SupportBee Overview
This is a summary of the comprehensive capabilities and benefits of SupportBee based on over 1559 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SupportBee, Help Scout, NABD, Cayzu Help Desk, Helpshift, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SupportBee is right for your needs? Our Cuspera AI engine can evaluate how SupportBee fits your specific business needs, industry, and context. Get your personalized assessment report today.
SupportBee supports business activities such as:
- Knowledge Management
- Collaboration
- Helpdesk Management
- Engagement Management
- Customer Feedback Management
SupportBee can help you with many business goals, such as Enhance Customer Relationships, Scale Best Practices, Acquire Customers, Build Brand Awareness, Improve Internal Communications, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, SupportBee's capabilities include Ticketing, Personalization, Recording, etc.
SupportBee was founded in 2010. Internet Vertical is its biggest customer base.
Reviews
"...Additional features of Zendesk include a knowledge base, live chat and messaging, analytics, and reporting...." A simpler, and smarter Zendesk alternative - SupportBee
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SupportBee solved their Help Desk needs. Cuspera uses 1559 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using SupportBee.
Use Cases
Peers recommend Knowledge Management , Collaboration , Helpdesk Management , as the business use cases that they have been most satisfied while using SupportBee.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management |
4.69/5 ★ |
"...Additional features of Zendesk include a knowledge base, live chat and messaging, analytics, and reporting...." A simpler, and smarter Zendesk alternative - SupportBee |
| sharing knowledge |
4.20/5 ★ |
"...We offer a shared inbox, knowledge base software, and a customer portal software. ..." Ticketing System - Support Ticket Software |
| creating knowledge base |
3.95/5 ★ |
"...Considering the needs of your team in your system design will help you create a knowledge base that everyone will value. ..." Best Knowledge Base, FAQ Software |
| Collaboration with E-Mail |
4.85/5 ★ |
"...The role must be one of these: admin , agent , collaborator , customer ...." API - SupportBee |
| Helpdesk Management |
4.95/5 ★ |
"...A snappy email-like interface makes customer support management very easy...." A simpler, and smarter Freshdesk alternative - SupportBee |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management |
4.69/5 ★ |
"...Additional features of Zendesk include a knowledge base, live chat and messaging, analytics, and reporting...." A simpler, and smarter Zendesk alternative - SupportBee |
|
| sharing knowledge |
4.69/5 ★ |
| creating knowledge base |
4.69/5 ★ |
| Collaboration with E-Mail |
4.85/5 ★ |
"...The role must be one of these: admin , agent , collaborator , customer ...." API - SupportBee |
|
| Helpdesk Management |
4.95/5 ★ |
"...A snappy email-like interface makes customer support management very easy...." A simpler, and smarter Freshdesk alternative - SupportBee |
|
33+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1559 insights from peers and experts to help you assess how these SupportBee use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for SupportBee
What is SupportBee?
What is SupportBee used for?
What are the top features of SupportBee?
Who uses SupportBee?
What are SupportBee alternatives?
Where is SupportBee located?
Popular Business Setting
for SupportBee
Top Industries
- Internet
- Information Technology and Services
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used SupportBee to Enhance customer relationships and Scale best practices
SupportBee Alternatives
Peer and Expert Opinion on Features
for SupportBee
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (240) |
| Personalization | Read Reviews (44) |
| Recording | Read Reviews (12) |
| Feedback surveys | Read Reviews (8) |
| Alerts: popups & Notifications | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (240) |
| Personalization | Read Reviews (44) |
| Recording | Read Reviews (12) |
| Feedback surveys | Read Reviews (8) |
| Alerts: popups & Notifications | Read Reviews (6) |
IT and Other Capabilities
for SupportBee
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (93) |
| Data Export | Read Reviews (32) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (93) |
| Data Export | Read Reviews (32) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (58) |
| Phone Support | Read Reviews (40) |
| Chat Support | Read Reviews (42) |
| 24/7 Support | Read Reviews (395) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (58) |
| Phone Support | Read Reviews (40) |
| Chat Support | Read Reviews (42) |
| 24/7 Support | Read Reviews (395) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (70) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (70) |
Software Failure Risk Guidance
?for SupportBee
Overall Risk Meter
Top Failure Risks for SupportBee
Vendor Profile Details
HQ Location
340S Lemon Ave #9214 Walnut CA 91789 United States
Employees
1-10
Social
Financials
PRIVATE
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