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Compare ManageEngine ServiceDesk Plus vs SysAid

Failure Risk Guidance Security Report ?

Failure Risk for ManageEngine ServiceDesk Plus low Failure Risk for SysAid medium
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Comparison Summary

For ManageEngine ServiceDesk Plus vs SysAid comparison, Our AI algorithm looked at 6321 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using ManageEngine ServiceDesk Plus and SysAid to solve their respective business needs.

Pros and cons of ManageEngine ServiceDesk Plus and SysAid

ManageEngine ServiceDesk Plus is more suited to businesses that require Helpdesk Management and Sales Document Management where as SysAid is focused towards Helpdesk Management and Knowledge Management .

Both ManageEngine ServiceDesk Plus and SysAid are Help Desk software, peers recommend ManageEngine ServiceDesk Plus for sales document management and contract management where as SysAid is more known for proposal & quote management .

logo ManageEngine ServiceDesk Plus

Focus area

ManageEngine ServiceDesk Plus is better than SysAid for

Software Failure Risk

  • low

logo SysAid

Focus area

SysAid is better than ManageEngine ServiceDesk Plus for

Software Failure Risk

  • medium

About

Service desk software to supercharge IT help desk

SysAid: ITSM, Service Desk & Help Desk Software with ...

Age

1996

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

43

47

Total Goals
(we found evidences for)

6

9

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (332)

Read Reviews (503)

sales document management

Read Reviews (72)

Read Reviews (25)

contract management

Read Reviews (69)

Read Reviews (5)

document sharing

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (64)

Read Reviews (60)

workflow management

Read Reviews (55)

Read Reviews (66)

communication management

Read Reviews (22)

Read Reviews (33)

sending & publishing communications

Read Reviews (17)

Read Reviews (15)

tracking & monitoring communications

Read Reviews (3)

Read Reviews (12)

customer feedback management

Read Reviews (17)

Read Reviews (16)

measuring customer satisfaction

Read Reviews (14)

Read Reviews (12)

engagement management

Read Reviews (16)

Read Reviews (27)

engaging and following up

Read Reviews (10)

Read Reviews (18)

products & pricelist management

Read Reviews (16)

Read Reviews (3)

follower management

Read Reviews (9)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (9)

sales call management

Read Reviews (6)

Read Reviews (4)

advocacy management

Read Reviews (5)

Read Reviews (0)

trade show marketing

Read Reviews (5)

Read Reviews (1)

license management

Read Reviews (5)

Read Reviews (4)

contact list management

Read Reviews (5)

Read Reviews (8)

category management

Read Reviews (3)

Read Reviews (1)

content management

Read Reviews (3)

Read Reviews (3)

content sharing

Read Reviews (2)

Read Reviews (3)

rating and review management

Read Reviews (3)

Read Reviews (1)

customer case management

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (0)

Read Reviews (10)

performance management

Read Reviews (0)

Read Reviews (5)

social media analytics

Read Reviews (0)

Read Reviews (4)

social media management

Read Reviews (0)

Read Reviews (4)

social media analytics

Read Reviews (0)

Read Reviews (4)

campaign management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • See 3 more

  • Scale best practices

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Improve internal communications

  • Improve ROI

  • Improve consistency

  • Launch new products

  • Establish thought leadership

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • mobile

  • phone calls

  • website

  • mobile app

  • blogs

  • user generated content

  • chat

  • offline

  • support groups

  • on premises

  • Slack

  • point of sale

  • events

  • trade shows

  • See 12 more

  • e-mail

  • mobile

  • phone calls

  • website

  • mobile app

  • blogs

  • user generated content

  • chat

  • offline

  • support groups

  • on premises

  • Slack

  • point of sale

  • events

  • trade shows

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting