Comparison Summary
This comparison report of freshdesk vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 31610 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing freshdesk and ManageEngine ServiceDesk Plus
freshdesk, ManageEngine ServiceDesk Plus, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
freshdesk covers Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.
ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.
"Freshdesk has eliminated the downtime associated with overloaded email inboxes. Agents now respond in real-time to incoming requests for assistance as opposed to waiting on bloated, shared inboxes " - Tristan Delany
"We never knew the importance of IT help desk ticketing software until we got one, and got the right one. We chose ManageEngine ServiceDesk Plus and it has never disappointed us. " - Serkan Sevim
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
freshdesk
Focus area
freshdesk is better than ManageEngine ServiceDesk Plus for
Software Failure Risk
ManageEngine ServiceDesk Plus
Focus area
ManageEngine ServiceDesk Plus is better than freshdesk for
Software Failure Risk
About
Omnichannel Customer support software
Service desk software to supercharge IT help desk
Age
2010
1996
Financials
SERIES H
PRIVATE
Business Need
Total Processes
(we found evidences for)
103
43
Total Goals
(we found evidences for)
15
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Improve consistency
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Improve visibility
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Improve digital and social presence
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Grow market share
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Enter new markets internationally or locally
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Shorten ramp up time
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Improve brand engagement
- See 12 more
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Scale best practices
-
Enhance customer relationships
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Improve internal communications
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Improve ROI
-
Launch new products
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Improve consistency
- See 3 more
Top Channels
Channels Used
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e-mail
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phone calls
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mobile
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offline
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user generated content
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blogs
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support groups
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point of sale
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trade shows
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chat
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on premises
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video
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events
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website
- See 11 more
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e-mail
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phone calls
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mobile
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offline
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user generated content
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blogs
-
support groups
-
point of sale
-
trade shows
-
chat
-
on premises
-
video
-
events
-
website
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
