ConnectWise Automate: Product updates, Customer stories, and Insights | 2026 Cuspera

ConnectWise ScreenConnect helps Relentless Solutions deliver better IT services. Relentless Solutions uses ScreenConnect to improve operations and cut costs. The tool helps them serve retail and whol...esale clients across the US and Caribbean. Their team uses it to boost business processes and employee productivity. Relentless Solutions values accountability, communication, and innovation. They support hundreds of small and medium-sized companies with this solution.
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ConnectWise helped Present, a Canada-based MSP, scale its cybersecurity business. Present used ConnectWise business management, unified monitoring, and cybersecurity solutions. The ConnectWise Market...place gave Present more technology options for their clients. Present achieved a customer satisfaction rating of over 95% for three years. The partnership helped Present deliver better IT services and reduce costs for their clients.
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ConnectWise helped Advanced Network Products, an MSP, solve service quality and operational chaos. ANP struggled with disconnected sales, service, and project teams. Clients could not easily get stat...us updates. In 2012, ANP adopted ConnectWise to streamline operations and improve visibility. They also used Service Leadership, Inc. to gain insights into financial and operational performance.
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ConnectWise helped Emerge IT Solutions fix problems with cross-selling and business silos. Before, teams worked separately and used different quotes, which caused confusion and lost revenue. There wa...s no single place for information, so billing mistakes happened. With ConnectWise, Emerge IT Solutions made their process smoother and more consistent. They improved transparency, unified their quotes, and reduced missed revenue.
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ConnectWise Automate helped Guaranty Bank & Trust manage IT for nine branches with a small team. The bank's three-person IT staff was overwhelmed by manual work. ConnectWise Automate automated IT pro...cesses and enabled remote monitoring and support. This saved the bank $100,000 a year in staffing costs. The solution also helped maintain FDIC compliance.
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ConnectWise Asio helped ited support a fast mergers and acquisitions strategy. ited needed an open ecosystem, new tools, and a platform for growth. They used ConnectWise Business Management Solutions..., ConnectWise Automate, and cybersecurity tools. ited built its business operations on ConnectWise Asio. This platform helped ited grow and manage technology for its clients.
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