Comparison Summary
This comparison report of Deskero Helpdesk vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 3805 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Deskero Helpdesk and ManageEngine ServiceDesk Plus
Deskero Helpdesk, ManageEngine ServiceDesk Plus, NABD, Re:amaze, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Deskero Helpdesk covers Helpdesk Management, Knowledge Management with Social Media, Social Media Management with Social Media, Engagement Management with Social Media, etc.
ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Deskero Helpdesk
Focus area
Deskero Helpdesk is better than ManageEngine ServiceDesk Plus for
Software Failure Risk
ManageEngine ServiceDesk Plus
Focus area
ManageEngine ServiceDesk Plus is better than Deskero Helpdesk for
Software Failure Risk
About
Deskero: Help desk software and support ticket system
Service desk software to supercharge IT help desk
Age
2007
1996
Financials
SERIES A
PRIVATE
Business Need
Total Processes
(we found evidences for)
39
43
Total Goals
(we found evidences for)
4
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve internal communications
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Acquire customers
-
Improve efficiency
- See 1 more
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Scale best practices
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Enhance customer relationships
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Improve internal communications
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Improve ROI
-
Launch new products
-
Improve consistency
- See 3 more
Top Channels
Channels Used
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e-mail
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phone calls
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mobile
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offline
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user generated content
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blogs
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support groups
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point of sale
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trade shows
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chat
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on premises
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video
-
events
-
website
- See 11 more
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e-mail
-
phone calls
-
mobile
-
offline
-
user generated content
-
blogs
-
support groups
-
point of sale
-
trade shows
-
chat
-
on premises
-
video
-
events
-
website
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
