ConnectWise Automate Overview

ConnectWise Automate boosts IT efficiency by automating technical tasks and improving ROI. A free trial is available for this powerful RMM software.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using ConnectWise Automate.

Other use cases:

  • Proposal & Quote Management
  • Onboarding
  • Contact List Management
  • Lifetime Value Management
  • Collaboration
  • Contract Management
  • Products & Pricelist Management
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Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Automate.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve Visibility
  • Improve Stakeholder Relations
  • Shorten Ramp Up Time
  • Establish Thought Leadership
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ConnectWise Automate Use-Cases and Business Priorities: Customer Satisfaction Data

ConnectWise Automate works with different mediums / channels such as Offline. On Premises. User Generated Content etc.

ConnectWise Automate's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and ConnectWise Automate support capabilities include Email Support, Chat Support, Phone Support, etc. also ConnectWise Automate analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Helps with our internal helpdesk...." Peer review by Executive Sponsor

ConnectWise Automate, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ConnectWise Automate

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ConnectWise Automate is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on ConnectWise Automate Use Cases

Why is ConnectWise Automate the best choice for Helpdesk Management?

How does ConnectWise Automate facilitate Knowledge Management?

What makes ConnectWise Automate ideal for Workflow Management?

What makes ConnectWise Automate ideal for Proposal & Quote Management?

How can ConnectWise Automate optimize your Onboarding Workflow?

11 buyers and buying teams have used Cuspera to assess how well ConnectWise Automate solved their Reviews and Reputation needs. Cuspera uses 1927 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Case Studies

Information Technology and Services

CASE STUDY Massive IT

ConnectWise Partner Program helped Massive IT meet rising demand for cybersecurity services. Massive IT needed to improve their sales and marketing approach. ConnectWise became an extension of their ...team. This partnership created new growth opportunities. Massive IT improved their go-to-market strategy. They achieved faster results with ConnectWise.

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Information Technology and Services

CASE STUDY Present

ConnectWise helped Present, a Canada-based MSP, scale its cybersecurity business. Present used ConnectWise business management, unified monitoring, and cybersecurity solutions. The ConnectWise Market...place gave Present more technology options for their clients. Present achieved a customer satisfaction rating of over 95% for three years. The partnership helped Present deliver better IT services and reduce costs for their clients.

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Information Technology and Services

CASE STUDY Mangano IT

ConnectWise helped Mangano IT, a small MSP in Windsor, Australia, move from manual processes to automated systems. Mangano IT used ConnectWise Manage, ConnectWise Sell, and ConnectWise Automate to im...prove time tracking, project management, and quoting. The platform gave Mangano IT better insights into resource allocation. This enabled the company to grow at a sustainable rate and manage resources more effectively.

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Information Technology and Services

CASE STUDY Relentless Solutions

ConnectWise ScreenConnect helps Relentless Solutions deliver better IT services. Relentless Solutions uses ScreenConnect to improve operations and cut costs. The tool helps them serve retail and whol...esale clients across the US and Caribbean. Their team uses it to boost business processes and employee productivity. Relentless Solutions values accountability, communication, and innovation. They support hundreds of small and medium-sized companies with this solution.

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Information Technology and Services

CASE STUDY Mirus IT Solutions

ConnectWise helps Mirus IT Solutions deliver strong IT support and security for SMBs. Mirus uses ConnectWise Business Management Solutions, including PSA and CPQ, to manage services. They also use Co...nnectWise cybersecurity tools to protect clients. This partnership lets Mirus offer a wide range of services and stay competitive. Mirus relies on ConnectWise to keep their clients safe and their business efficient.

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Information Technology and Services

CASE STUDY Marco Technologies

ConnectWise Sidekick for PSA, Sidekick for Teams, and ConnectWise PSA helped Marco Technologies integrate new acquisitions and deepen their solutions stack. Marco used workflow automation (Asio) to d...o more with fewer resources. The company improved efficiency and created better processes. Hyperautomation let Marco move fast and innovate. Marco now supports seamless business integration during mergers and acquisitions.

