/5 ★

Read Reviews (13)
Custom Reports

3.98/5 ★

Read Reviews (44)

Software Failure Risk Guidance

?

for UVdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for UVdesk

Vendor Profile Details

Company Name

WebKul

Company Website

https://webkul.com/

HQ Location

Noida, Uttar Pradesh

Employees

51-100

Social

Financials

PRIVATE