UVdesk Overview

Uvdesk is an open-source helpdesk system for eCommerce, marketplaces, and multichannel support. Built on PHP/Symfony, it offers features like workflow automation, email piping, and knowledgebase integration.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using UVdesk.

Other use cases:

  • Social Media Analytics
  • Knowledge Management
  • Customer Feedback Management
  • Collaboration
  • Sending & Publishing Communications
  • Rating And Review Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using UVdesk.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Efficiency
  • Improve Internal Communications
See all business priorities See less business priorities

UVdesk Use-Cases and Business Priorities: Customer Satisfaction Data

UVdesk works with different mediums / channels such as E-Mail. Promotions. and Website.

UVdesk's features include Ticketing, Personalization, Dashboard, etc. and UVdesk support capabilities include Email Support, Chat Support, Phone Support, etc. also UVdesk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc...." Peer review from Webkul Software

UVdesk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for UVdesk

Top Industries

  • Retail
  • Computer & Network Security
  • Hospitality

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

UVdesk is popular in Retail, Computer & Network Security, and Hospitality and is widely used by Small Business, Large Enterprise, and Mid Market.

UVdesk Customer wins, Customer success stories, Case studies

What makes UVdesk ideal for Helpdesk Management?

What solutions does UVdesk provide for Workflow Management?

How efficiently Does UVdesk manage your Engagement Management?

Why is UVdesk the best choice for Social Media Analytics?

What Are the key features of UVdesk for Knowledge Management?

11 buyers and buying teams have used Cuspera to assess how well UVdesk solved their Help Desk needs. Cuspera uses 692 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Pasar Maya - Retail

Webkul helped Pasar Maya launch an Indonesian WooCommerce marketplace. The team provided responsive support, handled custom requests, and fixed bugs quickly. Pasar Maya used WooCommerce Marketplace D...evelopment to build their online retail platform. The project focused on customizations and reliable code. The customer praised Webkul for their hard work and polite service.

Read on →

Ferrum Decor - Retail

Ferrum Decor used Magento 2 to run their furniture store in Ukraine. They wanted a strong eCommerce platform for their business. Webkul helped them set up and customize Magento 2 for their needs. The... solution made it easier for Ferrum Decor to manage products and sales online. This improved their online store experience for customers.

Read on →

24Dokan - Retail

24Dokan used Webkul's mobile app solution to launch a Malaysia-based Arabic grocery marketplace. The app helped 24Dokan offer a seamless shopping experience for customers. Webkul provided responsive ...support and customizations. The project lead praised the team's hard work and attention to detail. The solution enabled 24Dokan to serve the local grocery market efficiently.

Read on →

Pickaboo - E Commerce

Pickaboo, an e-commerce startup from Bangladesh, has become a leading online shopping destination since its launch in 2016. It offers a wide range of products including electronics, fashion, and home... appliances. The company has grown rapidly and is aiming to become Bangladesh's first unicorn in the e-commerce sector. Pickaboo's CEO, Morin Talukder, has leveraged digital advertising and social media to boost the company's presence. The Pickaboo Mobile Mela was a successful campaign that tapped into the growing demand for smartphones in Bangladesh.

Read on →

Apex Elegance

Apex Elegance is a Canadian supplier. They refined their pricing with help from the solution. The case study does not mention the product name. There are no details about the challenge, solution, or ...results. No numbers or metrics are given. The industry and company size are not stated.

Read on →

Kohinura - Consumer Goods

Kohinura used Magento 2 and Webkul to build an online jewelry marketplace. The brand wanted to sell jewelry online in India. Webkul provided marketplace development services for their eCommerce needs.... Kohinura now has a digital platform to reach more customers and grow their jewelry business.

Read on →

OpenSource Helpdesk UVdesk Review By NetworkChuck

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Frequently Asked Questions(FAQ)

for UVdesk

What is UVdesk used for?

UVdesk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Workflow Management and Engagement Management .

What are the top features of UVdesk?

Ticketing, Personalization and Dashboard are some of the top features of UVdesk.

Who uses UVdesk?

UVdesk is used by Retail, Computer & Network Security and Hospitality among other industries.

What are UVdesk alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for UVdesk.

Where is UVdesk located?

UVdesk is headquartered at Noida, Uttar Pradesh.
lightning

Peers used UVdesk for helpdesk management and workflow management

UVdesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.59/5 ★

Read Reviews (13)
Custom Reports

3.98/5 ★

Read Reviews (44)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.59/5 ★

Read Reviews (13)
Custom Reports

3.98/5 ★

Read Reviews (44)

Software Failure Risk Guidance

?

for UVdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for UVdesk

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Webkul Software Pvt Limited Profile

Company Name

Webkul Software Pvt Limited

Company Website

https://webkul.com/

HQ Location

Noida, Uttar Pradesh

Employees

51-100

Social

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Financials

PRIVATE