Broadly vs. ConnectWise Automate: Comparing Best Reviews and Reputation Solutions 2026

Overview: Broadly and ConnectWise Automate as Reviews and Reputation Category solutions.

Broadly and ConnectWise Automate cater to different ends of the digital reviews and reputation management spectrum. Broadly stands out in managing ratings, reviews, and customer engagement, favoring industries like construction and consumer services. ConnectWise Automate excels in workflow and IT management, with a strong presence in the IT sector. Both products offer robust support, though ConnectWise provides extensive integration features. Understanding these distinctions can help businesses identify which tool aligns with their operational needs and industry focus.

Broadly: Customer Experience and Online Reputation for Local Business can be enhanced using specialized software to drive referrals, leads, and reviews. Online marketing strategies are streamlined, boosting revenue efficiently.

ConnectWise Automate: ConnectWise Automate boosts IT efficiency by automating technical tasks and improving ROI. A free trial is available for this powerful RMM software.

Deployed Market Segments: Broadly vs ConnectWise Automate

Share of peer evidence by company size for Broadly and ConnectWise Automate. Each product segments add up to 100%. Click any segment for supporting evidence.

Broadly 100%
ConnectWise Automate 100%
Broadly ConnectWise Automate
Key Capabilities Supported Broadly focuses on rating and review management, engagement, and customer feedback management, serving businesses keen on managing their digital presence and customer interactions. → ConnectWise Automate specializes in helpdesk and workflow management, targeting IT-related industries needing efficiency in service delivery and resource management. →
Business Goals Broadly aids in acquiring customers, improving digital presence, and enhancing customer relationships, favoring companies prioritizing customer engagement. → ConnectWise Automate helps in acquiring customers and scaling best practices, catering to businesses focused on operational performance and ROI improvement. →
Core Features Broadly offers features like analytics, integration, and data export, which are beneficial for businesses looking for customer insights and easy data handling. → ConnectWise Automate provides extensive integration, analytics, and custom reports, appealing to users who prioritize detailed reporting and seamless system integration. →
Vendor Support Broadly provides 24/7 support, chat, phone, and email support, ideal for users seeking immediate assistance. → ConnectWise Automate offers comprehensive 24/7 support alongside training, making it suitable for businesses requiring robust onboarding processes. →
Segments and Industries Broadly primarily serves large enterprises and industries such as construction and automotive, favoring sectors focused on local customer interaction. → ConnectWise Automate is predominantly used in tech-centric industries like IT and network security, suiting larger enterprises that need extensive IT solutions. →
Operational Alignment Broadly seamlessly integrates into the workflows of industries requiring reputation management and customer interaction, catering more to service-centric businesses. → ConnectWise Automate fits well into highly structured IT environments, providing advanced tools for operational efficiency and collaborative workflows. →
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Applying your context and needs changes the comparison

Broadly and ConnectWise Automate: Best activities based on customer satisfaction

Broadly in Action: Unique Activities

How efficiently Does Broadly manage your Rating And Review Management?
Broadly Rating and Review Management capabilities enable businesses to solicit, manage, and enhance online reviews. The program automates the review process, simplifying review collection and facilitating customer engagement. Broadly provides a platform to manage negative reviews, promoting a positive online reputation. A limitation of the program is the lack of comprehensive reporting options.
"...Before we started using broadly, we had no system on how to get reviews or to communicate with our clients about reviewing...." Peer review by Verified Reviewer, Real Estate
What benefits does Broadly offer for Customer Feedback Management?
Broadly's platform facilitates gathering customer feedback through automated review requests, branded email and text communication, and a one-click review process. The tool empowers businesses to identify trends and improve customer satisfaction by providing insights from reviews and customer communication history. The platform's capabilities are limited to gathering feedback and do not include advanced analysis or action planning features.
"...I've really been enjoying Broadly's product for getting feedback from clients on every visit we do, whether good or that something we can work on, so that we can address promptly...." Peer review by Jonathan G., Board Member, Non-Profit Organization Management
What Are the key features of Broadly for Engagement Management?
Broadly Engagement Management automates customer follow-up and review requests, providing real-time feedback and insights. It facilitates improved customer engagement, streamlined communication, and enhanced customer satisfaction. A limitation is that the system requires some setup and adaptation for optimal effectiveness.
"...Allows more efficient use of resources to follow up with clients for CRM...." Peer review by Josh C., Owner, Food & Beverages
How can Broadly enhance your Contact List Management process?
Broadly facilitates consistent customer contact.nThe platform enables bulk contact management through uploads, exports, and copy-paste functions.nIt provides features for automated communication, feedback collection, and performance tracking.
"...Users can identify trends and reward great employee performance, as well as consolidate reviews and feedback alongside customer communication history...." Peer review

ConnectWise Automate in Action: Unique Activities

Why is ConnectWise Automate the best choice for Helpdesk Management?
ConnectWise Automate helps manage client computer systems and provides a central hub for IT support. It includes features for managing tickets, organizing tasks, and remotely controlling client devices. ConnectWise Automate assists IT professionals in providing efficient support for multiple locations.
"...Medium MSP's who need a solution to manage multiple clients and access their machines for maintenance and help desk support...." Peer review by Technician in Information Technology
How can ConnectWise Automate enhance your Knowledge Management process?
ConnectWise Automate has a robust knowledge base that allows users to find information quickly. nThe knowledge base is extensive and contains a wide range of articles. nWhile the knowledge base is generally up-to-date, some articles may not be relevant to the latest versions.
"...For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version...." Peer review by Chris T., Senior Technician, Information Technology and Services
What benefits does ConnectWise Automate offer for Workflow Management?
ConnectWise Automate manages workflows for various business functions, including marketing, service delivery, billing, and sales. This system streamlines processes and enforces consistent workflows. However, configuring and managing complex workflows can be challenging.
"...It s also possible to use the workflow engine to manage deadlines and get notifications of overdue tasks...." Peer review by Asfer Bin Saleh, System Engineer, Gurnick Academy of Medical Arts
What Are the key features of ConnectWise Automate for Training & Onboarding?
ConnectWise Automate provides comprehensive training and onboarding resources, including online learning modules, a user community forum, and dedicated product-based Universities. The onboarding process is extensive and includes automated features that simplify client onboarding. However, the user interface could be more user-friendly.
"...The online learning feature is excellent and ScreenConnect works seamlessly (most of the time)...." Peer review by Administrator

IT and Other Capabilities

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Business Setting

Broadly ConnectWise Automate
Peer score 4.8 4.2
Peer insights 846 1927
Top industries
Construction 18.0%
Automotive 16.0%
Consumer Services 11.0%
Information Technology And Services 72.0%
Transportation/Trucking/Railroad 8.0%
Computer & Network Security 8.0%
SMB and Mid-Market 97.0% 91.0%
Enterprise 3.0% 9.0%
Pricing Broadly ConnectWise Automate

News

Latest Broadly news

Plumbing Marketing: 8 Ways for Plumbers to Market Themselves

Broadly has been selected as the preferred technology provider for Neighborly franchises, contributing to growth and client satisfaction. It has been named Vendor of the Year for the fourth time.

19/12/2024 - source

Latest ConnectWise Automate news

ConnectWise warns of new ScreenConnect flaw without patch - BleepingComputer

ConnectWise has identified a vulnerability in its ScreenConnect Remote Access platform, affecting both cloud and on-premises deployments. The company has issued temporary mitigation steps to block potential attacks while working on a permanent fix. ScreenConnect is widely used by MSPs and IT departments for remote troubleshooting and system maintenance.

06/09/2026 - source