ConnectWise Automate Overview
ConnectWise Automate boosts IT efficiency by automating technical tasks and improving ROI. A free trial is available for this powerful RMM software.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using ConnectWise Automate.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Automate.
ConnectWise Automate Use-Cases and Business Priorities: Customer Satisfaction Data
ConnectWise Automate works with different mediums / channels such as Offline. On Premises. User Generated Content etc.
ConnectWise Automate's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and ConnectWise Automate support capabilities include Email Support, Chat Support, Phone Support, etc. also ConnectWise Automate analytics capabilities include Analytics, and Custom Reports.
Reviews
"...All of our project team and support desk use ConnectSise Automate (formerly LabTech) to remotely manage all of our clients' computer systems (both workstations and servers)...." Peer review by Engineer in Information Technology
Peer review evidence (same sources as the product rating summary)
"...We used every day for HelpDesk ticketing and queues...." Peer review by Felipe R., Intégration TI, Computer & Network Security
"...For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version...." Peer review by Chris T, Information Technology and Services
"...One single location for all data (for NOC)Easily scalableEnforces consistent workflows (once the are configured)..." Peer review by Verified User, Director in Information Technology, Legal Services
ConnectWise Automate, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ConnectWise Automate
Top Industries
- Information Technology and Services
- Transportation/Trucking/Railroad
- Computer & Network Security
Popular in
- Small Business
- Mid Market
- Enterprise
ConnectWise Automate is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.
ConnectWise Automate Customer wins, Customer success stories, Case studies
How efficiently Does ConnectWise Automate manage your Helpdesk Management?
What benefits does ConnectWise Automate offer for Knowledge Management?
How can ConnectWise Automate optimize your Workflow Management Workflow?
What Are the key features of ConnectWise Automate for Proposal & Quote Management?
How efficiently Does ConnectWise Automate manage your Onboarding?
11 buyers and buying teams have used Cuspera to assess how well ConnectWise Automate solved their Reviews and Reputation needs. Cuspera uses 1927 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Starport Managed Services - IT Services - Medium
The Reactive Support Era Is Over: ConnectWise ...
Global Technology Distribution Council
ConnectWise Expands EMEA Leadership Presence as MSP Industry Enters the ...
Frequently Asked Questions (FAQ)
What buyers ask before choosing ConnectWise Automate
What is ConnectWise Automate?
ConnectWise Automate is a cloud-based IT management tool that helps to deliver IT services and helps companies track and manage IT assets from a single location. It gains better visibility, removes delivery roadblocks, and increases service without increasing costs through a solution that helps to master discovery, management, patching, monitoring, and automation.
Boost the effectiveness of IT teams and simplify every aspect of business with flexible remote monitoring and management from ConnectWise Automate. Eliminate blind spots in supported environments, automate any IT support task, and support more endpoints without adding headaches or headcount. It provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.
Key features include asset discovery, endpoint management, patching, monitoring, and automation. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.
What is ConnectWise Automate used for?
What are the top features of ConnectWise Automate?
Who uses ConnectWise Automate?
What are ConnectWise Automate alternatives?
Where is ConnectWise Automate located?
Peers used ConnectWise Automate for helpdesk management and knowledge management
ConnectWise Automate Competitors
ConnectWise Automate Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (31) |
| Custom Reports | Read Reviews (182) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (31) |
| Custom Reports | Read Reviews (182) |
Software Failure Risk Guidance
?for ConnectWise Automate
Overall Risk Meter
Top Failure Risks for ConnectWise Automate
ConnectWise, LLC News
ConnectWise opens Australian data centre for x360Recover
ConnectWise has launched an Australian data centre for its x360Recover service, enhancing data residency and disaster recovery for APAC partners. The facility supports cloud, hybrid, and on-premises environments, offering SOC 2 Type II certification. New features include automated backup integrity testing and integration with ConnectWise SIEM, aimed at improving operational resilience and compliance for managed service providers and IT teams.
ConnectWise Expands x360Recover Across APAC with New Australian Data Centre and Product Enhancements
ConnectWise has expanded its x360Recover solution in the APAC region by launching a new data center in Australia. This development enhances business continuity and disaster recovery options for MSPs and IT teams, offering local data residency and reduced latency. The solution integrates with ConnectWise SIEM, improving cybersecurity and recovery workflows.
ConnectWise Appoints Cybersecurity and Enterprise Tech Leader Craig Rones as Chief Marketing Officer
ConnectWise has appointed Craig Rones as Chief Marketing Officer. Rones, with over 20 years of experience in cybersecurity and technology companies, will lead ConnectWise's global marketing strategy. He aims to enhance the company's platform positioning and drive partner success through AI-native solutions, focusing on revenue growth and operational efficiency for Managed Service Providers.
ConnectWise deepens SentinelOne partnership
ConnectWise has expanded its partnership with SentinelOne to enhance its managed security services by integrating SentinelOne's extended detection and response (XDR) and other advanced security features. This integration aims to simplify the technology stack for managed service providers (MSPs) by incorporating SentinelOne's comprehensive security suite, including application security and AI prompt security, into ConnectWise's offerings.
ConnectWise, LLC Profile
HQ Location
4110 George Rd., Suite 200, Tampa, FL 33634, USA
Employees
501-1000
Social
Financials
M&A
