GrooveHQ Overview
This is a summary of the comprehensive capabilities and benefits of GrooveHQ based on over 682 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
GrooveHQ, Helprace, Azuredesk, Hiver, CRMdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if GrooveHQ is right for your needs? Our Cuspera AI engine can evaluate how GrooveHQ fits your specific business needs, industry, and context. Get your personalized assessment report today.
GrooveHQ supports business activities such as:
- Knowledge Management
- Helpdesk Management
- Sending & Publishing Communications
- Engagement Management
- Social Media Management
GrooveHQ can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, and Scale Best Practices. It can help manage these activities if you use Website User Generated Content Blogs etc. for these needs. As a solution, GrooveHQ's capabilities include Ticketing, Personalization, Templates, etc.
GrooveHQ Information Technology and Services Vertical is its biggest customer base.
Reviews
"...+ companies provide personal support at scale with Groove s Shared Inbox, Knowledge Base, and Reports...." Peer review
Cuspera Reviews
12 buyers and buying teams have used Cuspera to assess how well GrooveHQ solved their Help Desk needs. Cuspera uses 682 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using GrooveHQ.
Use Cases
Peers recommend Knowledge Management , Helpdesk Management , Sending & Publishing Communications , as the business use cases that they have been most satisfied while using GrooveHQ.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management with Website, User Generated Content and Blogs |
4.20/5 ★ |
"...+ companies provide personal support at scale with Groove s Shared Inbox, Knowledge Base, and Reports...." Peer review |
| sharing knowledge |
4.34/5 ★ |
"...+ companies provide personal support at scale with Groove s Shared Inbox, Knowledge Base, and Reports...." Peer review |
| Helpdesk Management with E-Mail |
4.93/5 ★ |
"...Manages our customer support queue and tickets...." Peer review by Bobby V, Customer Success Manager, Computer Software |
| Sending & Publishing Communications with E-Mail |
4.38/5 ★ |
"...This enables you to send the right messages to the right prospects at the correct time...." Peer review from Featured Customers |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management with Website, User Generated Content and Blogs |
4.20/5 ★ |
"...+ companies provide personal support at scale with Groove s Shared Inbox, Knowledge Base, and Reports...." Peer review |
|
| sharing knowledge |
4.20/5 ★ |
| Helpdesk Management with E-Mail |
4.93/5 ★ |
"...Manages our customer support queue and tickets...." Peer review by Bobby V, Customer Success Manager, Computer Software |
|
| Sending & Publishing Communications with E-Mail |
4.38/5 ★ |
"...This enables you to send the right messages to the right prospects at the correct time...." Peer review from Featured Customers |
|
27+ more Business Use Cases
Our AI advisor, Wyz, harnessed 682 insights from peers and experts to help you assess how these GrooveHQ use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for GrooveHQ
What is GrooveHQ used for?
What are the top features of GrooveHQ?
Who uses GrooveHQ?
What are GrooveHQ alternatives?
Where is GrooveHQ located?
Popular Business Setting
for GrooveHQ
Top Industries
- Information Technology and Services
- Computer Software
- Events Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used GrooveHQ to Enhance customer relationships and Acquire customers
GrooveHQ Alternatives
Peer and Expert Opinion on Features
for GrooveHQ
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (68) |
| Personalization | Read Reviews (15) |
| Templates | Read Reviews (8) |
| Recording | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (68) |
| Personalization | Read Reviews (15) |
| Templates | Read Reviews (8) |
| Recording | Read Reviews (6) |
IT and Other Capabilities
for GrooveHQ
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (15) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (15) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (22) |
| Chat Support | Read Reviews (24) |
| 24/7 Support | Read Reviews (140) |
| Email Support | Read Reviews (16) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (22) |
| Chat Support | Read Reviews (24) |
| 24/7 Support | Read Reviews (140) |
| Email Support | Read Reviews (16) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (60) |
| Analytics | Read Reviews (20) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (60) |
| Analytics | Read Reviews (20) |
Software Failure Risk Guidance
?for GrooveHQ
Overall Risk Meter
Top Failure Risks for GrooveHQ
Vendor Profile Details
Company Name
GrooveHQ
Company Website
https://www.groovehq.com/HQ Location
449 Thames Street, Newport, RI 02840, US
Employees
11-50
Social
Financials
PRIVATE
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