Yotpo Overview

Yotpo is a commerce marketing cloud offering advanced solutions for reviews, visual marketing, loyalty, and referrals. It enables customer acquisition, content moderation, and performance analytics in one platform.

Use Cases

Customers recommend Advertisement, Engagement Management, Social Media Management, as the business use cases that they have been most satisfied with while using Yotpo.

Other use cases:

  • Rating And Review Management
  • Content Management
  • Sending & Publishing Communications
  • Revenue Cycle Management
  • Loyalty Management
  • Customer Feedback Management
  • Personalized Marketing
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Yotpo.

Other priorities:

  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Improve ROI
  • Build Brand Awareness
  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Improve Consistency
  • Scale Best Practices
  • Launch New Products
  • Grow Market Share
  • Reduce Bounce
  • Improve Efficiency
  • Increase Average Basket Value
  • Improve Visibility
See all business priorities See less business priorities

Yotpo Use-Cases and Business Priorities: Customer Satisfaction Data

Yotpo works with different mediums / channels such as Social Media. Website. Facebook etc.

Yotpo's features include Widgets, Personalization, Landing Page, etc. and Yotpo support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Yotpo analytics capabilities include Custom Reports, and Analytics.

Reviews

"What particularly stands out about Yotpo is its seamless and easy functionality. It's lightweight, developer-friendly, and has a tight integration with Magento 2. We are extremely happy to be partners with Yotpo— a company that continues to lead the... drive in user-generated content and has results that speak for themselves." - PJ Utsi

Yotpo, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Yotpo

Top Industries

  • Consumer Goods
  • Health, Wellness and Fitness
  • Sports

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Yotpo is popular in Consumer Goods, Health, Wellness And Fitness, and Sports and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Yotpo Use Cases

How efficiently Does Yotpo manage your Engagement Management?

What benefits does Yotpo offer for Social Media Management?

How efficiently Does Yotpo manage your Rating And Review Management?

How efficiently Does Yotpo manage your Content Management?

14 buyers and buying teams have used Cuspera to assess how well Yotpo solved their Reviews and Reputation needs. Cuspera uses 6551 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Yotpo testimonial

PJ Utsi

Chief Creative Officer

Vaimo

What particularly stands out about Yotpo is its seamless and easy functionality. It's lightweight, developer-friendly, and has a tight integration with Magento 2. We are extremely happy to be partners with Yotpo— a company that continues to lead the drive in user-generated content and has results t...hat speak for themselves.

Testimonial By PJ Utsi
Yotpo testimonial

Alberto Corral

Director of Marketing

UNTUCKit

Constant innovation is the most important thing, I think, in this world. You can't just sit on your hands and hope that that one thing you did right continues. I think, like UNTUCKit, Yotpo is trying to innovate all the time. Testimonial By Alberto Corral
Yotpo testimonial

Suhail Rivera

Founder

Alkaline Herb Shop

Our most loyal customers appreciate SMS and it gives us the ability to engage with them in a way we never could. Using SMSBump by Yotpo, we can create personalized conversations that spark and sustain customer relationships, engaging at the most impactful points in the buyer journey. Testimonial By Suhail Rivera
CUSTOMERS TESTIMONIALS
Yotpo testimonial

PJ Utsi

Chief Creative Officer

Vaimo

What particularly stands out about Yotpo is its seamless and easy functionality. It's lightweight, developer-friendly, and has a tight integration with Magento 2. We are extremely happy to be partners with Yotpo— a company that continues to lead the drive in user-generated content and has results t...hat speak for themselves.

Testimonial By PJ Utsi
Yotpo testimonial

Alberto Corral

Director of Marketing

UNTUCKit

Constant innovation is the most important thing, I think, in this world. You can't just sit on your hands and hope that that one thing you did right continues. I think, like UNTUCKit, Yotpo is trying to innovate all the time. Testimonial By Alberto Corral
Yotpo testimonial

Suhail Rivera

Founder

Alkaline Herb Shop

Our most loyal customers appreciate SMS and it gives us the ability to engage with them in a way we never could. Using SMSBump by Yotpo, we can create personalized conversations that spark and sustain customer relationships, engaging at the most impactful points in the buyer journey. Testimonial By Suhail Rivera

Case Studies

Apparel & Fashion

CASE STUDY Yandy

Yotpo’s Dynamic Product Ads helped Yandy boost Facebook ad results. Yandy used customer reviews and ratings in ads to target shoppers who visited or abandoned their site. The new ads tripled click-th...rough rates and cut cost per click by 72%. Return on ad spend increased by 78%. Yandy saw 70% more sales from ads with customer content.

