ConnectWise Automate Overview
This is a summary of the comprehensive capabilities and benefits of ConnectWise Automate based on over 1927 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
ConnectWise Automate, Alloy Software, ManageEngine ServiceDesk Plus, Requuest, SolarWinds Service Desk, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if ConnectWise Automate is right for your needs? Our Cuspera AI engine can evaluate how ConnectWise Automate fits your specific business needs, industry, and context. Get your personalized assessment report today.
ConnectWise Automate supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Workflow Management
- Proposal & Quote Management
- Training & Onboarding
ConnectWise Automate can help you with many business goals, such as Acquire Customers, Scale Best Practices, Improve ROI, Enhance Customer Relationships, Increase Sales & Revenue, etc. It can help manage these activities if you use Offline On Premises User Generated Content etc. for these needs. As a solution, ConnectWise Automate's capabilities include Ticketing, Alerts: Popups & Notifications, Personalization, etc.
ConnectWise Automate was founded in 1982. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Its a powerful tool, in the hands of someone who has spent years building and tweaking the software, generally without supports help, it can do anything you want unless a bug gets in your way that won't be fixed for a few weeks/months...." Peer review by Kyle Spooner, Information Technology and Services
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well ConnectWise Automate solved their Reviews and Reputation needs. Cuspera uses 1927 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities peers achieved using ConnectWise Automate.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Workflow Management , as the business use cases that they have been most satisfied while using ConnectWise Automate.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Offline and On Premises |
4.97/5 ★ |
"...Its a powerful tool, in the hands of someone who has spent years building and tweaking the software, generally without supports help, it can do anything you want unless a bug gets in your way that won't be fixed for a few weeks/months...." Peer review by Kyle Spooner, Information Technology and Services |
| Knowledge Management with User Generated Content, Blogs, Offline and On Premises |
4.38/5 ★ |
"...It's a good ticketing tool that has a lot of other uses as well such as a knowledge base...." Peer review by User in Information Technology and Services, Information Technology and Services |
| Workflow Management |
4.08/5 ★ |
"...Once you understand the approval work flow it is pretty easy to start using the patching platform connectwise offers...." Peer review by Luke P, System Administrator, Information Technology and Services |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Offline and On Premises |
4.97/5 ★ |
"...Its a powerful tool, in the hands of someone who has spent years building and tweaking the software, generally without supports help, it can do anything you want unless a bug gets in your way that won't be fixed for a few weeks/months...." Peer review by Kyle Spooner, Information Technology and Services |
|
| Knowledge Management with User Generated Content, Blogs, Offline and On Premises |
4.38/5 ★ |
"...It's a good ticketing tool that has a lot of other uses as well such as a knowledge base...." Peer review by User in Information Technology and Services, Information Technology and Services |
|
| Workflow Management |
4.08/5 ★ |
"...Once you understand the approval work flow it is pretty easy to start using the patching platform connectwise offers...." Peer review by Luke P, System Administrator, Information Technology and Services |
|
34+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1927 insights from peers and experts to help you assess how these ConnectWise Automate use cases fit your Reviews and Reputation needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study SyrexRead More |
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Case Study Breakwater ITRead More |
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Case Study JNR NetworksRead More |
Frequently Asked Questions(FAQ)
for ConnectWise Automate
What is ConnectWise Automate?
What is ConnectWise Automate used for?
What are the top features of ConnectWise Automate?
Who uses ConnectWise Automate?
What are ConnectWise Automate alternatives?
Where is ConnectWise Automate located?
Popular Business Setting
for ConnectWise Automate
Top Industries
- Information Technology and Services
- Transportation/Trucking/Railroad
- Computer & Network Security
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used ConnectWise Automate to Acquire customers and Scale best practices
ConnectWise Automate Alternatives
Peer and Expert Opinion on Features
for ConnectWise Automate
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (110) |
| Alerts: popups & Notifications | Read Reviews (88) |
| Personalization | Read Reviews (29) |
| Dashboard | Read Reviews (16) |
| Widgets | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (110) |
| Alerts: popups & Notifications | Read Reviews (88) |
| Personalization | Read Reviews (29) |
| Dashboard | Read Reviews (16) |
| Widgets | Read Reviews (14) |
IT and Other Capabilities
for ConnectWise Automate
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (51) |
| Data Import | Read Reviews (185) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (51) |
| Data Import | Read Reviews (185) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (27) |
| Chat Support | Read Reviews (30) |
| Phone Support | Read Reviews (27) |
| 24/7 Support | Read Reviews (393) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (27) |
| Chat Support | Read Reviews (30) |
| Phone Support | Read Reviews (27) |
| 24/7 Support | Read Reviews (393) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (31) |
| Custom Reports | Read Reviews (182) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (31) |
| Custom Reports | Read Reviews (182) |
Software Failure Risk Guidance
?for ConnectWise Automate
Overall Risk Meter
Top Failure Risks for ConnectWise Automate
Vendor Profile Details
HQ Location
4110 George Rd., Suite 200, Tampa, FL 33634, USA
Employees
501-1000
Social
Financials
M&A
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