ConnectWise Automate Overview
ConnectWise Automate boosts IT efficiency by automating technical tasks and improving ROI. A free trial is available for this powerful RMM software.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using ConnectWise Automate.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Automate.
ConnectWise Automate Use-Cases and Business Priorities: Customer Satisfaction Data
ConnectWise Automate works with different mediums / channels such as Offline. On Premises. User Generated Content etc.
ConnectWise Automate's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and ConnectWise Automate support capabilities include Email Support, Chat Support, Phone Support, etc. also ConnectWise Automate analytics capabilities include Analytics, and Custom Reports.
Reviews
"...It has become an essential tool for supporting our Service Desk operations and proactive maintenance to our clients...." Peer review by Carson Hagan, ITILv3, Director of Managed Services, LightWire, Inc
Peer review evidence (same sources as the product rating summary)
"...Its a powerful tool, in the hands of someone who has spent years building and tweaking the software, generally without supports help, it can do anything you want unless a bug gets in your way that won't be fixed for a few weeks/months...." Peer review by Kyle Spooner, Information Technology and Services
"...They are always able to locate a knowledge base article or assist with an issue relatively quickly and resolve it just as fast...." Peer review by Engineer in Information Technology
"...Once you understand the approval work flow it is pretty easy to start using the patching platform connectwise offers...." Peer review by Luke P, System Administrator, Information Technology and Services
ConnectWise Automate, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ConnectWise Automate
Top Industries
- Information Technology and Services
- Transportation/Trucking/Railroad
- Computer & Network Security
Popular in
- Small Business
- Mid Market
- Enterprise
ConnectWise Automate is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.
ConnectWise Automate Customer wins, Customer success stories, Case studies
Why is ConnectWise Automate the best choice for Helpdesk Management?
Why is ConnectWise Automate the best choice for Knowledge Management?
What solutions does ConnectWise Automate provide for Workflow Management?
How efficiently Does ConnectWise Automate manage your Proposal & Quote Management?
How can ConnectWise Automate enhance your Onboarding process?
11 buyers and buying teams have used Cuspera to assess how well ConnectWise Automate solved their Reviews and Reputation needs. Cuspera uses 1927 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Starport Managed Services - IT Services - Medium
The Reactive Support Era Is Over: ConnectWise ...
Global Technology Distribution Council
ConnectWise Expands EMEA Leadership Presence as MSP Industry Enters the ...
Frequently Asked Questions (FAQ)
What buyers ask before choosing ConnectWise Automate
What is ConnectWise Automate?
ConnectWise Automate is a cloud-based IT management tool that helps to deliver IT services and helps companies track and manage IT assets from a single location. It gains better visibility, removes delivery roadblocks, and increases service without increasing costs through a solution that helps to master discovery, management, patching, monitoring, and automation.
Boost the effectiveness of IT teams and simplify every aspect of business with flexible remote monitoring and management from ConnectWise Automate. Eliminate blind spots in supported environments, automate any IT support task, and support more endpoints without adding headaches or headcount. It provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.
Key features include asset discovery, endpoint management, patching, monitoring, and automation. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.
What is ConnectWise Automate used for?
What are the top features of ConnectWise Automate?
Who uses ConnectWise Automate?
What are ConnectWise Automate alternatives?
Where is ConnectWise Automate located?
Peers used ConnectWise Automate for helpdesk management and knowledge management
ConnectWise Automate Competitors
ConnectWise Automate Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (31) |
| Custom Reports | Read Reviews (182) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (31) |
| Custom Reports | Read Reviews (182) |
Software Failure Risk Guidance
?for ConnectWise Automate
Overall Risk Meter
Top Failure Risks for ConnectWise Automate
ConnectWise, LLC News
ConnectWise warns of new ScreenConnect flaw without patch - BleepingComputer
ConnectWise has identified a vulnerability in its ScreenConnect Remote Access platform, affecting both cloud and on-premises deployments. The company has issued temporary mitigation steps to block potential attacks while working on a permanent fix. ScreenConnect is widely used by MSPs and IT departments for remote troubleshooting and system maintenance.
ConnectWise Expands x360Recover Across APAC with New Australian Data Centre and Product Enhancements - The Manila Times
ConnectWise has expanded its x360Recover solution in the APAC region with a new data center in Australia. This expansion enhances business continuity and disaster recovery capabilities by providing local data residency and reducing latency. The solution integrates with ConnectWise's platform, offering automated backup integrity testing and flexible deployment options to support diverse IT environments. The Australian data center is now available, with further expansions planned for Microsoft 365 and Google Workspace backup.
ConnectWise opens Australian data centre for x360Recover
ConnectWise has launched an Australian data centre for its x360Recover service, enhancing data residency and disaster recovery for APAC partners. The facility supports cloud, hybrid, and on-premises environments, offering SOC 2 Type II certification. New features include automated backup integrity testing and integration with ConnectWise SIEM, aimed at improving operational resilience and compliance for managed service providers and IT teams.
ConnectWise Expands x360Recover Across APAC with New Australian Data Centre and Product Enhancements
ConnectWise has expanded its x360Recover solution in the APAC region by launching a new data center in Australia. This development enhances business continuity and disaster recovery options for MSPs and IT teams, offering local data residency and reduced latency. The solution integrates with ConnectWise SIEM, improving cybersecurity and recovery workflows.
ConnectWise, LLC Profile
HQ Location
4110 George Rd., Suite 200, Tampa, FL 33634, USA
Employees
501-1000
Social
Financials
M&A