Apparel & Fashion

CASE STUDY Adore Me

Yotpo Insights helped Adore Me analyze 61,000 customer reviews and identify 452 key topics. The AI-powered tool saved the team 20 hours each month by automating review analysis. Adore Me used these i...nsights to improve products and make better business decisions. The platform also helped them spot product issues and new business opportunities. Adore Me enhanced their customer experience and efficiency with Yotpo.

Apparel & Fashion

CASE STUDY Greats

Yotpo helped Greats collect and display user-generated content like reviews and photos. Greats used Yotpo’s Custom Review Forms to get feedback about shoe sizing and improve the customer experience. ...40% of site visitors engaged with on-site UGC. About 60% of buyers interacted with UGC before making a purchase. Greats saw higher conversion rates and better customer service with Yotpo.

Apparel & Fashion

CASE STUDY Medelita

Yotpo’s Visual Marketing Suite helped Medelita collect and display customer photos across their site. Medelita wanted to build a sense of community and show social proof with user-generated content. ...They used Yotpo to gather photos from Instagram, reviews, and a photo contest. After adding UGC galleries, Medelita saw a 15% increase in conversion rate on category pages. Over 100 customer photos were uploaded in just one week.

CASE STUDY Dakine

Yotpo helped Dakine boost customer engagement and sales. Dakine used Yotpo to collect and show reviews and Q&A on product pages. This built trust and a strong brand community. Shoppers who engaged wi...th Yotpo content were 152% more likely to buy. Dakine saw a 20% increase in average order value and a 71% rise in average time on site.

Apparel & Fashion

CASE STUDY Helly Hansen

Yotpo helped Helly Hansen boost online sales and customer engagement. Vaimo replatformed Helly Hansen to Magento 2 and added Yotpo for user-generated content. Helly Hansen saw an 11% order-to-review ...conversion rate. Online revenue grew by 45% year over year. Site traffic increased by 24%. Reviews per product also rose by 24%.

Video

Introducing Yotpo Subscriptions!

Video Thumbnail

Frequently Asked Questions(FAQ)

for Yotpo

What is Yotpo?

Yotpo is a user-generated content marketing platform that provides advanced solutions for building brand value, customer experience, visual marketing, loyalty and referrals. It is suited for e-commerce marketers looking to accelerate growth by enabling advocacy and maximizing customer lifetime value.

It features SMS marketing, Reviews & Ratings, Loyalty & Referrals, Visual Marketing and easy integration. It allows to moderate, measure and optimize all your content in one platform.

It offers content generation through reviews, community Q&A, photos, social curation and on-site social proof. It allows to acquire customers through custom-designed customer experience, on-site conversions, referral programs, visitor’s email, campaigns and traffic acquisitions. It provides with measurable ROI, dashboards, customer management, consumer insights, program and performance analytics.

What is Yotpo used for?

Yotpo is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Advertisement, Engagement Management and Social Media Management .

What are the top features of Yotpo?

Widgets, Personalization and Landing page are some of the top features of Yotpo.

Who uses Yotpo?

Yotpo is used by Consumer Goods, Health, Wellness And Fitness and Sports among other industries.

What are Yotpo alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Yotpo.

Where is Yotpo located?

Yotpo is headquartered at 33 West 19th Street, 5th floor, New York City, NY 10011, USA.
lightning

Peers used Yotpo for advertisement and engagement management

Yotpo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (34)
Custom Reports

3.99/5 ★

Read Reviews (1042)
Analytics

3.85/5 ★

Read Reviews (324)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (34)
Custom Reports

3.99/5 ★

Read Reviews (1042)
Analytics

3.85/5 ★

Read Reviews (324)

Software Failure Risk Guidance

?

for Yotpo

Overall Risk Meter

Low Medium High

Top Failure Risks for Yotpo

Yotpo, Ltd News

Customer

Australian underwear brand Boody taps Yotpo tech for The Lounge loyalty programme revamp

Boody, an Australian underwear brand, has revamped its loyalty program, The Lounge, using Yotpo's technology. This collaboration involves the integration of Yotpo's reviews and loyalty solutions, enhancing Boody's customer engagement and rewards system.

Yotpo, Ltd Profile

Company Name

Yotpo, Ltd

Company Website

https://www.yotpo.com/

Year Founded

2011

HQ Location

33 West 19th Street, 5th floor, New York City, NY 10011, USA

Employees

251-500

Social

Financials

SERIES D