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Compare Deskpro vs ManageEngine ServiceDesk Plus

Failure Risk Guidance Security Report ?

Failure Risk for Deskpro low Failure Risk for ManageEngine ServiceDesk Plus low
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Comparison Summary

For Deskpro vs ManageEngine ServiceDesk Plus comparison, Our AI algorithm looked at 16965 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Deskpro and ManageEngine ServiceDesk Plus to solve their respective business needs.

Pros and cons of Deskpro and ManageEngine ServiceDesk Plus

Deskpro is more suited to businesses that require Helpdesk Management with E-Mail and Communication Management with E-Mail where as ManageEngine ServiceDesk Plus is focused towards Helpdesk Management and Sales Document Management .

Both Deskpro and ManageEngine ServiceDesk Plus are Help Desk software, peers recommend Deskpro for content publishing and searching for content where as ManageEngine ServiceDesk Plus is more known for sales document management and contract management .

logo Deskpro

Focus area

Deskpro is better than ManageEngine ServiceDesk Plus for

Software Failure Risk

  • low

logo ManageEngine ServiceDesk Plus

Focus area

ManageEngine ServiceDesk Plus is better than Deskpro for

Software Failure Risk

  • low

About

Deskpro | Helpdesk Software | Cloud or Self-Hosted, On ...

Service desk software to supercharge IT help desk

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

54

43

Total Goals
(we found evidences for)

9

6

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (1268)

Read Reviews (332)

communication management

Read Reviews (405)

Read Reviews (22)

sending & publishing communications

Read Reviews (336)

Read Reviews (17)

tracking & monitoring communications

Read Reviews (43)

Read Reviews (3)

content management

Read Reviews (288)

Read Reviews (3)

content publishing

Read Reviews (105)

Read Reviews (0)

searching for content

Read Reviews (100)

Read Reviews (0)

content curation

Read Reviews (33)

Read Reviews (0)

content sharing

Read Reviews (1)

Read Reviews (2)

engagement management

Read Reviews (146)

Read Reviews (16)

engaging and following up

Read Reviews (98)

Read Reviews (10)

workflow management

Read Reviews (103)

Read Reviews (55)

customer feedback management

Read Reviews (79)

Read Reviews (17)

measuring customer satisfaction

Read Reviews (62)

Read Reviews (14)

measuring net promoter score

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (44)

Read Reviews (72)

contract management

Read Reviews (11)

Read Reviews (69)

proposal & quote management

Read Reviews (5)

Read Reviews (0)

category management

Read Reviews (23)

Read Reviews (3)

knowledge management

Read Reviews (23)

Read Reviews (64)

sales call management

Read Reviews (18)

Read Reviews (6)

contact list management

Read Reviews (10)

Read Reviews (5)

social media management

Read Reviews (10)

Read Reviews (0)

managing social media account

Read Reviews (7)

Read Reviews (0)

social media analytics

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (3)

Read Reviews (1)

lead qualification

Read Reviews (2)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (9)

training & onboarding

Read Reviews (2)

Read Reviews (7)

products & pricelist management

Read Reviews (1)

Read Reviews (16)

license management

Read Reviews (1)

Read Reviews (5)

advocacy management

Read Reviews (0)

Read Reviews (5)

trade show marketing

Read Reviews (0)

Read Reviews (5)

rating and review management

Read Reviews (0)

Read Reviews (3)

customer case management

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Launch new products

  • Improve internal communications

  • Increase sales & revenue

  • Acquire customers

  • Improve navigation

  • Improve brand engagement

  • Improve visibility

  • See 6 more

  • Scale best practices

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting