UVdesk Overview
Uvdesk is an open-source helpdesk system for eCommerce, marketplaces, and multichannel support. Built on PHP/Symfony, it offers features like workflow automation, email piping, and knowledgebase integration.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using UVdesk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using UVdesk.
UVdesk Use-Cases and Business Priorities: Customer Satisfaction Data
UVdesk works with different mediums / channels such as E-Mail. Promotions. and Website.
UVdesk's features include Ticketing, Personalization, Dashboard, etc. and UVdesk support capabilities include Email Support, Chat Support, Phone Support, etc. also UVdesk analytics capabilities include Analytics, and Custom Reports.
Reviews
"...UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more...." Peer review
Peer review evidence (same sources as the product rating summary)
"...It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc...." Peer review from Webkul Software
"...Ticket is created in such a way that it can be assigned to anybody to balance the workflow...." Peer review by parul k., Executive II (Quality Department), Computer & Network Security
"...UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more...." Peer review
UVdesk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for UVdesk
Top Industries
- Retail
- Computer & Network Security
- Hospitality
Popular in
- Small Business
- Large Enterprise
- Mid Market
UVdesk is popular in Retail, Computer & Network Security, and Hospitality and is widely used by Small Business, Large Enterprise, and Mid Market.
UVdesk Customer wins, Customer success stories, Case studies
Why is UVdesk the best choice for Helpdesk Management?
What makes UVdesk ideal for Workflow Management?
How does UVdesk address your Engagement Management Challenges?
How efficiently Does UVdesk manage your Knowledge Management?
11 buyers and buying teams have used Cuspera to assess how well UVdesk solved their Help Desk needs. Cuspera uses 692 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
OpenSource Helpdesk UVdesk Review By NetworkChuck
Frequently Asked Questions (FAQ)
What buyers ask before choosing UVdesk
What is UVdesk used for?
What are the top features of UVdesk?
Who uses UVdesk?
What are UVdesk alternatives?
Where is UVdesk located?
Peers used UVdesk for helpdesk management and workflow management
UVdesk Competitors
UVdesk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (44) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (44) |
UVdesk Integrations
UVdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for UVdesk
Overall Risk Meter
Top Failure Risks for UVdesk
Webkul Software Pvt Limited News
Webkul Product Auction for Shopify
Webkul has introduced the Product Auction app for Shopify, enhancing eCommerce stores with robust auction and bidding features. This app integrates with Shopify's Multi-Vendor Marketplace, allowing merchants to manage auctions, enable real-time bid updates, and offer advanced features like proxy and popcorn bidding. The app aims to streamline auction workflows and improve customer engagement in online auctions.
Krayin CRM new features - Webkul Blog
Webkul has released new features for Krayin CRM, including a Quick Add modal for streamlined record creation, drag-and-drop calendar updates, and various bug fixes. A critical security patch addresses an authentication bypass vulnerability in the installer. Users are advised to upgrade promptly to ensure security and benefit from the enhanced workflows.
Guide For Odoo Website Advance Filter Management
Webkul has introduced the Odoo Website Advance Filter Management module, which enhances the shopping experience by displaying only in-stock products when customers apply filters like size or color. This module works with the Odoo Website Hide Out Of Stock Products module and dynamically updates filter options based on stock availability. It operates independently of existing inventory rules and supports Odoo versions 17 to 19.
Qwen3-TTS: Multilingual, Real-Time Speech AI
Webkul introduces Qwen3-TTS, a multilingual, real-time text-to-speech model supporting ten languages, including Chinese and English. The model offers advanced features like dialect awareness, context-sensitive speech generation, and ultra-low latency streaming. It allows users to control voice attributes such as emotion and rhythm, making it ideal for voice assistants and chatbots. The model's open weights enable easy experimentation and deployment.
Webkul Software Pvt Limited Profile
Company Name
Webkul Software Pvt Limited
Company Website
https://webkul.com/HQ Location
Noida, Uttar Pradesh
Employees
51-100
Social
Financials
PRIVATE
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