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Frequently Asked Questions(FAQ)

for ConnectWise Automate

What is ConnectWise Automate?

ConnectWise Automate is a cloud-based IT management tool that helps to deliver IT services and helps companies track and manage IT assets from a single location. It gains better visibility, removes delivery roadblocks, and increases service without increasing costs through a solution that helps to master discovery, management, patching, monitoring, and automation.

Boost the effectiveness of IT teams and simplify every aspect of business with flexible remote monitoring and management from ConnectWise Automate. Eliminate blind spots in supported environments, automate any IT support task, and support more endpoints without adding headaches or headcount. It provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.

Key features include asset discovery, endpoint management, patching, monitoring, and automation. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.

What is ConnectWise Automate used for?

ConnectWise Automate is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Scale Best Practices by Helpdesk Management, Knowledge Management and Workflow Management .

What are the top features of ConnectWise Automate?

Ticketing, Alerts: popups & Notifications and Personalization are some of the top features of ConnectWise Automate.

Who uses ConnectWise Automate?

ConnectWise Automate is used by Information Technology And Services, Transportation/Trucking/Railroad and Computer & Network Security among other industries.

What are ConnectWise Automate alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for ConnectWise Automate.

Where is ConnectWise Automate located?

ConnectWise Automate is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.
lightning

Peers used ConnectWise Automate for helpdesk management and knowledge management

ConnectWise Automate Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.01/5 ★

Read Reviews (31)
Custom Reports

3.46/5 ★

Read Reviews (182)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.01/5 ★

Read Reviews (31)
Custom Reports

3.46/5 ★

Read Reviews (182)

Software Failure Risk Guidance

?

for ConnectWise Automate

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Automate

ConnectWise, LLC News

Product

ConnectWise Launches ConnectWise Email Security and Security Awareness Training with ...

ConnectWise has launched ConnectWise Email Security and Security Awareness Training in collaboration with Proofpoint. This AI-powered solution, integrated into the ConnectWise Asio platform, enhances email security for MSPs by offering advanced threat protection and compliance tools. It simplifies management, reduces costs, and accelerates revenue growth by streamlining deployment and automating threat response.

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Product

ConnectWise RMM Expands Third-Party Patching to Over 7,000 Applications Now in Limited Availability | ConnectWise

ConnectWise has expanded its Remote Monitoring and Management (RMM) platform to include third-party patching for over 7,000 applications, now in Limited Availability. This enhancement aims to address security challenges for managed service providers by automating patching workflows and simplifying compliance. The expanded capabilities are available at no additional cost to partners, reflecting ConnectWise's commitment to partner-driven innovation.

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Product

ConnectWise Launches ConnectWise Email Security and Security Awareness Training with Proofpoint, Delivering Best-in-Class Protection for MSPs | ConnectWise

ConnectWise has launched ConnectWise Email Security and Security Awareness Training in partnership with Proofpoint, enhancing email threat protection for MSPs. This AI-powered solution, integrated into the ConnectWise Asio platform, offers advanced threat detection, automated learning, and compliance tools. It aims to streamline security management, reduce costs, and boost revenue for MSPs by providing enterprise-grade email protection and centralized client security management.

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Partnership

IT Nation and Channel Program Announce Battle Royale for 2025 PitchIT Cohort | ConnectWise

ConnectWise, in collaboration with Channel Program, is hosting the Battle Royale event for the 2025 PitchIT cohort. This three-day livestream will feature 24 companies showcasing their solutions to MSPs and industry leaders. The top three finalists, determined by evaluations from MSPs and ConnectWise, will present at IT Nation Connect in November, with prize money awarded to winners.

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ConnectWise, LLC Profile

Company Name

ConnectWise, LLC

Company Website

https://www.connectwise.com/

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

M&A