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Compare Mojo Helpdesk vs ManageEngine ServiceDesk Plus

Failure Risk Guidance Security Report ?

Failure Risk for Mojo Helpdesk medium Failure Risk for ManageEngine ServiceDesk Plus low
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Comparison Summary

For Mojo Helpdesk vs ManageEngine ServiceDesk Plus comparison, Our AI algorithm looked at 3445 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Mojo Helpdesk and ManageEngine ServiceDesk Plus to solve their respective business needs.

Pros and cons of Mojo Helpdesk and ManageEngine ServiceDesk Plus

Mojo Helpdesk is more suited to businesses that require Helpdesk Management and Workflow Management where as ManageEngine ServiceDesk Plus is focused towards Helpdesk Management and Sales Document Management .

logo Mojo Helpdesk

Focus area

Software Failure Risk

  • medium

logo ManageEngine ServiceDesk Plus

Focus area

ManageEngine ServiceDesk Plus is better than Mojo Helpdesk for

Software Failure Risk

  • low

About

Mojo Helpdesk: Help Desk Software and Ticket Tracking

Service desk software to supercharge IT help desk

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

26

43

Total Goals
(we found evidences for)

6

6

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (254)

Read Reviews (332)

workflow management

Read Reviews (19)

Read Reviews (55)

engagement management

Read Reviews (14)

Read Reviews (16)

engaging and following up

Read Reviews (5)

Read Reviews (10)

knowledge management

Read Reviews (14)

Read Reviews (64)

customer feedback management

Read Reviews (13)

Read Reviews (17)

measuring customer satisfaction

Read Reviews (12)

Read Reviews (14)

groups management

Read Reviews (8)

Read Reviews (3)

sales document management

Read Reviews (6)

Read Reviews (72)

contract management

Read Reviews (5)

Read Reviews (69)

training & onboarding

Read Reviews (4)

Read Reviews (7)

communication management

Read Reviews (4)

Read Reviews (22)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (3)

sending & publishing communications

Read Reviews (2)

Read Reviews (17)

products & pricelist management

Read Reviews (2)

Read Reviews (16)

rating and review management

Read Reviews (2)

Read Reviews (3)

content management

Read Reviews (2)

Read Reviews (3)

content sharing

Read Reviews (2)

Read Reviews (2)

license management

Read Reviews (1)

Read Reviews (5)

follower management

Read Reviews (0)

Read Reviews (9)

sales call management

Read Reviews (0)

Read Reviews (6)

advocacy management

Read Reviews (0)

Read Reviews (5)

trade show marketing

Read Reviews (0)

Read Reviews (5)

contact list management

Read Reviews (0)

Read Reviews (5)

category management

Read Reviews (0)

Read Reviews (3)

customer case management

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Improve efficiency

  • Build brand awareness

  • Scale best practices

  • Acquire customers

  • See 3 more

  • Scale best practices

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting