ConnectWise Automate Overview
ConnectWise Automate boosts IT efficiency by automating technical tasks and improving ROI. A free trial is available for this powerful RMM software.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using ConnectWise Automate.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Automate.
ConnectWise Automate Use-Cases and Business Priorities: Customer Satisfaction Data
ConnectWise Automate works with different mediums / channels such as Offline. On Premises. User Generated Content etc.
ConnectWise Automate's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and ConnectWise Automate support capabilities include Email Support, Chat Support, Phone Support, etc. also ConnectWise Automate analytics capabilities include Analytics, and Custom Reports.
Reviews
"...It's a good ticketing tool that has a lot of other uses as well such as a knowledge base...." Peer review by User in Information Technology and Services, Information Technology and Services
ConnectWise Automate, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ConnectWise Automate
Top Industries
- Information Technology and Services
- Transportation/Trucking/Railroad
- Computer & Network Security
Popular in
- Small Business
- Mid Market
- Enterprise
ConnectWise Automate is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on ConnectWise Automate Use Cases
What solutions does ConnectWise Automate provide for Helpdesk Management?
What Are the key features of ConnectWise Automate for Knowledge Management?
What makes ConnectWise Automate ideal for Workflow Management?
What Are the key features of ConnectWise Automate for Proposal & Quote Management?
How does ConnectWise Automate facilitate Onboarding?
34+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well ConnectWise Automate solved their Reviews and Reputation needs. Cuspera uses 1927 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Case Studies
Case Study Innovative Computing Systems
Case Study Syrex
Case Study Clark Integrated Technologies
Case Study Keller Logistics Group
Case Study Simpatico Systems
Case Study Techvera
Frequently Asked Questions(FAQ)
for ConnectWise Automate
What is ConnectWise Automate?
ConnectWise Automate is a cloud-based IT management tool that helps to deliver IT services and helps companies track and manage IT assets from a single location. It gains better visibility, removes delivery roadblocks, and increases service without increasing costs through a solution that helps to master discovery, management, patching, monitoring, and automation.
Boost the effectiveness of IT teams and simplify every aspect of business with flexible remote monitoring and management from ConnectWise Automate. Eliminate blind spots in supported environments, automate any IT support task, and support more endpoints without adding headaches or headcount. It provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.
Key features include asset discovery, endpoint management, patching, monitoring, and automation. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.
What is ConnectWise Automate used for?
What are the top features of ConnectWise Automate?
Who uses ConnectWise Automate?
What are ConnectWise Automate alternatives?
Where is ConnectWise Automate located?
Peers used ConnectWise Automate for helpdesk management and knowledge management
ConnectWise Automate Competitors
ConnectWise Automate Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (31) |
| Custom Reports | Read Reviews (182) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (31) |
| Custom Reports | Read Reviews (182) |
Software Failure Risk Guidance
?for ConnectWise Automate
Overall Risk Meter
Top Failure Risks for ConnectWise Automate
ConnectWise, LLC News
ConnectWise Launches AI-Powered PSA, M365 Security Suite With Microsoft And Pax8 ... - CRN
ConnectWise introduced an AI-powered PSA solution, a new Microsoft 365 Security Suite developed with Microsoft and Pax8, and a next-generation SIEM, all built on its Asio platform. These launches aim to streamline operations, enhance security, and reduce tool sprawl for managed service providers (MSPs) through unified workflows and integrated automation.
Attackers breached ConnectWise, compromised customer ScreenConnect instances
ConnectWise disclosed that a sophisticated threat actor breached its systems, compromising ScreenConnect cloud instances for a small number of customers. The attack exploited CVE-2025-3935, a critical ViewState deserialization vulnerability in ScreenConnect versions 25.2.3 and earlier, enabling remote code execution. ConnectWise patched the flaw on April 24 and reports no further suspicious activity since.
ConnectWise Confirms Hack, Very Small Number of Customers Affected
ConnectWise confirmed a cyberattack by a nation-state actor targeting its ScreenConnect remote access software. The breach impacted a very small number of customers. ConnectWise responded by patching ScreenConnect, increasing security monitoring, and launching an investigation with Mandiant. No further suspicious activity has been detected in customer environments.
ConnectWise Further Strengthens Leadership Team with Two New Appointments
ConnectWise has strengthened its leadership team by appointing two new executives.
ConnectWise, LLC Profile
HQ Location
4110 George Rd., Suite 200, Tampa, FL 33634, USA
Employees
501-1000
Social
Financials
M&A
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