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UVdesk vs NinjaOne (formerly NinjaRMM): 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of UVdesk vs. NinjaOne (formerly NinjaRMM) is based on a specific set of business needs and context. The comparison uses 2080 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UVdesk and NinjaOne (formerly NinjaRMM)

UVdesk, NinjaOne (formerly NinjaRMM), Mojo Helpdesk, HaloITSM, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UVdesk covers Helpdesk Management, Workflow Management with E-Mail, Engagement Management with E-Mail, Social Media Management, etc.

NinjaOne (formerly NinjaRMM) focuses on Helpdesk Management with Phone Calls, Training & Onboarding, Sales Document Management, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UVdesk

Focus area

Software Failure Risk

  • medium

logo NinjaOne (formerly NinjaRMM)

Focus area

Software Failure Risk

  • medium

About

Helpdesk System - uvdesk.com

Top rated UEM & IT Management Software

Financials

PRIVATE

SERIES C

Business Need

Total Processes
(we found evidences for)

27

34

Total Goals
(we found evidences for)

6

8

Top Processes

Evidences indicate better relative satisfaction



workflow management


engagement management

engaging and following up


social media management

social media analytics


knowledge management


customer feedback management

measuring customer satisfaction



communication management

sending & publishing communications


rating and review management


training & onboarding


follower management


products & pricelist management


discount management


promotion management


content management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve efficiency

  • Improve internal communications

  • See 3 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Grow market share

  • Improve efficiency

  • Increase sales & revenue

  • Improve ROI

  • Enter new markets internationally or locally

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • channel partners

  • promotions

  • website

  • chat

  • See 3 more
  • phone calls

  • e-mail

  • channel partners

  • promotions

  • website

  • chat

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting